They were doing very good, until today, we went to the drive thru, We ordered a limeade, chocolate shake, and a rocky road ice cream cone, however the order taker took off the rocky road ice cream cone, like when we drove off from the order speaker. Also he didnt ask me what size Limade I wanted and they put large. The person taking drive thru orders, needs to do better, and go back to do training. He was very rude. I love this place, but today the service sucks. read more

No one in line, my daughter and I patiently waited to be waited on, after 5 of being ignored, we walked out. I saw at least 4 employees, one was stocking the market. Unacceptable. read more

This was my first trip to this Braum's and I can say it was a very good first impression. The store was well-lit, well-stocked, and crisp and clean. It was just a quick stop to purchase some Braum's Whipped Cream. What I liked best is I was in and out literally in three minutes. The customer service here was fast, efficient, and friendly! Reviews #2013 read more

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worst food I even had burger wasn't even warm fries were super hot and had no salt they tasted like nothing and milkshake was runny had no strawberry flavor taste like plain milk read more

Not great. Got the Chicken strip dinner for lunch to dine in. Chicken stripe were hard and dry. Seemed like they were a day old. Roll was straight up cold. Staff is very friendly and restaurant was clean. read more

Patient and friendly service and delicious ice cream! Clean and neat with plenty of seating.

Ice cream was delicious!! Service was the best I've had at any fast food place ever. Location is clean. Workers are courteous. They need a raise! read more

I have been going to this Braum's for years and today 9/6/25 was the best service it has ever had. It was so efficient and my ice cream was delicious. I really hope that they keep the good work up. Whatever these kids are getting payed is not enough, they need a raise, they are working so hard and it is paying off. read more

Drew and his staff were extremely friendly and prompt. My grandson loves coming to this Braum's and it's because of the food quality and Drew and staff. Thank you read more

Food and service was great! The place was clean! I eat there at least once a week! The location is close to my house which makes it east to get too! read more

I have gone to Braun's a total of 4 times and every time there is some type of contamination or cross contamination in my ice cream, whether it's a hair or other ice cream flavors (hairs are more common) it has made my experience horrible. you get what you paid for with the 1 dollar something ice cream tho read more

now the cleanest place in wylie to eat! great job jesús. good luck this summer. ps: get the double cb y'all. #onlyintexas

I've been going to Braum's for years. always loved their ice cream. went thru the drive thru got #1s cheese burgers and shakes. they put a bunch of salt in one corner of the hamburger and mixed up the shakes until it was nothing but milk. no sign of any ice cream left. very disappointed. read more

Braum's - a receipt on a tablet - Ice Cream & Frozen Yogurt Near Me - Murphy, Texas

The food is delicious and my ice cream is always so amazing to eat the service is good and I love the tuxedo Sunday

I found a bug in my limeade and the cashier took 30 minutes to give us our food. Absolutely disgusting read more

Braum's in Murphy, TX has joined the growing list of local fast food establishments poorly prepared food sold to it's customers. On two occasions within two weeks similar nasty, cold food and weak foundation drinks. First, occasion first time ordering #7 chicken sandwich meal the chicken was tough, cold and nasty tasting. Days laters contacted MOD Katherine who offered a replacement meal. Informed her first and last time ordering Brums chicken sandwich meal would order tried and true normal hamburger meal combination. Unfortunately, upon arriving for the meal replacement credit dad to report similar results. The #1 hamburger meal combo was at best unpleasant. The meat was not warm enough to melt the cheese not warm period not to speak of fresh of the grill. The tomatoes looked and tasted very soft, the fries were cold, soggy and grease filled. The ice tea however was perfect (sweet). Did not return to counter to complain just discarded what was left of the meal, left and added to lessons learned about certain local fast food establishments we in a pinch and just want a decent meal on the go. In this case the only place for me when it comes to a decent well prepared hot presentation hamburger meal IN-&OUT is the best burger choice for me usually fairly consistent fresh presentation and food quality but just not close enough to visit when in the need of a good affordable burger fix. Passing on this local Brums for better food choice opportunities when in a pinch and in need of a quality fast food choice. read more

Our family of four have been to this location several times and it's always great. We've never had an issue with any of our orders, which is rare these days. Will be back several more times. read more

The cheeseburger combo is my favorite. On my next visit, I will ask for extra cheese, a fried egg, over well done, with grilled onions and the veggies on the side. Not sure if they make custom orders but it's worth a try asking. read more

terrible!!! My family and I went to this Braum's multiple times and they messed up each time. Went to the drive thru again today and they messed up my order. Atleqst I got a free ice cream out of it. Still it's terrible. They had my card for a long period of time, like 5 minutes. The Braum's that's on Coit rd is so much better and they never messed up my order, drive thru or not. read more

Good size burger. Very Nice people. Affordable/Cheap. Fast. Close to the house will come back read more

