I stayed there and my bracelet is lost I've been trying talk to a manager for days and I've called multiple times and emailed with no response . So suing them will get their attention? What a horrible experience read more

This is a very nice, small hotel. It is very centrally located. The rooms are nice. The staff was very cordial. Parking is behind the hotel and is $8 per night, however street parking is available and only .50 for two hours after 8am. The only drawback is the stairs you must climb to get to the lobby. The stairs could be a problem with older people. read more

Brand Plaza Hotel - Stairs leading to reception. - Hotels Near Me - Glendale, California

Unique. I am going to give it 4 stars. Small hotel in Glendale, near downtown. Lots of restaurants and things to do. I wanted something different. Hampton, Hilton, Marriott. Can you really tell the difference? Maybe points are involved. I wanted a location between Pasadena and Burbank for tours. This place is perfect. I'm not sure about parking. I Lyft in a strange city. Place is clean, small, and you will have to climb some steps to get in, a full flight. But if you're into unique, this is a great one. read more

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Nice hotel at a great location and price with free parking. However, they are on the second floor without an elevator.

When we stayed here on December 2021, we got to enjoy the lovely holiday decorations at Hotel Brandwood. I don't remember if I mentioned that you should not leave your car unattended and without paying the meter when you check in to the hotel. read more

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This hotel feels like a small European hotel, no elevator but clean and well maintained. There is a Portos bakery in the same block with lots of outdoor seating, adding to that feeling. There are lots of other restaurants across the street too. A charge of $8 for parking is much less than the $25 charged by other big hotels in the area. All in all, we found the room to be very comfortable and plan to stay at the Brand again. read more

Just spent a night there this weekend, trying to get away from the heat. The AC was amazing. The room was nice and dark throughout the night. It is close by to a lot of the businesses in Glendale, so it's very walkable if that's what you're there for. The bed was extremely uncomfortable and ridiculously loud. Every time I rolled the bed made a lot of noise. The parking situation was a little weird. We found the room through expedia and made sure to filter for a parking lot. When we got there we were able to park at the bank parking lot, behind the hotel, for checking in. After that we had to move the car across the street from the cities public parking. It seemed like that the parking lot they used was also for an other separate business but I'm not 100% sure. Would definitely go back if desperate but next time I'll probably try and find someplace else to stay. read more

Stay away from this terrible dirty full of cockroaches infested room. This is the worst hotel you can ever stay in your life. The worst customer service no one is responding to you. This is terrible Hotel. read more

Booked this via Expedia and for one nights stay it wasn't' a bad price. It was close to where I had to work, freeways and two malls and tons of restaurants and shops all with in walking distance. Portos is 3 doors down and if you know anything about Portos..I'm just saying.. So that others don't complain or say they didn't know, this hotel has no elevator. It's a no frills place, but it was did me just fine. I'm not one that spends a whole lot of time in a hotel when I'm traveling. It was adequately sized for me. I think this used be a happening hotel when the Bar and grill was open next door. I thought the decor was cute. and yes the rooms can be a little small but I thought charming and if you are coming from NY its as big if not a bit bigger for some studios. Staff is ok, but what young 20s something want to run their parents hotel, but nice enough. The morning staff seemed a bit chipper. I will stay here again if I have to come down for work. $88 for one nigh isn't gonna break me. read more

Brand Plaza Hotel - Hotels Near Me - Glendale, California

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This hotel served its purpose in that we had a roof over our heads while on vacation but I will warn anyone who cannot trek up flights of stairs at a time, that this hotel will not be for you. I read previous reviews before booking this place and thought it shouldn't be too hard but even my husband who works out all the time found it to be quite inconvenient. I mean, who wants to work out during their vacation, right? Now if the stairs weren't so steep, it wouldn't be such a big deal but carrying all our luggage up them was not an easy feat. Then on our first night there, the AC made a noise that caused us both to shoot up out of bed because we thought the fire alarm went off. But no, it was just the AC having a whole mid-life crisis. And I could have dealt with all of that if the walls weren't so thin - we could hear all our neighbors talking and their tvs on all night long as I'm sure they could also hear us. Honestly, I won't be returning back to this hotel even if Porto's is a few doors away (which is why I chose it in the first place). read more

Brand Plaza Hotel - Hotels Near Me - Glendale, California

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Stayed here for 3 nights with my girlfriend when we were visiting California. The room was very clean the bed was supercomfortable. It had DirecTV with all the channels. The air conditioner worked fantastic and kept us comfortable all the nights we were there. HIGHLY RECOMMENDED!!!!!!!!!!!!!! read more

