I want to leave a huge thank you for Alex (Alejandro) from Brea Towing Service. My tire completely blew out and AAA had me waiting for hours with no clear ETA. Out of nowhere, Alex pulled up like an angel out of the sky. He calmly explained that his company also services AAA and suggested I call to see if the request could be transferred. He didn't rush off--he stayed, offered me water, and made sure I was okay. Sure enough, he was able to take over the call, hook up my car, and safely drop it off at a nearby tire shop. Professional, kind, patient, and genuinely helpful. Alex turned a stressful situation into a smooth one. Thank you, brother--you're the real deal. read more

Brea Towing - Tow and car - Towing Near Me - Brea, California

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If you're looking for assistance with a Lexus Hybrid jump-start, I highly recommend asking for Miguel. His technical expertise is exceptional, and he is one of the very few professionals I truly trust with our NX 350h (hybrid). I believe Miguel's level of knowledge should be the gold standard for all AAA and Lexus Roadside Assistance partners. Thank you, Miguel, for your outstanding professionalism and kindness! You saved our day! read more

Got help for towing my father's Tesla to other store. The dispatcher and tow truck driver are very friendly and patient. Also price is very good. Highly recommended to use this company's service! read more

Unfortunately AAA sent me to these individuals to "help" me. Call for service started around 3pm. By 8pm Jose and his attitude were barely getting to me. Plenty of excuses for why they're late, no accountability. Everyone at this company from the dispatchers to the drivers absolute piss poor service. Sucks AAA uses these people would be happy to hear they're out of business read more

So as we all know, breaking down is no fun. Left on the side of the road with your family is downright miserable and an anxiety trigger. And that's exactly what happened tonight. I reached out to AAA and they initially set me up with Fullerton tow and they told me it would be 44 minutes before they could get there. That didn't seem to be an unreasonable amount of time however two hours later I was still stranded and no communication. I reached back out to AAA and they said that they'd reach out to them and I should expect a phone call very soon letting me know what their ETA was. However, another hour and a half later, I was in the exact same boat no communication and still stranded. At this point, we decided to get an Uber and go home so that my wife could tuck the kids into bed and get them ready for school tomorrow. I hopped in our other car and drove back to our broke down truck again calling AAA to help with the situation. Now let me be clear, AAA. I never have any problems with their customer. Service is wonderful. They communicate well and I generally have a positive experience when dealing with them. However, tonight was not the case, but it wasn't necessarily their fault. It was the subcontractor Fullerton tow. Anyways, at this point, my truck had cooled down and I decided to drive it one more exit so I could put some coolant in it and see if that could solve the problem. It did not. In fact, it got hot very quickly once again and I pulled over and parked it immediately. I reached out to AAA a third time and this time they sent brea towing service. Needless to say, I was frustrated and exhausted from this whole ordeal. A gentleman by the name of James showed up. He was sympathetic to the situation and didn't waste any time hooking up the truck and starting his journey to my house. Once he arrived at my house, he dropped the truck with no problems. He was again very kind and really took a bad situation and left me with a good feeling at the end of all of it. Brea towing service should be proud to have an employee like James. With all that being said, I guess what I really wanted to say was if you need a tow give Bri a towing service a opportunity they might surprise you. read more

I had the best AAA service call in 44 years from Jose Arellano of Brea Towing Service. He arrived 10-15 min after my call for a dead battery. He cleaned the terminals to get an accurate test and showed me it was only at 22%, so recommended replacement. No surprise since the battery was 7-1/2 years old. That's really good for a AAA battery, so I decided to get another. At $224 including labor, it's more expensive than an auto parts store, but very convenient. Jose was very efficient, really knew how to use his iPhone app, jump starter, and battery tester. He explained the entire process as he was working, and since we're both car guys, we talked cars and he's very knowledgable. After removing the old battery, he cleaned the bracket, tray, and surrounding area - most importantly, he did a very thorough job of cleaning the cable terminals. Then he installed the new battery, sprayed CRC battery protector on the battery and cable terminals, and took away the old battery core. I highly recommend Jose Arellano and Brea Towing Service if you need battery service. read more

