I had requested to have a service technician come out to my house to listen to the new dryer after turning it on so he could here the normal sound as thecdrim turns. He is ordering a repair kit that includes new pulleys, belt etc and will return to replace the parts. The dryer is functional so we can use it. The service technician Tim was very pleasant and customer friendly and quickly diagnosed the problem. He also gave me some maintenance tips on cleaning the lint filter on the back side. He also showed me two tips on my dishwasher and two tips on my refrigerator to better maintain it. I really appreciated Tim taking about 10 minutes to show me all of the tips. In my opinion,Tim is a very good asset and represents KAM very well. Charles Mokeler Dennis MA read more

I purchased over $5000 in kitchen appliances with an interest in LG products. The salesperson, Jack Gilooly, convinced us to Purchase GE appliances and offered $800 in a bundle rebate. I have tried for months to receive these rebates, many emails and calls with no response. Finally reached the COO Jay Upton and explained my situation with months of frustration. His ridiculous suggestion was to return the appliances which means hiring an electrician and plumber to disconnect them for pickup. I tried to reach the owner several times but no response. In addition, KAM sent the wrong refrigerator and requested me to pay a 30% return fee and another delivery charge which I refused to pay. Their sales manager Frank even stated there were no GE rebates at that time. After I provided documentation on the rebates given to me from Jack, Frank said to call GE. I contacted GE and their rebate company and since months passed, GE said to contact the dealer for their assistance. KAM provided no assistance, made excuse after excuse and I never received these rebates $800 rebates promised. I thought I would support local businesses instead of the Big Box stores. It was a Mistake. The story they post on customer satisfaction is a joke. I strongly suggest you shop elsewhere. Hopefully the owner will contact me after this reading this review. Very frustrated and disappointed read more

We purchased an Electrolux washer/dryer tower from Kam Appliance about a year ago solely because of their supposed reputation for customer service and warranty support. learn from our mistake and run the other direction. From early on, this unit has had serious, ongoing issues, most notably an extreme and abnormal lint problem. The lint buildup is so excessive that unless I go to unreasonable lengths to clean the dryer after virtually every load, it becomes unmanageable. This is not normal operation. It is not acceptable. Before Christmas, I sent Kam Appliance a very explicit, very detailed email describing the lint issue again, supported by numerous photos and videos, and also documented that the unit shakes the entire house during operation. I followed up and was told parts had been ordered and that someone would reach out when they arrived. After about a month and a half of waiting, someone was finally scheduled to come out. The confirmation text conveniently included an order summary showing three parts that had absolutely nothing to do with the lint problem. When I called Kam to ask how this could possibly be correct, I was told there was "nothing in the notes" about a lint issue and that the visit was only meant to address a "noise" issue. The technician still came out and was helpful as he could be, but did not have the parts to fix the problem. I then contacted Kam Appliance again asking for an explanation as to how such a blatant failure in communication and record-keeping could occur when my complaints were detailed, repeated, and documented with evidence. I have received no response whatsoever. Completely unacceptable and deeply disappointing. read more

My salesperson Chris walked me through the possibilities. I wound up with an appliance I liked better than the one I had which was $1000.00 more and not in stock. I had a built in appliance and Chris found one that would fit the bill and It took a little over a week to make this all happen. I am so happy with the professional approach the entire group of employees had from start to finish (delivery went very smoothly). Even their delivery men were professionals. The communication skills of Kam Appliances are excellent and I highly recommend them and look forward to using for any other purchases. read more

I have called Kams 4 times over the past 3 weeks trying to get a status of parts delivery in order to complete warranty work on my refrigerator . Not only do I not receive any information but also I have never received a call back after being promised to get back to me. This is unacceptable behavior to a long time customer. read more

Had a service guy come to the house for the third attempt to help us with our ice maker . We bought this fridge ( Bosch ) over a year ago and it has never been fixed . It will not make ice . They gave us a new ice maker and again this one will not make ice . 3rd try was yesterday . Still no ice I am hoping to get service today as they came yesterday to attempt to get the ice maker to make ice and now we still don't have ice and all our food is melting !! Kam - please help ! This fridge is high end and expensive and I think we deserve a replacement at this point ?!! read more

