They won't help me get my $600 rebate and they don't answer the phone at Customer Service read more

BRANDSMART - DEERFIELD - My new refrigerator - Mobile Phones Near Me - Deerfield Beach, Florida

This store, like all other Brandsmart stores, is huge...I am amazed that one store can have so many departments and sections and can display them so neatly and efficiently. Walking around with someone can easily be a challenge if the other person decides to veer off....it's a maze !!! LOL. BrandsMart USA is one of the leading Consumer Electronics and Appliance Retailers in the Southeast and one of the largest Appliance Retailers in the country. BrandsMart USA has 9 retail stores in South Florida and the Atlanta area and they also have a very active website, where you can purchase anything that is on sale at the brick and mortar store. This store has a huge showroom with a selection of over 500 name brands and 50,000 different items in-stock and ready for pickup or delivery. This BrandsMart USA store like all the other ones, stocks a huge selection of televisions, large and small appliances, audio, video and home theater equipment, exercise equipment, car stereo components, tablets and computers, cellular telephones, furniture, mattresses, thousands of accessories and so much more. A distinctive octagonal showroom design allows customers to view every item on display creating a stadium feeling. The lower level houses thousands of small appliances, housewares, vacuum cleaners and health care aids. An enormous selection of electronics can be found on the main level including a huge display of flat panel LCD and LED televisions, plus the newest in television technology including Smart TVs with screens up to 90". The mezzanine level showcases almost every major appliance imaginable. So, anything from toys, phones, computers, slow cookers, couches, mattresses, segway bikes, washer and dryers, blenders, fire pits, irons or mops....to USB hard drives....they have it. Great selection of pretty much anything you might want. Some of the departments have a limited choice of brands, but you can always shop around. The salespeople seemed a bit aggressive and leading, so be patient and do your homework. I think this place is great for small items that you can just buy and carry home right away.. read more

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Had a dryer delivered last week. Once the installer left I went to start drying our clothes. 30-45 seconds later and I feel heat from the back of the dryer. The picture is exactly what I saw. The attachment from our dryer to the vent, the vent was pulled out breaking the wall connector. This past week has been nothing more than phone calls to get someone's attn. Of course SB has an outside contract with a repair company yet good luck with that. We finally received an email from the repair company asking to send pictures of the damage in which we did. They contacted us to make an appointment. Our appointment was yesterday and they sent delivery guys. Needless to say, I guess I'm paying to fix their problem. read more

Don't shop here. Bought a TV and had to leave town. Came back and Tivo came to hook it up. TV works but HDMI won't read TIVO. I called customer service 3 days in a row and no one picks up the phone AT ALL. NO ONE ANSWERS IN CUSTOMER SERVICE? I will never shop there again and I don't suggest anyone else should either. read more

My delivery arrived 2 hours after the delivery window closed. I had to pay my property manager overtime for waiting extra 2 hours. They delivered at 8pm which was after the time my condo allows deliveries, which created more problems for me. I called the store to complain, and they said someone will reach back. After 2 weeks and 2 emails, I never heard from them. Awful service. read more

They have some decent products but the service SUCKS! Our dryer stopped working while under warranty. They sent out a service man that said it was the heating element. Maybe it was more to repair than worth and so they issued us a store credit for a new one equal to what we paid originally. We went to the store and purchase another one, a little bit of an upgrade but you have to buy a new three prong plug and new exhaust hose and a new warranty so the new dryer cost us almost 400.00 out of pocket. This was a Thursday and we were told we could get our dryer on Sat, they came and it was damaged so it was finally rescheduled for the following Sat. It was delivered and we believed all connected. My husband asked them to turn it on to be sure it worked. It did turn on and they immediately left. We noticed our garage getting hot so we looked behind the dryer and they had broke the connection and it was never connected to the vent in the wall. They had broken the connector, but never said a word. We called and told they were not responsible for the connection! Finally I got an email address to customer service They responded very quick and set up another day for a Delivery to come out, told her I need a repair person to fix this. She then tells me that the delivery guys that came on Saturday reported to the dispatcher that the connector was broken, even though they Said Nothing to us. Sure to cover their own Ass. So now since this company is doing nothing to help us after numerous phone calls we are having to Pay out of Pocket to get someone to repair this exhaust. I will do everything in my power to get the message out there that Brandsmart is not about their customer service. No stars for this company!!!!!!! I had to click on one star only because they make you, none is deserved. I will get my message out in many sources. Trust me! read more

