I walked in and the girl at the counter (Niaiah or something) barley looked up and didn't greet me. I greeted her instead and asked her how she was and she said "good" and nothing else didn't ask what I wanted or anything . I tried to order and she was immediately confused. She asked me nothing about if I wanted it as a combo or if I wanted it to go which I usually am asked at other places. Because of that, I was confusing her even more by telling her I wanted it to go and I didn't want it as a combo. She had to call her manager over to help her. At this point I was honestly a little embarrassed at my order and no one was making me feel better.... I kept apologizing but no one even looked at me except the employees making the order, who just looked slightly apologetic. Everyone was frowning and the environment was bleak. I don't know if she's new or what but at least have SOME customer service in you if you're going to work front. Food was great! Good job back of house. read more

Cherry pecan ice cream. Get it. You gotta get it when they have it because it's not always available and it is simply amazing. Big chunks of cherries and pecans nestled in the richest hand dipped ice cream ever. It's SO worth the calories, But if you're lucky you can also get it with no sugar added as a pint to take home. The prices are also really, really, reasonable. Like, where else can you get great quality ice cream for these prices? Nowhere. This is a treat that won't break the bank. Braum's makes hand dipped ice cream in Premium, Frozen Yogurt, Light, Fat Free and Low-fat No Sugar Added Frozen Yogurt, French and Sherbet! If you skip the drive-through and go inside you can go up to the counter and also order food such as hamburgers, french fries, and chicken sandwiches. And they also have a small market with fresh pints of ice cream, dairy items eggs, and some snacks. If you can't find the flavor you want in a pint I already packed, if you go to the counter they will do it for you while you wait. I make it a point to visit Braums when I'm in Springfield and you should too! read more

See all

A small slug was in my salad!! I am so grossed out and disgusted. DO NOT EAT HERE! Obviously they don't check their food. My salad was very wet before I noticed this. Words can't express how disgusted I am. Update - A woman named Jennifer reached out to me and offered a free meal. Pretty sad when you find something like this in your meal. Especially when the salad was bad to begin with and it made me sick. I will never eat there again. Please take this as a warning. read more

Braum's - Snail - Ice Cream & Frozen Yogurt Near Me - Springfield, Missouri

See all

it was okay it just took them a while to get our order out to use even though we were the first in line and no one else was there also one of them was touching her nose while makeing the food do not go there I REPEAT DO NOT GO THERE!!! And the food was cold. and the ambiance was not that great. read more

Normally everything is alright, the food and ice cream is good, but today, halfway through my meal, I bit into my burger only to pull out a giant strand of dark hair. After realizing what had happened, I called the Braums and complained, only to have a nonchalant employee "take down my name" and offer another burger if I were to return tonight. No apology included. Unreal. read more

Braum's - Hair in my food, and the chunk of hamburger it was cooked into. - Ice Cream & Frozen Yogurt Near Me - Springfield, Missouri

Foods pretty neat. burger pretty yummy. Chili tastes like chili. Shake machine kinda loud tbh. read more

Yes, it's fast food, I get that. But even fast food joints should have some service standards. Not sure why, but this Braum's location is abysmal. Irregular hours, sloppy orders, shiftless employees, drama queen manager - the works. Headquarters would be wise to pull the plug on this location as the other Springfield locations are pretty decent. read more

Worst experience ever but super tasty ice cream. I got my son a child's chicken tender meal and inside was literally uncooked chicken. The fries were cold too. They offered something called Braum sauce and when I would like some they claimed they were out. read more

Braum's - Raw chicken - Ice Cream & Frozen Yogurt Near Me - Springfield, Missouri

A few months back we complained to the district manager about the unclean kept cooking and ice cream area. It seemed to improve shortly after that. Today we went for some vanilla Ice Cream in a cup and there was green stripes in the vanilla. Again, they do not know how to use clean ice cream scoops. The blame falls squarely on the manager of this location. We will not be returning to the Braum's on West Republic Rd. read more

Super friendly staff. Always smiling and nice. Ice cream and shakes are awesome as always!

Y'all don't even know how much I love Braum's. Dope. As. Hell. Cheeseburgers Ice cream Fries read more

Braum's - Me eating Braum's on jan 31, 2017 - Ice Cream & Frozen Yogurt Near Me - Springfield, Missouri

If you love ice cream and enjoy burgers or chicken sandwiches, this is the place for you! I loved their Cappuccino Chunky Chocolate Ice cream, it has great flavor and amazing texture. I also liked their food, like chicken sandwiches. It was crispy, and juicy, and had great flavor from all the ingredients on the sandwich! Overall, great food! Will eat here again very soon!!! read more

I have to rate this Braum's only one star because of their ignorant practice of letting mask wearing by employees be optional during this pandemic. Show a little kindness and good sense, wearing a mask is not hard, but it can protect customers. read more

This is the second time in a week I have found a bug in my food or my friends food. With COVID going around, I figured my last worries were bugs in my food/drink. read more

Braum's - Bug in ice, I drank the whole drink - Ice Cream & Frozen Yogurt Near Me - Springfield, Missouri

I have gone to this Braums location on multiple occasions and always had good food and great service. That was why it was such a disappointment today to have what had to have been the absolutely worst chicken club sandwich I have ever eaten. I ordered grilled chicken and the chicken was absolutely disgusting. It had a mealy pasty feel and taste to it. It was nothing like fresh chicken. read more

