I love shopping at Brandy Melville. I hate the lines. Shopping here is like a box of chocolates, you never know what stock will be there. It's a hit or miss. It's hard to shop around the cashier area and the fitting room area when people line up to pay or try on clothes. I'll be back but I oftentimes need to plan my visit to avoid the crowds. Notes: 1. No bags in the change rooms, you might be asked to place your bag on the hook outside the change room. 2. No drinks inside the store. You'll need to place your drink aside. read more

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When you buy a pair of pants without trying them on, only to find half of the inseam is wide open. Clearly a QC issue, when your mass production isn't monitored. read more

Brandy Melville - Women's Clothing Near Me - Toronto, Ontario

F THIS BRNADY THE STAFF IS SO RUDE. we arrived at 6:45 before the closing time, which is 7pm. there were still people shopping in the store but the security was really rude and refused to let us into the store, even though it wasn't even close to the official closing time. the day before that, at 6:45 again, the security had still been letting people line up, so i don't understand this. it doesn't even seem like policy. terrible lines terrible service, staff so unhelpful, there was this one brunette girl who shot us side eye when we asked her a question with major attitude. never coming back, first experience in toronto trying to go to the only brandy around and it ended up like this. read more

Good quality for teens. Service is not really available but it's expected for the brand.

What is going on with your Queen Street store in Toronto? Literally, what is going on? Are you closed? Going out of business? We shopped there as recently as 10 days ago. But on Dec 28 and 29 there are no lights on, the voice message is strange...answering like a live voice but goes on to say that the phone isn't working, can't hear you...then hang up? Same message for two days now. Meanwhile teenage girls are in line out on the street waiting/hoping to get in? Downtown Toronto...exposed to elements, both the weather and the fringes of society. Really?!?! Get your act together. read more

I had a great time, the line only took me and my friends 4 mins, the items were adorable. The workers are so nice and friendly. but the only thing I didn't like was that it was really expensive like $25 for one shirt but it was so worth it I spent $219 and I'll be coming again. read more

Brandy Melville - Clothes - Women's Clothing Near Me - Toronto, Ontario

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I'm pretty petite - this sadly means the smallest size from most clothing stores are too big for me and I'm limited to shopping at a very select few stores that will fit. So on one hand, I'm happy that I found somewhere where almost all the clothes are my size at a reasonable price. On the other hand, it sucks for the clothes to not accommodate people of a wide variety of shapes/sizes. Otherwise, the clothes are cute and minimal. It does feel kind of awkward sometimes because I'm usually the oldest one there but ¯\_(ツ)_/¯ read more

They have the cutest clothing and such good quality. A lot of reviews bash this business for their one size only and to that I simply say too bad so sad because this store is made for skinny people, if the clothes don't fit then shop somewhere else. read more

Incredibly long line, arrived 20 minutes before the store opened yet had to wait in line for 3 hours. One size policy is horrible especially since it's a teenage girls store. Imagine what kind of affect that has on their young brains, that they can only shop at this cool, trendy store if they're petit. The store would make more money if they sold sizes xs-xl but they don't because it's part of their marketing. Only one size fits small clothing except for jeans. Staff is often rude. Clothes are good quality but not worth the wait. The company only has 3 locations in Canada yet refuses to open online for Canada. 1/5 stars, don't recommend. read more

Brandy Melville aka white girl/teenage girl heaven Honestly, the quality of MOST clothing items are pretty good. They're soft and stretchy (90% of store is one size fits all), and even though it feels like it will die in the wash, it doesn't! MAJOR BENEFIT!! However, a lot of their basic things - don't buy here, it's majorly overpriced. This store on queens street is one of the largest ones and has the most stock of different items. I find cute clothes in here that you won't be able to find in other locations. You must enter this store, if you've been to the other ones. The workers here are really really clueless. My friend was going to try on a shirt but decided against it because the workers were just roaming around and looking lost, while the line for dressing rooms kept building up. I love going to this store every time I'm in the area, but most of the time I never come out with anything. Which is kind of a good thing... a few years ago, my common white girl inside me would've walked out with the entire store. Anyways... avoid this store if you're not down to look like every other young preteen walking down the street. Barf. read more

This is a great Brandy Melville because it's nice and big and the staff are pretty nice. Only thing is there is very limited selection. If you look on the website and see something you really like they will probably not have it in the store. And they don't have any dresses there either. But the store is very clean and the change rooms are really nice read more

