I have been living at 815 B Street for 2 years + and find the units (I have lived in 2 different…read moreapartments to date) to be clean, functional and very secure. The star of the show here at 815 B Street is the Community Director, Frank Remeneski. Frank deserves all the credit for keeping this multiple unit building a great place to live. He is tireless with his support whether it's emergency or non-emergency maintenance issues. The transformation over time to a 5 Star residence here in San Rafael is due to his efforts! Additional Frank orchestrated my move from 1 apartment to another and made the experience seamless and stress free!

I have lived at Second and B for over a year and generally have had a very favorable experience…read more Most of the negative reviews were valid at the time. But all of them were posted before the current on-site manager, Frank Remeneski, took over about 3 months ago. The previous managers were diligent and responsive to immediate issues, but they were unable to make any of the much-needed permanent changes or effectively manage bigger issues, such as installing security cameras throughout the building (in response to many reports of stolen packages, as mentioned in the older reviews); causing residents and package carriers to use the security lockers; adding music streaming and TV to the rooftop common area; and commencing the gym construction. Previous managers blamed their employer, the management company, for refusing to do those things. Frank has gotten them all done in the very short time he has been at the helm. Frank has also been exceedingly effective in handling immediate problems. My breakers recently started tripping when using my dryer or running the microwave and air fryer at the same time. He engaged an electrician very quickly to replace several inadequate breakers. When the elevators or garage gates break down (frequently, unfortunately), Frank has been able to get them repaired within a day or less. One of his predecessors oversaw an elevator repair that took several days, during which residents had to walk the stairs as high as four floors. If you're looking for a well-managed, very nice (and dog-friendly) building in a great location in San Rafael, you should check the place out.

There are much better places nearby for the same or less rent…read more At Otavon you will pay well over $2100/month for 50-year-old windows that don't close properly, no insulation and no air conditioning, all of which make heat waves unbearable. Get used to 83F INSIDE at night in summer. Also, you'll know when the garden crew is using their gas-powered tools, because the gas smell will waft through the crappy windows.

I've been living here at Otavon for 2 years now and I have nothing but great things to say about…read moremanagement, my neighbors and the area that the complex is located in. It's conveniently nestled in a very quiet area of the city and close to a very nice shopping center and gym. I'm big on privacy living in an apartment complex and my neighbors are to themselves but at the same time very friendly when we see each other. It's really difficult for me to find a complaint living here but I guess that says a lot about management and how much they care about their tenants. The bonus was meeting the leasing manager and her and I sharing a love for animals- yes, Otovan is pet friendly so I was able to move myself and my pup here. I would highly recommend if your looking for a place to call home that is quiet, friendly and affordable D. H

our experience with Highlands of Marin was good. office was receptive to maintn requests, pool and…read morejam were maintained fine

he management team at Highlands of Marin consistently demonstrates their readiness to listen to…read moretenant concerns. They excel in effective communication, which plays a crucial role in resolving issues and fostering positive relationships with tenants. Their approach includes active listening, prompt acknowledgment of concerns, and transparency regarding the steps they will take to address any issues. Personally, I always feel welcomed and at ease when I need to engage with a team member. Additionally, during the holiday season, the manager and their team graciously invite tenants to join in a celebration. Furthermore, they prioritize tenant satisfaction by ensuring that our units are equipped with the latest WFI system, as well as maintaining the landscaping to enhance the overall environment. I genuinely appreciate their dedication and commitment to creating a supportive community.

The help we received applying for and touring the complex was unmatched. Blair was the type of…read moreapartment manage that one only dreams of: personable, professional, kind, and hardworking. This was going to be our college student's first apartment and Blair went above & beyond in helping us through the application process. She spent over an hour with us in her office as we couldn't get the online application to work at home. She was so helpful I knew my young adult would be safe under her watch. I couldn't believe how beautiful the inside of this complex was. It definitely made-up for the neighborhood. We would have moved here but found a place 1 block from our grandmother. We may have found a better apartment, but this place has the best management by far - and I should know as we went to 6 complexes.

I lived in this building for one year. It was the worst experience I've ever had living in an…read moreapartment complex.. Make no mistake this property is a nightmare run by SACK MANAGEMENT, just google them. They have absolutely horrible reviews and are known for ripping people off and are verified SLUMLORDS! When I applied for this apartment, I was applying for a certain unit that I viewed on the tour which is self guided because there is no management. The unit I viewed on the tour said if you moved in within 30 days, you would receive one month free rent. I applied for the apartment and waited close to thirty days. The day I moved in or the day before when I went to go look at the unit. It was a different unit than what I looked at when I took the tour at that point, I had no choice then to just take the unit I had nowhere else to go.. also they never gave me the free months rent. It was a complete LIE. Blair is horrible at her job and has trouble completing simple tasks. The positive reviews on here are from the section 8 residents. Wonderful to be paying $2500 for your rent when your neighbor on section 8 pays $500. They don't have to work so they can keep you up all night so you're nice and fresh on your day at work . Blair cannot be reached on the phone. She does not accept phone calls or make phone calls. Blair only is able to be reached via text. Sometimes you will never hear anything back or hear from some random person that seems to have taken over the text thread . There is INFESTATION in this building AGGRESSIVE, NOT FRIENDLY DOGS. The elevator is disgusting with spilled drinks other bodily fluids left on the floor. They will charge you $300to $400 a month for rip off fees boiler fee sewer fee painting the curb fee. AVOID THIS BUILDING AT ALL COSTS it's a nightmare. I'm so grateful I am out of this building!!!!!

