Beware! This place loves to take money from you! I've been going here for years and never had any…read moreissues till this day. I went in for an eye exam in August. Completed my eye exam and I was told I had no changes to my vision. Good. So, they charge my deductible and that was it. Everything was smooth from there. However, when I was trying to order contacts from 1800Contacts (which I do at least 4 time a year). Eye Site Center refused to renew my prescription because I didn't do the "contacts exam"... They never even told me I either needed it or would like to do it in August. So, they were trying to have me come in and pay for another exam that was not needed. All they had to do was renew my prescription from last year's "contact exam" or use the results from the August exam and I will be able to order my contacts. Which I ONLY NEEDED TILL January since I will be doing LASIK. I will no longer continue to do any eye exams at this location! You've been warned!!!

I've been coming to see Dr Ludke for 4 years! I like him as…read moremy eye doctor also his staff. His office is clean and everyone is always polite. I've never had any billing issues Each year, they have to fax my results to another office for me and each year they do it promptly, when asked. I'm happy with how I'm treated and the quality of my eye examinations.

My glasses broke during my eyebrow threading session and I was hours away from home. I remembered…read moreabout a Optical near by that my partner went to for his work safety glasses. Han at Eyeglass World pulled through by getting my new glasses done that same day, I was able to walk out seeing again within the hour!!!

After my experience today, I will 100% drive to the Brandon location rather than dealing with the…read moreterrible customer service provided at this location. On 2 separate occasions I tried to pick up my daughter's glasses. On both occasions employees just sat there watching customers and having us wait. Apparently it takes two employees to help a customer as well when it comes to fitting glasses and placing orders. The first time I left after 20 minutes of waiting there because I had somewhere else to be. Today after 10 minutes I asked how long the wait would be and the chick stood up and grabbed the glasses and set them in front of us. After a few minutes I grabbed them to have my daughter try them on and this chick across the room raised her voice (essentially shouted) and said don't touch them until you're helped. Then proceeded to come to us and ask my daughter to try them on and see the wall on the other side of the room. I told her they were replacement glasses and the vision had nothing to do with it and I grabbed them to see if any adjustments needed to be made so they don't fall off her face. Please explain why it took me grabbing the glasses to finally be helped when she had been sitting there from the second I stepped foot in there and why was it okay to snatch them from where I had put them when she told me to stop? Are you okay and who hurt you that you felt the need to do this in a public setting, more specifically your place of work? Additionally, before I left I told her next time before she decides to raise her voice at a customer to ask herself if that's how she wants to be treated. There was no need to raise her voice or make a huge scene out of nothing as I paid for these glasses... Treat others the way you want to be treated, common sense I would think but apparently not so common at this location. Lastly had she read the note she would've known they were just replacements before making a huge scene and making it seem as if I was stealing glasses I had already paid for. Teach your employees how to be respectful towards your customers as this scene was truly uncalled for and beyond disrespectful. Also, if I'm picking up there is no need for me to wait 20+ mins when I'm grabbing and going, especially when my daughter wasn't present the first time. I've never ever experienced this type of disrespect with the Brandon location and from reading the reviews apparently this is pretty normal for this location which is truly a shame. *** also if it's a replacement make sure you get that in writing because they like to make calls telling you that you still need to return the old pair even though it's in their possession. Location: 10441 Sterling Dr Riverview, FL 33573 Date of visit: May 3, 2025 at 1230pm If you want more information you can message me directly.

Once again I am amazed at the level of service I received here. You are always greeted with a smile…read moreand " how can we help you today" Robert is always here with a smile and willing to help with whatever you need. They are professional and just amazing. What a great place to care for your eyes.

Yes amazing experience and fast on getting contacts I would…read morehighly recommend them as they sell the highest quality and fair prices

Took my son there for eyeglass replacement. Fast service but not that personable. Not sure if…read morewould return.

Didn't exactly lain things well! Glasses are exactly the same as my ones from before! Glare is…read morehard on driving even with adding no glare

I have been a customer for over 12 years at the Riverview office, My experience was not the best…read morethis last time . I have to say Lisa is not a profession person and you do not get the help that is needed , you are on your own, because of that I went to the Valrico Branch, as soon as we walked in we were approached by a lady by the name of Carol, she has a smile that tells you , you are at the right place. Carol made you feel welcome and comfortable. She has such a pleasant demeanor great personality, she assisted me with the right fitting of the glasses that suited my face perfectly , she works within my budget and at the same time we had great conversation. I cannot help but say Carol is sweet and very professional. Sun Hill should be very happy to have her representing their company. I lived in Riverview and did not regret driving to Valrico. Great customer service to Carol and Jessica.

I have been going to Sun Hill for years. Always friendly, professional treatment and service.read more

I've been coming here once a year for a few years now. I've never had a difficult time finding an…read moreappointment to fit my schedule. There are certain days of the week when the office is open until 7 PM, perfect for accommodating my work schedule. The office staff here is super friendly and knowledgeable. I've never waited long to be seen, a small miracle these days. I have a limited purpose FSA to help with expenses for vision and the team works with me to make sure I'm making the most of my benefits. During my first visit, I felt like the blue light blocker and anti glare were just add on options to increase expenses but I cannot imagine living and working without my blue light blocking lenses! I notice a huge difference when I work without my glasses on. I love this office and staff!

Waited a half hour and not seen. Pun intended. I'll see my way somewhere else. I was even ten…read moreminutes early! Come on people - that's not how you treat a new customer.

Arieile H. was terrific today! Helping two small, Arabic speaking refugee children with special…read moreneeds would be difficult. But Arielle took an incredible amount of time talking to the insurance provider and explaining the billing to us, all the while using Google translator for the father. In the US for less than 3 months, going into a store and getting fitted for a first pair of glasses was a momentous occasion for this family. Thank you Optical Outlets on Big Bend Road, Riverview, for providing us with such incredible customer service and employing Ariele.

This place is a disgrace. I cannot believe that they treat patients the way that they do. Honestly,…read moreThey need to be shut down. I feel bad for the doctor that she has to have these people in the office work for her. They have no compassion at all and they lie to customers about the prices. They give you a price when you get there and then when you leave they tell you a higher price. And if you dont pay it, they take everything from you including the contacts in your eyes that the doctor gave you. I will do everything i possibly can to make sure this office looks bad to every customer. No matter what it takes! I wont give up either. Please do yourself a favor and go somewhere else. They are terrible people that work here.

This was our first visit. While we understand delays happen, the staff did not acknowledge the wait…read moreor offer an apology. The waiting area was also in poor condition: it was cluttered, a tissue/napkin was left on the floor, the tissue box was empty, and the TV was turned off. Finally, at checkout, an unexpected $39.99 charge for 'damage coverage' was automatically added to our invoice without our consent or knowledge. We had to decline it at the register. We hope management improves front-desk transparency and waiting room maintenance.

The most horrible experience my wife has ever had. RACISM seemed to have been a factor here!…read moreTreating all persons equally here was not the case! The receptionist and staff were very rude. The only professionalism was shown by the doctors. My wife and my sons were not treated kindly and it was very upsetting. One of the ladies kept calling my son a girl just because he had long hair but in our Native American culture, that is common. We were not treated with respect. My wife continued with service there because that was the only place that could get our sons seen at the time. There were negative reviews on here already but we gave them a benefit of the doubt! We were wrong. The services were not met with the same principles as Clarksons mission statement which is really disappointing! Do better!