Brandy Melville - The store - Women's Clothing Near Me - Toronto, Ontario

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Me and my friend walked in the store at around 4pm - 4:30pm on January 9th. We were looking to spend her birthday shopping for clothes and Brandy was in the area so we decided to take a look. We were just trying on clothes that we were interested in. My friend and I lined up for the dressing room. She goes in first as she was already in front of me, then they proceed to give her a card with a number on it, then escort her to her room. Right after that, they also gave me a card with a number and I told them that I have three items for the room. With one of those items being a bag, I was told that I was not allowed to bring it inside the dressing room as part of protocol, so I left it in the waiting room area. We were also required to put our personal belongings on a hook that was outside that was also protocol - which we abided by. My friend and I spent no more than 10-15 minutes inside the fitting rooms. Right when I get out of the change room, several workers are staring at me and whispering (quite literally) BEHIND MY BACK. Then one worker asked me if I had another number card in the change room. I wasn't sure if I had so I double checked and I said I didn't initially receive one. I was clearly confused but they didn't explain how the process worked or what the numbers represented as it was my first time there. I didn't even notice about the treatment I was getting until my friend told me at the cash register, while we were waiting for cash, that it took the cashier forever to help the previous customer. As soon as we were done cashing out, we both saw the one of the fitting room girls go up to the security guard at the door. Until we got to the door, the security did not break eye contact - then proceeded to ask us if he could check our bags. I asked if it was protocol and if it's mandatory for everybody. He said it was a " randomized check".... But when the confused asian girls behind us waiting asked if they needed to be checked too if told them they were free to leave. He then checked the paper bags we got from the store, and then my friend's gift bag that I got for her birthday! She had no idea what the gift was and he unraveled it in front of her when her birthday was tomorrow. Mind you, I had the darkest complexion out of everyone in the store. First and last time going there. read more

I was really excited to come visit this store for the first time, had really high hopes but became quickly disappointed. Firstly, the line was roughly a three hour wait with a 15 person limit. The store capacity limit as of now can no doubt fit more than that but they choose not too, and allow at least 50 people in line to wait for hours just for 1 or 2 people to come out every 20 minutes. They also stated they want you to spend less than 15 minutes in the store but there were people in there far longer than that. Now the worst of it all, the customer service! I was actually shocked at how rude the employees were and the looks i received from one blonde lady at the cash. They seriously looked at us like we were too overweight to be in the store it was disgusting. They need new staff asap!! Did not get any help needed or any kindness.. they clearly have never even heard of the term customer service. Someone please fire that blonde one lol she has issues.. read more

I used to browse their online shop befoe this store opened in Toronto... Cute clothes and reasonable prices, but did not want to pay shipping charges. When this store opened in Toronto, I went to check it out a few times. Just like other reviews for different Brandy Melville locations, the service is horrible. Still cute clothes, but prices are obviously more expensive than the american pricing online. Quality isn't the greatest, so prices aren't really justified - there are a few cute boho pieces here that I like, but could probably be found elsewhere for cheaper. When I was shopping and checking out their jean shorts, the security tag fell off the shorts. I immediately brought it to the cashier so she could reattach it. I explained what happened and she just looked at me with this blank stare, and did not say a word. So I just said 'okay... nevermind' and kept shopping. I brought 2 pairs of shorts with me into the change room, and the second pair's security tag fell off, too - without even touching it. No other employee asked if they could help me find anything - they all just talked among themselves. Clearly the employees hired here are not trained, for anything, at all. Anyway, bottom line - some cute styles, decent pricing, terrible service. read more

I had no idea Brandy Melville was so polarizing! I don't love it or hate it, but I do have an opinion, thus I give you this pros and cons list: Pros +Location, location, location +High quality, yet dryer friendly clothing +Trendy, yet cozy clothing +One size fits all Cons +A little too youthful +Staff ignores you +One size fits all (this makes both lists, it's good for me because I'm a short lil' thing, but not good for all sizes) read more

This store is beautifully merchandized. Aesthetically, this location is really bang on, easy to shop and carries a lot of product. Personally, I find that the clothing here doesn't flatter me whatsoever - it could be just me, but I am a size 0 - 2 in most stores and the stuff here only makes me look frumpy or like I'm trying to wear a younger sister's clothing. The staff are quite unfriendly, unfortunately. I had a few questions and was given dry, one word answers. I felt like their behaviour was borderline rude but nothing to write home about, ultimately. They also kept changing the music halfway through a song which isn't a big deal but they seemed more interested in the playlist than offering help. Just a meh experience overall. read more

Waited two hours to get in store and then clerk came up and told us we should keep our shopping to twenty minutes even though wehad a number of items we intended to purchase. Quality not the best. read more

Brandy melville is a great store and has really nice clothes, the line up was 2 hours to get in the store but other than that the employees were super nice and the clothes are great quality. read more