Beware of this place. . Needed a car battery replaced last week for my wife's car. Called AAA and Brea Towing came out and replaced battery for 199$ (before tax). Today, my car battery died (great timing right ?!) and AAA sent out these guys again. They replaced my battery and it cost 199$ (before tax) and the technician says oh there's a 50 dollar labor fee for install. Me being unaware a fast one was being pulled on me and in a jam I said ok. So, Brea towing charged me a bogus 50 dollar "labor fee" for the EXACT SAME service my wife got a week prior. I called several times to complain and speak with a "manager" but never received a call back. This place is in my experience untrustworthy and I wouldn't let them handle any of my automotive needs in the future . Be warned ! read more

I wanted to give a BIG shout out to Brea's Towing Svc, I was at an event over at Cal State Fullerton yesterday, when I began to have car issues, I called AAA, they dispatched Brea's Towing Service and they sent over Barring, the tow truck driver, the guy was EXCELLENT, very professional, yet laid back, he did an outstanding job, and I wanted to give him thumbs up for a GREAT JOB, and to let you know you have a VALUABLE EMPLOYEE on your hands!! read more

My car's starter is acting up, and I needed tow service from my home. Lawrence from Brea Towing came to the rescue! He was super patient and knowledgeable. He was even training someone and gave them great instructions. When he arrived, he tried to call me for ten minutes; however, because our street's cell reception is terrible (ATT) I did not get his calls. The AAA app said he'd be here in five minutes, so I went outside and he was driving up the street. He saw me and turned around, came back, and still had a friendly attitude. read more

Brea Towing - Towing - Towing Near Me - Brea, California

I called my AAA membership to have a tow truck picked up my vehicle. The wait time was an hour and a half and was supposed to be here at 1:17. After being 30 minutes late I contacted the tow truck company to find out the status. Only need to be berated and talk down to as he told me I couldn't get my way and I had to wait another hour to two hours for them to pick me up And then begin to tell me how bad the economy was and that's why it is what it is and then canceled my appointment. These towing companies have become ridiculous and there is no such thing as follow through or customer service. The owner's attitude is horrible. I've worked in the automotive industry for almost 25 years and I've never dealt with somebody so rude. I will be sure to let everyone that I encounter know about Brea Towing read more

Jude was amazing I locked my keys in the car they quoted 40 minutes on the AAA app but he was there within 15 and I was gone in 60 seconds he had my keys in my hand and I was out very good recommended them read more

I called AAA and they came out and the guy tells me he can't change my tire because it's not flat with a nail in it. This guy didn't want to work and get his hands dirty. This company is a disgrace to AAA and to the industry. You would think brea has good quality workmanship I guess not read more

I am writing this review to express my deep disappointment with the service my elderly mother received from one of your drivers during a recent towing service. I called Brea Towing from 80 miles away to assist my mother, whose truck had broken down, expecting professional and compassionate service. Unfortunately, the driver who arrived was extremely unkind and rude, telling my mother she was "wasting his time." This behavior is completely unacceptable, especially toward an elderly person in need of assistance. It has now been four days since we called to speak with a manager regarding this incident, and we have yet to receive a response. If I had known that my mother would be treated this way, I would have chosen a different company. I am extremely disappointed in both the driver's behavior and the lack of communication from your management team. I hope this issue will be addressed promptly and professionally. I look forward to hearing from you as soon as possible. The picture is the license plate of the driver read more

Brea Towing - License plate of driver - Towing Near Me - Brea, California

Worst towing service you can ever choose Luis villegas was the worst and rude wanted to charge me money when I already pay for triple aaa and yes I did have miles.. again , never again !!!!!!' read more

Crazy expensive - $165 to tow my car 0.2 miles! Made me committed to sign up for AAA. read more

Worst service ever. Brea Towing had been used in the past to pick-up and tow from a home driveway. Now this particular driver is refusing. AAA uses Brea Towing and should cancel the contract. read more

Brea Towing - Name of driver who refused to tow the vehicle. - Towing Near Me - Brea, California

Herbert from Brea towing arrived quickly and was very fast and efficient. Thank you for the great service!

