1. Brass Tacks Plumbing

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Plymouth, MN

Brass Tacks Plumbing

3.9 (7 reviews)
Closed • Closed
Updated 1 month ago

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4 years ago

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3 years ago

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4 years ago

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4 years ago

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7 years ago

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We used Roto-Rooter because we had a backed up floor drain due to our sewer being clogged. We…read moreneeded to get it cleared and investigate why it was happening. Andrew and Eric were really fun to work with. Andrew did a very good job explaining what he would need to do and how much it would cost before he did it. He was kind enough to let my bf watch and help a little bit. He cleared our sewer line (which had 3 root balls!). Eric came later on and showed us a camera inspection (free of charge!) And explained how my pipes looked and what areas could be fixed a little bit. Andrew cleared out the final root ball while we all socialized and had a bunch of laughs. After Eric gave me some more information Andrew cleaned up and took payment. These guys did an absolutely wonderful job and we recommend 10/10. I had a fun time despite this not so fun situation.

We asked Root Rooter to help us remove wet carpet from one room in our basement (12 x 24) and were…read morecharged almost $5,000 for three young men to spend a 1/2 a day removing the carpet in large bags. They also placed large fans in our basement for 2 days. For that service, we were charged almost $5,000. Embarrassing! Taking advantage of people in a vulnerable situation is very despicable and we will never call Root Rooter or recommend them again. I liked all of the people I met from Roto Rooter, they were all good people, but the price gouging is repulsive.

Home Energy Heating & Cooling

Home Energy Heating & Cooling

(19 reviews)

I recently had a furnace inspection (furnace was not working) from HEC. Their technician Tou,…read morearrived on time and politely introduced himself. I was totally expecting a brief inspection and then an up sale of a new furnace, this was NOT the case. Tou inspected my furnace from top to bottom all the while explaining what the function of the part he was expecting and what the part should be doing. After checking the complete furnace he located the source of the problem. Not once did the technician ever tell me what I should do about my furnace, he simply explain the source of my problem furnace in terms i could understand and layout some options leaving the decision up to me-what a relief! I am a better informed consumer (when it come to my furnace) and feel i can make a wiser decision thanks to HEC and Tou's visit. I would strongly recommend Home Energy Center _ Ask for Tou!

Polite staff, but textbook "loss leader" sales tactic…read more I scheduled a discounted $25 AC tune-up with this Home Depot affiliate after they texted me offering the "deal". There was over a month gap between when they messaged me and when they could schedule which was fine as I wasn't in a hurry. The technician who arrived was perfectly nice, but he ultimately did not perform a tune-up. He stated that he couldn't access the ports to measure coolant levels or service it because they were inside and required too much disassembly. When I spoke with the office to express my dissatisfaction about being charged for a service they admitted they couldn't perform, they claimed that had I provided more info at booking, they could have caught it. However, they never asked a single question about my unit during booking other than when I wanted to schedule. Despite our system running flawlessly and cooling our home perfectly all summer, the tech claimed the compressor was failing, noting a "loud noise that continued even after power was disconnected." I believe he saw the unit was 38 years old and immediately shifted to sales. Along with a "free estimate" to replace the whole HVAC system, I was bombarded with a laundry list of massive individual quotes: $3,669 for a new compressor, $1,300 for a whole-house duct cleaning, and $350 for a deep cleaning. When I complained about paying $25 for nothing, the office insisted I actually got a deal. They claimed they shifted the appointment to a "diagnostic visit" (normally valued at $99)--even though I never requested a diagnostic, and no actual diagnostic data or written pressure/electrical readings were provided. While the office staff and the technician were perfectly polite to deal with, the business model itself feels like a classic loss-leader tactic: use a cheap tune-up to get a foot in the door, refuse to service older equipment, declare it broken without written proof, and pivot immediately to an aggressive lineup of high-dollar replacement quotes and add-on services. If you have an older, working AC unit and are looking for actual maintenance rather than a multi-thousand-dollar sales pitch, I would recommend looking elsewhere.

Brass Tacks Plumbing - plumbing - Updated October 2026

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