They had a sale which they advertised on their instagram page where everything in the back of the store was $5!!!!!!!!!! It was literally one of the greatest sales if not the greatest sale ive ever been to in my entire life. It was a damages sale but ive either cleaned or fixed everything I bought so they are good as new. Thank you so much for having this sale!!! The store itself is sort of regular priced if not a bit too much for how basic it is but everything in the store matches eachother- great for Christmas present shopping. read more

Me and my friends waited outside in the pouring rain for almost 2 hours just to not be let in. The workers said the people in front of us couldn't get in the let them in. After that we were waiting outside the store to see if we could be let in and they said no as soon as we left another girl came to the door and they let her in immediately read more

I went to this location during the Christmas season and it was so crowded but the store is supper big which is good and the staff was supper helpful and very nice. Brandy is one of my favorite stores and I'm from California so it's cool going to different ones but it felt the same. If you need help with anything you need go to this one because the staff is supper nice :) read more

The people working in the store are extremely rude to customers. The lineup was 3 hrs long and when some moms who were waiting in line for hours asked them to try and keep track of the time customers stay in the store, they were very rude about it. Unacceptable for employees of a store to behave this way with customers who spend money in the store. read more

amazing clothing quality, super cute store set up, & the employees are always nice & welcoming

This store is a potential nightmare for any girl who isn't a size small. Every garment is labeled "one size", to which the staff claim is, "onesize fits MOST". (Lol, yeah right!!) This store completely goes against any body-positive activism. Heaven forbid any adolescent above a size 6 enter the store, because they'd likely feel very isolated and unnecessarily embarrassed amongst their friends. It's such a shame because the style is objectively appealing. Hopefully this store opens it's size range to more than "one size fits".. skinny. In a place like Toronto where diversity is celebrated, this store is a pock. Though I can fit in the clothing here, I would never purchase, as the size selection poses such a moral dilemma. read more

nice staff but most the shirts in there are super cropped and not allowed for most people in school. since i'm still in school, it would be nice to see some non cropped selections in shirts. also would like to see some of their graphic tee shirts because i haven't seen them there in a while! other than that i bought sweatpants for $50 which i thought was a bit much. read more

I love Brandy Melville clothes because they fit me really well. Since there is only one in Ontario, I had to make quite the trip to go to the Queen Street location. Workers were kind and helpful, unlike the stereotype. Just wish there was more variety in the clothes at this location as most times I have been, I haven't been able to get the high waisted jeans I wanted. read more

I went to check out this store on Queen Street in January, and had a lackluster experience. The store was almost empty, and there were a ton of sales people. Not one person even looked at me or asked me if I needed help the entire time-completely unhelpful and unprofessional. I was walking around with a armful of stuff and no one asked me if I would like a dressing room. I could overlook the atrocious service if it weren't for the ridiculously poor quality of the t-shirt I bought-dark gray with a skeleton on it. I have worn it approximately three times and it already has two holes in the back. I will never spend my money at this store again-completely subpar quality and service. read more

Staff are so rude!!! Lol it's a running joke that people that work at Brandy are rude but I couldn't believe how true it was in this store! I went and was treated like garbage and then I was in the area a few weeks ago so I thought I'd stop by again, however after waiting in line for about 25 minutes a girl comes out to tell us that the people in front of us are the last customers they're accepting today and that we should come back another time, so we said okay and left, thought it was weird because the store didn't close for another 3 hours. Then when we walked by again a little while later and funny enough they had a whole new set of people waiting in line!! It was just a very weird and unpleasant experience, I like their clothes and they actually fit me considering I'm a size xs and it's sometimes hard to find consistent sizing, but I guess I still did not fit the Brandy Melville standard? I guess just go at your own risk if you're not white and blonde. read more

Occasionally visit this location when I go downtown. The staff are almost non-existent unfortunately, like what other reviews say, they pretty much ignore/avoid you, so asking for help is a bit daunting. But the clothes make up for that, they're super cute and minimal. However, I do not shop here often since I can find the same clothes at other stores for way cheaper, especially the basic crop tops, but they have some unique clothes at a reasonable price. Overall, it is a decent location and is worth a visit. read more

I've visited this location twice, and both times I was less than impressed with the service and quality of clothing. The girls that work there are really good at dressing themselves in the Brandy Melville attire. However, this is where their ability to fulfill their minimal job requirements ends. I was horrified by how rude and inattentive these girls were with customers. The line also moved along at a sluggish pace, even with four of them cashing people out. I bought a pair of one size fits all pants and they did not end up fitting me, so naturally I returned them. Brandy has a 14 day return policy and they only give you store credit. When I had bought the pants there was no tag on them, there was not a tag on many of the items. I had to argue with the sales girl to let me exchange them for another item because she said there had to be a tag on them. When I finally managed to exchange them for a pair of leggings. I wore the leggings one time and found a hole in them, within hours of wearing them. I recommend that people be wary of what they purchase here and do not expect much from the staff. read more

