I have a family member who lives at the Bluffs. They have very high employee turnover and are…read morefrequently short-staffed. It is not a safe place. There are often only 2 to 3 caregivers for over 35 residents. This results in wait times of over an hour when emergency call buttons are pressed. Multiple times, my family member has waited over an hour for help to come. If there is an emergency, residents will be in serious danger. We have brought these concerns to management multiple times with no resolution and no improvement, often no response to emails and phone calls.

Came for a Tour and Jeanette and her team were very warm, caring, and informative. The facility is…read morebeautiful and you can tell that all the residents are happy and well cared for. The location of this Assisted Living Facility is beautiful. If your family member needs memory care or a beautiful pkace to stay for assisted living then you have to check out The Bluffs. Pricing is great as well!

My 10 year old Yorkiepoo and I have lived here at Villa Marin for 8 years. Other than marrying my…read morehusband, this was the best decision I've ever made to move here! I feel secure, and live a luxurious life with many amenities available to us.

Give up your worries and relax in the arms of Villa Marin staff, always present, always caring and…read moreALWAYS THERE !!

My husband and I have now purchased two condos at Smith Ranch in the last seven years. The first…read morewas for my in-laws and the second was for my parents. We did exhaustive research before deciding on SR. Both times! It is truly one of a kind. It is absolutely beautiful! Feels like a luxury resort! The grounds, units, clubhouse, restaurants are beautiful! The dining experience is like no other facility! A five star restaurant! Residents are treated with great respect. All the time. By ALL the employees. SR goes the distance to take care of their residents. Valet services of all kinds made our parents feel cared for, at the same time, maintaining their independence. Easy maintenance, weekly cleaning, emergency call buttons in every room of their condo makes life so much easier for them! AND, the real estate transactions were so easy and straight-forward! Angela took care of us for our three transactions (two times purchasing, one time selling). She is extremely knowledgeable about SR. She was great at reading our parents and their needs. And helping us help them. She couldn't have made it easier. She took care of every little thing, seeming to know what we needed before we did. The transactions went perfectly and smoothly. Absolutely nothing to worry or fuss about! We would highly recommend Smith Ranch and its Marketing Associates!

Angela went above and beyond helping to sell my condo at Smith Ranch. She made all the…read morearrangements for necessary sprucing up and inspections in addition to coordinating all the paperwork for the sale. Big thanks to her and her staff.

A wonderful service provided by my local colleagues. They care about what they do. I highly…read morerecommend their specialized expertise.

Very helpful quality caring resource that made my dads transition to independent living painless.read more

Hi, This is Pat, I have lived in three residences so far and…read moreDrake Terrace is decidedly the best! this is mainly because the staff is really caring. You see and feel the relationship[s build between us. The attention paid to preferences and recognition and care of physical conditions. The building isn't the most modern around the edges - But that doesn't really matter, ones former home sometimes was too. However the garden is really lovely - a green and peaceful place where the birds come and drink at the fountain where we can sit with our friends and family and watch entertainment provided by the management. And the FOOD (no small matter) is good! Definitely several cuts above what one expects of an institution of this sort. All in all, by most standards. I would give Drake Terrace High marks! and I'm happy and grateful to be leaving here.

I love living at Drake Terrace: 1- Great location and…read moreLandscaping 2- NO CAR NEEDED - all transportation is provided 3- Delicious meals, alternative choices, and meals offered 7am - 7pm daily. 4- I love my appartement and my balcony garden with a view. 5- All levels of exercise available (class, gym and competitive mental games, such as trivia and brain games). 6- Residents association, with no staff, meets every 3rd Wednesday to discuss clubs, old business and new business, with comments from the floor. Any perceived need for change is then taken to administration to be acted upon. 7- Communication is open, which keeps residents happy and well. 8- Programs and outings are varied, with monthly signe ups if participant participation must be limited. 9- Residents come from all over and bring new experiences to share. 10- Personal ambassadors assist new resident personally. The drake Terrace population is defined by a HAPPY SMILE!!!

My 90 year old mother has been a resident for the past five years. She considers the community and…read morestaff as family, supportive and kind. My siblings and I looked at several options and we're delighted with our decision.

My 96 year old father is not as verbal or expressive as he used to be, but he recently made a point…read moreto tell me that he was "very satisfied" with his new home at Creekwood and was "very happy with the care." He had been quite resistant to moving from his independent living facility in the south bay, but it was clear he was not getting the care he needed there, even though we were paying for extra services. After an illness and 10 day hospital stay, we knew he couldn't go back there and are delighted and grateful that Creekwood had an opening. They were flexible about his recovery needs and the transition went very smoothly. He is very content and calm and is actually showing signs of cognitive improvement now that he has all of his needs met at Creekwood. The facility is always clean, and the kind staff is wonderful! Everything is included in the monthly rate: help with showering, dressing, shaving, bathroom help, medication administration, incontinence supplies, so you don't have to piecemeal individual service costs, which makes things so much easier. The best part is I have the utmost confidence that all of his needs are being met and he truly feels at home now.