I bought a new GE washer/dryer pair and had them delivered on 6/2/26. Just a few days later on its third use ever, the dryer stopped working completely. Reached out to KAM and they said they wouldn't be able to come out until 7/6/26, a little over three weeks. A ridiculous amount of time to be without a brand new dryer, but I tried to give them the benefit of doubt with the summer season upon us and their service request volume surely increasing. I was able to schedule GE's Bodewell service for 6/23/26 which was at least sooner. KAM called with a cancellation for 6/19/26 for a service technician to come out which I gratefully accepted and I cancelled GE's service for a few days later. Service technician stated the belt was frayed and had come off of the motor and pulley system and put the frayed belt back on the machine and stated to use it in the meantime while they wait for a new belt to arrive. I'm hesitant to use the dryer with the frayed belt because it makes a horrific intermittent slapping sound, presumably the frayed and loose part of the belt hitting the internals of the machine. Because I don't want to be blamed for additional damage, I stopped using the dryer and decided to wait for the new belt because it should only be a couple days, right? That was 2.5 weeks ago. If I can order the belt and get it in two days online, wouldn't they be able to? I called today (7/6/26, ironically the day of the original service appointment) to ask for an update. Service department said they didn't have any record of a belt being ordered but would get back to me. They, of course, didn't get back to me. I have now rescheduled GE's Bodewell service for 7/23/26. I'm Seriously considering just buying the belt myself and putting it on but am afraid that there is more to it than just the belt. How on earth could a belt be frayed and come off of a brand new dryer? I hate writing negative reviews. I can count on one hand the amount of negative reviews I have written in my life. I get zero enjoyment out of making people feel bad. I am extremely frustrated that the salesperson talked me out of the LG I wanted and told me to get this pair instead. I'm extremely frustrated with having spent $2,000 on brand new appliances and not being able to use them. And, I am extremely frustrated that I tried to do the "right thing" and go through a local appliance store instead of Home Depot or something comparable and this is the thanks I get. I did not buy a brand new washer and dryer to ask friends to use their dryer or go to a laundromat. I just want to be able to do my laundry! Avoid KAM and GE like the plague. read more

Items ordered 90 days in advance and paid in full 30 days prior to confirmed delivery date and I had to call for my delivery window only to find out 3 of the 4 items on my $14k order were back ordered. No calls, No communication whatsoever, Just a " not our fault". But your appliances literally anywhere else. Zero customer service. read more

I would NOT recommend purchasing any appliance from KAM. They are not supporting their customers in the right way with getting things replaced by the manufacturer when you continue to have the same issue over and over. Read the other reviews which are exactly on point with my frustrating experience. It's a true shame that you try to support a local business, but this is the experience you get. We purchased over $30k in appliances including a brand-new Sub-Zero refrigerator and we have had the same error code for 8 months with nothing but another recommendation on what needs to be fixed. We have had someone to the house 8 times in the past 8 months. You would think at this point management would be alerted that there is a major issue with such a high-end appliance that they would be considering a replacement. I cannot even get management to call me to even discuss this. I am sick of getting another technician to the house telling me this one last fix will finally fix the issue to just have another error code and food in the freezer that goes bad because it cannot maintain the proper temperature. Extremely disappointing and I will never recommend anyone buy anything from KAM. Don't make the same mistake that I did! read more

Bluestar range. we were without a working stove for 6 months. 2 gas leaks, numerous service calls. not one apology. they didn't care that we had nothing to cook with for 6 months. for your safety do not buy from Kam. And this is how they finally repaired it and left it... read more