Food quality at Braun's is pretty consistent from Oklahoma to Kansas to Missouri. What gets this particular Braun's 2 stars is how the operation is run. We watched orders go out to the drive through while we patiently waited. Then we watched drive thru customers come I because their orders were wrong which caused even more delays. When our food was ready they hadn't made the shakes. By the time we finally got them we were done eating. Ideal if they weren't in place of the drinks with our food. The manager appears to be struggling with either an unmotivated or simply inexperienced crew. Until they get it together I'd go somewhere else. read more

So good. It doesn't matter if you are getting ice cream or a burger and fries, they get it right. I had a bacon cheese burger with fries and the girls all had ice cream in waffle cones. We were all very happy! I got my bacon fix and they got to satisfy their sweet tooth. The service was great as it usually is with any of their stores. They were very friendly and patient with the girls who took their sweet time deciding what they wanted. The girl behind the ice cream part never broke away from her smiling, while catering to both an indecisive 3 & 4 year. My hat goes off to her! That takes a great employee. The guy who took care of me and the bill was great too. They had to make some fries so it was going to take a little longer than usual. I told him that was fine but he smiled and said, "I would be happy to put some extra bacon on your burger at no charge if you would like, sorry again about the wait". I told him he didn't have to but I wouldn't turn down extra bacon. He earned some respect at that point. The food was great! The place was very clean, including the restrooms. He brought the food to the table instead of just having me wait or come back (they were not very busy). This was a great experience and I can not recommend this store enough! If you work there and are reading this, thank you and Great Job. Be proud and keep up the good work. You All Rock!!! read more

Always good food and friendly service. They have a large selection of ice cream flavors available to take home or to have in one of their made to order treats. Yummy read more

Love their breakfast items and fantastic prices. Best ice with a huge selection of choices. Whether you have kids or just by yourself, you'll always fill your belly without emptying your wallet. read more

Braum's - Sausage cheese egg biscuit - Ice Cream & Frozen Yogurt Near Me - Springfield, Missouri

I used to work at this location and the coworkers were always rude even when I would order they had an attitude especially this certain individual. They always messed up my order where I had to go back and have them fix it but then they got it wrong again so I said something again and once AGAIN they got my order wrong.. I then got frustrated and left it alone and ate my dry cheeseburger. Never again will I eat there... it's definitely the worst braums ive been to.. not to mention the Manager was always giving dirty looks.. so I don't recommend working there nor eating there read more

I went to the Braums on West Republic Road yesterday, they were understaffed but very polite and friendly and got my order out fast, one employee, Edward, made sure I had all my food in under 2 minutes and my shake! Very good customer service, it was very busy and the other customers there seemed very agitated but they handled it like pros! Thank you bruams :) read more

I asked for a 4 piece chicken strip they gave me 3 strips and a nugget.I am very unsatisfied with the work they could at least go threw the 5 minutes of cooking a chicken strip instead of giving a nugget read more

Orders taken quickly. Husband ordered chicken finger meal - but it was served at the counter without the bar-b-que sauce ordered & no fries so it was not a "meal". Staff started discussing new styrofoam cups for shakes & lids to be used. Discussion suggested just throwing the new cups & lids away & pretending they never arrived. Then "Travis" began discussing an employees performance write up in the general dining room. Store was not busy when we arrived at 1:45 pm but if they can't get an order right when they are slow how is it when they are busy. Very likely won't be back. read more

This is my first time here. It will not be the last! I had the jalapeño burger. Minus mayo and Braums sauce. It was delicious. The fries were those crinkle cut things. I'm not a fan of those. My wife had a burger and enjoyed it. She also didn't care for the fries. My son had a chicken tender kids meal he enjoyed. Plus it came with shake! My wife and I could have had shakes too but went with beverages instead. (Update 12 March 2017 prices a little higher on meals. $18 for family of 3) The place has kind of a diner ambiance. I like the feel in the place. It has a little grocery store inside as well. You can buy cartons of their ice cream and pretty much anything else. The prices were good. Slightly above Walmart on most things. WAY cheaper than a gas station. Higher end items and super convenient. Worth keeping in mind if you need some milk or anything. Directly behind Braums is a public park/playground. After lunch we walked back to the park and my photo bomber played on the equipment. Overall this place is great. Be it for a meal or to get the kid an ice cream and take him to the park after. Highly recommended! Eccept the fries lol. read more

See all

We work at the new VA on Republic Road, so after an hour drive, this Braum's is right on our way and I thought a welcome sight. Been here numerous times now, never had decent service. I'm allergic to avacadoes, and will specifically ask for no guacamole, doesn't matter, you get to the office and open a burrito, it's just filled with that nasty stuff. OR if you ask for a chipotle burrito, you'll get a regular one, NO chipotle. I'm done with this place!. That's sad too, because MY DAUGHTER USED TO MANAGE THE ONE IN AURORA. THEY UNDERSTOOD GOOD SERVICE. read more

Can someone tell me why there is a 10 yr old working here? He has no customer service skills and looked scared to talk to adults. Ice cream was just ok. Not a lot of options and the menu isn't very clear about how or what is available. read more

I was taking my grandson to get Braums and as soon as we started talking to the Braums people my grandson realized that he had ice cream at home. So we told the man that we changed our mind. And he said in a rude tone, fine than but we have good food! It was just not good customer service you can be irritated but don't berate the customer. read more

Their food is good but their drive-thru staff is incapable of following simple instructions. When i say i'd like a number 5 with lettuce and tomato, you'd probably ought make sure my number 5 has lettuce and tomatoes. Why bother going somewhere that cannot or will not make my food like i ask them to? Why would i not opt for a hot pocket if i'm not going to get the chance to customize my order? read more