Clean, quiet and cozy boutique hotel. It's located in downtown Glendale and therefore it's next to lots of restaurants and grocery stores. Front desk is polite and check in process was smooth. I particularly liked the room decor, the comfy bed and Victorian style curtains. My room came equipped with a 32 inch rotatable flat screen TV, an alarm clock, a coffee maker, Rowenta Master Valet Garment Steamer, luggage rack, full length mirror, hair dryer, mini fridge (stocked with NOT FOR FREE energy drinks and soda), nice smelling complimentary toiletries, hamper basket with NOT FOR FREE snacks. The only downsides with this place is they charge a $100 deposit at check in, no microwave in the room, no swimming pool, no fitness center and no laundry room. The bath tub is slippery and there is no rubber bath tub Matt. Also the rooms are small with no much space! All in all I enjoyed my stay here and I would not hesitate to come back again because I slept peacefully thanks to comfy bed and NO noisy guests. In addition the room furniture was unique and in impeccable condition which gave the place a premium touch! read more

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I have HONESTLY never stayed in a hotel with such poor customer service! The two staff members I felt with (one younger female and one male) were incredibly rude and unprofessional. Also: The lighting in the rooms is horrid. The rooms are tiny. We stayed in a "suite," but it was pint sized... for over $200 a night. NEVER. EVER. Will I stay there again . read more

John the man with the round glasses and an accent who acted like the manager is one of the most unprofessional people I've ever met. I brought something to his attention and he was so rude, condescending and accused me of lying. I go to so many places and I'm treated so well. I cannot believe it! He said he would cancel my reservation and throw me in the street! He is an older man with glasses who acts like he is the manager of a five star in Beverly Hills! read more

The Hotel Brandwood is a nice boutique-style option in a fun commercial area of Glendale. We stayed there while in town for the Rose Bowl, and we found it easy to check in, park, and check out. The room was smaller than many other hotels, but everything was clean and there was no noise even though the hotel was sold out both nights. Be aware of a couple of things that you might not expect for a hotel stay. First, the hotel is located on the upper floors of their building, and there a couple of flights of stairs you have to climb to get to the front desk and then to your room. Also, the parking is free, a plus for the LA area, but is in a public garage about 2 blocks from the hotel, not onsite. Both of these worked fine for us, but might be difficult for those who are less mobile. read more

Parked outside the street to come check in and was told parking was on the next street over. I walk out and I had a parking ticket already on my dashboard it didn't even take 5 min checking in. The stairs were a nightmare to carry luggage. Was disappointed from the min walking into the door. The room is small the prices are ridiculous for the snacks being provided. Secure deposit of $150 is outrageous for the place. The sheets were stained with I don't know what and I had to sleep on top of the covers to avoid whatever that was. I don't understand how a hotel can even ignore the stains and keep renting out to guest like this. read more

Brand Plaza Hotel - Hotels Near Me - Glendale, California

Here is what you get for a room at the Hotel Brandwood for $500 per night, booking directly from their website for a ladies weekend: Arrival: 2 flights of stairs, no Elevator, no offered luggage service Room booked: double bed and jacuzzi in room Room given: one bed, a big bathtub and some offerings of blankets to sleep one person on the floor. Upon cancellation after arrival: we would still have to pay since we did not cancel 48 hours prior on the website. Besides these surprises, upon looking around the hotel lobby, the hotel itself looks like a poor attempt of a European hotel. Some cheap classical busts doesn't compliment a rugged, dirty, worn carpet. Glad we don't have to sleep on that floor tonight- even if it costs $500. read more

Truly unhappy with the stay I had at this place. 1) the parking is about 2 blocks away from the hotel and it's in a super sketchy parking lot that honestly made me feel concerned about leaving my car parked there over night. Having to walk all the way to the hotel from the parking lot with all of my bags was incredibly inconvenient and just frustrating. 2) when you walk in, you literally feel like you're in a different era but NOT in a good way. If I'm being honest, this place gave me the creepiest vibes and I didn't even want to stay there anymore after walking in and feeling the aura it had in that building. 3) the one & only reason I was staying in a hotel is because the bathroom in my home is currently being remodeled. That being said, the only thing I needed was a shower... When I woke up in the morning to take a shower before work I turned on the shower & had it running for over 15 minutes & the water was still ice cold. I called the front desk & asked them if they had hot water or what the deal was and I was told that they called a technician to fix the issue. So I had to start my morning with a fresh, crisp, ice cold shower after having trouble falling asleep the night before because of the creepy vibes of this outdated establishment. 4) every single time someone shut their door (or slammed it), it made the whole wall shake and the noise was so loud it wakes you up super early in the morning from all the early birds. You can pretty much hear everything going on in the hotel at any given time. Would I recommend staying here? If you like being inconvenienced in every possible tiny way then this is your place! read more

