We love our new fire pit. Perfect for our outdoor space. Only had it a few days but we are sure this is the feature we needed. Jason Worked with me thru the process to make sure we had the product we wanted and that it would fit our needs!
Good quality, looks great, very responsive to questions. Jason also worked with plumber as well after we picked to up to make sure it was set up
Thanks! read more
I got the Backpacker fire pit earlier this year. It's small enough to take camping (maybe one foot wide) and puts out decent heat. No more buying a lot of firewood or trying to start a campfire with soggy logs. I love this thing!
By the way, I saw the 1-star review posted awhile back. Sorry they had a bad experience. My experience was top-notch, but I'm pretty sure they are under different management now.
Cheers,
Carrie read more
Pitiful customer service. We ordered a beautiful outdoor fire set. When it was delivered, it didn't work as it was built with the wrong parts. When our architect called, Fire on Demand refused to come correct it, saying that we had been given such a great price that we had to fix it ourselves. A 5k product that wouldn't work was delivered, it became our problem. read more
Took over a week just to get an estimate for a simple railing which should have been a red flag. Upon delivery, the dimensions were not correct and I was told it was "my problem". Apparently they are busy enough at the moment to put customer service aside but this won't last. read more