Technician was good and showed up on time within the suggested window. Reviewed the area to be…read moresprayed and focused on the troubled ant areas. Third time using Westside Pest Control recommended by neighbours.

Our home was treated for ants. The issue was not resolved…read moredue to an inadequate treatment. When we complained after one week and again after 10 days, we were told (never told this upfront) that they do not guarantee their treatment and were offered a "reduced rate" for a re-treatment!. Other companies we have dealt with in the past all stand behind their work (even though we never required a re treatment from them!) Very poor policies, not even conveyed to us. We would never use this company again.

If you live in Burnaby and you have a pest problem look no further than Knockout Pest Control…read more Ryan has helped me for over 10 years with everything from ants to raccoons and he knows his stuff. He is very thorough. At one house I had squirrels in my attic and while the previous owner had another company block most of the entry points they missed some and Ryan solved the problem and installed a one way door so the squirrels could not get back in once they left. The previous owner used poison and that left a few dead carcasses in the attic. As import as being good is, just as import is being honest. Ryan will only recommend and do what is needed. If there is another trade like a roofer that can fix a problem better than him, he will recommend that - this is being honest and recommending to customers what is best for them. I could not recommend Knockout Pest Control more!

"Just imagine flying first class but paying economy" is the best way to describe Knockout Pest…read moreControl. Not only does Ryan KO the competition with price (I got quotes that were 30% to over 100% more), but he also KOs the competition in service and professionalism. I called Ryan around 10 AM and told him where I live. He said he could be at my place between 12-1 PM. Ryan showed up at 12:15 PM--right on time. Outside my front door, he could see over 30 yellow jacket (very aggressive) wasps flying everywhere and the nest is somewhere in between the walls. Ryan didn't do any bait-and-switch or upselling--just some friendly conversation before getting to work. After the first treatment, he noticed wasps inside the house (through the window) and asked if he could go inside to assess the situation. He instantly spotted a small hole in the ceiling and said, "That's how the wasps are getting inside." He sprayed insecticide in the ceiling hole and explained that's where the wasp nest was located. We went back outside, where Ryan was eliminating the last few wasps, when he said, "Wow! You've got three wasp and one carpenter ant." He explained this was unusual because wasps and ants don't typically coexist. Ryan went to his truck and returned to address my ant issue. While he was spraying the beam, I asked for a quote to handle the ant problem. He said there was a chance that his current treatment might eliminate the ant nest, and if so, it would be free. Ryan then spent another 10 minutes explaining his approach to tackle the ant issue--essentially teaching me what to do. He concluded by saying if I still needed help with the carpenter ants, I should call him. Like most people, I read reviews not only to find the best price but to find someone I can trust. You can trust Ryan like the person who does your hair. For most people, calling an exterminator isn't common, so finding a trustworthy one is difficult. Put all that fear to rest--Ryan will give you a very reasonable quote with no upcharges and will get the job done. I even had to beg Ryan to please accept a tip from me, cause he did so much work and charge so little. BTW, my wasps issues was resolved by 1:30PM (under 2 hours) and I can use my front door again. Thank you Ryan.

They don't provide the service I was currently looking for but still responded quickly and…read morerecommended a company that does. I will definitely use them in the future if I have a need for their services.

Called them out for some mice that needed to be evicted as humanely as possible. They were great!…read moreTold them I was not interested in using any poison or glue traps and they were great about ensuring that was not how they do business. Tech was super knowledgeable and friendly and their rodent package was effective and affordable.

Austin was quick, effective, patient, humane, and fair in addressing a squirrel mother who had…read moretaken up residence in my roof. He is also an owner-operator which, I think, is a good way to go.

Good quality of service, returned second day to finish off the gutter couldn't finished in the dark…read moredue to time change. showed me photos of result. Total worked on the roof for 3 hours.

June 22, 2024 I am…read morepleased to recommend Hassan and Sobia's services. Both Hassan and Sobia are very pleasant to talk to and very professional in scheduling appointments and completing work. I initally requested help with a squirrel problem in our atttic. This took about 7 or 8 visits by Hassan to repair/close entry points in our roof, set traps to catch the squirrels, and then several follow-up visits to inspect the attic to make sure squirrels had not returned. During the intial visit and survey of the roof and attic, Hassan pointed out some other issues he noticed: 1) there were several bee nests in the attic ---so I hired Hassan to remove the bee nests. 2) the gutters were full of debris from recent windstorms --- so I hired Hassan to clean the gutters. 3) one of the down pipes attached to the gutter was detached and bent --- so Hassan fixed that. 4) one of the soffits was hanging down a bit so Hassan fixed that. I always appreciate it when someone comes to provide a service and at the same time, points out other unrelated issues that could be a problem. Again, I am pleased to recommend Hassan and Sobia's services. Rob Adams, Surrey

I had a pipe burst completely by surprise, the ceiling came down and we found rodents. We tried…read morethree different places, all said 24 hours but only Elite actually showed up and took care of the clean up and treatment. I don't leave reviews but had to as it's scary when these things happen and it's nice to see that when an ad says 24 hours it truly is that. They were both kind, easy to work with, courteous and efficient, so very grateful I found them!

