Nice, clean hotel. Parking is pricey. I'd stay here again without a car, free breakfast, and large…read morecomfortable rooms that are quiet. Close to Universal Studios being about a 20min uber ride. Plenty of eateries just walks away from the property which is a plus.

First the hotel is very clean. The staff is very nice. I had a room with a kitchenette. Kyle at the…read morefront desk was amazing!!!!!! I wasn't able to go down by the pool area while was there but it looked so relaxing. They have breakfast there and it was so nice. Everything was so organized and so clean! Great place to stay, and will definitely start there.

I loved my stay at the Embassy Suites in Glendale. I liked the location, it was central to shopping…read moreand restaurants in the area with easy access to the highway. I also liked the underground parking for security and convenient access to the hotel late at night. The rooms were clean and updated and the lobby and halls were luxuriously decorated as well. Along with the competitive pricing for rooms, the hotel offers a social hour with complimentary drinks and light snacks. This along with the amazing complimentary breakfast really sets this hotel apart from the others in the area. I have never seen a complimentary breakfast that offered as much as this one. They offer a custom omelet bar along with a buffet of other hot breakfast foods, oatmeal, fruit, cereals and breads and a variety of pastries. In addition to the offering, the dining area was well staffed with attentive servers and wait staff. A beautiful hotel, luxury accommodations and attentive staff.

I have stayed at Embassy Suites by Hilton Glendale multiple times and am a loyal Hilton customer…read more In general, I've always appreciated Hilton hotels because of their friendly and accommodating staff. Unfortunately, my most recent stay was extremely disappointing. There were several maintenance and cleanliness issues throughout my stay. The bathroom conditioner dispenser was not properly secured to the wall and repeatedly fell off during the night. Although it was supposedly fixed, the same issue happened multiple times. The coffee machine was also not cleaned properly. It still contained old black residue left behind by a previous guest, and I had to request a replacement. The worst issue was the bathroom. There was a strong sewage odor that made it feel like we were next to a sewer. I reported it to the front desk, but despite informing them, the problem was never resolved during our stay. To make matters worse, when I received my final bill, I was charged $3 for a bottle of water that I had used to rinse the dirty coffee machine because it was unusable as provided. What disappointed me the most was the lack of management involvement. Despite all of these issues, the General Manager never reached out to acknowledge the poor experience. A simple concern for the guest's experience would have gone a long way. I have always enjoyed staying at Hilton properties, which is why this experience was so surprising. I hope management takes guest feedback more seriously and provides additional customer service training to ensure situations like this are handled much better in the future.

Exceptional service, beautiful rooms and plenty of gourmet options for food! There was also a nice…read moreStarbucks with fast Wi-Fi! Amazing

The only parking option is valet....when I got my car back, items were missing from inside which I…read moredidn't notice until I was already halfway home. I called to voice my concerns....the man on the phone said "that's not possible, I would trust our valet guys with my life" Well, needless to say, my concerns were brushed off and he said many times "no, that didn't happen" TERRIBLE customer service

Here for the weekend. Room is decent, no complaints in that area. In a great location…read more Only concern is that only 1 elevator was working all weekend. Kinda crazy for a hotel this size.

Very Comfortable stay. Positive:…read more- Front desk is very helpful - Room - good clean room. No issues. Minor - they need to leave at least another toilet roll. - Within walking distance to many shops and restaurants (highly recommend) Negative: - Only issue that we had was parking. The parking adjacent to the hotel has limited spaces. For extra parking, you have to swing to the end of the hotel and park. A bit of an inconvenience but that is it. - Our room faced the street and located on the 3rd floor. You can hear the traffic at night and early in the morning. Otherwise, good room. Overall, highly recommend staying here.

23-11-25-04:00-Place is okay for 1 night…read more Pros: $88/night (cheap) Comfortable bed Good lighting for reading Walkable to supermarket Clean Cons: noisy neighbours (paper thin walls/noisy) You can hear voices and stairwell noise Shower is 1/2 open and water pours out Onto floor Tips: If you wear earplugs and have a white noise Machine and drug yourself out on edibles You'll be okay here.

