I ordered ice cream. It was good and inviting. It had a modern day vibe. Service was good and well organized.

They need to post their ice cream flavors at the drive-thru. Saying "they're on the website" isn't helpful when half of the flavors listed there aren't actually available at the store. Next time, we'll go to Holly Hop's, or, in a pinch, Dairy Queen. read more

Order was correct. Everything good. Staff really friendly. What can I say. This is exceptional for fast food

Stephen was very helpful and help me pick out my ice cream! Very happy face and very welcoming! Unfortunately, there was no ice. read more

Braums - Here is Stephen!! - Fast Food Near Me - Lubbock, Texas

Love Braun's Ice Cream. Good flavors, very creamy at a great price. ........................excellent

Employee that took my order did not know what came on new burger so I bordered just a small burger and it had been around awhile, bun top b was missing parts and cold. I was going to order something else but the manager kept asking me to go and get receipt off the table and then my husband's card and by that time my family was about finished. I did go back and tell the manager how disappointed I was in this store, between unknowledgable employees and trash above all cans, staff seemed to be very uncaring the managers response was "ok" read more

My ice cream was yummy. They have lots of unique flavors. My husband had the chili and it was ok. The dine in service is slow. The dining room was filthy. There wasn't a clean table in the place and there was food on the floor read more

I haven't been to a Braun's since I left OK in 2004. The ice cream is amazing and it's great they maintained the fresh food market. It is very impressive and homey. Love the ice creams! Service was very friendly. However super slow. They don't seem properly staffed for the busy nights. Also they really need to provide better information at the market check out counter to let folks understand when they should check out there or go to the main counter. I saw at least two frustrated people leave the market because their was no one at the market register and no instructions. The really sad part was how dirty the place was and the outdoor seating was so bad garbage was stacked in corners. Really unfortunate for such a high quality brand. read more

Braums - the inside of a restaurant - Fast Food Near Me - Lubbock, Texas

The store on University avenue in Lubbock off of 82nd and university charged an extra fee on my card without my permission and when I called them they told me to call my bank ,do not pay with a card here look at your receipt when purchasing food here ..not an honest business read more

Ordered brownie Sunday and came with no brownie. Drove away before I checked it, figured it would be correct

Mid food, mid ice cream, mid service. Nothing special, nothing terrible. Just not good, but not bad.

Came here tonight to redeem the place of some of these terrible reviews lol. I'd first like to address the fact that Braums is Braums, it's a fast food place, not a steak house so know it can be busy and ya service can be slow. My tip is walk in and chances are there's 10 less people in line inside as opposed to the drive thru. Anyways, tonight I had a wonderful experience at Braums. No one in line in front of me inside, staff were nice, order was called fast, fries were hot, soft serve was amazing (as always at all every Braums location), and sauce was in full stock! Sure the fries may be too salty for your average Karen but don't dog the place. Braums is Braums it's always awesome and it will always be fast food so don't give it one stars over pettiness read more

Braums - Small frozen yogurt swirl in a cup and a small fry - Fast Food Near Me - Lubbock, Texas

I got my first taste of Braums while visiting my kiddo in college in Lubbock. This location is right next to the Texas Tech campus and next to alot of campus apartments. Prime location for fast food joints like this. We had a nice dinner close by but my son insisted we get Braums for dessert. The company is in North Texas and it's surrounding states, so I guess it was time for me to try what the locals love. I ended up ordering one of their mixes which is one of their soft serves with toppings mixed in. First off, they lacked in variety compared to Dairy Queen or Sonic. I ordered a chocolate base with Oreos and Heath Bar. What I got was vanilla with just Oreos. It was ok, nothing to write home about. I would give them more stars if they actually gave me what I ordered. It's safe to say, I will not come back. read more

Tried to order a simple ice cream this evening. The speaker in the drive through never prompted us to order, so we assumed the first window would take the order. Nobody would talk to us. We drove to the final order and they refused to take our order. The manager told us he could not take our order because he didn't have a cash register at that window. Then he proceeded to use a racial slur and made sexist comments towards the lady driving our vehicle. We will be contacting their corporate office over this. read more

This braum's is usually pretty solid for what it is, no breakfast items, drunk people, no grocery store but gets your food out pretty fast. Should be a solid 3/5...Today however, my fiance went inside to order a bag of burgers. The system was down and the employee at the register was nice and said she'd get a manager to fix it. An older hispanic woman came out of the back pretty fast and proceeded to YELL at my fiance "Get out of here! Our systems down! We can't serve you!" Firstly, no need to shout over an issue THATS NOBODY'S FAULT!!! Secondly, as someone who's worked customer service the majority of my life, you are supposed to tell the customer to stop back by in like 10 mins and the issue will most likely be resolved unless the issue is severe enough to close the store. The store was not closed over this IT issue. I don't know what possessed that old woman, probably a manager if not the franchise owner, to scream at a VERY polite customer for no reason. So....i'm gonna stop giving her money. The first rules of both kindergarten and good business is treat people how you want to be treated read more

