Our journey with Bratcher started with an HVAC crisis: our old Lennox AC's blower wheel failed. I quickly learned that due to the proprietary nature of Lennox parts, the new OEM replacement wheel had a different bore size, which meant we'd also have to replace the motor. This, on an already aging system, made the decision to do a full replacement an urgent one. I got quotes from several companies, but Bratcher's Comfort Advisor, Jonathan Cummins, stood out. He was fantastic during the sales process--upfront, honest, and incredibly responsive. He also immediately respected my preference for text/email, which I appreciated. What truly earned our business, however, was a level of customer-first service that went above and beyond. While we were scrambling to get quotes, I was also just trying to get any AC running for my family. Jonathan and his team offered to have a tech, John McIntosh, come out and install a temporary motor as a paid service call ($1,115.00). John was great and even gave me some tips on what to look for in a good boroscope. Bratcher committed to crediting that full amount back if we chose them for the full install, which they did. This powerful demonstration of goodwill sealed the deal, even though their quote was not the lowest bid we received. The 2-day installation of our new Lennox Ultimate Comfort System was led by Don (Donald Rogers), who was professional and kind. His team, Landon and Clay, were very respectful, great at communicating, and exceptionally careful with our home, leaving no damage. They did a spectacular job cleaning up after, leaving a spotless install. We tipped them $20/day for their hard work. The new system is very quiet and has been running well, keeping the house comfortable, and we've already noticed a decrease in our utility bill. So why 4 stars instead of 5? For a premium investment of this size (over $22,900), I believe the service and "finesse" should be A+ from start to finish. There were a few areas where the experience fell just short of that. Logistical Surprise: We were told by sales that it would be a one-day install, but on arrival, the (very kind) lead tech Don informed us it would actually take two full days. This was a surprise that created a scheduling scramble, and it's an expectation that should have been set accurately from the start. The Final 1%: We specifically requested a "no corners cut" installation. While the technical work is excellent, the new S40 Smart Thermostat was mounted off-center and flush against a side wall because the "cables weren't long enough." I understand the technical constraint, but for a permanent, visible fixture, I would have appreciated exploring options to center it, even if it meant additional cost. The Handoff: After the install, the high-touch communication dropped off. There was no proactive handoff to a post-sales manager to guide us through our new system. We didn't receive info on our 12-year warranty, tax credits, or the maintenance plan until we asked; it was mostly just an impersonal, automated email from Lennox. We were also told we'd get a full system analysis report, which we didn't, though they did let me photograph the screen (which noted the 68°F temp rise was slightly above the 35-65°F mfg. range). Bottom Line: Bratcher is one of the best HVAC companies I've worked with. Their technical team (John, Don, Landon, and Clay) is outstanding, and their pre-sale service is best-in-class. The new Lennox system is quiet and effective, though the S40 "smart" features are a bit lacking compared to Nest/Ecobee. The 4-star rating is simply for the post-sale experience; a dedicated post-sale manager to handle the handoff (warranty, maintenance, tax credits) would easily make Bratcher a 5-star, "client for life" company. We will still be using them for our annual maintenance. read more

We replaced our HVAC system in our home after 23 years of using our original Lennox system. It still operated fine, we just wanted to update to a more efficient system. After speaking with Kirk from Bratcher Heating and Air in Champaign, Illinois, he came out to our house, measured everything, and gave us his recommendations. He was very thorough, easy to speak with, and explained everything perfectly. Don and Jerry were are installers and did an outstanding job. Very professional and made sure everything exceeded our expectations. We couldn't have been happier with our experience with Bratcher Heating and Air. They came through on everything they promised. Their prices were very competitive and Kirk's estimate that he gave us on that first day sitting at our kitchen table was exactly what they charged us. If you're looking for a heating and air conditioning company that you can count on, call Bratcher's. read more

I recently had John out from Bratcher heating and air to check my air conditioner as I suspected a leak.he checked it throughly and sure enough found a leak in my coil.i was charged $284 and he told me the coil was out of warranty and he would give me and estimate on replacing the coil.after he left I received a call from the Bratcher office informing me that John had made a mistake and the air conditioner was in fact still under warranty but would be out of warranty in 5 days.they said they were going to honor the warranty and repair my air conditioner at no cost to me including all parts and labor.They were even going to refund the $284 for the initial repair visit.This is an excellent company that stands by the products they sale and honors there commitments and deals honestly with there customers. Needless to say I highly recommend Bratcher heating and air. read more

A few weeks ago in January, I could feel that the heat was not working. A tech came out that evening and the problem was diagnosed. Two parts needed to be replaced, but the furnace was 24 years old. We bought our first Lennox when we first moved in through Bratcher. The tech said he could have a sales rep meet with me the next day or go ahead and fix the furnace. He was not pushy at all. The sales rep helped me understand our options and we chose to replace the furnace with another Lennox. Everyone from Bratcher was very professional and skilled at what they do. They have served us well over the years. I would highly recommend Bratcher Heating & Cooling. Jim Connolly Bloomington, Illinois read more

We had bought our heating and air conditioning systems from Bratcher just over 10 years ago. Both systems were installed by Bratcher's installation crew and done in a very professional manner. We have had no maintenance problems with either system in those 10+ years, but have had Bratcher service techs our to do routine service checks on them several times during those 10 years. The Bratcher service techs are the best, Matt C. has been here the most, he and all the techs are professional, courteous, and knowledgeable on our two systems. They clean up after themselves and they don't even mind me watching them work. I would highly recommend Bratcher for all you heating and cooling needs. read more