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Yelp has a duplicate entry for this particular BrandsMart. Most reviews are posted under BrandsMart USA at: https://www.yelp.com/biz/brandsmart-usa-deerfield-beach-2 I used to report duplicates but since doing so seems to results in nothing, I've decided to just let you, the good reader know so that you have the opportunity of reading other reviews. The place is huge, offering just about everything in appliances and electronics at cut rate prices. I've purchased several items here, but would strongly suggest that before you go shopping here, you know for certain, in advance what you want. Reading reviews on the Internet, those published in Consumer Reports and the like is a must since the suggestions by the sales staff tend to be somewhat leading and geared more to making a sale than they are for informative consumer understanding. For what it is, being a big, huge discount operation, it's OK, but like most other large discount operations, not more than that. read more

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I am writing an update because much has happened since my original review. If I could give zero stars I could. If you are thinking of buying anything from this business, run don't walk in the opposite direction. We purchased an entire kitchen of appliances here and I wish we had gone elsewhere. From the start the refrigerator leaked and couldn't go all the way back because we were told by the installer the water line would crimp. Strike number one, terrible installers and delivery people. They sent out a repair person to fix the leak and he put the appliance where it should be but couldn't fix the leak, stating it was a defect, and a new refrigerator had to be sent out. Meanwhile the submitted promised rebate was sent back as outdated even though the post mark shows it was submitted immediately and still within the promotion period. We spoke to a manager who stated it was a mistake and that we would be hearing back soon but it's been three weeks. Calls to the manager go unanswered. Nobody answers the telephone in that store. The salesman is in hiding. Strike two, refrigerator number two comes out with the same defect. We did purchase a warranty plan but it's Brandsmart. We were told a new one will again be sent out and delivery will be Tuesday. We received a telephone call I can only assume was about the delivery, but it was entirely in Spanish, and we couldn't understand it, so we had to have a Spanish speaking friend try and decipher it with difficulty. Tuesday morning, we get a confirmation call that delivery will be between 2:00pm and 5:00pm. All appointments for that day were cancelled and we remained at home. About an hour later a call comes cancelling delivery, "sorry but we can't make it today, it will be Wednesday, Thursday, or Friday." Nobody will ever call you back from Brandsmart as they are too busy moving on to the next sucker. Just go in there and tell a salesperson you are already working with someone and watch the nasty attitude you get. The salespeople in this store would apparently sell their own children to make a buck. The customer service is non-existent, and they do not stand behind what they sell, even their worthless service plan. Now we are having to take this to the next level outside the business because we can't get anywhere with store management. I have had several bad experiences with other items purchased at Brandsmart and what I have learned is no matter what they promise you it is all a bunch of fairy tales. Do yourself a favor and avoid Brandsmart and the stress in dealing with a bunch of incompetents. There are lots of appliance stores and other big box stores who will stand behind what they sell. read more

Do not buy from BrandsMart after buying over 3000.00 worth of appliances and having a problem with the stove, I call and sent Pictures to the saleperson phone, and he called and text me back saying they will send someone out to look at it and see what they can do and if it needs to be replaced it will be WOW. and that never happen they called me today and said I have to call Samsung and discus it with them why when I brought it from you guys, and it was just one day over the 15 days return policy. so needless to say it was a waste of a few phone calls and the salesperson lying to me . never again will I be shopping here again. even after all the years I have brought from them never been mistreated this way. read more

Wow what a horrible experience trying to buy a washer and dryer. We have bought full kitchens and washer and dryers from Brandsmart forever. This was by far the worst experience of sales and delivery ever from anywhere. The wife went in and asked to buy a washer and dryer combo that was in stock. The sales person checked stock and she bought a combo of what was available for delivery. The delivery came the following week and only had the dryer. She called they said the washer was out of stock. How can that be you said it was in stock when purchased hat should save it for us. NOPE. The next day she goes to the store to find a set that was in stock checked stock 7 in stock and bought the set. Set delivery for the following week. The call came to let us know the delivery was set. Then a call are they did not put it on the truck. What? How does it not make the truck. Ok set up delivery for the next available day again the following week not the next day not sure how that is but what ever. The next delivery call is set but now the washer has a dent and they cannot deliver it. How do you not go and get one without a dent? The sales person said he will set up a special delivery but of course doses not call. We call a competitor who delivers the same set the next day. Never again will I buy from this company. Still waiting for the sales man to call about the special delivery by the way lol. read more