We had a reservation for Saturday night because we were going to a concert. On Friday I receive…read morethis shady text (attached). I called and confirmed my reservation was still there. We drive up to LA and speak with the girl at the front desk. I showed her my Expedia reservation and she says she does not see my reservation. So which is it? I didn't book my room or there was a slab leak? They were so rude. I've never experienced anything like it. There was a couple who came in after us and the exact same thing happened to them. Seems like they want to cancel the cheap reservations that were made in advance and open up rooms to up charge people. BEWARE!!!!! CONS RUN THIS PLACE

I stayed here on a stop between the Bay Area and Phoenix. It is the perfect midway stop. This is a…read morecomfortable, clean, and hospitable hotel. There is nothing luxurious about this hotel, but if all you need is a nice comfortable place to stay this is it. Other benefits is that there is complementary breakfast, which is average, as well as a gym and a pool. The hotel is walking distance to the Glendale Galleria and The Shops At The Americana for shopping and dining. Some negatives, $45 valet parking, our specific room had motorized shades which did not work and an AC with a slight hum. These are minor annoyances for an overall winning hotel. I will stay here again on a trip between Arizona and The Bay Area.

This is a good hotel. It is very well located and there are many different restaurants around and…read moreyou can go shopping at the mall nearby. The breakfast is good. The staff is friendly. The rooms are standard for a Hyatt..

It was hard to know what to expect with this hotel. The reviews were also negative and I often…read morethink people are truly just expecting too much or I don't know, off their rockers. Honestly, everything would've been pretty mid except for that They only had one elevator working out of four possibilities for a hotel with I think 18 floors and very busy. Waiting for the elevator especially when you're on the 11th floor so if you have luggage using the stairs is not really an option. It truly made every time leaving or coming into the hotel a very annoying process to have to wait in a huge line then be smooshed in a gigantic queue for the elevator. Also, the gift shop was so overwhelmingly overpriced. A little pack of almonds like a couple ounces was 6-7 dollars. It's super close to Transit and also the Americana so that's really why we chose it for this particular location, parking was also really expensive but I used one of those parking apps to find something nearby for like $15 instead of paying well over $30 to park for a night, . Additionally, just walk your butt over to Trader Joe's across the street and grab some items instead of paying out the nose at the gift shop. Didn't eat any food there. I didn't have any problems with cleanliness of the rooms, yes, it was a little bit dated, but my main complaint was just It was really inexcusable to have three of the elevators out on a busy weekend with probably close to capacity crowd at the hotel. They should've had an emergency person coming in to fix the elevator on that day. There is an outdoor pool that's heated, it's set online. I think that there is a hot tub, but there is no such hot tub. So we didn't try the pool even though it was heated because I think we'd really just would've preferred a hot tub. I was able to use a peloton bike to work out which I appreciated, but there is no sauna. It's all locked up, even though it appears that there's a sauna, and some places online list the sauna, the sauna is not functional. The gym is quite large.

For a Hilton property, this place is run down. The Hilton Garden Inns, Hamtons, and Home2s in the…read morearea are nicer and cheaper. The problems stacked up fast. Shower was broken, water coming out of both the faucet and the showerhead at the same time. Lamp bulb was out. Paint peeling everywhere. I wiped down the chair with a wipe and it came back dark. The door gaps are so wide you can hear everything in the hallway. This ranks near the bottom of every Hilton I've stayed at including ones out in the boonies.