If you have any heating or AC needs, you need to call the folks at Bratcher!! Our heater stopped working unexpectedly and we called a company that many friends recommended...they came out charged $103 diagnostic fee and advised that we needed to replace our furnace to the time of 5k to 7k. Bratcher came in noted a lose wire and a valve that was adjusted lowered than needed. Fixed the issue, advised since no repairs, only charge is their $75 minimum!! THEN, when we asked what it would cost to replace the furnace of comparable level, $2900 to $3k!! If you want someone who you can trust. Go with Bratcher! Thanks Bratcher! Sincerely, Your Customer for Life! read more

They installed a new air conditioning unit and furnace. The salesman was very easy to work with. Got us scheduled quickly and he listened to our needs. What we were very impressed by was the installation crew. They took such great care of our home in removing old unit put down tarps and cleaned up everything. It was installed quickly and they did a great job. Town cane out to inspect and also commented on the nice work. They billed after job complete and everything was working. Really well run operation from start to finish and during this difficult time makes it more impressive . Thank you we are very happy and appreciate your hard work. read more

We have a 9 year old geothermal system that our builder had Master Brothers install. It never delivered the benefits that were promised us...comfort and low cost. We were at the point where were seriously considering yanking it out and replacing it with a forced air system. Then we called Bratcher for advice. They sent Ken L out, and apparently the system was never installed properly! Ken corrected the problem, and suggested we have annual maintenance performed. He is a very intelligent and personable guy, and we consider ourselves very fortunate to have met him and Bratcher! Thanks, guys!! read more

I have been a client of Bratcher Heating and Cooling, since I moved to IL almost 3 years ago. Josuha Edwards is one the techs, who has been to my home to perform routine checks on the AC and Furnace. I have received excellent customer service from the receptionist I have spoken to on the phone and from Joshua. Bratcher provides excellent service and they are very punctual. I haven't had any concerns about the A/C or furnace, since I have the service plan. Bratcher sends out reminders when it's time to schedule routine appointments and I truly value this service. Thank you for all you do! read more

Coldest day of the year and yes, our furnace went out!!! Called Bratcher at 4:55pm and within 15 minutes they had someone out!! And, not just someone, John was one of the most knowledgeable and honest repair technicians I have ever worked with!! He determined that a new furnace was needed and made sure that we were contacted the next morning to determine the best fit for our home. The next day our furnace was installed and we couldn't be happier with the results!!! I would recommend Bratcher to anyone, truly a top notch business!! read more

We have been fortunate to have John M. as our annual service technician over the last several years. John is always positive and upbeat when he arrives, and he does a fantastic job of working efficiently while at the same time keeping us informed and explaining the diagnostic tests he is running and the ranges he is looking for. In short, the depth of knowledge John has regarding our system is not only impressive but reassuring, and we are very appreciative of the high level of customer service he provides. read more

The first time I had Bratcher to my home, a year ago, was for an A/C emergency. They came the same day. I was impressed with the service and agreed to sign up for the semi-annual service agreement. Consequently, they charged me as a regular customer rather than as an emergency call. They've been to my home three times now and the service has been great every time. Today Cordero did my service and I was very happy with the work. I would recommend Bratcher for home utility service. read more

BJ, Hunter and Dan have been so patient with my old historic home. Since we don't know a lot about the history of the home and why certain heating elements are in old places like the former patio (now an indoor kitchen with a tiny crawl space next to a basement cistern), they carefully examine the areas and antiquated equipment to determine best solution. As a homeowner, I am so grateful for their knowledge and professionalism. Highly recommend for your heating and air needs. read more

It is never fun having furnace problems in the winter, but especially on a Saturday when the temp is 6 degrees and falling. We called Bratcher's and they responded within the hour. Ken L.came and diagnosed the problem and had it fixed in about 1/2 hour. As always he was courteous and very knowledgeable. He explained what the problem was and how he was going to fix it. We have been customers of Bratcher's for over 20 years and have always been pleased with their work. read more

We've been on Bratcher's maintenance program for several years now. We were in need of replacing our HVAC system, and after getting three different quotes, Bratcher's came back with the best system at the best price of all three. Installation of a new Heater (crawl space) A/C unit, and Wifi thermostat was done in 1 day. The installer was great and professional, as has all of our experiences with them. I highly recommend Bratcher's for your heating and cooling needs. read more

The service technician performed the annual inspection and performance checks on my Lennox air conditioner. I received a call shortly before the scheduled appointment time to let me know he would be there in a few minutes and arrived on time. He performed all the necessary system checks and inspections, and informed me that everything looked great and performed as it should. He asked if I had any questions or concerns which was appreciated. Excellent job! read more

Bratchers tech John came out to diagnose an older furnace that was not working properly. He found 2 issues and repaired them both. Like the repair of most major appliance, it's not cheap: but felt it was a fair price to have quality work done to have a working furnace nearing winter and it was less than what I expected the cost to be. In my 2 experiences with John, I know I've gotten an honest and creditable opinion on how to move forward. read more

Can't say enough about our experience with Matt S at Bratcher Heating. He was polite, and respectful of my parent's house . He evaluated their furnace, gas fireplace and the thermostat in a timely, efficient manner. He explained to us the condition of each of those and his recommendation. He seemed very knowledgeable and I feel comfortable in trusting his assessment. We will call Bratcher for any future heating or AC need. Recommend! read more

I had Bratcher come out to make sure my furnace was ready for winter. Chris was here today and I'm good for winter. Chris was excellent! He wore booties upon entering my home which I appreciate! I've used Bratcher ever since one company came out and tried to rip me off on a new ac unit a few years ago. Bratcher came out and the issue was fixed for around $300 and that was 5 years or so ago. I've never used anyone but Bratcher since! read more