"Don't judge a book by its cover"
I don't think I've ever dealt with a proprietor who was as impertinent, disrespectful, arrogant, surly, egotistical and insulting as Ray Brewer of Brewer Sign Studio. He was very presumptuous much to his ultimate detriment. He wrongly assumed I was just a small order customer with no clout or financial backing.
Having been recommended to Brewer Sign Studio by a friend and a colleague, I ordered two car magnets with a business logo explaining to Mr. Brewer I am a competitive athlete and this was for one of my sponsors. He is obviously a talented graphic artist, and listening to my directions came up with a design the sponsor was pleased with. While in the studio I asked some basic questions about posters and banners. This should have been a "clue" of future requisitions. He didn't seem focused on me as he was busy bragging about buying two yachts, etc.
The magnets were promised by 5:30 p.m. on a Thursday, but when I arrived he told me his wife forgot to pick them up. No apology. On Friday I inquired about them and was told they were not ready, they needed to dry for 24 hours. Due to this, the sponsor missed advertising at two different venues over the weekend.
On Monday afternoon I was notified they were ready, but upon arrival was told I need to keep them on a car in the sun for the remainder of the evening. They had bubbles, rising edges, and a fog. I was told all of these would disappear. Not a very polished way of presenting ones product.
After sitting in the sun Monday and all day Tuesday, the bubbles remained as did the rising edges. I took them back to Mr. Brewer and asked him if he was truly pleased with sending his product out the door in this condition. He took a look at them and with a gruff demeanor said the bubbles would disappear. I pointed out the rising edges and sections of the edges that had white lines (from not being cut properly). He became very verbally hostile and began boasting about the million dollar contracts he has and how many people he employs. I was amusingly aghast at his response. He was angry with me for the poor workmanship of his establishment.
He said he would re-do them without the UV coating he claims he provided for free. I could not be bullied and told him I wanted what I ordered done right. He said they would be ready in a day or two. They were ready within 24 hours, but indeed, all he did was trim the edges. There's still a small portion there is a white line on the edge, and the bubbles remain.
If a business does not take pride in their work and conduct itself professionally with a small order, I certainly would not invest in large orders.
I may be a "nobody" but to some corporations I am a "somebody" worthy of investing their money in. Unbeknownst to him, I have been sponsored in state, national and international athletic competitions since 1998 including the second largest sporting event in the world. (The sponsor has offices in 28 countries worldwide - talk about million dollar contracts!) I've been an athlete profiled on a segment of a show on the BBC channel, and most recently featured on the History channel. The owner of the logo he was working on is closely associated with an Oscar winner. And I am the owner of a world renowned and possibly largest private collection of scuba equipment, which just had a grand opening of an exhibit in a major museum in the US. I will not use the services of this business, nor recommend my sponsors or anyone else to do so. read more