KAM Appliances - Appliances & Repair Near Me - Hyannis, Massachusetts

Well, well, well... here we are again. Eight months later and--shocker--the dryer is broken. That makes THREE times in less than two years, all for the exact same issue. At this point, this is not normal wear and tear--it's a clear pattern of a defective appliance that has never been properly repaired or replaced. Repeated service calls that fail to resolve the root issue raise serious concerns about the quality of the product and the adequacy of the repairs being performed. Under consumer protection standards, products are expected to be fit for their ordinary purpose and to function reliably. A dryer that fails this frequently, for the same issue, may reasonably be considered defective. Continuing to patch the problem instead of offering a lasting solution is unacceptable. This has created a significant hardship for my elderly mother, who depends on having a working dryer in the home. Losing access repeatedly is not just inconvenient--it disrupts her routine and adds unnecessary stress and burden. At this point, KAM Appliance should be addressing this issue immediately--not making an elderly customer wait yet again for a temporary fix to a recurring problem. Given the repeated failures and lack of a permanent repair, this situation warrants a full replacement of the unit or a refund. Under implied warranty and consumer protection principles, customers should not be left with a product that consistently fails to perform as intended. Continuing to service the same defective unit without resolution falls short of reasonable expectations. After multiple breakdowns and no permanent resolution, it's clear this issue has not been taken seriously. Consumers should not have to deal with the same failure over and over again without a meaningful solution. read more

Horrible experience. Purchased appliances specifically because of their warranty and service on Nantucket. Last summer, we experienced a problem with our refrigerator - it is 10 months and the issue has still not been resolved. It took weeks to get a service appointment, the technician failed to fix the problem, months again to get a follow up appointment, then the technicians don't show up and appointments were missed, emails are not answered, requests for management follow up are ignored. The absolute worst service I've ever experienced. Commencing legal action. read more

We worked with Rob. O who was very knowledgeable about his products. He spent time with us over numerous days and answered all our questions. And we never felt rushed. Thanks for all your assistance Rob! And a great showroom! read more

Salesperson was great when ordering. Excellent service and on time delivery! Very much appreciated!!

Bought a dishwasher from them 2 years ago. have had nothing but problems with it service people out to swap out parts several times. now washer out of warranty.. have been waiting on a part for over 6 weeks. told was mailed last week and called today and not even ordered yet. cant get return phone calls back and now waiting for a manager to call back! read more

Last week I went to KAM appliances to purchase a new dishwasher. Claire Gralton was so solicitous, she educated me regarding the types of dishwashers and helped me purchase a dishwasher in my budget. Today they dishwasher was delivered by Rufus - who couldn't be more accommodating and professional. Overall it was an A+ experience. I strongly recommend Kam for your appliance needs. read more

worlds worst repair experience. after waiting 2 weeks and paying $139 for an appointment and service call the technician came promptly and diagnosed my washer as a simple adjustment. all was good. Sfter the appointment I notice a $133 additional charge. I never gave them any authorization to use my credit card. After leaving messages with no return call i disputed the credit card charge. The service department called and said the $133 was for additional labor. DUH. they came nd left 20 minutes later. The dispute was upheld. NEVER Again KAM. read more

Good prices, good service polite staff..quick and accurate install day...nice show room and attentive staff...

Absolutely horrible customer service. Waiting for a month (from date of first service call) to have an appliance fixed. It's always we can't give you an ETA on the part but that's all, no follow up unless I initiate. When I asked the agent if they would be upset if it took this long for their appliance, I was told for this appliance it wouldn't, but for something more important, probably. That's the standard to expect with them. read more

Typical local bullshit company, selling trash via the corporate scandal bullshit, trying to sell quality via branding. Buy what you want, no one cares. Their service is fucking trash, and the big name product has zero value. These idiots don't stock the parts to fix your machine when it shits the bed. Which is sooner than later. GTFOH. Take the parts out of the machine on your floor to satisfy the customer! Degenerates. I look forward to seeing you clowns go bankrupt. Never buy product from them. YW read more

Can't say enough about our experience with Kam. Have purchased several appliances and have never been disappointed with sales or delivery.

Everything was perfect! Justin- sales, Jenny - communication& Wagner- delivery were professional, knowledgeable, and personable.