I purchased a leather sofa and recliner in November 2020 with a guarantee. I called for repair in July for the recliner and they sent repairman out on July 13th. "He needed parts" and would return in a week. A month later with many, many phone calls, give me different answer. Finally last week, they advised I would receive an email 3-5 business days with my options. That has passed and now they're telling me that its normal wear and tear. You can't get a supervisor to help, they just keep saying "I'm sorry". Will never shop there again. Pretty sad service and lack of customer service. read more

This place is a nightmare, the salespeople are like hungry Sharks. If you don't buy in 5 minutes they are off to pressure their next victim! If you buy anything, be prepared to wait and wait and just before you think you are next just be patient and wait and wait. After all your time is not worth them hiring more people because they think they are doing you a favor! Good luck if you go there! read more

The worst. I'm boycotting them because they pretend to care, they say that they stand behind their products, but they lie. A 5-year warranty is a complete waste, they run you around for months while you jump through their hoops. You expect results but the results are they can't help you. Go somewhere else please. read more

Purchased a Frigidaire refrigerator from BrandsMart 1/29/2022. it was defective. Frigidaire made the choice to refund the unit Brandsmart called with an RA # I went into the store, and no one could tell me how much i was getting back. I was going to upgrade the unit but needed to know how much they were refunding. I received a text for delivery and had to call Coporate to figure out if I owed anything they sent me to sales. I spoke to the original salesperson Rene who refused to provide his whole name who told me refund is 1149 I asked about tax he told me I was not entitled. He argued with me about it. I then told him fine, if BM is going to refuse money back I will just replace it with the same thing. He told me he could not do this, and I had to go back to corporate. I called corporate. Who told me he was wrong and should have helped and noted his poor customer service. She said she would have a manager call me. I got the 2nd salesperson, who said he would find out about how much they were giving me back. He called me back and advised $1149 then argued with me for 10 minutes as to why I was not entitled to return of the tax. I asked to speak to a manager and got a call back who said yes I am entitled to tax. He suggested that I purchase the upgraded fridge but by this time I was so angry I did not want to provide more money to BrandsMart who will be refunded by Frigidaire for the faulty appliance. So the store lost $800 in sales because of poor customer service. The reps are unprofessional untrained and argumentative. They make you feel like you are wasting time. For all this poor excuse of customer service he did not even offer a discount. This would have gone a long way to making amends. Bad Service - read more

Been a customer since they opened their doors in Deerfield. before that I had to go the original store in Miami. They have the best selection of appliances, tv's and electronic in the area. read more

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Do NOT do business with these people. They are completely incompetent, don't follow through on their word, don't call back. I've been waiting on a $2k refund for appliances that they can't/ won't deliver for months now. Every time I call them for a status I keep getting the run around or hung up on (disconnected). I'm filing a complaint with the BBB or else I'm getting a lawyer involved. This is insane. Read the other reviews if you think I'm kidding read more

I purchases a couple of items from brandsmart and I was happy with my purchase but I used the leasing program. I have had the worst experience with the leasing. I called in a couple of weeks ago and changed my credit card on file. When I did that they changed my due dates for my accounts and because they did that it made my payments late. They also changed my charge amounts as well. On 01/26/2024 I went into bransmart to get this straightened out. They fixed my due dates and the charge amounts to the old amounts. On 01/29/2024, I received a call from brandsmart asking if they can charge my card and I said ofcourse. Instead of me paying my usual monthly amount of $190.00 they charged me $256.88 when they are the reason why my account is the way that it is. I am filing this complaint to let everyone know not to use brandsmart leasing. They are crooks and they will charge you for their mistakes. Once I finish with the 2 accounts that i have I will not be using them again for my leasing needs. read more

The customer service is what deserves 1-2 stars if that. If anything happens to your appliance, good luck trying to get a decent person to come and fix it. The last person that came to my house was there for 30 seconds to 1 minute, just repeated the same phrase and walked out of my house. He shut the door on me as I was trying to talk to him! I was his last client so he obviously wanted to just leave. I was speechless. THEN when I called Brandsmart they acted like there was no service done and they didn't even have my phone number on file yet they called me about my appliance! I asked to speak to a manager or supervisor to get better help and they acted like the transferred me, however, I was hung up on twice. Long story short, don't waste your time. read more

