Brave Star Selvage has been consistently fast and reliable with processing and shipping. This is the third item I've ordered, and just like the previous orders, I placed it yesterday and already got a delivery notification for Wednesday--less than a week turnaround. Really appreciate that level of consistency. read more

Only buy here if you don't care about customer service and expect B stock quality at A stock pricing. Customer service is very arrogant. I'll gladly spend an extra $100 on a pair of pants than ever buy again from here. read more

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I paid to have two pairs of jeans hemmed. Both from Bravestar. Paid the cost an additional $21 in shipping. I get an email from them that they wont hem my pants because they are dirty....I saw this rule when I bought the hemming service. I get it...they dont want nasty unwashed Selvage sent in. Totally get it My jeans were black and unworn. I tried them on and put them in my closet because they were too long. Moved them to my garage to ship where they sat for 2 days maybe. They send me a pic of the back pockets and white debris. Barely anything. The sheen on new selvage catches everything and they should know that. They are obviously unworn...not hard to see in selvage 5 emails back and forth and they just sent them back to me. Im supposed to wash them and pay for shipping again. Would not listen to reason. Would not budge What a fucking joke. They said their workers get sick often from dirty jeans . What a terrible company. They obviously forgot that their clients pay their bills and cater to their whiny workers. Cant imagine how often they do this every day Never ever buying from them again read more

Sad, they used to be great quality for the price. Now they have changed to cheap seams on the inner leg. I would send them back, but I need a new pair now. Will not waste money with them again. The belt also felt cheap. All branding and no substance. Like so many before them. Bought them 10 or 15 years ago, great then, still have those. Details mattered then. Not now. Do not waste your money. read more

Great product for the price . Only downside no refunds only credits and exchanges . Of course if you decide to use the hemming service the pants are not returnable . Website should have a picture of the proper way a denim jacket should fit . Please note a denim jacket should have enough room for a light sweater not a sweatshirt. read more

I was a long time customer I'd spend a couple thousand a year with them. I email customer service about a custom belt. When it was clear the rep didn't even think about my request he rejected me outright. When I asked if he had run this by Mik, the owner, I was mocked by them. I then posted on their IG the poor customer service experience I was called a troll and infantile. This company just doesn't care about loyal customers. read more

This is a botique denim store meaning you need to show up to properly fitted for your jeans . Heavy denim is there specialty , you can get your pants professionally hemmed . The prices are great for custom jeans, I bought my 21.5 oz jeans feels like I'm wearing armor read more

Just read the previous reviews, this place is a SCAM and a ripoff. I received a pair of jeans from them as a gift, which I know weren't cheap... and they don't fit. Their jeans run VERY small in the waist sizes, I wear the same exact size in every other pair of jeans, but these are so small I cannot even button them. I attempted an exchange to get a larger size, but these clowns in "customer service" at this place said since it was "hemmed" (apparently a customization) they cannot be returned. What a joke, this place rips people off and blatantly refuses to work with customers. read more

Ordered a pair based on the website's sizing chart. Because it was all detailed so well on the site I expected I could trust the measurements and went ahead and had the pair hemmed. $164 total. As far as I can tell, the quality seems good but unfortunately the sizing was extremely small. Maybe the +or- 1/2 inch tolerance is a bit too much of a margin. I went up in size compared to my other jeans based on other reviews that they run small and they still are too small. Now I can't exchange or return them and they're useless to me. I'm a thin guy with very little thighs and butt and I can barely get the legs over my thighs. The front fits more like women's jeans with zero room inside and the back doesn't cover over my butt. Can't even get close to buttoning them despite going up a size based on their waist size chart. I can't entirely blame the company as I should have had the good sense not to order jeans like these online. Unless you can go in person, assume the sizes aren't accurate and don't get them hemmed by Brave Star. Find a local tailor after ensuring that they fit. read more

This company has been absolutely terrible to work with. I pre-ordered a pair at the end of November, and on the site it stated 1-1.5 month wait. great. I ended up receiving them 3.5 months later, during this time their customer service team was less than reassuring. When I received the product, 2 months late, the seams were ripped. Absolutely upset, I reached out to customer service and again they were underwhelming. I have since set them back and got them repaired, but I'm probably going to donate them to charity though I do feel bad donating an inferior product to charity. Avoid this company! read more