My parents have lived at Deer Park for a year now. It was a very good decision to have them move…read morethere. The front end staff and management are so solid and friendly and wonderful, as are the all the staff. The energy there is relaxed and positive. The units are really sweet and it's nestled into the hills of Novato with birds and wildlife all around. And it's affordable.

I recently was searching for a retirement community and had the pleasure of meeting with Lance at…read moreDeer Park. The community was so welcoming and met all my needs. Great food at all times and friendly staff. This is a Five Star place! JH

Letting go of your home is one of the hardest decisions a family can make, but when that moment…read morecomes, Vincent is truly one of the best places you can choose for your loved one. From the moment we walked in, it felt less like a facility and more like a home--warm, loving, and full of compassion. The caregivers are truly special, especially Isabel and Gabby, whose kindness and dedication never went unnoticed. The Health and Wellness Director is simply amazing. Nav is exceptional at what she does, but more importantly, she leads with her heart. She took the time to truly know my dad and to understand what our family was going through. Once something was brought to her attention, she made sure it was addressed promptly and thoughtfully. Her kindness, patience, and gentle nature meant more to us than words can express. While there is room for improvement with the med techs, and the move-in process could benefit from clearer communication and better explanations upfront, the compassion and care we received outweighed those challenges. ED Pari was understanding, professional, and supportive during difficult moments. I am deeply grateful to Nav and the entire Vincent team for the love, support, and comfort you gave my mom and our family. Knowing that you were there--day and night--brought us peace during one of the most emotional times of our lives. Thank you for making such a difficult transition feel a little less overwhelming and a lot more filled with care.

A Truly Exceptional Community -- The Vincent, San Rafael…read more My dad has been living at The Vincent since March 2024, and the experience has grown into something truly exceptional. When he first moved in, the community was only a couple of years old and, like many new assisted-living facilities, was working through some early growing pains. Staff turnover was higher at that time, and there were occasional glitches as the building found its rhythm. Over the past year, that has changed significantly. Quality staff have stayed, new team members have been strong additions, and many of the issues we saw early on have simply disappeared. The stability and consistency now are remarkable. What has remained steady from the beginning is the heart of the community. My dad was welcomed into a warm, supportive environment where residents truly look out for one another. The caregivers are attentive, compassionate, and incredibly dedicated -- they know the residents well and treat them with genuine respect and tenderness. It feels like a place where people are cared for, not just looked after. We visit often, and our family has had many dinners in the beautiful white-tablecloth dining room. Meals are freshly prepared by the private chef, and the food is consistently very good. The Vincent also hosts happy hours a couple of times a week with live entertainment, which is a highlight for many residents and adds to the sense of community and joy in the building. The housekeeping team keeps everything spotless, and the overall atmosphere is clean, calm, and welcoming. Their points-based care system is fair and transparent, and as my dad's needs have increased, I've found their re-evaluations thoughtful and reasonable. On-site services -- like the podiatrist and monthly dentist visits -- have been invaluable. More recently, my dad's health has declined, and we are transitioning him into the Memory Care unit and beginning hospice. It's a very emotional step for any family, but the memory care team has given us tremendous comfort. The unit is bright, clean, and staffed with people who clearly have experience and a deep understanding of cognitive decline. While moving his things, I've had the chance to observe how gently they care for the most vulnerable residents. It speaks volumes about the philosophy that guides this community. Although the surrounding neighborhood is not my favorite, the quality of life inside the building is exactly why families choose assisted living. It is safe, uplifting, and genuinely resident-centered. I've been a front-line medical professional for 30 years and toured every senior living community in Marin when preparing for my parents' transition. The Vincent stands out. They have supported my dad with dignity, kindness, and professionalism -- and they've supported our family through some difficult turns as well. I'm deeply grateful for the care my dad has received here, and I hope this review helps other families looking for a place where their loved one will be truly cared for.

My sister lived here for 2 years before she recently passed. She wasn't a complainer type of…read moreperson, but she had a lot to say about this place: * Horrible food & poor dinning room staffing. * Most of her questions to staff/management/chef were not responded to. * Staff were nice when she'd ask for something... but then she'd never hear back from anyone. * No real activities available. * Minimum housecleaning, couldn't really be called "housecleaning." * No "orientation" upon arrival, so she had no idea who to go to for what. It was only through the gracious help from another resident that enabled her to start getting around the place. But still minimal response from staff & management. * When she went on Hospice, they up'ed her monthly rent by about $800. When she repeatedly asked what she was getting for the $800... no response. Finally she was informed it was for her daily phone calls to check on her. I'm sure there had to be other benefits, but really... none. I cannot recommend this place.

Be very proactive if you put your loved one here. Whether it be the assisted living or the memory…read morecare. The staff turn over is very concerning. Stop by randomly during the day several times a week. Our mom was left alone in her room so often we finally called a meeting with the 'facility Director (who by the way changed 3 times in three and a half years, not a positive sign) and they said and promised they would pay more attention. Check out more local memory care facilities before deciding and sending your parent or loved one here. Be prepared. Ask questions. They are not attentive to folks that have dementia. It's very sad!!! They charge a lot and you do not get what they preach. Be very careful where you put your loved one!