Nice hotel for a fair price. I would stay again. The AC was loud and the shower pressure was low but still worth the price. It was in a nice area of town too, with lots of eating and shopping places. read more

Pros: Clean rooms, super nice front desk as well as cleaning crew. Great location next to Americana, a lot of places to eat and shop. Cheap to free parking. Refrigerator in the room. TV in the room with a lot of channels and you can also just connect your chromecast. Free Wolfgang puck coffee in the rooms. Air conditioning, comfy bed. Cons: Spotty internet, saw tiny roaches, thin walls, no elevator, parking few blocks away. Tiniest refrigerator, no microwave. Thin walls. Old towels. --------- I was going to stay here around for 2 weeks while traveling because of the price + cheap parking. As everybody stated, parking is few blocks away but I felt safe walking back and forth from there. You have to climb either 2-3 flights of stairs no matter what (no ground floor) so be aware of that. The hotel lobby is in the 2nd floor. I had a lot of problems with the wifi (I think their router is old and losing data packets). I have to constantly reconnect and disconnect every 30 minutes or so. It starts from 30-60 mbps download speed and dwindles down to .15 mbps in after awhile so their internet connection is fast, just router is the main issue. Heads up to anybody who plan on working here. Luckily my office is in the city so I can drive in but it takes like an hour so not ideal. I'm hotspotting off of my phone for meetings because wifi here is unreliable. Also super thin walls. I woke up to someone else having fun time in the next room and I can also hear their music/tv so heads up. My last straw was when I saw 2 tiny roaches in the bathroom 2 days in a row. I've been hotel hopping a lot but haven't seen roaches ever in a hotel, even shittier ones. Then the refrigerator stopped working and all of my food got lukewarm. They placed me in another room but then I got a view of a wall and also the room had been very obviously bed bug treated which wasn't a great sign (nobody has bed raisers unless they had issues with bed bugs. Plastic wrapping still over the foundation, mattress cover). Also big closet but it's super tall, is it made for giants? I will say people working here were SUPER nice and helpful. They allowed me to cut my stay short and get a full refund for that portion of the stay. read more

I really enjoyed staying at this hotel. I loved the atmosphere, the beautiful artwork, and the cute room. The lighting in the room is nice. The bathrooms are very clean. The staff are super friendly and helpful. Warning, there are a lot of stairs. If you're a person who doesn't like stairs you'll probably have a bad time. If you're a whiney person who likes to complain, don't stay here because you're going to end up annoying everyone on earth. But if you're an adult who has grown up past such things then you'll have a really great time. I didnt see elevators, I may have missed them, but if I didn't then I would probably not recommend this particular hotel to the lame or infirm, unless you have someone willing and able to carry you up and down the stairs. All that being said, this I'd a really enjoyable hotel and I can honestly say that it's a personal favorite of mine. I really enjoy seeing their artwork and being surrounded by beauty. The rooms are a tad bit small, so I wasn't able to work out, but that's okay, because it is truly a very cozy place. But it's probably better suited for a short term rather than long term. The only other complaint I do have is the shower. Which I sincerely hope was unique to room 209 and that the rest of the rooms have better showers. Yikes, you were basically either having glacial ice water pounding you like some kind of polar bear swimmer, or you're jumping aside to avoid being melted in lava like heat. So, I think I simultaneously was cold and needed to check into the burn unit when I got out. read more

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My first time here on vacation. I must say this is by far the cleanest hotels i have ever seen. The decorated entrance and the rooms is just absolutely beautiful and a hint of European style. The bathrooms are sooo clean omg. The staff is nice and helpful. I mean if ur kind urself u will get kindness back. Many reviews said staff aren't nice..that is absolutely not true. I love that the room has a fridge. I enjoy my stay and will come back no doubt. read more

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Even though the rooms are small, the hotel is still very comfortable to stay in. It's in a very good location, which makes up for the hotel's lack of amenities. It may not be the same as a well known 5 star hotel but I still really enjoyed staying here. read more

