Do Not Move Here! My friend moved in here recently and had had a complete nightmare experience. The first day before unpacking he saw almost a dozen huge roaches. They didn't tell him there was a *known* infestation before taking his deposit. While moving in, he saw a three page long petition of fellow tenants demanding an effective exterminator!! There was no offer for a hotel or refund, just an empty promise to address it. Obviously, he can't stay there and now has to fight to get his deposit back while looking for a new place and needing to hire movers again. The shared facilities are drab, dirty, and sad. read more

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!!!!!!!!!!!!!!!!!!!! UNINHABITABLE + INFESTED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It's a clear facade of "luxury" living standards while having none of the actual effort or money backing it. Doors fall off hinges, entire walls of outlets don't work, and the obvious rampant cockroach problem that has apparently been going on for months?? There is a petition on a neighbor's door that is pleading the building to properly take care of this, it seems they have only done shallow clean outs. I've been here for a week and will be terminating my lease. read more

One55 Lofts - Petition - Apartments Near Me - San Rafael, California

I lived in this building for one year. It was the worst experience I've ever had living in an apartment complex.. Make no mistake this property is a nightmare run by SACK MANAGEMENT, just google them. They have absolutely horrible reviews and are known for ripping people off and are verified SLUMLORDS! When I applied for this apartment, I was applying for a certain unit that I viewed on the tour which is self guided because there is no management. The unit I viewed on the tour said if you moved in within 30 days, you would receive one month free rent. I applied for the apartment and waited close to thirty days. The day I moved in or the day before when I went to go look at the unit. It was a different unit than what I looked at when I took the tour at that point, I had no choice then to just take the unit I had nowhere else to go.. also they never gave me the free months rent. It was a complete LIE. Blair is horrible at her job and has trouble completing simple tasks. The positive reviews on here are from the section 8 residents. Wonderful to be paying $2500 for your rent when your neighbor on section 8 pays $500. They don't have to work so they can keep you up all night so you're nice and fresh on your day at work . Blair cannot be reached on the phone. She does not accept phone calls or make phone calls. Blair only is able to be reached via text. Sometimes you will never hear anything back or hear from some random person that seems to have taken over the text thread . There is INFESTATION in this building AGGRESSIVE, NOT FRIENDLY DOGS. The elevator is disgusting with spilled drinks other bodily fluids left on the floor. They will charge you $300to $400 a month for rip off fees boiler fee sewer fee painting the curb fee. AVOID THIS BUILDING AT ALL COSTS it's a nightmare. I'm so grateful I am out of this building!!!!! read more

This place is a complete rip off. First of all it's infested with roaches. Second of all they hammer you with utilities at the end and remove them from your security deposit with no communication of this. Who charges $700 in utilities? And where's the proof? I paid rent on time every single month and they sent me to collections over a few hundred dollars without a single follow up to ensure I received their letter in the first place. So my credit took a 50 point hit. Everything associated with this complex is a joke and I hope people start realizing this is what a scam looks like. read more

Thayer has been so wonderful for our community, so grateful for him. He is extremely responsive and will ensure communication with all neighbors. In addition, we have Blair who throws amazing community parties to build connection among neighbors. read more

One55 Lofts - Apartments Near Me - San Rafael, California

One55 Loft Resident here! I'm happy to share my positive experience living here for the past 3 years. I've seen a lot of growth & improvements since the first year I arrived. Both Thayer & Blair are super caring about the residentes here to the point where it feels like family. Thayer is amazing & I'm happy to share that I'm his #1 fan because he's not only friendly and approachable, but good at what he does (and so is BLAIR!). It's great to be around management that go above and beyond their expectations. 155 has upgraded several amenities and are responsive to resident requests & concerns. My favorite upgrade that's been implemented thus far is the mini dog park and hot tub area. I have two dogs that look forward to running around the little dog park on a daily basis. Come and check out this private community! It's definitely made my life more peaceful! read more

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Applied for an apartment here and the quote expired. Went back to continue applying and the rent went up more by $900 the first time thought about it and continued the process and placed a holding deposit on the unit I wanted and even with the holding deposit the rent went up $500 more!!!!! Of course I requested my money back because no one could provide proper explanation and even still it's November 3. Initially I was informed the check would take 21 days to process which would equate to the funds being mailed in the middle of October. I quickly informed the office the funds had not arrived and was told a check would be expedited still nothing. The lack of customer service, and professionalism explains why there are so many vacancies onsite. read more

One55 Lofts - This company only sends messages and I still have yet to receive my money from the holding deposit. - Apartments Near Me - San Rafael, California

