I would have loved to have given this office a higher review but it's honestly quite undeserving. From the very first visit (a referral from another ophthalmologist) these folks really were just focused on giving me "procedures" that they could bill to my insurance. I had all of my history, physical and exam paperwork sent over in advance, yet somehow we needed to repeat the entire eye exam I had just completed 2 weeks prior. It took 3 hours, we learned absolutely nothing new and I got a bill for $304 (after insurance). Three months later I had been experiencing some pain in my right eye. Having multiple genetic eye conditions, I am sensitive to changes in vision, so I called and made another appointment for the following day.
Imagine my surprise when once again we simply conducted a routine glaucoma eye exam, despite the fact that I came in with specific symptoms. After 45 minutes and only talking with or seeing a technician, I finally get to see the doctor (for less than a minute), who tells me I must just have allergies and should take some Sudafed for the itching (doesn't even make sense as I was complaining about pain in just one eye - allergies would have affected both).
By that evening, my eye condition worsened and my eyelid was completely red, itchy and inflamed. I called the office the next day and asked to speak to the doctor, and was told they would have someone call me back. 2 hours went by and I heard nothing, so I called again. After waiting on hold for about 20 minutes, I got a "technician" on the phone who started telling me how there was nothing in my chart about this eye problem that I just came in for yesterday. I attempted to explain that the reason I made the appointment was because of this condition, and asked if I could email a photo of the changes (the inflammation, which was getting worse by the hour) to the office and have the doctor take a look. They told me they "don't have email" (really?? it's 2020 -- you have email). Then the technician rudely said "you're going to have to speak with someone else" and put me on hold. I hung up the phone and went to BayCare Urgent Care.
The doctor at BayCare Urgent Care was able to diagnose this as blepharitis in about 30 seconds, simply by looking at my eye. That (more competent) doctor prescribed some eye drops and ointment and a few days have gone by, my eye condition has cleared up and the itching and redness have gone away.
I don't even want to know what kind of nonsense bill Brandon Eye Associates will be sending me for their complete lack of help, effectiveness and effort. This office is an example of how healthcare practitioners are focused on medical billing and performing procedures, and less on outcomes and providing healthcare for their patients. There's some good news, though - I'll also be writing a very positive review for BayCare Urgent Care on Valrico Rd. and SR-60 - they did an amazing job from intake to prescription and follow up. I would not recommend Brandon Eye Associates - a waste of time and money. read more