Braum's - Fresh. Whole size burger. Great price. Great service. Just didn't give ketchup but I should have asked! Would recommend and come again. - Ice Cream & Frozen Yogurt Near Me - Murphy, Texas

Do not go to this location during busy times. There was debris in my Sprite 2 wks ago and a fly in my limeade yesterday. Doesn't seem that they clean their ice or drink machines regularly. read more

So this Review was about my particular experience tonight my wife and I wanted some ice cream it's 10:30 I called up there to see if they were still open and a very sweet girl answered the phone saying we are open till 10:40, said great we are five minutes away we will be there, we get there the very sweet girl answers the drive thru. Hey we just talked to you on the phone!! anyways long Story short, we ordered and she took care of us 4 ice creams for 10$. Again didn't catch the sweet girls name but she was wearing a mask at the drove thru window and she was fantastic with her service. read more

Braum's - Double cookie birthday cake sundae with extra Love - Ice Cream & Frozen Yogurt Near Me - Murphy, Texas

The food was alright. The young man who did our initial order was very professional and kind. After our meal my wife went to get our son an ice cream. She was helped by a young woman in a hijab who was extremely rude. My wife pointed at the cookies & cream ice cream. The young woman said "we don't have any." My wife said, "it's right there, I'm pointing at it" to which the worker replied, "well there's not enough." So my wife asked for "German Chocolate." The young lady in the hijab turned to a second worker in a hijab and told the second worker, "she said she wants 'German Chocolate...'" they both proceeded to laugh in my wife's face. It takes a lot out of me not to reach over the counter and teach disrespectful, ungrateful children some manners. I'd give this location one star if it wasn't for the young man who initially helped us. My family and I will never come back here. read more

The drive through cut me off before I was finished ordering and lost another sale of $10. Not friendly and they said here's your food & did not say thank you. Only good part was fries. Sadly the milk shake had pieces of sugar chunks in it & not smooth. I can get my fries somewhere else, no problem. We are not robots just because of stupid Covid-19. Be kind. It makes the world go round. read more

This place satisfies your ice cream cravings while being easy on the wallet! Good ice cream - I got German chocolate in a waffle cone and the husband got a scoop of birthday cake and a scoop of white chocolate in a cup. Didn't disappoint but didn't blow my mind either. You get what you pay for. The employees are very nice at this store! read more

Braum's - Ice Cream & Frozen Yogurt Near Me - Murphy, Texas

I've been in through the drive thru twice and each time they messed up our orders. The first time I asked for two small cups of soft serve and they gave me cone. When I corrected them, one of the servers put them in a water cup. Didn't even attempt to fix the order. Went again today and they had my credit card for a long amount of time, very unusual. They got our order wrong again. Plus the brownies have a odd taste. Really disappointe. read more

Just the worst customer service in the world. Ice cream scoops for a cone ridiculously small scoops!

filthy dining area, the dumbest employees I have ever seen. No labels in most of the ice cream flavors. Wearing dirty gloves, touching everything and not changing them. read more

Pros: Reasonable prices with wonderful staff - very knowledgeable & helpful! Cons: There is lot of scope to improve Ambiance and have to definitely focus on cleanliness. Even if your Desserts are amazing, seeing a fly flying all over the place will definitely kill the appetite. read more

I will say, that I totally relied on Yelp because most times if something is closing, you'll see the amount of time remaining when you do a search. Nothing indicated this, so I drove up there. (near my house) As I pulled in, I saw a lot of people inside so I got my 3 littles out and proceeded inside to order. The ice cream line was so packed with about 4-5 employees serving only that line. I stood waiting at the food register area when I finally noticed after about 5 min. a woman that looked to be one of the managers asked a young guy to get on the register. Derek, you must work on people skills and fast! I realized after I had ordered that you guys were 15 min away from closing. However, that should never compromise an attitude problem. He never looked up one time at me while I was ordering and didn't listen to my order. I mentioned one jr burger plain and dry. I even said just meat and bun only. Two others just had meat, cheese and extra pickles. Mine was the same but in addition, I asked for bacon. At one point he rolled his eyes and said wait a minute so you don't want ketchup, etc.? I said no, repeated again what I did want. He seemed so short fused, I wanted to just tell him take a chill pill. So then I noticed him scratching the side of his face, which was gross. Not getting into details here. Order finally came out after a good wait. All wrong, but mine. Never a plain burger in sight, all had ketchup & cheese which wasn't even melted. Patties were burnt looking. Lettuce not fresh. So at that point I had to speak w/a manager. Thankfully, Kirstie was not only apologetic but did mention she will speak w/Derek. Apparently it wasn't the first complaint about him and I even asked the gentleman behind me after he ordered, if he had the same issue because I over heard him saying something and looking like how I did. Sure enough, he also had complaints about his order and Derek. I ended up getting all my money back and some ice cream for us, all complimentary. I did make Kirstie aware that I will pay closer attention to their hours because when I was on Yelp it didn't say they were near closing time. She did agree that regardless, that shouldn't compromise an order. read more