The front desk person came into our room without knocking while I was naked. We'd just checked into the hotel so there's zero excuse to think the room was unoccupied, and we don't feel comfortable leaving our things in the room if the desk employees think it's acceptable to barge into guests rooms unannounced. Unsure why they felt it was ok to come in and now we aren't sure if our possessions are going to get stolen or it was a genuine mistake. read more

Brand Plaza Hotel - Hotels Near Me - Glendale, California

Stayed here for a couple days about a month ago. Pros: clean, affordable, near a lot of different kinds of food and practically next door to the famous Porto's. Cons: no elevators and parking lot is offsite, about 2 blocks away. It's not free either but at least it doesn't charge excessively. I don't recommend this place to anyone who have physical issues. The stairs are a bit tough. It's 2 flights of seemingly 45° angle to get to the front desk. It'll make you out of breath if you're lugging a lot of stuff or are not physically capable. read more

Pretty convenient location and basic interior. It was clean and enjoyable stay.

Stayed here Easter weekend and it was great. Room was small but had everything I needed. Bed was huge, very clean. Water worked fine lights worked fine and the tv was easy to use. Check in was super simple the only issue was no elevator and I'm sure everyone could hear us since the rooms are small and close together. It's in a nice area and cheap would recommend if you just need a nice place to stay with no issues read more

Pro: Great location, tons of restaurants nearby, all walking distance. Room is comfortable, and bed is soft. Shower accessories are great (Love the soap). Wifi is fast and stable Con: As many people mentioned before, no elevator, It was ok for me since I only had two gym bags. Parking isn't onsite, it is about a block away, you have to get a parking pass from the hotel first, then park. Overall, great hotel in Glendale. read more

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We were pleasantly surprised by this hotel. We'd had a not-so-great time at the Glendale Express hotel, and decided to try this one for our last night in Glendale. We wished we had booked this one instead for the whole stay! The beds were so comfortable, and were clean. The carpet did have some old stains, but we could overlook that. The shower had great water pressure and was also very clean. Furniture was old but in a Victorian/antique style, which is just our aesthetic. We didn't use the mini bar but I did notice a couple snacks and sodas were expired, so I'd say check those before consuming. Our last 2 hotels had the worst television service, so it was nice to actually have a real set with real channels here. The negatives: there is no elevator, so dragging luggage up the stairs was inconvenient, and those stairs are *steep*. There is no onsite parking, your options are to park in the Sears lot at California and Orange, or use the Bank parking lot in the back of the hotel. The bank lot is recommended as it is way more convenient than dragging luggage from 2 blocks away. The staff is courteous and helpful, no complaints there. Overall, this was a very nice place to stay and we would definitely stay here again. It's also on a street lined with restaurants so that's a huge plus for us. (Go to Porto's bakery, by the way). read more

32 steps. Recently stayed there for the first time. An old old building in the heart of business area Glendale converted into a boutique hotel. The room was fine, and the staff at the front desk was very helpful. The only problem is that we were not warned ahead of time that the hotel is a 2nd and 3rd floor establishment (did not check for a 4th floor) with NO elevator access. The "1/2" in the street address should have been a clue-- an old California tradition in naming residences above street level. So--- bags had to be hauled up and down a total of 32 steps to get to and from the front desk. There was nothing in the website information to give a clue that this was the set up. Not user friendly to older folks, and especially not accessible (ADA compliant). Too bad. read more

Stayed here for one night and that's pretty much the last time I'll ever stay. It is listed as a boutique hotel but it feels more like an old apartment building lodged between a bank and a restaurant. The walls are very thin and you can hear everything going on. It smells like old, dusty carpet and it looks haunted. The worst part is that the parking is more than a block away on some random lot and if that isn't bad enough, just wait until you get to the steep stairwell. You literally huff & puff your way up with your luggage. It's just not the best place to stay but it did the job for one night. Needless to say I won't be returning. read more