This is the first time in my life I have written a review; at 64 years of age I believe this says a lot. I am terribly disappointed in both the lack of information given to me on the purchase of my kitchen appliances And the subsequent service. I purchased a built in refrigerator, built in microwave, built in dishwasher and a professional range: The refrigerator came first, albeit damaged, a new refrigerator was delivered in a reasonable period of time. The dishwasher which was to replace a broken dishwasher in my home in which I was told was in-stock was clearly not and took approximately 2 weeks, one week later it broke , almost 2 weeks later a serviceman tells us it needs to be replaced, 2 weeks later it was. Total 7 weeks Built in Microwave - dimensions are not what I was told and I needed to recut the cabinet. Range top- 6 or 7 weeks for delivery, week and a half for installation which of course I paid. to find out when the installer was here that he cannot connect the existing gas line and I need to contact the gas company. Of course I was never informed of this I didn't need to pay for installation which I could of easily done myself if I knew a head of time the gas company needEd to be called in. Yes, you may save some money but you need to ask yourself if it is truly worth the inconvenience and aggravation . read more

Ordered a combo oven and microwave online two months ago at a Labor Day sales price of $800 off, after looking at it at the Deerfield store. Last week, Brandsmart confirmed on Wednesday 10/20 that it would be delivered Monday 10/25. Today, Saturday 10/23, we got both a text and an email confirming delivery, then at 6:48 pm, Brandsmart called and said that the item was now out of stock. Terrible service. read more

I couldnt give less then a one star rating if i could I would. My whole family has shopped there for years and we have never had an issue til recently. I bought a samsung tv from them only 4 months ago and of course the salesman convinced me to get a warrenty so I got the warrenty spending more.money then the tv was worth. 4 months later I moved and we turnd on the tv and it was broken. when we called Brandsmart they claimed that the damage wasnt covered under the warrenty but I bought a warranty with screen protection we arent even sure how it happened there is a broken screen from and internal issue clearly so i bought a tv with over 300 dollars of a worthless warrently and they are claiming theres nothing they can do its safe to say my whole family will no longer shop there and I highly reccommend not shopping there to whomever reads this go somewhere where they will actually HONOR THEIR WARRENTY AND NOT JUST RIP YOU OFF FOR MONEY SO THE SALESMAN GETS HIS COMMISSION. read more

BRANDSMART - DEERFIELD - Mobile Phones Near Me - Deerfield Beach, Florida

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I would not recommend shopping here. The sales are nice, but do not deliver. We have waited over a month for appliances and were told today it would be at least 4 more week. Called Best Buy and I am picking up tonight! read more

One register open with four cashiers just standing around. One finally went to a register and waved me over. But she couldn't figure out how to sign onto the system. A so-called supervisor came over and couldn't figure it out. The cashier in front of her turned around and couldn't figure it out. I said, "you know what, I don't need this stuff," left it on the counter and walked out. I just ordered it on Amazon. they know how to work their registers. Morons read more

I would never buy any thing from this store again. I bought an Acer computer for $550. which was defective out of the box and they would not exchange it. I had to send it to Texas for repair and pay to get my old computer repaired for use until the return of the Acer computer which in my opinion has never worked as well as the Lenovo it replaced. Unconscionable, unfair and unlawful. Poor way to do business. read more

BRANDSMART - DEERFIELD - Mobile Phones Near Me - Deerfield Beach, Florida

We have purchased multiple appliances over the years from Brands Mart, but shopping for a dishwasher today was the most unpleasant. . We left the store without a dishwasher. It has been a week without a dishwasher so we were READY to buy. The salesperson was not helpful& was inattentive . I am giving the eating here for the above reasons. However, the greeter at the door, Sharondra (sp) Rates a 5+. Upon our entry & exit, she was gracious, smiling & attentive! Thank you. read more

Purchased an appliance package over 30 days in advance and scheduled the delivery.. Based on work schedules and travel flew into town specifically for the delivery. When the delivery came only 1 of 4 items were on the truck. Not a courtesy call nor any communication. It wasn't for the lack of opportunity as 2 calls were made prior to confirm delivery. In order to cancel order , it requires multiple transactions that can't be completed at one time or even in the same day. While I am understanding these are challenging times with Covid and you ask for customers to be flexible. Covid has nothing to do with poor customer service, lack of respect for your customers. It now take 3 transactions over 2 day period where I have to call back to complete the refund. Brian H Deerfield Beach store read more

Brandmart employees are so rude!! Everyone is i was trying to return something earlier because they double scanned it! and they had to check cameras and everything and were being so rude worst service ever! no one was helping us and they were making fun of us. And they didn't even return me my money Its the worst store ever. read more

Horrible company. Bought dishwasher online and went to pick it up but they couldn't release it because they didn't get paperwork. Wouldn't look for it. Could have walked in bought it and left. Tried the online to make it easy. But that didn't work. Always a headache. Never again read more