I recently purchased a house and was in need of mosquito control services. When I noticed that a…read morenearby neighbor's house was being treated by Orkin I immediately reached out via Yelp and received a quick reply, and a call to go over various options and pricing. Within a couple of days two Orkin techs were at my door to introduce themselves and say they were going to do a walkaround. At this point they could have charged me anything to get rid of the darned mosquitos, and I'd have been none the wiser. But after the walkaround, they returned to my door to say that - unfortunately - what really needed spraying were the trees which were technically on my next door neighbor's property instead of my own, and that it didn't make sense to charge me so much to spray just the one tree that is on my own property. While I was sad that they were unable to spray and help me get rid of these darn mosquitoes, I was more than impressed and grateful about what an honest interaction it was. I would gladly hire them again in the future if I have any other pest control issues. Also, before the techs left they noticed a couple of small wasp nests in my eaves and cleared them out, free of charge. Thanks, Orkin, for being a company with true integrity!

DONT USE THEM!!! THEY DIDNT SHOW UP OR CALL!!!! Called and…read morespoke with Amber, scheduled an appointment for an inspection. Shaw called us back to let us know he is the one coming to do the pest inspection for us...great, we are all set. WRONG!! Day of the appointment comes and Shaw never shows up or calls, we call Orkin...come to find out,, they have call centers and of course, no one knows anything and can't find our appointment in the schedule. Eighty miles round trip and over $5 a gallon for fuel doesn't settle well with me! I'll be calling someone local and who cares about their customer service. We'll see if Orkins upper management calls me back as requested. Doubt it.

We reached out to Humane Solutions after having tried and failed to deal with our mouse problem…read more Our solution of blocking openings under sinks and having bait boxes outside the house worked for about 3 months but as we went from summer to fall and we removed the bait boxes, they found their way in again. We originally didn't find any companies that could offer much more than what we did ourselves, which is why I was discouraged to see the return of the mice. What would they do now that we hadn't done, except reintroduce bait boxes and only guarantee their work for 3 months? At $500/3 months that wasn't much of a solution. I came across HS in a google search. After speaking to them over the phone I was so hopeful. They were very patient explaining what they did, why and how it would work. They don't have a warranty or a guarantee on being pest free persay, but the goal is permanent pest proofing - it's just hard to guarantee under one original quote when these pests are so tricky. I was worried about the lack of written guarantee, but they reassured me that they wouldn't quit until we were mice free. It's hard to take a business on their word, but boy was their word tested to the extreme and they got an A+. November they came and did the original pest proofing. We took a risk going against what Human Solutions said about examining the whole house (everything but the front porch due to repair costs) but felt confident we'd be okay. So we were pest free for about 3 weeks, saw nothing and started to feel better in December. Until we saw a mouse again. They sent another tech (fresh eyes) to examine the house and make sure nothing was missed. They didn't find anything that visit, but we still continued seeing activity. Now the porch was starting to bug all of us and HS suggested that be our next check if we continued to see mice. Fast forward a bit and we decided to pull up a board on our front steps so we could look under and lo and behold, we (the idiots) had drilled a hole to run a wire from our garage out to the other side of the patio. And we did not seal it. Total moron moment. By this time the mice had everything they needed, a mouse highway (along that wire) in a hidden dark alcove, access to bird food and mouse bait in our garage, and free run of the house via that hole in the wall. Mind you this was winter too, so they definitely wanted to be warm. HS came out again and took care of it. We felt better - terrified of what was still trapped inside but feeling like maybe we would be home free soon. Not quite. We still had activity in the house, very minor, but we still had some. Apparently the tech who sealed the big glaring hole missed two very hard to see, very impossible to reach and very tricky holes that were behind tar paper (I don't blame them - the two holes were not typical mouse access points). Their most experienced tech, who is also the owner, came out and found the 2 impossible holes. He also explained that once they have really nice access to your home, they are a lot more persistent to keep looking for a hole to exploit and that's exactly what happened. In the end, we've been pest free for months now, only paid the original quoted fee plus a small service fee that was beyond the free checks they provided and did not pay for the final visit which was technically an "error" missed by the tech. After 18 years of living in this home and never having an issue, this was downright traumatizing. I wish I had known about HS back when we first noticed activity. I also wish we had decided to remove the front decking at the same time we had the whole house inspected. It would have prevented the mice from becoming so familiar with our home and moving in. We will never live in a home that we haven't had HS come and pest proof. Why live with that worry when you have HS willing to tackle such a difficult problem and get permanet results. No need to pay monthly for pest control - please don't until after you speak to HS. Most likely you will get better results that costs you less money in the long run.

Joe did a very good job at our home , for many years we had a squirrel problem in the attic and we…read morekept hiring companies that were not addressing the problem properly . joe blocked all the access leaving a one day door so that the squirrels can come out and never return . Thank you Joe.

We requested their service because thought we might have some critters running around the walls and…read moreceiling to escape the cold for the winter. They came and set up all the necessary traps. So far, no more critters. Success! What a great service and so easy to set up. Highly recommend this company for value, for service, and for ease.