Meh. Clothes are overpriced for what you really get. Mainly in Canada. I bought a loose high low shirt with braided straps and it gets unbelievably wrinkled I don't even wear it. Their clothes are cute but rarely change. I get that their clothes are one size fits all, but there are pieces that will fit a curvier person. So no harm done. read more

This Brandy Melville is really nice. The store is very neat, organized and big, especially compared to other Brandy Melville stores I have been in. The staff is really nice, but they don't annoy you by asking if you need something every 3 seconds lol. read more

Customer service is really poor as the young workers will ignore you when you are asking for help. Also, the workers are not reliable because I asked them to bring me a shirt and they never did. The price is very expensive for the quality because the clothing will wrinkle easily and pill. read more

The clothes are definitely very cute, but I find it somewhat overpriced because the quality is not the best. One of the tee shirts on the display had a coffee stain on it! The employees at this store just talk amongst themselves and are very unprofessional. They are not easy to approach, and there is no way to identify them apart from the customers. They're not eager to help you out, and when I asked one of them a question she rolled her eyes at me and seemed very annoyed, then told me to go ask one of the other employees. Love the clothes, prices and quality could be better, but terrible employees just make it not worth my time to visit there again. read more

I love their stretchy fabrics & silhouettes. I own at least 6 different styles of their shirts & they look fabulous with yoga pants. The cardigan sweaters are better at urban outfitters, but the fabric & feel of Brandy's relaxed fit shirts & dresses hit the mark like no other. A lot of the fabrics rival Aritzia which is at least 2x the price. read more

About a week and a half or so ago, I bought a red corduroy skirt with a zipper going up the front for like $30. I love the skirt and I love the designs of their clothes, but honestly the quality of brandy Melville items are horrible. When I washed it (cold water, on delicates, dried flat) it dyed the rest of my clothes just pink enough to be noticeable. It is also pretty misshapen now. I am so mad honestly. No other clothes I've had from other stores have done this. I don't think its worth it to buy from brandy Melville anymore because I don't want to spend money on things that fit weirdly, since there is only one size, and fall apart after you wash them. Don't waste money here! read more

Honestly love the style of their clothes, but it's so overpriced and the quality just isn't worth it. You can find look alike's at sirens, forever 21, garage, ardenes and bluenotes just around the corner. read more

Very cute clothes, and friendly staff. But the prices are very inconsistent. 2 identical tops might have different prices... it's hard to distinguish the staff from the customers sometimes, and I wish they were a little more helpful. But overall a good shopping experience. read more

I was not impressed with the customer service interaction during my first visit to Brandy Melville. All I wanted to know was whether the stock and price was same across Canada. The sales lady not only looked at me as if I was stupid, but she talked to me as if I was. She looked fed up and irritated that I was asking her a question or two. I don't think I'll go back if my first impression of the store was curt, unfriendly and condescending. read more

I have mixed feelings about Brandy Melville, I'll make a list based on my experience and let you decide if it's good or not. SETUP: the store setup is very cute, its one of those stores where you just have to go in and look at everything because each store has a slightly different setup, you can't really go in and get something specific because they are always getting new products and rearranging the store. CUSTOMER SERVICE: The employees are kind of useless, they won't greet you when you come in the store and usually are talking amongst themselves, they did approach one person in the store and asked them if they needed help, but they didn't ask me. When I walked in one employee walked right past me, I thought she was going to greet me so I smiled at her, she just gave me a dirty look. CLOTHING: the clothing is cute and trendy, absolutely love everything they sell here! FIT: All clothing is "One Size Fits All" but it differs in each clothing piece, I would say it ranges from XS-M, which sucks because most of it doesn't look flattering on me. QUALITY: It is stretchy, but I feel the material is really cheap, most of my Brandy shirts are see-through or shrunk in the wash. PRICE: In terms of price, it's really pricy ($20 for a hat that ran kind of small on me!) but you won't find the stuff they sell here anywhere else! They have really upped thier game as things like the new band shirts are much better quality but still see-through. SAMPLE PRODUCT REVIEW: One thing I bought a white shirt, on the pocket it says "First of all no. Second of all no." It was $25 I believe, which is alittle pricey for the quality in my opinion. It's cute and fits well, but it is see-through and did shrink in the wash (but it was cotton- what was I expecting! It did have those washing symbol instructions but does anyone actually know what those mean?) Within 3 washes it had shrunk and the letters have faded and cracked, not sure if that's the products fault or maybe I'm washing it incorrectly? (I just threw it in the washing machine on delicate). CONCLUSION: Brandy Melville is a really great store with cute products but the prices for the quality of the product can be a little questionable at times. read more