Very good - will use again. Very knowledgeable and professional. He knew exactly what might have…read morebeen the problem and he was correct.

Quick resolution and they came on time . It was a simple fix so I did not need partsread more

Excellent service. Very knowledgeable plus extremely friendly. On time also. I HIGHLY RECOMMEND…read moreTHIS BUSINESS

We called several appliance repair services for our electric dryer. cape Appliance was the most…read moreaccommodating in terms of scheduling an appointment. It took Chris a very short amount of time to diagnose and get a repair quote out to us. They are also very responsive to questions throughout the process.

James, the owner, is a marvel. knowledgeable, communicative, and very capable. More than fixing our…read morefridge quickly and efficiently, he was good company and a pleasure to get to know. i know the cape is in good shape having him in this business!

james called with eta, got here, and was most professional; showed me what went wrong, and feasons…read morefor it. 2nd thing looked at, figured out the ACTUAL issue, not what another**company said last year.That review on other company is not very flattering. James and Mid-cape are my new GO-TO appliance folkks for our 3 homes

The company is Not in business anymore. Called to book a service call and found out. Very nice…read morepeople but Bob's retired.

The best. Returns calls promptly. Knowledgeable, terrifically helpful…read more And cost of a visit is less than the big shops on the Cape.

Our dishwasher was leaking, so I called Eugene. Several…read moredays later, one of his employees came, and determined it was a split in the drain line. He said he would return the next day to replace the line, and I paid the $140 fee for the service call. Despite several calls and texts, they never returned to replace the drain line. I finally called a plumber who came a day later.

So Eugene fixed my dryer with a used part. he was prompt and was able tot take care of the issue…read more... however since he was using a used part I asked him what is the guarantee that this would not stop working. He gave us a 30 day warranty and stated if this stopped working he would order a new part and fix it free of charge. The dryer worked for exactly a week and then stopped working. I reached out and he informed he will contact after ordering the part He did text that he has the part but has not answered any of my texts or given me a time. I hope he will respond soon ....... still waiting so far .. Update ... he was busy and just called . Will be back to repair my dryer

Todd is very helpful, knowledgeable, honest and affordable! He was easy to schedule with and…read moreshowed up when he said he would. Highly recommended!

wow. Todd and Michelle are awesome. We needed a dishwasher installed. They were available,…read moreprompt, courteous. .. I could go on. Wonderful family business!

We called Mass Appliance Masters for a broken washer that was leaking water into the tub. Mr. Oleg…read morearrived very promptly the next morning at the scheduled time and diagnosed the problem immediately. They were able to order the necessary replacement part and install it when it arrived about two days later. The washer has been working perfectly for about 3 weeks now. The price is on the higher side compared to other companies, but we are very happy with Mass Appliance Masters and would easily recommend their services. Thank you!

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.

Highly recommend. Prompt professional service and the warmest and friendliest, most competent…read morestaff. My go-to place for any and all appliance repair, services or purchases.

I've been really impressed with their scheduling and communication and responsiveness. This is…read morereally hard to find on the Cape, and I found it with them. Would recommend.