I bought a cell phone Samsung Galaxy A70. It failed to charge after 1 month. I went to Brandsmart and they told me I need to use the warranty 1 year at Samsung. I contacted Samsung and they said this is an international phone so there is NO WARRANTY. The cost was $350. read more

I repeat do not buy from this store! Mohammad reminds me of a used car salesman! He got me good! You guys should be ashamed to have someone work for you like that. Two weeks later I get my statement 24 months and promotion not applied! The customer service is disgusting was transferred to the store in sawgrass they where the only ones who tried to help me and actually felt bad! I guess this Mohammad guy is known to be a liar. The delivery guys even said they get complaints about him! If you do go to this store ask for a invoice with the full price as he told me you don't get invoices with true balance because they get a lot of fraud with people stealing invoices and cashing out your order you placed! Red flag when he said that! I will hire a lawyer if the charges aren't disputed now waiting for a manager to call! This world is disgusting all to close a deal you steal from innocent people! Zero stars! Scam!!! Lol still No phone call from manager just an idiot acting like a manager in tv section! This place stands for the bad reviews! Be careful go to Best Buy and pay the extra you won't find hidden fees or liars just trying to make a deal! read more

My salesman Mr Rodriguez in TVs was great on my Sony 65' hi def. quite knowledgeable. Josh & PJ on the delivery & set up team were on time; fast; thorough and knew their products. I even bought a Bose sound bar from them and when I had the wrong wall bracket they had one on the truck. Great service all around! read more

My go to store for electronics and housewares. Tonight I was helped by Ruven who was extremely helpful in explaining to me about what I was looking for and also helping me in fixing my computer on the spot. read more

Sophie the cashier was beyond rude. When I asked her a question she became obnoxious and argumentative. The manager was called and he said "sorry"with a blank look on his face. After spending $1300 I was treated very badly. I will not shop at Brandsmart again!! read more

PLEASE READ ALL THE WAY THROUGH!!! I have gone onto Brandsmart page in Facebook. Mistakenly put two in only because I didn't know the first one took. I'm not very good at this stuff. What everyone needs to know is that corporate is never going to be behind you. I'm very disappointed in a couch that I bought there. I should've known better to buy any furniture at that type of store but I did, as everyone does, because I thought they were reliable and stood by their products. That's not the case for me however! I bought a couch that has both sides that recline and the centerpiece that comes down with cupholders. I knew it wasn't real leather and not the best quality, but it was less than $800 to buy that and a rocking recliner that stands alone to match. I've had trouble with the couch ever since I got it. And it's been almost a year now. In the beginning, it took over three months to get parts and people to come out to look at it and replace things. I'm having bigger problems with it now than I ever thought I could or anyone should with a reclining couch. Or chair, doesn't matter. When I sit in it, it reclines without me wanting it to unless I don't have the foot support up. When I do that, It reclines fully back to where I am sitting on wood and can't sit up straight even if I wanted to. Their experts "in furniture " Think that my couch is just fine. I wonder how much kickback they get for that. Not having to replace a full couch. They said it was just wear and tear. I don't know about you, but wear and tear to me means a couple years later it should probably maybe do what it's doing now. Only because it is a very cheap product made in China. There is about a 4 inch gap between the seat and the back to where my bottom ends up sitting inside the couch (on wood) rather than on a cushion! I actually have to cross my legs to sit on my own couch that's a recliner. What a sad thing that is. They have ordered parts from China as of today December 10. 2018, that will be here in about three months. I can't imagine what they're going to do to me in three months. Things are going to come in incorrectly or ripped like they did when I first got it and I'm going to have to start all over again. I am not healthy enough to do this. I've gone on brands Mart's Facebook page and asked the owner Robert Perlman if he would maybe consider giving someone who doesn't have much, her money back, even if it's just a gift card, rather than make me sit on furniture that I can't sit on after two back surgeries in the last three years. Two total surgeries!!! This is to let you know that corporate does not stand behind anything if they don't have to. I paid cash for this furniture and there is no way they're giving me any of it back no matter how much they make a year. And they are making tons a day. The people that are servicing you at Brandsmart are doing a wonderful job!! it's just corporate who is looking at the bottom $$$$ line. My measly $800 should not be a problem for them. I'll take a store credit and sell it to someone for $100 less so I can buy other furniture because I'm going to be sitting on my lawn furniture or furniture that hurts me. If not the floor! ***** So this is a call out to the owner Robert Perlman, to help me out. ****** Call the Deerfield Beach store, everyone there knows me, well now. All the customer personnel has been very compassionate and understanding and sorry that I have to go through all this. But they have no recourse. Seems the only person I think that really does is you, Mr. Perlman . So please, maybe you can sleep better at night if you help one person a year. Because you're not helping me at all! In the spirit of Christmas, and showing your family that you were a man of compassion, do the right thing in this case. Please never make me have to put anything on a review and on Facebook again. This is the first time I've ever done it. And I hope it's the last. Good luck to everyone out there who doesn't take this by heart and ask a lot of questions before you walk out the door with the purchase. Sleep well Mr. Perlman. I guess there's always help me Howard on TV! It's now September 16, 2019 .... finally received my replacement parts only have more problems that have to be repaired now. The couch is literally falling apart. So it took eight months instead of three months to get my parts in. Unfortunately now the centerpiece with the cupholders shift back-and-forth about 6 inches each way. So it's dangerous to even have anything in the cup holder. All I ever wanted was help and I did not get it. read more