Brave Star Selvage - The jeans were damaged when I received them. - Men's Clothing Near Me - El Segundo, California

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Purchased a pair of jeans from online store. Horrible customer service. The price seemed reasonable until I had to send them back due to the bad hemming. I will not buy again. read more

Great in-store experience back around May 2020. There was only one guy (forget his name) there working when I went in. He was cool cat as I recall. He managed to service me and two other people who came was I was there. At no point did I feel slighted. The gent explained the different styles and gave me some recommendations. I was able to try on a few pairs to see what I liked. I opted for the custom hem, so I made a return trip for pick-up. Even grabbed a jacket that was on sale my second go round. I've worn both the jeans and jacket multiple times and both are still holding-up. Note: I haven't washed either because I prefer the look. read more

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After doing a ton of research, and reading everything on Brave Star's site, I decided to commit to a pair of 21.5oz jeans in a slim straight. I based my size and fit on the measurements as the site instructed. I considered the negative reviews, and if they weren't on point with their measurements I'd planned on reselling them as opposed to dealing with customer service (as bad as many people say it is). To test that, before ordering, I reached out to customer service to get a read on them: they responded within 24 hours and were super helpful with confirming my fit - I was pleasantly surprised. The order arrived in a reasonable amount of time and after a thorough inspection, I was extremely satisfied with the product. Fit and materials were awesome. I was so impressed I went back and bought a jacket, which I'm equally pleased with. Many other reviewers complain about issues that are clearly buyer's remorse, as many of their issues are covered clearly on the website. It's a shame that a satisfied customer is often far less likely to review than one who wants to complain. Stay positive. read more

Came in on a Monday and was greeted by Spencer. This place is truly Americana at its best. The machinery used takes you back to a time where people took pride in their craft. Spencer was quite informative about the types of denim used. I purchased a pair of their true straight 16.5 "Uppercut" jeans and was properly fitted to a T. Can't say enough of this place, keep up the good work guys! And God Bless. read more

Brave Star really needs to improve their quality control and customer service. The pants I received were 1.5-2 sizes smaller than the size chart in the waist and rise and completely unwearable. Because I paid to have the pants hemmed (based on their own size chart) they refused the return. Maybe I shouldn't say refused, they just didn't respond to my emails or phone calls at all. Don't trust the size charts, do not get anything hemmed without trying it on first, and do not expect any customer service or communication about your order. If you receive a defective product, reach out to your credit card company for help. read more

Decent, even good jeans, but terrible customer experience. ordered a pair a jeans they sent the wrong wrong size. I bought a jacket the buttons holes didn't line up to the buttons so it bunched up. Their general fit and finish is not great. only buy something if you 100% confident... dealing with customer service dont even waist your time. read more

Good luck dealing with this company. Returns are nightmare, sizing is a nightmare. Getting in touch with someone is a nightmare. Getting into the store to try something on is a NIGHTMARE! Total joke read more

These jeans cannot possibly fit a normally shaped human being. Pant way too long, unless you roll the jeans at least 3 times over (even still, they are long). The rear of the jean is so tight it feels like there is a second belt on me 5 inches lower. Their sizing chart is intentionally confusing, and I've now had 2 pairs of jeans arrive in the wrong size. They don't allow for ANY refunds whatsoever, won't cover shipping costs for size returns, and customer service was extremely unhelpful in working through my size issue. All in all, I'm left with a pair of jeans that doesn't fit and they ended up with $100 of my money. read more

Traaaash, customer service is horrible as well, they sell worn , returned and stained items and accuse you washing it , store experience is usually ok if any one is there , but I would avoid ordering online from these crooks. read more

Awesome company!!!! Love their products and Mic is FANTASTIC! His customer service skills are on POINT! I have 6 pairs of their pants and the quality speaks for itself. Look forward to adding many more to my collection over the coming years. read more