Miguel, I really caught a break when you came to my rescue. Can't believe my Lexus 2024NX350h AWD battery died in Home Depot Brea parking lot. You called immediately to let me know your distance. You kept in touch and were concerned for my welfare. The trip to Longo Lexus went quickly as you were a good conversationalist. Thank you! Thank you! Thank you! On a scale of 1 to 10 you are a 20!!!! read more

I am suspicious of the 4.5 stars associated with Brea towing. I am 100% convinced it is a fraudulent figure. These mare the worse thing that could happen to c read more

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Attention Google Review is 3.1. Not an accurate ETA. 30 min became 2 hours, called at 12:00 pm and tow arrived at 2:00 pm and I'm at Tamarack ave walking distance from this yard Seems like they took the tow instead of telling AAA the extended ETA because they didn't want to loose the tow. I was told 12:40 and showed up at 2:00. I have always given Brea Tow 5 stars but this was the worst service they provided to me. Horrible Dispatcher !!!! Never called to tell me what was going on, when I called I was to call back in 20 min if not there, I called back 25 min and still waiting. Should have been given an IN N OUT Card for waiting so long as everyones time is important. Talked to Nancy on the phone who was nice and treated me professionally as she had to keep asking dispatch what's going on Horrible communication from Brea Tow. Mario showed up at 2:00 pm and was also nice, clean and treated me respectfully and professionally as all Brea drivers have in the past They said my tow would not be charged to AAA but I think they could have done more especially communicating to me. Seems like they want every single tow and don't want to tell AAA about the extended ETA and just want the money from the tow but will not call you and let you possibly get another TOW. I would appreciate more respect from the dispatcher in providing a correct ETA or taking a moment to call your customer. 1 Star because the tow Truck was operable when it arrived 2 hours after my call. read more

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Poor customer service. My fiancé had a nail on his right front tire. Tow came out and said he would not change tire because it was not flat. I have Triple A and they said he was to change it to prevent a blow out. We reported this company to Triple A unfortunately it seems that this is the only company Triple A uses for my area therefore Triple A was not able to get another company out. So my fiancé had to drive his truck early morning to LA to get it fixed. Thumps down on towing company and disappointed with Triple A! read more

This place has poor customer service when you ask to speak to a manager they hang up on you Forth attempt haven't heard nothing back over damage this towing service is not responsible at whatsoever AAA you should cancel contract with them this is going to my insurance claim. read more

Brea Towing - Now I can't put my bottom lip back up before I wrap it not from the pool my front end is not aligned anymore with my headlights - Towing Near Me - Brea, California

Had a dead battery. Within 30 minutes of me calling, the gentleman came and fixed it. Awesome stuff.

We recently had our car stolen and totaled, front passenger side wheel was completely gone and had to be towed. We used our AAA membership for the first tow with a different tow company and we had no problem. This past Saturday we scheduled our second tow with AAA and we had Hinh from Brea Tow come. He was very rude, asking why we didn't have our car towed from the tow yard to the junk yard and told us AAA is refusing the tow because the tire is missing. I told him that AAA had our car towed before with no problem and there had been no change with the condition of the car. He went on some speech of something about a mother teaching a child how to eat, made no sense lol. I asked him, well then what are we supposed to do? He told me that I need to go to the junk yard, get a tire, put the tire on and he'll come back and tow the car. I didn't have a good feeling, so after he left us, I called AAA back. They said they had it in the notes that the tire was missing and there shouldn't be a problem. She called a different tow company in the same area, KO Towing & Recovery, the tow driver was extremely nice & professional and got the car on the tow bed within 15 mins. It was a little more work since the tire was missing, so I'm assuming that's why Brea Towing's driver refused to tow our car. If I could leave 0 stars I would. read more

Was a great experience and came on a very timely manner great driver knows what hes doing highly recommended.

Brea Towing saved the day, and helped my son with the delivery of his completed eagle project - a MASSIVE console on wheels for the BOHS Swim Team. Thank you Brea Towing!!! Your willingness to serve the community is appreciated!!!!! read more

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I had a battery service this morning with Alireza. He was very courteous and kind. He checked my battery and showed me that it needed replacing. Did the battery replacement fast and with a smile on his face. He made what started off as a bad day into a good one. Thank you Alireza!!! read more

Luis and Jose provided an excellent service for me this afternoon. They arrived as scheduled and helped me open my Tesla's hood when the car's 12v battery was not functional. Because my service was so simple, they called into the office and got approval to waive the fee. You made my day! read more

I don't have a memory of a worst customer service experience. Almost felt like I was being pranked, that's how surreal it was. Driver called me with incredibly bad attitude right off the bat. When I asked him i wanted to speak to a supervisor he said he was it. I asked him who was above him and he said "God" the gentleman called from +1 (818) 751-3754. Called the office, better experience but the dispatcher said he was sending the same driver as if I had not made myself clear that I could not recall a more almost comically interaction with a company we have used for probably a decade. I honestly hope that the guy is ok, he must be going through some very difficult things in his life. I hope the company takes the time to find him the support he needs. read more

