If you are considering spending thousands of dollars with this company - please take the time to read this review.
PLEASE DO NOT spend your money with this company. If this review helps one person choose a better company, then it has done its job. Also, please take note that any good reviews this company has, are over 2 years old (I did not realize that at first). We chose Breath Pure to do our mold remediation and reconstruction. We had D'Andre quote us traditional remediation (pulling up our floors and cleaning the existing subfloor) as well as pulling up our flooring, old subfloor, and replacing the subfloor. D'Andre was very responsive and helpful at first, and we ultimately went with the subfloor replacement option. We signed the contracts, paid 50% up front and got scheduled (quoted 7-10 days). That is where our good experience ended.
- Our start date got pushed out the night before by one day - not a huge deal as we could still be back in our house by thanksgiving but still a waste of a day in Airbnb fees.
- The next day, Tuesday, the "crew"... 1 guy... had a flat tire and did not show up until noon and still only worked until 5pm. Now we are 1 1/2 days behind.... IT GETS MUCH WORSE
- We have cameras on our house and could see as the two people who were now working on our house were taking 3.5-hour lunch breaks, showing up very late, or just sitting in the van for an hour. D'Andre was unresponsive until I asked for someone above him to speak to about my concerns. He assured me they would work over the weekend and that we would be ready for post clearance testing by Monday. No one showed up at all over the weekend, and D'Andre did not respond when I let him know this. Monday, D'andre said to move post testing to Tuesday as they would be ready by then, and one guy showed up at 9:30am, loaded up equipment, and left.
- I called the corporate phone number and Mike McDowell took over. This is now two days before thanksgiving, and we have no hope of being back in our house by the holiday. By the time the new actual crew was ready for post testing, which I had to keep rescheduling with the mold consultant, it was Thursday 12/2. They left visible mold growth on a bathroom wall from behind a baseboard. Our mold protocol stated if there was mold behind baseboards to cut two feet up the sheetrock. Breath Pure did not come back until Monday 12/6 at night to remove sheetrock. They also wanted to charge us an additional $1100 and would not do more work until we approved because sheet rock removal was not in our quote.
- We finally got full clearance on Friday 12/10 and they were going to start the new subfloor the next day. They were having an electrician install it that does framing on the side to be cheap. They were also going to use 1/2 inch osb roof sheeting to be cheap, even though our contract stated subfloor which would indicate tongue and groove sheeting. They also were not going to be using subfloor adhesive, only nails. My husband let them know it needed to be done right and approved an additional cost AGAIN.
- No work was done on Saturday, no one showed up on Sunday, and still, no one on Monday 12/13. We have tried to contact Mike McDowell and the corporate number multiple times, and no one returns our calls / texts. We paid 50% up front on the subfloor reconstruction and the company has done no work on it and is now unresponsive.
- We have paid an additional 6k in VRBO / Airbnb due to this company's delays and had to move 6 times with our 7-year-old daughter. (Availability of Airbnb / vrbo is hard to come by over the holidays).
- This company has now pretty much stolen our money and not done the work, ruined our thanksgiving holiday (spent in a hotel because we were told right up until two days before that the house would be done by D'Andre), and now we are coming up on Christmas.
- I would like a response from this company or our 50% deposit on the subfloor reconstruction refunded. read more