How about ZERO Stars. Sizing is WAY OFF. thigh measure was 3/4" too small, and they will not stand by their manufacturing mistake. "no refunds". I sent pics and they said it was within their tolerances...it is documented as 1/2" tolerance. My guess it they can't do math. read more

I was a huge fan and loyal customer of this company until now. I recently pre-ordered a 21.5 oz "heavy weight" jacket one size UP for layering purposes. I received a jacket in the size ordered that I cannot even button over a tee shirt because it is so small. I am still arguing with them (Greg) that it is completely wrong sized. I'm told that due to the heavy weight of the denim it will be tighter, (their website is silent on this assertion), and if I want to exchange it or receive a refund I have to pay shipping back to them. So much for customer service. read more

Brave Star gets 1 star Their jeans get 2 stars First I'll talk about the jeans. These jeans are unwearable for me. They are so tight across the thighs and the crotch is so tightly stitched that no movement is possible. If I stretch it, my legs can just barely form a 90° angle side to side or front to back with one another. These were not made to move in. The pair I got is also way too small. I very carefully measured everything, including these jeans. They may technically be the right measurements, but again, I think the stitching and poor cut make them awkwardly tight. They do not fit like Levi's, as their website compares them to. And a note on the legs. They only come in 36 inch inseam, which is fine, but the way they taper is as if a person actually has a 36 inch inseam. The expectation is that they will be rolled up or hemmed later--for a human being to wear. But the legs are cut so that the shape and taper assumes you have 36 inch legs and will be wearing them as is. They're nothing spectacular. These are just Wranglers or any other pair of dad jeans. They're stiff, thick, not especially stylish. I bought them for how they would break in so I'll see how they do over time, if I can endure wearing them. now let me explain why I won't be returning or exchanging them. Brave Star's customer is always wrong. I bought this pair of jeans as a Black Friday deal, on November 20th, 2021. They arrived on January 28th, 2022. Their website, and order confirmation email, said they would arrive within 5-10 days. When I emailed customer service I didn't get a response for a whole week. Then, I was told I contacted the wrong department, I was wrong, I should have seen the disclaimer, I should have seen the disclaimer, I should have seen the disclaimer. They did nothing but argue with me for two months. They have no value for me as a customer, they made no effort to make it right, they told me I should have understood their contradictory information correctly, and now to make a return I have to pay shipping and only get my purchase price back? To exchange these jeans that don't fit I would end up having to pay shipping three times. It's not even worth the money or to have to deal with these people again. read more

It seemed like this company was David vs. Goliath so I really wanted to give them the business. I received a couple of items from these folks and from what I can tell the quality is worth the $. However, like others have said, the customer service is severely lacking. How is it that a company can't execute a simple exchange of 1 for 1 items? I needed one size up on the exact same jacket and these guys would not work with me on this. Apparently the exchange policy doesn't apply to "sale items" (btw the return policy doesn't allow for anything but store credit). I could understand if it was a "final sale" but it wasn't. The item appears to be commonly stocked and popular. So I'm being penalized because I bought the item current the sale period? Seems unfair. Beyond this, you could tell that customer satisfaction is really not that important. You can only communicate via email and they didn't return my phone calls. So in the end, I have store credit for an item - just waiting for it to go on sale so I can recoup my $ (not including about $30 in extra shipping costs). Since it was a black friday deal, I might be waiting a year. read more

My "Old Glories" came in. Fit is expected but I plan on heading in to be hemmed. Love the look so far!

DO NOT ORDER JEANS FROM THIS COMPANY. THEY WILL SCAM YOU AND TAKE YOUR MONEY. My friend recommended this company so my wife ordered me a pair for Christmas. The website is confusing and prompts you to select an inseam length. When my wife chose wrong the company would not exchange them for a size that fit and kept my $150. I will never recommend this company to anyone and told my friend about this horrible experience. They have a lot of nerve putting brave in the title, more like cowards. read more

Brave Star Selvage - DO NOT ORDER JEANS FROM THIS COMPANY, YOU WILL REGRET IT! - Men's Clothing Near Me - El Segundo, California