I purchased a new compact washer and dryer from the BrandMart located in Deerfield Beach, FL. I must stay my experience was amazing from start to finish. Shelly Fiuza was an outstanding salesperson who really took the time to help us find the perfect washer and dryer to meet our needs. The delivery guys Claude and Jean showed up on time, were very communicative and took great care to remove my old washer and dryer and install the new ones without problem. They really went above and beyond and I truly appreciate their professionalism. BrandsMart USA continues to be my go to place for great prices, inventory and superb customer service. Thank you! read more

I cannot say enough about my recent experience with Brandsmart and Sam Adjoudanpock in their major appliance department. (The extent of my shopping at Brandsmart has been very limited- just two small refrigerators over the last decade) - and those experiences were great but NOTHING comes close to the experience with Sam over a problematic air conditioner purchase and installation- For a while I knew him only on the phone while we were waiting for the new Friedrich air conditioner to arrive( given the current virus situation and the embargo) - Then major mistakes were made by me as to the installation and not using Brandsmart installers. (The new unit was not at all like the old unit) The problems went on and on with the heat of the summer coming on. Sam got involved -and this was just a $400 purchase- A different brand was ordered ($300) and Brandsmart installers( Tri-County Installation) was used. Santiago,the installer, was also incredible-I was his last stop but you would never have known it- close to 5:30 pm that night- he worked over two hours- he was so professional- courteous,efficient, prepared, cordial and did a fabulous job. Sam remained involved right to the end- his commission on this small purchase next to nothing - my experience with both these men particularly Sam(a 27 year employee) rekindled my belief that there are still people around who are trying to make things go right, and yes, you can still find them working in the sometimes ineffective corridors of big business , where the bottom line is all that matters- read more

Poor customer service if you have an issue later. Good luck getting through on the phone and or resolve of issues without alot pain.

One word... (you'll either get it or you won't)... "WARRANTY!" AttemptedSale VS BuyersRemorse = ***Stars ConservOrConsum read more

RUN! RUN! RUN! Do not buy from this outfit. My wife and I purchased an entire kitchen appliance package more than four weeks ago now. The package was supposed to be delivered two weeks ago and we still have not received the entire kitchen appliance package and I've received nothing more than a 'run-around' and 'empty promises' and waiting on hold for 30 minutes or more We have a son in logistics and It doesn't take 4 weeks to get anything delivered here in the US. As a matter of fact you can have anything delivered door-to-door inside of a week no matter where it is coming from or where it is going! THIS IS THE POOREST SERVICE I have ever experienced in my entire life and I'm almost 60 years old. Is this financial elder abuse? We pay for something and then don't get it? Lastly, I've asked for the store manager numerous times to no avail. Is there really a Neil Anello in this store or not, or is he a myth? All I can say is don't do business with this store, they are absolutely terrible!!! read more

This is a shout out to Brandsmart for the excellent service their employee Donnette Harriot gave me when I needed to buy appliances for my kitchen. Stuck in Chicago during this trying time, we needed to buy appliances for our kitchen remodel in Florida. How lucky I was to have Donnette helping me with my order. She was so patient and thorough. When she needed time to do some research on the products and needed to call me back, we set up a mutually set time and she called at the precise time. She was extremely efficient in getting me pricing, researching whether my products would qualify for a manufacturers rebate, and explaining that some of the appliances needed to be ordered. Through this review, I want again to thank Donnette for her hard work. Brandsmart, if everyone you hired had Donnette's work ethic, patience and kindness you sales would soar. read more