First off, Jay and Ella are the owners and if you look below, they've both given themselves 5 star reviews.
I wish I had known that before hiring them, I was panicking because of the bed bugs and hadn't slept well in days.
They took $1500 from me and delivered nothing.
We hired them for a heat treatment of our apartment and our clothes, and after an extensive and difficult preparation, Jay said we were good to go and to not come back for 9 hours. So we left with our dog and an hour later he demands full payment before he'll start the treatment. Basically I didn't know what else to do, so I paid. Huge red flag.
9 hours later I'm trying to call him to see if we can return, he finally texts back and says yes. Nothing had happened. The place was still cool to the touch, and it's all wood. No way was it heated to 45C or whatever for 9 hours on a 29 summer day. Our clothes were still folded and smelled like our drawers, nothing had been done.
The kicker: we kept finding bites, and asked for a follow up, so Jay came and said we were totally good and sprayed some extra chemical just in case. He didn't give me any information on that chemical, which I later learned is illegal. We took this reassurance and went to visit elderly relatives, but when we got home a week later we had bugs everywhere again!
Then Jay wouldn't answer my texts or calls, never came back to honor the warranty like he promised, and never gave me a refund. I still haven't spoken to him since we scheduled a second treatment that never happened.
Don't be fooled by their niceness or their promises. They will take your money and give you nothing. I had to hire another exterminator and another laundry service, which all came out to less than the enormous deposit that Jay still has.
Bugs B Gone for your bed bugs, Sampan Cleaners for your laundry. Never hire Breeze for anything. read more