Walking in I was already out of breath from the stairs. I knew what i signed up for as it said no elevators prior to booking. So to all the people complaining about stairs, shut up because you knew prior to booking they literally said no elevators!!! Plus the stairs aren't even that bad and this is coming from someone who doesn't exercise. if you hate stairs, this isn't the place for you. Anyways, the staff are really nice! However, when I checked in I couldn't quite catch his name but he's a young asian man. Maybe around mid 20's.. he was a little passive aggressive but I understand working Night Shift isn't all that fun. But I still felt unwelcomed and like if I was interrupting something. It made me uncomfortable but I didn't let that interaction ruin my stay as he did his job somewhat kindly. Going into my room I was content. They had snacks but they were pricy (as any hotel would) and they have a fully functional tv. What made my stay a little iffy was how thin the walls were and how noisy the AC was. I kept in mind the hotel is almost 100 years old but I think they should do something about the AC. I kept waking up from the loud thuds the ac would make and that says a lot as I'm quite the heavy sleeper. The bathroom was great but again the bathroom fan was making a screeching noise.... No big deal though as it wasn't a necessity. Something else to add is that they don't provide towels, only robes. I'd love to add that they provide is a temporary luggage holding room! They were life savers as I had no where to put my things after check out! They were amazing at keeping it safe!! Honestly, the hotel did it's job and I would come here again. I got what I paid for and im satisfied. Just hope it will be a better experience next time in regards to the AC :))!! read more

The room is clean and has everything you need. The room is small. There is no elevator. The steps are very steep. My daughter, who we were here to visit carried my suitcase up for me. An employee of the hotel followed behind us and didn't offer to carry the bag. We are in our late 60's and it's difficult. You have to park about 2 blocks away, there's a back door to the hotel but it was always locked and our key didn't work. If you can't climb stairs don't stay here. read more

DO NOT STAY HERE!!! The people working here are scammers. If I could rate negative stars I would. They took my direct deposit of $150 and accused me of smoking and stealing one of their robes. I don't even smoke and itd be stupid to steal anything from a hotel room during covid. The hotel was fine. They have no elevator and very steep stairs and I didn't mind it given the price and location, but taking my direct deposit was really the cherry on top. I called the manager and was greeted with attitude, unprofessionalism, and accusations with absolutely no proof. I asked for their names and they both gave me the same fake name. "John D." I asked them to send me pictures of the proof they have of me smoking in the room and they've hung up in my face every time I've tried to call back. They're rude, unhelpful, and unprofessional thieves. Save your money. Don't spend it here. read more

This is my second and last stay in this hotel. TV remote control is not working receptionist rude and not polite. refuses to let me speak with manager. he refuses to give me a different remote saying there is nothing he can do. read more

