Thank you Paul - best employee ever! very knowledgeable…read morevery kind great resource for all house projects

Purchased grill, promised a delivery date and it never was delivered. No phone call stating it was…read morenot being delivered. Met with manager who blamed a long time employee. Manager basically didn't care stating that s$&@ happens. Made no attempt to reconcile situation. Not a fan of this store.

As others have noted, the people working here are very knowledgeable, super helpful, and friendly…read more Fortunate to have this store nearby, had just what I needed on a Saturday at 4:45 (right before closing) and saved me from driving farther. And glad to support a local small business.

Good service. Nice people. I like hardware stars the have all the hardware you need, but also some…read moreother interesting things on the side.

lousy service, just tried to return a small light bulb but they didn't take the return because the…read morecardboard packaging was ripped. if you don't take returns on ripped packaging, make packaging you don't have to rip to get the product out. teller was grumpy too!

The item I was looking for was first searched on the website…read more The price was fair, called Baskins to see if in store for pick-up, gave product brand and Ace internet price, phone reply, we have it but was not Baskins price, they wanted $20 more. Got them at Target, saved $45. Buy local not in Harwich port.

When we I bought and accidentally broke a power washer, they replaced it with a smile. We have been…read moreshopping in both stores since they opened and have only good things to say.

This is my go-to hardware store. I've always had good service and they normally have plenty of help…read moreon the floor for locating items. Paint department goes the extra distance to color match.

Great selection and high quality items. My grandson loved the toy section, we spent a good deal of…read moretime looking at the wonderful toys.

My family has been a good customer of Snows for decades. Always a must place when looking for…read moreHomeGoods, and garden items. Unfortunately, the once solid store has lost its customer focus/customer support. Today I was bringing back a corkscrew that we had purchased at snows at least a year ago but never used. When we went to use it this year it did not work, therefore I brought it back for replacement. After a half hour of looking in the system to look for the purchase of the corkscrew, they could not find record of it. They then brought the manager over who very curt and nastily said "That's an old sticker we're not taking it back... no, not taking it back!" I said you can see that it was purchased here and I just want a replacement. The nasty response I received was"That's a red sticker, and we're not taking it back". At that point I said well you just lost a loyal customer, and her comment was" Oh well!" And walked away. So disappointing to see the stall-word of a store go downhill to this level. They certainly don't care about Customer Service and taking care of its loyal patrons.

I am not sure if Cathy who works in doors had not had her coffee this morning but she could not…read morehave been ruder. I was asking about Anderson screen doors as I am looking to put one on my house. She could not have been bothered to help me find what i was looking for. You can be sure I won't be purchasing a door from them or anything else for that matter. Judging from the other reviews it looks like maybe they need to have some seminars on pleasant customer service.

I'm in the store prior to 1 pm on a Saturday (I believe site says open until 5pm) when the lights…read morestart being turned off. I asked someone at the counter for assistance and I was told that they close at 1pm and everything was already locked up. It wasn't 1 o'clock yet so shouldn't they have still been open?? Not first time I've had to deal with an uninterested Hinckley employee. Very disappointing.

The carpenter I hired to replace the front door on my home gave me precise measurements of all the…read morehinge locations so my new door would fit perfectly. I gave the measurements to the Mid-Cape door salesman, but when the door was unpacked at my home the hinge recesses were not where we had specified! I complained to Mid-Cape that the carpenter had to charge me an extra $100 to rectify their error, but Mid-Cape refused to accept responsibility and pay for their failure. I won't be going back.

Kitchen and Bath cabinets Nightmare...I need a manager (or someone that can help) to call me about…read morean order that was placed in Nov/Dec 2021. We received 25 kitchen cabinet components and 8 were either the wrong size or built incorrectly (we were not aware that they outsource the cabinet making). We are not sure if it was mis-ordered by Mid Cape Orleans or built incorrectly by the third party cabinet maker. We were told that it would take 2 weeks to be fixed and delivered to us. It's been 4 weeks and we only received 2 of the 8 and they are both wrong! So that's going to take another 4 weeks on this schedule???

I have to commend Aidan for his pleasant and helpful service today at Baskin's Ace Hardware. I came…read morein needing some help removing a piece on my sprinkler, which I have been trying to do for months without success. He stepped right up went out back and got it done with some effort. Thank you Aidan. You are an excellent example of customer service.

How do I describe this store......A little bit of everything and not enough of anything. I very…read morerarely leave this store with exactly what I need. Unfortunately it's the only game in town. Additionally, the listed closing time on Sunday is 4:00PM. I was there at 3:00PM but they already brought all the power equipment inside and the isles were blocked off. I really hate this store!

Ken Leandre is a windows and doors rep for this company and dealt dishonestly on many levels. He…read moretried to get me to meet him to give him my credit card number and I wouldn't. He finally agreed to meet me at Mid Cape in Orleans and then tried to get me to overpay by $4500 on a $17,000 bill and told me he couldn't give me a receipt. When the windows arrived the first one was the wrong size. He's the one who measured the windows I was replacing. The next shipment was missing windows. The next shipment had four windows when five were ordered. When I told the drivers how awful I thought he was they all said that it was not the first time they'd heard this from customers and that it wasn't even the 10th time. My other experiences with Mid Cape have been great.

I see some of the bad reviews on here and think maybe those people need some meds or another hitter…read morefrom their pipe! I have been here hundreds of times and never had 1 bad experience. Great service and staff and they always have what I need or a substitute that works just as well, I think some of the people who come in expect to get the royal treatment they got when Cape Cod had 1/4 of the population it has now, unrealistic expectations lead to disappointment. Everybody is a big time contractor/builder/carpenter/painter/landscaper on the Cape so they think. Get a grip and some patience before you show up thinking your the most important person in the room at all times! Your just another face on the Cape now it isn't 1997 anymore so stop cryin about it!

Wide selection of garden supplies, plants, and pet supplies at good prices. They also provide…read morepropane filling services. There are occasionally baby chicks for sale as well for anyone looking to start their backyard chicken farms. Big parking lot makes getting in and out a breeze. All the employees were friendly as well.

Everything needed for gardening is there. Great variety of started plants and hard to find items to…read moregrow. What impressed me is everything I purchased was nonGMO or organic. Staff is knowledgeable and helpful and I was happy with the prices paid for my items. Just being there among the plants has a comforting effect, always has.