Absolutely terrible service. We asked the guy to read our order back in which is said completely wrong things so we corrected him and still got our order wrong and forgot a shake. He told us we had to go back through the drive through to wait 30 minutes for a shake. When we got home this is what our food looked like.. really? $8 for 3 (not 4) strips that look like this? If i was the boss there i'd be ashamed. read more

Braums - Fast Food Near Me - Lubbock, Texas

I like how over 60% of the population has a lactose allergy but brims refuses to update. All dairy ice cream. Wow. But tbh the burgers and service suck too. Could t even tell me the difference between ice cream and frozen yogurt. read more

At least every other time we visited this location the order is wrong in some way. The staff was so rude and angry today as she huffed and puffed at the window and stomped off angry. I told family we would not be back. The fries were old cold and hard trash only and just all the way around bad service too many times. Will never be back read more

We went in on the 22nd about 8:45-9pm... rude, not friendly at all! The place was nasty... while making shakes one lady Hispanic in blue dress pants was rubbing her face and nose scratching her head no gloves on. The ppl in the back cooking one of them was stuffing their mouth with fry's... at drive thru the girl dropped a lot of ketchup packs kicked them around and the one lady in the blue dress pants told her to wait and pick them up and put them back on the thing by the drive thru... then a white guy down by the pay window was having issues with a order and the lady in the dress pants told him to be careful on refunds cause it was bs. Told him if they didn't want to be remade then oh well tell them they couldn't do refunds anymore. Had two gentlemen in the grocery side waiting for ever to check out. Then Karisma was helping us and she was by far the rudest. She had headset on and she told us what? When wasn't saying anything at all and she said " thought yawl was talking to me and just wasn't speaking up!" Like what? The coke area nasty nasty nasty never would go back. The food was cold and no good. The fry's were not even half full lol what the heck I'd be cleaning house... I'd rather have no employees then have employees trying my business read more

Alright what the flip dude, card machine goes down in the back, says it's gonna take 30 minutes. Like mf i ain't got 30 min I got some business to take care of, get your stuff together golly. and I tried to add a shake on and they wouldnt do it. they have done it before this. and on top of all this tomfoolery they did not give me the creamy braum sauce. 0/10 wxperience read more

Slow service. Missing our order got someone else's with no napkins.. the lines were long otherwise we would've went back to get ours. bummer. read more

Terrible place, staff and manager don't care what kind is service they provide. Ordered salad with grilled chicken, I guess that means breaded chicken. Was given my ice cream told spoon is in the bag, NO spoon. Called the store twice phone rings off the wall. Waited 15 min called finally answered, asked for manager that basically gave me a blanket response, as long as you have your receipt you can come back. So now to drive all the way back to get an order corrected. Quality of staff and management at this location are terrible!! Stay away these people don't care and totally no management either! read more

I've been to this particular store 2 times now. The first time I stood at the counter for at least 10 minutes while employees walked around before someone finally took my order. Not once did someone ask if I needed to order. Once i had ordered it didn't take long to get my order. Then I went again tonight. I thought for sure it was a one time incident. No it was not!!! This time after waiting another 10 plus minutes, an employee who was not on duty needed a to go cup and was in line and asked if I was waiting to order. I said yes and she got someone's attention to wait on me!!! I will not be coming back to this store. Horribly managed!!! read more

They are literally always out of Braum's sauce! Please just order some more and stock up it's the only thing that makes this place good

Friendly staff, prompt service; clean; chicken strips moist, however they forgot the sauce, and I have never tasted anything as salty as those fries-inedible!!! Don't bother, many better alternatives. read more

If I could give this place zero stars I would. I went there today just wanting ice cream, but I ended up receiving complete rudeness, attitude and racism. I didn't catch the young girls name but she had red hair and she had the ugliest attitude towards me and my friend. read more

sadly, braums is my boyfriends favorite fast food chain. it's usually not a bad place to go when people that care about the service and food they're providing for their customers. we paid $18 for two of us to eat. this would've been fine if the food was actually good but my burger had onions on it when i said none please and so much mayonnaise that the wrapper of the burger literally tore open and the burger was absolutely disgusting. i will leave a picture below (i had taken three bites) of it but just know it's literally soggy and soaked in sauce. i genuinely wanted to ask what we did or said wrong for our food to be so terrible. i understand they may have been tired as it was 9:30, but we had just gotten off of work and just needed something to make the night a little more relaxing and enjoyable. the opposite happened and i'm not sure if i will take my business here again, i almost want an apology. read more

Braums - burger - Fast Food Near Me - Lubbock, Texas

If I could give 0 stars I would! Do not go to this Braums! They sent us away at 11:45 pm and google says they close at 2 am. Obviously management can not handle the customers who would like to go here and instead turn them away 2 hours and 15 minutes before they are supposed to close. They let myself and two of my friends in and then proceeded to tell us they could not serve us after being inside in line! The manager here does not know how to do his job. read more

This place slaps every time I go. I don't what anyone says. Idk why the ratings are so slow. This place stays busy.

yolanda is cool i like her she mad feel at home fr she is the coolest she deserves a raise

this is a really good place! gonna keep coming here, but my #6 place. this has totally bad reviews.