So the POOR experience continues...apparently in response to my previous YELP review, they tried to make it better. First they gave me an earlier appointment of 09/17, which I could not make. Then yesterday, 09/11, a man calls and explains that they have an opening for 09/12, between 1-3 due to a cancellation. At 3:45 I call KAM Customer Service to ask where the tech is as no one had shown up nor called. Service person said she would call back after checking with the tech....called back and he is NOT going to show up! Seems no one told him about my appointment, that, once again their system was down (they have used that excuse with me before). I asked if anyone was going to call me to let me know, to which she replied...NO....I asked to speak to the man who called me yesterday and was told he is on vacation. I asked to speak to the customer service manager and was told she too is on vacation. Finally was told they would call me Monday morning. So continue to STAY AWAY from KAM Appliances. They are not true to their word. read more

Great experience. Knowledgeable Sales person, great communication, Good people. We had a slight issue on the install but they came right away to adjust and make it right. read more

I rarely leave negative reviews, but my experience with KAM Appliance has been extremely disappointing from start to finish. We purchased our Speed Queen washing machine less than a year ago, and it has had repeated issues almost from day one. Despite multiple service calls, the problems continue -- and the repair process each time has been slow, disorganized, and lacking in accountability. What's most frustrating is the lack of professionalism and customer care throughout this process. Communication has been inconsistent, follow-ups nearly non-existent, and each visit seems to lead to yet another problem. After spending over $15,000 on appliances through KAM, we expected a much higher level of service, reliability, and product support. Instead, we've been left for weeks at a time without a functioning machine, dealing with delays, vague answers, and what feels like professional negligence. At this point, we've lost confidence in both the quality of the product and KAM's commitment to its customers. I strongly urge anyone considering purchasing from KAM Appliance to think carefully and ensure they understand the level of post-sale support (or lack thereof) they may receive. read more

My wife accidentally shattered the top of our Bosch induction range and now, I'm extremely thankful that we bought it at KAM. Kudos to KAM for having the best customer service and repair department. Their customer service was extremely helpful, friendly, respectful and very professional. The repair person, Nathan, was very knowledgeable, polite, and did an excellent job replacing our range top. He even left the area cleaner than when he arrived! I highly recommended KAM for their sales, customer service and repair. read more

We're very pleased with our recent KAM experience. Our sales person, Rob, was great - and we loved the team that delivered our four appliances. Wagner on Truck #1 was fantastic! They were xtremely careful and thorough, making sure that all the appliances were level and that we understood everything. I give Werner and his team 5 stars!! read more

Have questions regarding a cooktop I have purchased but is not yet installed. I have emailed and left messages for the salesperson at the Hyannis store for 2 days running. No response!! If you call the Hyannis store and request connection to sales the phone will ring out 10+ times and then go to voicemail. This is really poor customer service. I am thinking I should cancel my order and go to Crane's in Orleans. read more

It's difficult to fully describe the terrible and entirely indifferent service from KAM. We ordered a full suite of new kitchen appliances, paid 50% deposit. When it came time to deliver some months later not all of the appliances were ready, and the refrigerator was discontinued. But that's not the issue. We had a Wolf built in oven that malfunctioned within the first two weeks. I told them exactly what the problem was, exactly what part was required to replace it. I asked them to not send the repair person until he had the part. Today he came. Had the wrong part. Not his fault, he was good. Their incompetence. Now they've got to order the right part and I have no idea when I'll get it repaired. 95% of the time I've had this oven it's been broken. There's no recourse, no compensation. I expect some insincere apology. I will never again buy anything from KAM. read more

Excellent sales people well versed in the products they sell. Purchased a washing machine, gas range and microwave. Delivery was prompt and delivery workers were quick and very efficient. Highly recommend KAM read more

Everything was excellent! Rob in Sales was extremely helpful, friendly and great to work with to help me get the right model. Communication after the sale was excellent and scheduling was easy and flexible. Delivery and installation was perfect and professional with Thiago and his team. Highly recommend! read more

PLEASE DO NOT BUY ANYTHING FROM KAM! You will be asked to pay in full for product and installation and then you will try to call the store and no one will EVER answer the phone! You will have to physically go back to the store with questions or to ask WHEN they will actually come back and finish the installation! I started with a service representative named Diane, who was unqualified! I was charged for 2 ovens when I ordered 1 oven. I tried to call several times with no answer. I emailed several times and finally got the correction. I was told 1 to 2 weeks to finish installation. I am on week 3 with no response from emails. Again, trying to call and get ANYONE to answer the phone and let me know when my PAID IN FULL installation will be completed! I should have gone to Crane Appliance and not Kam! read more

