Very good - will use again. Very knowledgeable and professional. He knew exactly what might have…read morebeen the problem and he was correct.

Quick resolution and they came on time . It was a simple fix so I did not need partsread more

I requested a service assessment for my clothes washer which completed a rinse cycle but then made…read morestrange noises. The following day (Sunday) was a "top ten worst" snowstorm and only essential workers were allowed on the road. Tuesday morning Chris arrived at 7:30am, ordered parts and gave me an estimate. Parts arrived on Thursday. And my machine was running before 11am Friday! I was pleased beyond words. I originally called Crane Appliances from whom I purchased my washing machine. I called them twice and they never responded to my calls.

Refrigerator was making a loud noise several times an hour making it difficult to sleep. Called on…read morea Saturday during business hours but could only leave a voicemail. Contacted me by email and set up an appointment for diagnosis five days later ($179). Technician said it was cooling fan and would need to order parts. Was invoiced for parts the same day ($329). Parts took 12 days to arrive. Technician replaced cooling fan and left - noise started up again immediately . Called twice but could only leave a message. Tech called that afternoon and told me nothing more could be done and I would need to buy a new appliance and that parts would be refunded but diagnosis and labor would be charged. Took over 2 weeks to receive check for parts that did not cover shipping. So paid for a misdiagnosis and labor and shipping for unneeded parts. Was able to have another company come out , identify the problem and fix it. No diagnosis fee. No upfront charge to order parts. No payment until fixed. And correctly identified the problem. Have called the company that referred this business to me to tell them to stop referring this business.

Mid Cape Appliance is amazing. I will never call another company again…read more James has been incredible in helping me with issues involving my dishwasher, refrigerator, and washing machine. I originally used another company to fix my dishwasher because it was covered under warranty. They came out five times, and the problem was still never fixed. Finally, I called Mid Cape Appliance. They came out the very next day, diagnosed the problem, and within two days James had the part and my dishwasher was back up and running. A few months later, I got a new refrigerator and the water stopped working, so there was no ice or water coming from the dispenser. Since the refrigerator was only one month old, I called Whirlpool. They said it was under warranty and sent their local company, but it took them three months just to come out, and they still couldn't tell me what was wrong. So I called James at Mid Cape Appliance. He came out the next day, found the problem with the water line, and repaired it for me on the spot. It was fantastic service. Most companies would have charged me for a diagnostic visit and then charged me again to come back and fix it, but not James. He handled everything in one visit. Then my washing machine started making a funny noise. This time, I called Mid Cape Appliance first. They scheduled a service call within a few days. James came out, explained the problem, ordered the parts, and a few weeks later called me back to schedule a time that worked for me and fixed it. I now call Mid Cape Appliance whenever I have a problem with an appliance because they are friendly, on time, and get the job done quickly and professionally.

They came in did there job and there was nothing wrong with my ice maker still paid for the visit…read moreof maybe$150 ! She was in & out in 15 minutes .

The company is Not in business anymore. Called to book a service call and found out. Very nice…read morepeople but Bob's retired.

The best. Returns calls promptly. Knowledgeable, terrifically helpful…read more And cost of a visit is less than the big shops on the Cape.

So Eugene fixed my dryer with a used part. he was prompt and was able tot take care of the issue…read more... however since he was using a used part I asked him what is the guarantee that this would not stop working. He gave us a 30 day warranty and stated if this stopped working he would order a new part and fix it free of charge. The dryer worked for exactly a week and then stopped working. I reached out and he informed he will contact after ordering the part He did text that he has the part but has not answered any of my texts or given me a time. I hope he will respond soon ....... still waiting so far .. Update ... he was busy and just called . Will be back to repair my dryer

Our dryer was built in 1982, so when it stopped heating we thought it might be time to run out to…read morethe appliance store and buy a new one. Truth: they don't make 'em like they used to. We called Eugene and within 2 hours he showed up, replaced the fuse and confirmed that our reliable 1982 dryer is better than the new ones coming out of the big box stores. I'm glad that someone as knowledgeable as Eugene is in this business.

Todd is very helpful, knowledgeable, honest and affordable! He was easy to schedule with and…read moreshowed up when he said he would. Highly recommended!

wow. Todd and Michelle are awesome. We needed a dishwasher installed. They were available,…read moreprompt, courteous. .. I could go on. Wonderful family business!

I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.

I read the review and called them. My dryer did not work. I paid them for 1/2 the the amount…read more Then they told me they ordered the wrong part. I have been calling them every day. Dennis was the repair man. Thank God I asked for a written receipt (ON MY PAIN PIECE OF PAPER) So I called again and again. I finnally spoke to Elis today AFTER I TOLD HIM THAT I WAS TOLD IT WOULD BE FIXED SAT OR EVEN SUNDAY and he says he could only the job on Sat after thr part arrives ---WHAT? Do yourself a favor use POIRER APPLIANCE

I've been really impressed with their scheduling and communication and responsiveness. This is…read morereally hard to find on the Cape, and I found it with them. Would recommend.

I had 2 appliances down. My dryer can be repaired. My dishwasher is extinct apparently, parts are…read morenot available. He got the dryer part in 24 hours, the problem is coordinating his time to my time! I'm a satisfied customer and do not blame them for parts that are no longer available. I just wish all appliances lasted forever!!