Viewed 2016 GMC Yukon on Facebook sponsored add. Went to Brenham C-J-D at 8am next morning, Saturday, to check out vehicle. Drove away before noon, done deal. Competent staff from Sales Consultant, Sales Manager to Finance Officer. Dealership under promised and over delivered. Good sales price, secured acceptable financing, no problems. Thank you BRENHAM C-J-D, Brenham, TX! read more

Brenham Chrysler Jeep Dodge - Out the door with Bumper To Bumper Extended..... Go see Brenham C-J-D in Brenham, TX, today Ask for: Kevan Copelin - 979 661 1685 - Car Dealers Near Me - Brenham, Texas

I experienced the worst customer service at Brenham CJD. I took my $90k TRX for hail damage. I was given a reasonable 2-day time frame and a $10k quote, which I happily agreed to. After 2 days, I was told their employee chipped and damaged paint on the hood of my vehicle and that they would need to make an additional $500 claim to my insurance. After approximately 9 days, I received my vehicle with my rear driver's side interior door panel barely hanging on by 2 or 3 clips, as well as my hood vents. I made them aware of the discrepancies and again was told that an additional $500 claim would have to be made for the repairs. $11,000 dollars later, I asked Mike, the manager of the collision center, to explain to me why my insurance and eventually myself would have to pay for the bill of their employees' negligent actions? To which he replied, "These things happen when removing/replacing parts." In which I totally agreed, but it should not be an additional claim to my insurance if it was their actions. Mike began to belittle my profession (I was wearing my fire department shirt), rudely saying, "Well, do you pay for the damages that occur when you're saving people from a fire?"and "I don't care if your parts come in or if your vehicle gets fixed" while trying to shove me out of his office. I got upset and asked him to please not put his hands on me, while Mike saying, "What, do you want to hit me? Go ahead!" At this point, I exited myself from the situation and just asked them to do the claim and to please just fix my vehicle." If this is the work being done on a $90k vehicle, imagine what is done to those less fortunate just trying to get their vehicle fixed. I have read other reviews about Mike's horrible customer service, and hope that BCJD can make customer experiences better, but for myself this will be the last time i have work done on my vehicles at this location. read more

the service center is so slow told me that they would have it done the next day after the next day after the next. My car couldn't get finished the day they swore it would be done,and the technician doesn't come in. It is very strange to me that they only have one technician that could finish my car in the whole service center. The lady who worked with me gave me little to no information about when my car would be done, how far along the car was or anything. read more

They lied to me about putting the gap on the truck I got from them. Don't go here to buy a vehicle. Plus they let some mechanics work on your stuff that don't specialize in that field of work needing done. read more

Best Jeep service department I've ever experienced. It's got the small town, at home feel of Brenham, TX. Service advisor Lela knows me by name when I call or walk in; she's my go-to contact within the dealership. I live in The Woodlands, TX and take my Jeep Grand Cherokees all the way out to Brenham, TX to have them serviced; it's worth the drive to me. read more

I pity anyone who has to use this place. Check engine light came on and they kept my car for over a week and replaced some tire sensors. $500 later I drive it home and all the lights come on and the car dies. Took the car back in and the service manager got defensive because we were a bit frustrated because THEY FAILED US. the manager was rude, immature, and untrained in people skills even after 20 years in the position. Rather than subjecting myself to more torcher with these untrained simians I am on my way to Houston to buy a new car. read more

Great experience dealing with Maria, Crystal and their team. Vehicle we had been looking for popped up on their site a few mornings ago, called them for information and sent me pictures immediately. The easy-going service was a fresh experience from the number of cars I have bought over the years. The kept reminding me it had just come in and had not been cleaned up. Financing was able to beat my Credit Unions loan rates which made the paperwork mill easier and they even offered (which I took them up on) to deliver the vehicle to us in Houston no charge. The whole experience from A to Z was stress free and we feel like everyone has won in this experience. It was definitely worth the drive. read more

Horrible service department. Waited over a month for a part to come in, and after asking repeatedly when it would be there, I was told it arrived damaged and was sent back. Didn't fix the problem and they killed the battery on top of it all. Stay far far away from this dealership, read more

Good body shop. Other than that, go to Ford next door instead. If I won $1 million in the lottery tomorrow I wouldn't buy a car here if they sold it at cost. Bought a challenger here in 2011. All unremarkable. Bought another one in 2013. Everything's all right until the engine had to be replaced a couple years later. That took 100 days! Apparently dodge/Chrysler/fiat was out of hemis. When the final finally got around to getting it back to me it was a scratch on the fender that wasn't there when it arrived. Must've happened during installation of the engine, couldn't get them to do the right thing about that. Then a year later another Dodge dealership points out an oil seep from oil lines that were pinched during installation of the engine. Repair would've cost a little over $300. Brenham refused to do the right thing. I bought two cars from them and never missed a payment and they couldn't have cared less. Wouldn't honor the warranty, wouldn't admit that caused the problem. If you've got to have a Dodge, go to another town. If you've got to get it serviced, go anywhere but here. Even the local high school shop class would do a better job. read more