I chose KAM to keep business local. From Day 1 - terrible less then helpful sale-person, after we purchased of course. Less then helpful service dept. Go elsewher read more

Choosing Kam Appliances was definitely the right decision. Even for a small appliance of a microwave. From the moment of walking in the door being helped by Rob. Then my delivery by Rufus was professional, courteous and efficient. Thank you read more

We have always had great experiences with Kam. We have bought all of our appliances from them. The latest was a Maytag washer. Rick, our salesman was very helpful. The delivery men, Diego, Wilson, & Dowden were great. They took the old machine & set up the new. They were so efficient, making it look so easy! We highly recommend Kam. It's a great place with great quality products, value & great customer service! read more

I bought a Fisher & Paykel refrigerator from KAM four years ago. Earlier this year, the external water filter started leaking profusely. A gasket had failed and I called KAM and told them exactly what the problem was and what needed to be replaced. The subsequent service call ($135) resulted in the technician telling me the same thing after about 90 seconds of examining the filter and he said the part would need to be replaced. Two weeks later, I received a voicemail telling me that the manufacturer had stopped manufacturing this model. Nothing further or suggestions on how to resolve. I called them back and asked what alternatives either they or the manufacturer suggest as this is a relatively new product. I was told they would follow up. After three weeks of not hearing anything, I called them back. "Nothing we can do..." No acknowledgment they never followed up and not helpful. Done with KAM. Zero stars if I could.... read more

Purchased refrigerator, stove & dishwasher in January. The sales & delivery experience went fine. BUT the 2 plumbers we'd used previously were not available so we asked our KAM salesperson if KAM had a plumber they could recommend. He gave us the name & phone # of someone who he said is not an employee of KAM but whom their customers have used. We called him & he came to the house to disconnect the old dishwasher, install the new one & connect the new stove. 2 days later, on a Sunday, we smelled gas & called him. He pulled-out the stove & said it had a faulty valve, which our former contractor friend told us doesn't exist. But at least then the gas smell was gone. After about 2 weeks of using the dishwasher we noticed that the wooden floor in front of it was buckling! We called the plumber again & when he pulled-out the new dishwasher he saw that 2 nails were sticking through the wall where the dishwasher was pushed in & they had punctured the drain hose. He said it was not his fault (really???) & ordered a new drain hose which he then came & installed. We thought we had a potential lawsuit brewing but I called the general manager of the KAM Hyannis store & explained the situation, saying they should not be recommending this plumber. Apparently he called the plumber & explained how serious this situation was because we heard next from the plumber's insurance company. They immediately sent an adjustor to inspect the damage & very soon afterwards we received payment covering the cost of movers to move all the kitchen, dining room & living room furniture into the sunroom & bedrooms, have floor sanding & refinishing done throughout the entire house & book accommodations for us & our pets to stay in for 5 nights when moving out of the house for this work to be done. We have only praise for the insurance company & adjuster but KAM should not be recommending an inferior plumber who couldn't correctly do the 2 things we hired him for. This has been a very stressful & time-consuming period getting estimates & arranging all the details & never should have occurred in the first place! read more

From KAM's text and email notifications the day before and the morning of the installation to final installation, the service was absolutely the best. Also, I can't say enough good things about our installation technician, Rufus. He was extaordinarily friendly, efficient, highly skilled and done with the job in no time. He's a real asset to the KAM team. We're very pleased, indeed. read more

We had an excellent experience with KAM Appliances in Hyannis. The rep who worked with us in the store was very helpful and polite. The two gentlemen who delivered and installed our washer and dryer were very professional as well. I would recommend KAM Appliances to our friends And would definitely buy there again. read more

Great service, Claire was such a pleasure to work with and very knowledgeable about their products, delivery was quick and earlier than the allotted time, they got it in (washer) and hooked up and old one out in a timely manner and very courteous, would recommend read more