Don't move here. Reason #1: I paid the application fee and holding deposit for a 2 bedroom unit at the property. The same day, a community representative reached out and told me the renter decided to rescind their notice to vacate. However, the unit was listed for rent on their website and I paid for the holding deposit! Is this even legal? Reason #2: It's been over 30 days since they cancelled my application and I still haven't received my refund of application fee and holding deposit. They told me it was mailed on March 15th but the check never came. The community rep later confirmed that the check was never mailed and it will be sent the week of April 17th. I'm so lucky this happened because I can't imagine living a community with such inept management. Don't move here!!! read more

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Great place to live. Property manager, Blair is so wonderful and easy to work. .Thank you Thayer for making this place home! Highly recommend. Plus, they have the best community parties read more

have lived here for almost 5 years. The staff has been the best yet. Blair is amazing. Always there to help you with questions. Takes time to stop what she is doing. The best manager. Thayer is incredible. Super fast a fixing whatever you need. Always has a smile on his face. Very positive and loves to stop and pet my dogs. I am super proud and happy to have these wonderful staff now read more

Worst experience trying to lease a place here. When I call number on website. it just hung up. Then call number here on Yelp and spoke with someone with such a bad accent that I could barely understand them. But they did say that there was no one in the leasing office to show me a unit. read more

If i could rate this place a zero I would. Poorly maintained, older property with no on-site staff and system full of errors. The Property has deferred maintenance issues with roaches and molding cabinets, homeless people constantly walking "gated" property making it unsafe as my apartment was a victim of a break-in, fire-alarms going off repeatedly. There is no on-site office and work-orders go months without updates or follow-up. The automated number for the office doesn't actually direct you to any staff and the text line for residents has you talking to virtual assistants in the Philipines. Their system for collecting bills and charging residents is constantly full of typos and they bait you into signing a lease that they will change terms of upon renewals. Stay Away. Poor business practices, just running a property at bare minimum , but want to label it as a luxury property. They simply put lipstick on a pig. Highly disappointed. read more

One55 Lofts - ALL OF MY CABINETS ARE MOLDY AND HAVE ROACHES. NOT LUXURY AT ALL - Apartments Near Me - San Rafael, California

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Tried getting tour waited 2 hours no reply or guide or any help. No way of contacting lease office.

Everything it's overpriced and built on contaminated ground. It's not worth the money they charge.

Blair is super helpful and an amazing hostess for community events! Thayer is a rockstar behind the scenes. Love it!

The staff, Blair and Thayer, are always very helpful and follow through. The property has had many positive upgrades

I inadvertently dropped my favorite shot glass in my garbage disposal and hit the on button! Needless to say my vintage Harley-Davidson shot glass now is no more! But Thayer got it out and fixed it in like well I'll be honest 7 minutes and 22 seconds! Lol seriously I put a text in a request for service and he was here like literally within an hour and a half to fix the problem! Blair and Thayet are a great asset to the 155 lofts! Paul S read more

Hello please don't even think rent here! I'm a caregiver take care a woman who live there, the only one elevetar for maybe 100 hundred apartment ! No working for long periodo of time, she I can't go to medical appointments! She can't walk . Need cancel! How is posible, ????????? More then one week the only elevator is broke, the rent is expensive! Just for one elevator !!!!!!! read more

This review is based on being a potential renter at one55 Lofts. I have left messages and emails with no response. Finally spoke to Blair who told me he was sure to call me back by the end of the day so that I could make a deposit on a unit. Nope. Guess too busy for my business. read more

I have had nothing but experiences with the new staff they we're helpful in my process of transferring into another unit they're on top on their business I know how to get the job done thanks for all the help look forward to staying here my new apartment great thanks and and don't forget about John the maintenance that's always working hard this is a great without them I couldn't have gotten it done. Very friendly,caring,professional staff here at One55Lofts. I APPOLIGIZE FOR MY FEW MISS TYPES. BUT MY POINT...THIS NEW MANAGEMENT STAFF AND MAINTENANCE IS ALOT BETTER THAN BEFORE.I HIGHLY RECOMMEND LIVING HERE. read more

One55 Lofts - CHOPPO - Apartments Near Me - San Rafael, California

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I made an appointment for a guided tour at 9:30am, drove 1 hour to get there, there wasn't any parking for future residents (I mean, way after I saw there were 2, but were both occupied by trash cans) I called the office to ask about parking and say that I will be a little late since I couldn't find any parking, my calls went straight to voice mail. After finally finding parking, walked to the office and... no one was there. Waited for around 25 minutes and no one showed up, called another phone number that was on the website, rang rang and nothing. Let's say it was a big waste of my time.... If I knew it would be like this, I would have made an appointment for a self guided tour, but I really wanted to talk to someone since I really wanted to move there and was ready to sign a lease... Anyway, I'm just writing this review so hopefully someone can contact me... since not even showing up in person worked read more