I purchased a pair of jeans from them and my order was lost. They informed me that my order would be replaced. They broke their word. We communicated via email, so they can't accuse me of misunderstanding. In addition, the response time is lengthy, taking two weeks. If a company can't keep its word, it shouldn't be in business. read more

this is my second pair of selvedge denim jeans that I had purchased. First pair was 14.5 ounce cone mill that have broken wonderfully. The second pair is 21.5 ounce gauntlet indigo, Japanese salvaged denim. They are simply amazing and American made. read more

I can't get my refund back. It has been weeks and now they say they will only refund a store credit. I'm afraid to order anything else there. They also made me pay shipping on a belt that was sent the wrong size. NOT my fault! Is this company going bankrupt? Can't even afford $80.00 read more

I'm so disappointed with my entire experience. First, they sold me a pair of jeans they didn't have. Then they wouldn't refund my money, they only offer store credit. Then I agreed to another pair of jeans that they hemmed for me. The jeans seem defective as they don't fit my tiny girlfriend. They refuse to accept returner exchange on the second pair. They seriously have the worst customer service I've ever dealt with. They really have no desire to help rectify the situation. This saddens me that an American company would treat customers like this. I really recommend staying away from this company/brand. read more

My hubby is a denim fanatic and found Brave Star online. We got an appointment and it was a great experience! The gentleman we worked with was friendly and explained all the different styles, explained the provenance of various denim, and the details about each pair of interest. Very high quality, well constructed, great fits and fantastic price points! Located in a sleepy, historic neighborhood of El Segundo, this place is a must visit if you are into denim! read more

Quality Service Quality Products. I made a trip down to El Segundo to check out Brave Star. I was unaware though that they usually run appointment based at their brick and mortar, however Spencer there was super accommodating. He helped me out, let me try on what I was looking for, and I walked out with a kicka** Demin Sherpa jacket. Definitely recommend them and supporting small businesses makes it even better! read more

First class all American bad ass products and staff. I can't speak highly enough about my experience. They are true to selvedge denim, true to American craftsmanship, and true to Los Angeles. Buy local! Brave Star is the shit! And if you have the pleasure of stopping through the el segundo spot, you will feel like one of the home boys. read more

This company is the worst ever i ordered jeans and had to wait over a month and they never came and showed delivered and when i called them they wouldn't do anything for me they said take it up with the post office and the post office said they would refund $50 to brave star not to me i paid over $120 and i have a pre-order in and tried to cancel it two days after i ordered then when they wouldn't credit me for the pair that never arrived they said i cannot cancel the pre-order yet the delivery date on those isn't till end of July and this was in MAY!!!! they did say the boss would call me to see what they could do but that call never happened so after several calls back to them with them telling me i would get a call back i've given up and put in a report to the better business bureau! Also i'm disputing these with my bank! And the only reason for the one star is cause no stars isn't available read more

I recently found the coolest pair of jeans that I have ever had (i have had em all btw), and it was by complete accident. Me and my family were going to meet some friends for dinner at a super cool place in El Segundo, The Slice & Pint ( I will have to write a review, best pizza ever!) The pizza joint is on W. Grand Ave and we parked just around the corner on Richmond St. Upon parking the car, I looked over to my right and saw a vintage looking brick building and garage with a big sign that read Brave Star Selvage. Looked interesting so I walked up to check it out. Turns out to be a selvage denim brand and the quality and pricing is unbelievable! The jeans are hand crafted in L.A from Cone Mills from the US and Japan. Super dark indigo & raw denim from light weight to extra heavy. Place is owned by Mik and Maria and you can see the passion they have for denim directly in the quality of the jeans they are putting out. They heavy a really cool backstory and have been in the denim game for a long time. The staff is just as enthused and could not be more helpful. Spencer helped me to get all squared away with jeans, jacket, belts and some misc merch. I just saw an article in Esquire the listed the 16 brands every jeans guy needs to know, all the usual suspects, Rag & Bone, A.P.C. etc, nothing too interesting and the coolest jeans are the ones you wont find on some list. You will not find these jeans anywhere but their small store and online, which helps to keep the price incredibly reasonable. Check em out! read more