Service department is horrible! Broken power steering repair. Now truck is not driveable! Ended up trading in truck at loss and getting new vehicle! Do not go here! read more

The best experience buying my new Jeep here! They were so helpful and got me a great deal even with my not so great credit. I would definitely recommend this dealership and will return whenever I need something new! read more

Completed recall work without any problems. Oil change was 30 dollars more than quoted on the phone. They didn't bother to vacuum the car out or do anything special for the car like they do in Austin or Houston. Now that I know how little effort they put in I won't be buying my next car from them and will avoid using for service. Was going to trade in for a bigger vehicle but when I saw how little they care I decided to look elsewhere. read more

Great customer service. Bought two trucks from Brenham CJD and have been pleased with service and staff.

Worked with Kevin Little on an in-store pre-owned. No nonsense here. Took some time, but worth the deal we got.

Have bought 2 new and one used vehicle from Brenham CJD and nothing but good things to say. Great customer service, priced right and no hassle. I drive 2 hours to come to this dealership to get the vehicles serviced. Good people. read more

My father Howard Stine bought a truck a few months back and found out the truck has had many many problems. The truck has a bad car fax and the company didn't disclose this matter. When he tried to contact his sale's person he played dumb. I hope this matter will be resolved. Until it is my review will stand. read more

My 2011 Jeep Grand Cherokee was in need of repair, I called other dealerships around Houston....only have them tell me it would be 2-4 weeks before my vehicle could get into the shop. I called Brenham Chrysler Jeep & Dodge, and they were able to accept my vehicle the very same day! According to my warranty company, my vehicle must first go through a diagnosis before any work will be authorized. Josh Wilms, went above & beyond for me, my warranty company did not want to make the required repairs to my Jeep. The warranty company also wanted to put a refurbished part in my vehicle. Josh told them this would not be acceptable to the customer & got the warranty company to agree to a brand new part. Josh Wilms was in constant contact with me giving me updates on my vehicle. At the time, I did not know my warranty company was giving him the run around, he simply told me he was taking care of it. At the end of the day, my Jeep came back just like new!! I can not sing enough wonderful praises about Brenham Chrysler Jeep & Dodge and Mr. Josh Wilms! They really took fabulous care of me!!! I have never received service like this from a dealership before!!! (I have had my car in 2 other dealerships, and let's just say, I can not post my review on them!) Highly recommend them for any of your vehicle needs!! Now if only I can get my husband to agree to a brand new Jeep!! read more

Update: since my review I have had continuing problems. I forgot to mention in my original review that I had informed the dealership that we would be making the 2 hour drive to come look at this specific vehicle. We arrived and they couldn't find the keys... A few hours later they ended up going to the Toyota dealership to get a new key made. It was such a circus. Finally when we got the new key we were allowed to look inside the car. They assured us that before the key was lost it was given a thorough inspection and ready to sell. Since then I have had my car break down due to he air filter and the spark plugs being SO old there is NO way they did any of the inspections or anything in this vehicle that was promised. This had been one of the worst buys we have ever made. My advice is that if the price seems too good to be true, it probably is. This dealership is so unprofessional and shady i advise everyone to steer as far away from here as possible. RUN! Don't look back. Trust me. read more

Very dishonest service department. My elderly father and my sister brought his truck in for service with the main complaint being the vehicle pulls to the right and there were some front end issues. They diagnosed a worn left front hub, upper ball joints, and issue with sway bar. Did that work plus an alignment. Rep told my sister when she picked it up that it drove straight. But on her way home, she knew it was still pulling to the right just as much as it did. So the rep lied. But it got worse. When she went back, they told her it was supposed to pull to the right as a safety precaution if she fell asleep at the wheel. That's another lie. Then they told her it was because the steering wheel wasn't straight and she was turning it. Also a lie. They should have adjusted the steering wheel when they aligned it. They finally agreed to do another alignment, assuming they even did it the first time. Vehicle still pulls to the right. We don't even believe they did the other work. Which is theft. These people tried to take advantage of a woman and an old man. Sad. read more

My husband and I have purchased several vehicles and have found the sales staff and dealership very professional and service is great. I just recently purchased a 2017 Jeep Grand Cherokee and love it. Great price, great delivery and very friendly service. I will gladly recommend Brenham Chrysler Jeep Dodge to my friends and family. read more

Well I feel screwed today , took my vehicle in to have it looked at due to problems from past work ! They could not find the problem and charged me a big fat 107.00 diagnostics fee . It would have been one thing had they mentioned that up front , but i was told there would be no charge to check it out since the part was under warranty. Then I am told to fix the problem i should probably buy a new key @ 380.00 ish dollars plus a fee for them to reprogram it . NO WAY I think they where trying to sell me a key . i call a diff Dealership and they said to bring it in at no charge for them to see whats up plus if in fact I did need a key they charge 177.00 for the same key and told me up front 40.00 to reprogram it BIG Diff . I would stear clear as you can see from other reviews they aren't the most popular place to go . read more