Able to get reponse within 24 hours of request. Able to get an appointment in 4 days for washing…read moremachine repair. Taylor arrived promptly, courteous and addressed problem. Also assured that if there was any further problems with same appliance, this visit was good for 30 days, My problem was corrected, Taylor was professional, Amy the scheduler was professional and we are very pleased with the results of the visit.

I've been really impressed with their scheduling and communication and responsiveness. This is…read morereally hard to find on the Cape, and I found it with them. Would recommend.

Todd is very helpful, knowledgeable, honest and affordable! He was easy to schedule with and…read moreshowed up when he said he would. Highly recommended!

wow. Todd and Michelle are awesome. We needed a dishwasher installed. They were available,…read moreprompt, courteous. .. I could go on. Wonderful family business!

***Update on this review; the owner is apparently a sincere individual. After some review and…read morediscussion of my case I was refunded the fees I had been leveled. Considering this, I must say the intentions of Crane are customer inclined and positive. My experience, it would seem, occurred due to a breakdown in communications between parts of the company. Hopefully this will offer them an opportunity to consider modifying how they inform customers of the articles and charges they may perform with greater clarity. Thank you -Mr. Crane- for doing business with integrity. Crane Appliance is a rip-off outfit that targets wealthy summer home owners on the Cape. They are overpriced, over automated and not at all customer friendly. Came to our home for no more than half an hour, didn't change a single part, or fix anything, or even leave any sort of receipt, note or message. They then charged us $159.00 which they took out of a credit card we'd provided "just to hold the appointment" without our consent. Terrible business practice.Despite popular belief -we're not at all wealthy summer home owners down here in the Cape - many of us are just working people -Absolute highway robbery -to be avoided at all costs! ***Update on this review; the owner is apparently a sincere individual. After some review and discussion of my case I was refunded the fees I had been leveled. Considering this, I must say the intentions of Crane are customer inclined and positive. My experience, it would seem, occurred due to a breakdown in communications between parts of the company. Hopefully this will offer them an opportunity to consider modifying how they inform customers of the articles and charges they may perform with greater clarity. Thank you -Mr. Crane- for doing business with integrity.

Crane has a great selection and an enormous warehouse so your appliance will be ready generally…read moreimmediately. I worked with Donna who was very knowledgeable and friendly. I enjoyed the entire experience and my new Bosch dishwasher.

Great service! They responded quickly and were able to provide same day service to repair my dryer…read more Very fair pricing, would hire again!

Had a scheduled appointment took a day out of work and then received notice the appointment was…read morecancelled with no explanation!! Tried calling no answer and no other availability for an appointment so I wasted my time booking an appointment to have it cancelled with no explanation. Would never trust this company again!! Zero out of ten for customer service but an 11 of 10 for lack of service literally canceled within hours of the appointment sure hope they are sending a cancellation fee like they want

Mr. Appliance was very prompt in scheduling an appointment for a service man to come to our home…read more Their service man Brian is a knowledgeable technician who thoroughly explains what is wrong with your appliance. He is very patient in answering questions. The price charged was fair.

Awful company, charges way to expensive to do a house call. The technician I had miss diagnosed my…read morefridge problem, came back and charged me again to fix something he should have fixed the first time out. Never again!

I called for an appointment regarding my cappuccino machine.Rob answered the phone and asked me…read moresome questions about my situation. He went over and above and gave me some troubleshooting ideas to try first. I am simply blown away by his willingness to help, professionalism and he even called back later to see how everything turned out. Thank you R & P Appliance Service, I would recommend you to anyone I know looking for appliance repair. Keep up the great work and thank you so much!!

From the owner: Factory Authorized for Viking. AGA. LYNX. Miele. read more

Very responsive and fair price, does a great job. Would highly recommend, clean and professional.read more

Scott was fantastic. We getting prepared to replace a fridge, and realized how much money we'd be…read morespending, so I explored the repair route. Scott came out, promptly, professionally, diagnosed the problem and had the fridge fixes within an hour or two of his arrival. His rates are extremely reasonable, and he saves us a whole lot of money. Highly recommend giving a call if an appliance goes down. He'll certainly be my first call in the future.

First, this business does not exist at 1801 Acushnet Avenue. That is a music shop with no…read moreaffiliation with appliances or repair. Second these guy is a fraud, came to repair my mother's washing machine claiming it needed $650 in parts. Come to find out it needed a $5 belt and a mechanic with common sense

From the owner: Repairs washers,dryers, stoves and dishwashersread more

Let me start out by saying that I hate to shop. Therefore,…read moreearlier this week when my dryer finally stopped working forever, I dreaded the idea of going to an appliance store- any Appliance store- to select a new one. Happily, I didn't have to. I had never done business with KAM appliances before. However, I liked what I saw in their online catalog. I telephoned the store and their sales person conducted the entire transaction seamlessly over the phone. They arranged delivery of my new dryer in less than three days. Price wise ? Was it the biggest bargain since 1860? No. However, the pricing was more than fair and significantly less than a local competitor. The dryer was delivered this morning, and the two men who removed my old dryer, and installed new dryer could not have been more kind and professional. I have a couple of orthopedic issues that prevent me from lifting or moving much of anything. They did that "extra" stuff for me kindly and thoroughly. I'm very grateful. Would I use KAM appliances again? You bet I would.

I purchased over $5000 in kitchen appliances with an interest in LG products. The salesperson, Jack…read moreGilooly, convinced us to Purchase GE appliances and offered $800 in a bundle rebate. I have tried for months to receive these rebates, many emails and calls with no response. Finally reached the COO Jay Upton and explained my situation with months of frustration. His ridiculous suggestion was to return the appliances which means hiring an electrician and plumber to disconnect them for pickup. I tried to reach the owner several times but no response. In addition, KAM sent the wrong refrigerator and requested me to pay a 30% return fee and another delivery charge which I refused to pay. Their sales manager Frank even stated there were no GE rebates at that time. After I provided documentation on the rebates given to me from Jack, Frank said to call GE. I contacted GE and their rebate company and since months passed, GE said to contact the dealer for their assistance. KAM provided no assistance, made excuse after excuse and I never received these rebates $800 rebates promised. I thought I would support local businesses instead of the Big Box stores. It was a Mistake. The story they post on customer satisfaction is a joke. I strongly suggest you shop elsewhere. Hopefully the owner will contact me after this reading this review. Very frustrated and disappointed