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I scream for ice cream! This place has many good specials on ice cream and frozen yogurt (froyo). They have a cone for less then $2 and trust me, it will fill you up! They also have ice cream cones with options such as one scoop and two scoops. I got he two scoop option and it was huge. Had to take two people to finish it! Caution to those on a diet this will get your sweet tooth riled up. Enjoy. read more

Braum's - Double scoop - Ice Cream & Frozen Yogurt Near Me - Murphy, Texas

We've gone to this Braums for many years now, but lately, the service and food have gotten terrible. We live just a couple of miles from this Braums but now, due to the rude management at this store and the cold burgers and fries, we now go to the Braums on Hwy 78 near Firewheel in Garland (it's great). We went to the Murphy Braums over a week ago, ordered a #1 + a #10 and the order came out before we could set down at a table. Although suspicious, we tried the food and it was all room temperature and the fries tasted like they were cooked the day before. We threw most of it away and then ordered 2 soft yougert waffle cones and their yougert machine was not working. Here it is over a week later and their yougert machine is still broken. As I reported the cold food when ordering the yougert cones, they simply stared at us, so we left and went to Jack in the Box near by. Their food was hot and good. read more

Unfortunately, I have to give one star for a policy that will charge an additional $0.85!for a small cup to accompany a double dip ice cream cone. Per "Krysti" Reason for the cup request - Kids are messy so wanted a small cup to help with the mess... We Love love the ice cream. Again, love love the ice cream. read more

Service was horrible. Five young men looking like they did not know their way around a kitchen with blank, confused stares were making a mess scooping up cones, making milk shakes, and yogurt mixes with ice cream dripping down the sides of it all. I waited for several minutes for any visual contact in ringing up my quart of ice cream from the grocery side. I was ignored at the end of the ice cream line, so went to the burger ordering side. I waited for the second male customer to complete his meal order. When his order was complete, the employee ignored me standing there holding my quart of ice cream, turned around and got himself a cup of water and had a little break. What ?! Who walks away from a register when a customer has been waiting? What kind of service is this? Again, I had to wait for someone else to ring me up. The lone female doing drive in orders with a headset finally saw me and rang me up. Neither my family or I will be returning. read more

Thought of getting some ice cream or my family and used the drive thru thinking it would be quick. Pulled up and was third in line. Once I got to the speaker to place my order I was asked to wait a moment. So I waited. Ordered a few scoops in cups and a shake. Got to the pick up window and paid. For some reason the young girl was giving me the scoops one by one with out covers. Didn't have one of the flavors I ordered asked for halfway through all of this and since I already paid just asked for a different flavor. Asked for covers for the cups since I was driving and it seemed like it was inconvenient for her. Had to ask a bag to hold the cups also. Ice cream was good but overall wasn't a good experience. Not sure if I'll come back. read more

Very disappointed. Went inside to get milk 5-14-20. Ordered burgers. Not a single person wearing a mask. Young man making a sundae had the ice cream less than 2 feet from his face, talking up a storm! Asked for the manager. He came up and I asked about facemask. Said they weren't required to wear mask. I said but you are preparing food! Same reply - not required to wear mask. Called corporate customer service - same response. Said they didn't have mask for everyone, so only supplying where required. I see other stores being able to supply their employess - strange Braum's "can't" find any. I found some on Amazon and Walmart. Won't be eating here again. read more

No fuss, plain and tastes ice cream! Nowadays there are so many overpriced, overhyped, overcomplicated ice cream shops. Braum's delivers every time the reliable and homestyle ice cream you know and love. Where else can you find a creamy cone for under $2?? There's no fancy marble slab but their flavors are timeless. The handspun mint chocolate chip milkshake is one of my favorites as well as the holiday seasonal Peppermint Chocolate Chip in a waffle cone. Not to mention they have great milk from their market and pretty decent fast food too if you're craving something more. If you want just plain and simple ice cream, Braum's is your place! read more

Love Braum's burgers and krinkle fries. Also excellent ice cream. You can also pick up a gallon of milk or half gallon of ice cream to take home. Many Texans love Whataburger but Braum's gets my money when I'm craving a burger. UPDATE: April 12, 2017 at supper time I went to Braum's Murphy with my wife and grandson. The crinkle fries were hot and tasty. My Bacon Cheeseburger was barely warm and the cheese wasn't melted. Love Braum's but this time they let me down. Removing one star and will be back to give them a chance to earn it back. read more

Why are their burgers so addicting? Please lower the price so I can gain more weight! Also they have the best priced and most excellent ice cream anywhere :) read more

Excellent ice cream! They were on sale this week! The milk is excellent. Better price than the grocery store and hormone free :) read more