Great apartments. Well run place and great managers. Maintenance guys are great too.read more

Cute town center in downtown San Rafael that has an great plaza with Julie's Hummus, Chonmage,…read moreMagnolia Kitchen, Coldstone and Arizmendi ! Love coming here on a sunny day and great fir people watching tooo lol! Highly recommend!

First off let me just say, Oaktops is Family Owned and not farmed out to some corporation. Your…read morerent is the same every month unlike our neighbors at Bella Vista and The View. Beyond the EXTREMELY reasonable rent, Oaktops has the greatest community. Everyone looks out for each other and that includes Management. Let's take a moment to talk about "Management" At Oaktops we have Jana and Heather. They along with the Super, Manuel, have created the nicest, cleanest, safest environment you could ask for in Apartment Living. Nothing is ever an issue when speaking to them. If you have a problem....they fix it, that's it. That simple. I have been here 4 years. I moved in to clean carpets, freshly painted walls and great appliances. My dishwasher started acting funny and Manuel came to look at it. He made an adjustment and it went back to working again. But then it did the same thing. Fix it again? NOPE!! Not doing that. They just ordered me a new dishwasher. Now, let me just say it wasn't ANY dishwasher. It was a top of the line all stainless steels gorgeous and SILENT dishwasher. I was in heaven. And when my refrigerator started making "lakes" in the bottom under the produce bins. Same thing. Brand new, peal the protective plastic off it (I didn't have to I requested to lol) even better then the one before Refrigerator!! Bottom line there is a reason we have tenants here for 20 plus years. Because we are seen as people, not tenants and that is a culture the Owners started and I hope spreads like wildfire. It's a joy living at Oaktops and I doubt I never leave. Oh and they have great reasonable amenities that are logical and useful unlike the places charging for community living rooms. We have free laundry and the option to rent a storage unit on site. Oaktops makes apartment living not only easy but enjoyable!

My husband and I lived at Oaktops for close to two years and have nothing but wonderful things to…read moresay about it. Jana, the property manager, is by far the most attentive, transparent, and caring property managers we have ever had. Manuel, the lead maintenance associate, is an extremely hard worker who is very thorough and timely when it comes to addressing any issues that arise. The safe and quiet atmosphere at Oaktops along with the incredible view of Marin County is truly unbeatable. Had we not moved due to a job relocation we most certainly would have stayed for much longer. To anyone looking for a place in the San Rafael area I highly recommend Oaktops as you will not be disappointed.

Great place to live! Its been wonderful, people are friendly, Tom, the on site manager is so funny!…read moreCreekside always does their best to accommodate and make you feel right at home! Quiet complex, not meant for partiers and or lots of visitors as parking is limited. Has pool, laundry and parking! Would definitely recommend to live in this cute complex in fairfax! Great inside apartments renovated to be functional and clean.

Good apartments, nice location in Fairfax. Would live there again. If you can ask for an apartment…read moreclosest to the creek, it's a really beautiful view.

This is a wonderful complex. It's safe, quiet, and has…read morefantastic views. Janice and the entire maintenance team are very responsive. It's great to have a property management team that cares about the tenants.

I am currently looking for apartment rentals in the area. Unfortunately, the leasing agent did not…read moreshow up for my confirmed appointment at this property, which resulted in a significant waste of my time. I had a similar disappointing experience the previous day at the Pier apartment complex; readers can refer to that review for details. Both properties rely heavily on AI chatbot systems to schedule and confirm showings, with little to no opportunity for direct human interaction by phone. As a prospective tenant, it is extremely frustrating not to be able to reach a real person when scheduling or confirming appointments. That said, unlike my experience at the Pier, I was eventually able to reach a very kind and helpful agent at this property's leasing office. While they were unable to arrange a showing that day, she made a genuine effort to help and tried to locate another agent to assist me. I appreciated her prompt response and willingness to resolve the issue--sometimes that effort alone is enough to restore confidence. That's why 3 stars were given instead of 1. I drove an hour to see this property, so it's disappointing when companies fail to respect a prospective tenant's time. I'm not sure if this lack of reliability is common among Sausalito properties, but it has certainly been my experience so far.

Me and my partner are looking for a new place to call home so when we saw this listing we decided…read moreto take a look. Firstly i would like to say the staff were beyond helpful and very nice. Leilany Martinez was ready to answer my questions which we had lots of. She was very helpful and very kind . I really was amazed by her skills and clear communication . Definitely makes a difference when your looking around.

Sewer backed up into our apartment, upstairs neighbors sewer backed up into our apartment…read more They don't crowd control rodents so you will be fighting racooons, skunks and all other manner of wildlife to bring your trash out at night Parking is typically bad, but this place lets businesses keep their business vehicles here and it's not uncommon to see your neighbor with 5 vehicles shuffling them around. Come home after 4? Park down on the main road and walk up the hill. They also don't clean the autumn leaves off the ground, which end up turning the entire parking lot into a slippery mess Also the front desk staff is useless. They probably run the same hiring platform as Safeway