Totally great service. Nice representative Jose is awesome and thoughtful. He assisted me when I really needed it. The value was well worth it. You will pay anything for the right customer service read more

Had a flat tire and they first gave me an estimated time of 40 minutes. When I called the second time they added another 30 minutes. When I called for the 3rd time they added another 30 minutes. I had to wait almost 2 hrs and 20 minutes for someone. I could have just called someone else. Horrible service read more

Called through AAA, when our tow truck driver Saied pulled up immediately employee's at tow yard stated Saied will make up every excuse to not tow my car so he can leave, as they have seen him do this time and time again. This is exactly what he did. Then tried to charge me an extra $200 under the table to move the car and threatened to leave if I did not do so. After calling dispatch I was placed on hold for 10 minutes. I hung up and called back after Saied pulled away without any information as to what the solution would be. Was transferred to exact same dispatcher who then pretended to not know who I was and transfer me 2x to a department that never answered the phone. Truly unbelievable how business like this can survive and have high ratings on yelp. I highly suggest requesting anyone but Saied when calling this tow company and they should be a last resort in general. read more

2nd time... called AAA. The guy didn't wanna tow my truck. "It weighs too much". It's a Ford F350. Had to call AAA again and have them tell the driver he had to tow it. It's hit or miss with these guys.. If u get a Gen Z driver, we'll good luck with that! read more

My Dad and I had a flat tire after we ate some Korean food in Fullerton at the Fullerton Plaza and we called Triple A to have them service our flat tire. This gentleman from Brea Towing came and found us and was very friendly, he looked at our tire and tired to fill it up with air but it didn't work, and told us there was a nail in our tire. so he installed a spare tire that we had and was a expert on doing it. Highly recommend the gentlemen at Brea Towing who was willing to come and help us out in the rain. read more

Amazing, fast and friendly service! I was totally stranded after my car started hiccupping and had to pull over in a nearby neighborhood to get towed home. It wasn't really my night. However, Francisco Javier from Brea Towing was on the rescue and got to me in a very timely manner, was very professional and courteous and kind! We made chit chat on the way back home and he perfectly aligned my broken down car next to the sidewalk! THANK YOU SO MUCH AGAIN TO FRANCISCO JAVIER!!! read more

Brea Towing - Amazing, fast and friendly service! - Towing Near Me - Brea, California

I called AAA to schedule a pick up between 11 and 12pm since the shop it was headed to closes at 1pm. I did not receive a call from the towing service company confirming anythin, I decided to call and when I check with the dispatch from this contracted company, the gentleman informed me that the schedule was between 12 and 1pm, but I specifically told AAA services that my car needs to be no later than 1pm in Anaheim and when I question who sent the time of pick up, he (Brea Towing) replied "AAA office did". I contacted AAA office immediately and they told me that the service was scheduled on the screen between 11-12pm, which means dispatch straight out lied, and of course, I won't be able to take my car because it will be late thanks to Brea towing's incompetence. If you have any type of schedule- DO NOT USE THIS COMPANY. They DONT care about customer service. read more

I placed a call to request a lockout. The driver came out he did his best but couldn't get into the car. He offered to send out another driver as it was almost 11pm & I get up @ 5 am - I asked if we could reschedule for 9 am. He stated not a problem. He even called and spoke to his dispatcher right in front of me. This morning I was informed by AAA @ 5:25 am that they put down that they were successful on getting into the car, which is not true at all. Agent basically saying I am lied which is so far from the truth. The driver that came out was extremely nice and did his very best but it was a car he couldn't open. The follow through process from dispatch to AAA needs improvement. read more

I was waiting for 15 minutes ringing the thing guy came out yelling at me being rude I felt unsafe and took a really long time this is unacceptable business read more

2014 bmw s1krr that was dropped 2 years ago and they never reached out to get it fixed right away. Only took them about 1 year and 4 months to fix, and that's only because I kept calling and never gave up! Unacceptable don't recommend doing business with them they didn't even cover half the damages after having me wait for such along time. Pathetic and unprofessional! Will never do business with brea towing and I'll make sure none of my friend and family members do as well. read more

Brea Towing - 2014 bmw s1krr dropped by brea towing! - Towing Near Me - Brea, California

Just wanted to give a shout to Kenneth, who came and opened up my car after I locked the door, He was so kind, and loved his attention to customer service. Thank you for friendly smile and helpfulness YOU ROCK YOUNG MAN!!!! read more