(Stayed 11/02/18 FR; checked out 11/03/18 SA): Not quite Hollywood, but Glendale's main thoroughfare Brand Blvd. was only driving minutes away! A longtime patron of the now closed Jax Bar & Grill in downtown Glendale, I was always fascinated by the Hotel Brandwood located right next door and not only wanted to see inside but actually stay in one of its rooms. On this fortuitous evening, my wish finally came true! For the decades I longed to experience this romantic brick building, would it live up to my expectations!?: LODGING Deluxe Queen Room ($107.00 Hotels-dot-com): At approximately 230 sqft, Room 117 was a non-smoking room with a queen size bed that featured earth toned hues, wood accents, well designed furnishings, Wolfgang Puck coffees, signature bath amenities, hairdryer, A/C, free Wi-Fi/DSL board, DirecTV, mini-bar/cooler, and more. Here were some snapshots that gave you an idea what to expect: Interior - A single clean room reminiscent of a cozy European hotel room https://www.yelp.com/user_local_photos?select=VV8kDW7AtQNTu6Kv5UsnyQ&userid=8jVT2inwc8GIQ6sH2UG9Vw. Wooden Armoire - Classically beautiful, a shame it wasn't used https://www.yelp.com/user_local_photos?select=lp18EiCrd_VvN9mmF_HqcQ&userid=8jVT2inwc8GIQ6sH2UG9Vw. Queen Size Bed - Fluffy and plush like a cloud with firm pillows https://www.yelp.com/user_local_photos?select=c-FUBbQ209eyQttoL4MwhQ&userid=8jVT2inwc8GIQ6sH2UG9Vw. TV & Mini Bar/Fridge - Small TV, a coffee/tea maker with a handful of packets, and a fridge that was perfect to chill some drinks https://www.yelp.com/user_local_photos?select=alUsgZ_Cyl0QUkb4o6cTTg&userid=8jVT2inwc8GIQ6sH2UG9Vw. Small Bathroom - Medium shower pressure and plenty of handicap safety bars https://www.yelp.com/user_local_photos?select=40Hp_raFASwEXiA3Jt2Kqw&userid=8jVT2inwc8GIQ6sH2UG9Vw. Bathroom Sink - Fancy but shallow that allowed for heavy splashing https://www.yelp.com/user_local_photos?select=mISpshobTduqoLBvbclMUQ&userid=8jVT2inwc8GIQ6sH2UG9Vw. Toiletries - Archive brand with soothing green tea & willow hair products and rose hips & lavender lotion, never heard of them but enjoyed their products https://www.yelp.com/user_local_photos?select=n0iVa6OCYW2kkXMjPQxNIA&userid=8jVT2inwc8GIQ6sH2UG9Vw. SERVICE Once at the top of the two long staircases, I was greeted by a kind male Filipino at the front desk who quickly checked me in, offered some information, explained where to park, and provided some places to eat - perfect! Also, check out the following morning was extended to 12:00pm instead of 11:00am at no extra charge! As for checking out, a friendly female Filipina simply took the room key (parking pass didn't need to be turned in), hoped for a return stay, and gave goodbye wishes. All was good with this 'Wood! PARKING (FREE) Provided with a pass https://www.yelp.com/user_local_photos?select=6ENXT0H7zH3yKbSiKBfFTg&userid=8jVT2inwc8GIQ6sH2UG9Vw, all parking was assigned offsite at nearby structures a block or two away (5 minute walk). In this instance, the Sears parking lot was utilized - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE A 2-story old boutique brick building, there was a simple marquee at the front and back alley https://www.yelp.com/user_local_photos?select=qE7x4LOIptmsB-z-RgZAww&userid=8jVT2inwc8GIQ6sH2UG9Vw. From the front entrance you were met by the first of two long staircases https://www.yelp.com/user_local_photos?select=46QiQ9PorU5sWdFaY8qWQA&userid=8jVT2inwc8GIQ6sH2UG9Vw that led to a quaint lobby with French countryside touches https://www.yelp.com/user_local_photos?select=tYCpfrm7xTlWhwMCJ3PWbg&userid=8jVT2inwc8GIQ6sH2UG9Vw in addition to some Italian art. The 1st floor corridor was long with plenty of framed paintings and pictures https://www.yelp.com/user_local_photos?select=ivclmBPzolUtj3-1y7dL-w&userid=8jVT2inwc8GIQ6sH2UG9Vw while the 2nd floor corridor was equally long but less decorations. Hardly any natural lighting came in except through the front glass door and the windows whose shades were drawn (each room had one window). Otherwise, medium-wattage electric ceiling lights were found throughout the property as well as the rooms, and the premises were extremely clean. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL I enjoyed my stay at Hotel Brandwood and would definitely recommend it to friends and relatives. It was centrally located to several freeways, cheaper than a more high-profile city, and in downtown Glendale which offered a multitude of dining and entertainment options all within walking distance. The offsite parking was a bummer and the lack of elevators could be a problem for some. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $107.00; no tip required). I didn't require much. And, although I didn't pay, they accepted my credit card of choice...AMEX! 4.0 STARS read more

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Aside from Chris being amazing and helpful in every way he absolutely has the hotel in prime condition, while also catering to every need or question a person may have. Hotel has a great location, awesome service, and is very clean. The hotel has a very home like vibe which makes you never want to check out! I'll definitely be visiting again whenever I'm in town! read more

Brand Plaza Hotel - Hotels Near Me - Glendale, California

Not sure why visitors complain about no elevator. it literally says when you book the hotel. and the rooms are small, it's old bit boutique building and that is what makes hotel unique read more

carpet reeked of wet dog and looked dirty, the rooms were decent but the carpet in them also looked dirty. the ac would stop working for a while as well. parking is NOT close, about a block from the actual hotel. read more

DO NOT BOOK HOTEL BRANDWOOD THE STAFF AND MANAGERS WILL SCAM YOU OUT OF YOUR DEPOSIT. The staff as a whole are a bunch of opportunistic scammers. They took my deposit because they accused us of stealing a robe and smoking in the room. When we checked in, there was only 1 robe. When we called about our deposit they said that we stole a robe. We asked how many robes are supposed to be in the room, the manager said 2 and when we said there was only 1 robe he dismissed us and just kept saying "this is why you sign the contract when you check in" I tried pleading my case and the manager said "I deal with people like you everyday you stole a robe we take your deposit". And for the smoking part we did not smoke in the hotel room at all. If we really want to smoke badly in the room I would have gotten a smoking room, the price difference was around $15 - $20 it is not a big deal for me. We did not smoke in the room. The staff, especially the managers are rude from the second they answer the phone, unprofessional and they are bunch of thieves. I asked them to send me the report and the manager that I talked to was very dismissive and said "I will send you the report to your email" but he did not ask for my email, I did not provide an email upon checking in, and he just hung up the phone while I was still talking to him. SCAMMER STAFF DO NO BOOK HERE read more