I never received a response from this company through Yelp. So I called them directly and made an…read moreappointment for that same day. They missed the appointment but when I reached out to see what their ETA was, he said he "was on his way". I never heard from again. Total waste of a day.

Consulted with Joe, and while I have yet to actually contract Green Valley for bed bug…read moreextermination service, he was extremely responsive and informative, providing me information and options on how to find out if a bed bug issue is indeed present. (this, much better than a money grabbing business model) If it turns out bed bugs are present, I will surely give these guys the go ahead. In the meantime, I was so impressed with the attentiveness, I thought I'd write them a nice review here.

Why the dearth of reviews on bedbug companies, Vancouver? Haha…read more Well, this review could've helped me out when one day I noticed I'd been bit...6 times(!!!!!!). Could've saved me one ragged, crazy, pitiful time. Here's my review and you're welcome: Had a different company come in to do an inspection by dog/human (first company that responded to my callout for help). The dog signalled the bed as harbouring the BBs! Until then, I'd been 95% sure I'd been bitten at work. In return, the dog got handfuls of treats thrown at its paws. Not going to go into details about what all I did when I got this news....No. Just that I booked two spray and steam sessions with the same company. In a rare moment of useful thinking, the day before they were to come and cancer up the joint, I decided to do some more research. Did you know chemical spraying/steam treating is only about 67% effective after two sessions (the standard recommended amount)? Did you know chemical spraying only scatters the bedbugs if there is no direct hit? I read that heat was the answer. The first guy I called was from the Island. Really passionate about his work. Even though he was booked to the gills and suggested I call another company, he spent some time telling me why heat was best. Tried to tell me that he didn't use dogs because the results were a bit of a crapshoot, but I needed to get off the phone as another company was returning my call. This company shall remain nameless, but after booking with them I read the one review out there on a bedbug company and it was them and the feedback was terrible (napping during treatment time). I cancelled. They cost a lot and had a bad guarantee policy, anyway. Then, I found Green Valley Pest Control and through them, Heat 'n Go. Sure, the guy at Green Valley Pest didn't think to call me to tell me Rick from Heat 'n Go had gone home for the day and would be calling me in the AM and not that day (I had to find things to distract myself while WAITING), but everything else about this company was stellar. Heat'n Go has a solid way of going about things. First, they offered to inspect all neighbouring units, as well as mine, with their dog/human team before and after treatment for the same cost. Then, during inspection, the guy insisted he be able to find bedbugs, their eggs, or feces to say my place was infested even though his dog (sigh), after much seemingly disinterested sniffing and walking about, gave its signal my bed was BB-positive (its signal was sitting and ol' dog Moonshine sat after being repeatedly told and motioned by Rick to go under the planks of my bed). Rick couldn't find anything. No treat for dog. For me, this was the worst possible outcome at the time: Uncertainty and prolongation of crazy time. I told Rick I was going to junk the bed. Cover it in something and junk it. Then, heat treat my place. Or, heat treat my place then junk the bed. He tried talking me off the ledge. Said sure, I could those things, but why? Said to call in two weeks if I found anything or got more bites. He left. I was dejected. The people at work (I wouldn't tell anyone else about my...issue) got their earfuls. All tried in their way to help, but it was me, having a moment of lucidity that lead me to think I didn't have an infestation on my hands. I decided to take a couple of my coworkers' advice: Sleep in the damn thing. I told myself I could call in sick the next day if there were any new bites. Things wouldn't be safe for those around me if I came in, anyway. I did another thorough inspection, carefully washed everything, stuck the homemade BB traps a coworker had given to me on my headboard, and tiredly crawled into bed. I showed up at work the next day. Tired and more dishevelled than usual, but calmer than I'd been in awhile and with no new bites=) It's been more than two weeks now without anything happening and I am grateful to Rick for saving me more hassle and money. Highly recommend. Call him.

They do do the job right. But I must have to say, they are one of the most expensive on the market…read more I mean if you have wildlife issue and you call them up, I can guarantee that they will get the work done. Also note that their guarantee is also the shortest compared to its competitor. We had a squirrel issue many years ago. We hired AAA Wildlife. They got rid of the issue but 2 years later, the squirrels came back. Unfortunately the guarantee is over. Their website says a longer date but the materials are only one year. So 2 years later, we had the squirrels issue again, they came and they said materials are only one year. The materials all came from AAA Wildlife. At the end of the day, we got their competitor to come in and it was way cheaper and their competitor was offering 5 years guarantee on materials and pest free.

When we discovered squirrels living in our attic, we didn't know what to do. A quick search and we…read morerealized there may be babies up there and a bigger problem. Reading through reviews we came across AAA Wildlife Control. Their website promised a 10 year guarantee of their services and we liked how they would handle the squirrels in a humane way with the one-way door. It was within a day that we could already tell the squirrels were gone and it's been a few weeks and we have heard nothing since. The service was quick, painless on our part, maybe pricey but we feel good about making sure the animals were treated well without separating the mom from her young. All around would recommend and hopefully with the deodorizing we don't have another need to call anytime soon!