John from the maintenance team is the best person I have met who works at this building. Honestly, the entire maintenance team is wonderful. They are friendly and get everything fixed quickly and efficiently. Even when I was having trouble with management, John offered to do his best to help me get in contact with the property manager. That's not in his job description, he just did it because he's a good guy and saw that I was in distress. John and the maintenance team get a full five stars. It is only my difficulty with management that brings the rating for the apartment complex as a whole down to a two. read more

The help we received applying for and touring the complex was unmatched. Blair was the type of apartment manage that one only dreams of: personable, professional, kind, and hardworking. This was going to be our college student's first apartment and Blair went above & beyond in helping us through the application process. She spent over an hour with us in her office as we couldn't get the online application to work at home. She was so helpful I knew my young adult would be safe under her watch. I couldn't believe how beautiful the inside of this complex was. It definitely made-up for the neighborhood. We would have moved here but found a place 1 block from our grandmother. We may have found a better apartment, but this place has the best management by far - and I should know as we went to 6 complexes. read more

I love living here! My apartment is beautiful and the new management has been very great. They've fixed up the whole complex and take very good care. Maintenance is amazing. They take care of things as quickly as they can and are super professional and friendly. read more

This place is a nightmare. A close family friend who helps care for our kids has lived there for years, and we can no longer allow our kids to be there with her. It's so unsafe. Maintenance staff is literally predatory to women. The "emergency" line for residents doesn't respond to distress calls. Security is totally absent. On -site staff doesn't respond to issue, nor will their corporate office. Hypodermics in the parking lot. And they have infestation issues and are constantly exterminating. And all of that is just in recent months since under "new ownership" that's claiming to turn things around. read more

New management maintenance 100 times better than previous owner and management plus John (maintenance manager) actual on top of every order no matter how small read more

One55 Lofts - This heater never worked took new management 30 mins to work again after 3 years of previous maintenance people got to "work". - Apartments Near Me - San Rafael, California

John our current maintenance manager on the property, One55 Lofts, does an amazing job taking care of this extremely high maintenance property. There is a lot to do around here to keep it up and I doubt it's a one man job with all of the maintenance requests, cleaning, landscaping, and general upkeep of the building but ever since I moved in I've never seen anyone on top of everything as much as John. The property has never looked better, our maintenance requests have never been done so fast, and on top of that he's the friendliest most wonderful maintenance manager I have ever spoken with. I couldn't imagine this extremely high maintenance property without him now. Thanks to him I want to stay here at this complex and I believe with help this can be one of the best properties to live at in San Rafael. read more

We had to move on a very tight time squeeze and Blair, the manager, was extremely willing and helpful in assisting our move from Southern California! They were able to solve any issues we had applying and was just as friendly in person as over the phone. Blair is communicative and easily reachable for any questions or issues new and long-standing tenants have! The maintenance team is also a great asset in this community; John is friendly and gets his stuff done! He is clearly very hardworking and communicative, with good intentions and even better handimanship! So far, we love it here! read more

Great experience with John our maintenance person at One55 lofts . He always helpful and efficient is doing an amazing job fixing our apartments . He is always positive even thou his job can be stress full at times . read more

Great location, super walkable. Cool lofted floor plans and reasonably priced. Good option for those that prefer city life in Marin County.

I cannot believe how awful this place is. Don't let the pretty listing pictures fool you. I came for a "self guided tour" your options for parking are being trapped in a little "future resident" parking space or in the Bio Marin parking lot next to sketchy vans/an encampment. I waited 20 minutes and witnessed a fight between two unhoused individuals and 1 separate unhoused person being arrested. I called the office multiple times during my wait, no response until I finally left. I didn't receive a response to the QR code text for 20 minutes either.I was literally trapped in the future residence space because there is no access to the garage, and nowhere to turn around. Unless you want to waste time or bust a tire don't come here. read more

Blair is an exceptional property and community manager who made tour, leasing and moving in experience at One55 smooth and as stress free as possible. The flowers and card were a warm welcome touch. Thank you Blair for making the transition seamless! read more

this rating goes to the king of maintenance, John. response time: immediate. personality: friendly. ability to multitask: absolutely. John has helped me out multiple times with many situations needing repairs and has always been able to fix them in a timely manner! read more

I just wanted to say that I was so impressed with Blair the property manager! Moving can be stressful and and I felt very supported in every way. Blair went out of her way to reassure me with everything and answered all my questions and helped me with the whole process . Blair was able to get me into the right apartment with a great view. I hope that the property is aware they have an outstanding property manager and I am so grateful for Blair! read more