Starting with check-in: I couldn't find anyone at the front desk. A very nice gentleman cleaning…read morerooms offered to find someone for me. Strange encounter. The clerk wasn't outright rude, but for the first several minutes seemed pretentious, like I wasn't good enough to stay there. He didn't introduce himself or ask my name; I introduced myself and asked his name after check-in, and he warmed up a bit. It felt like I'd caught him doing something wrong or arrived before he was ready. I had to ask multiple questions because he didn't offer information or engage. My customer service was on point--his, not so much. I'd been driving all day and was exhausted, wearing very casual clothes, but he felt very judgey. I asked to see the rooms after reading reviews. The first was rundown and not worth the $150 he quoted. He kept going into the back office between questions, implying he was busy or nearly full (there was only one car outside). When I asked to see the other side of the hotel, which had allegedly been updated, he bragged about being fully booked, though I only ever saw three cars. Odd. The second room was just okay, but I was too tired to find another hotel, so I stayed one night. Few things frustrate me more than visible neglect and lack of detail. There were drywall screw heads popping out, scuffed walls, holes, and water-damaged bathroom drywall from a poorly placed glass shower door--crumbling onto the floor. The floor itself was dirty. The outer entry door was peeling badly, shedding bits of clear coating onto the floor and my hands. The blinds appeared to not have been cleaned in months--which should be done regularly. The bed frame was filthy--dust, debris, bits of wrappers and food. It was clearly dirty, with oils, handprints, and dried liquids (I'll leave that to your imagination). The closet doors, off-white, had visible hand grime. The disinfectant wipes I used were brown - yuck. The lamp was dusty, an outlet near the bed had a broken metal piece stuck inside, and both the bathroom vent and hair dryer were caked with dust. The dryer filter hadn't been cleaned in ages. The countertop above the mini fridge was detaching, the bathroom shelf was decaying, and the shower glass hadn't been cleaned. The creamy drip marks on the wall--hopefully conditioner or soap--remained, and the grout was mold-stained. A simple bleach spray would've fixed it. The shower water pressure was awful, with calcification that needs vinegar soaking. It also leaked from the stem. Meanwhile, the sink had too much pressure. The cleaning staff were wonderful--always offering help. The issues here clearly stem from management, not staff. I realize this isn't a four-star hotel and that my standards are higher than average. Having worked in property management and emergency response, I've been in many homes across all conditions and know what "clean" should look like. I attached photos (which don't even capture all of it) so others can decide for themselves. Public beds and showers should be cleaned frequently so dust, germs, and bugs don't build up. The initial clerk did warm up by the end, and wasn't outright rude, just awkward and pretentious at first. When I checked out, a different man was working. He was extremely pushy, insisting I stay longer despite me saying I had to get back on the road. Then he handed me a clipboard and said it was mandatory to fill out--a sheet listing my name, room number, and space for comments, stacked under previous guests' notes. I told him I'd review the hotel online instead. He insisted I fill in each section, so under "comments" I wrote "review on Yelp." Other than being pushy, he was friendly--but it was an annoying end to a stay that wasn't worth the cost. Not the worst stay I've had, but definitely not one I'd repeat.

This was hands down one of the best if not the best experience I've had with a hospitality service…read more The room itself was immaculately clean and perfectly located in the center of all of the action in studio city. Minutes from Universal Studios and surrounded by shops and bars. Our room included car port parking which was a great surprise and we took full advantage! We always felt safe and taken care of. The staff was incredibly welcoming and friendly and even gave us a parting gift for the road. If I'm ever staying in the area again, this will be where I stay!

During my stay at the Conrad Hotels & Resorts, I witnessed an employee named Joy go above and…read morebeyond to protect and care for a guest, and I truly believe her actions deserve recognition. Last night, I saw a young woman enter the hotel clearly under the influence alongside a young man. At first, I assumed they were together, but something about the situation felt off. The young man seemed to be following her and trying to control the interaction while insisting she was "fine" and didn't need help. What stood out to me was that Joy did not simply take his word for it. She stepped in, calmly took control of the situation, and continued checking on the young woman despite the man trying to speak over her. After some back and forth, I heard Joy directly ask the young woman if she knew the man. Shockingly, the young woman said no. At that moment, Joy immediately asked the man to step away and questioned why he claimed to know her and why he was following her. Once confronted, the man left. From what I witnessed, the young woman was then safely escorted and able to recover in safety. As a bystander, I cannot express how much respect I have for Joy. In today's world, many people would have ignored the situation or brushed it off as people "just having fun." Instead, Joy trusted her instincts and potentially protected that woman from a very dangerous situation. Because of her attentiveness and courage, that young woman was able to safely wake up without a stranger in her room or something far worse happening to her. Watching this unfold honestly made me feel safer staying at this property. Employees like Joy are rare, and the Conrad should be incredibly grateful to have someone so observant, compassionate, and proactive representing their hotel. On behalf of that young woman and as someone who witnessed everything unfold, thank you, Joy, for stepping in when it mattered most. The world needs more people like you. Keep up the amazing work.

The Conrad Los Angeles was the perfect place to stay overnight in LA. While not walking distance…read morefrom much, it was easy to uber. The hotel was very clean and accommodating. The best and comfiest hotel bed. The views and interior design were spectacular and the restaurant and dining options were delicious. The amenities were great as well. The hotel so kindly held our luggage after the check out time, which was a tremendous help before our late flight. When a hotel is as accommodating as the Conrad, it truly makes the whole experience. I will definitely be staying here again!

Good price, nice area, nice lobby, however rooms are a little dated depending which room you get…read more 5th floor water takes forever to heat up sometimes. Decently clean but definitely older furniture etc Wish there was an actual breakfast rather than pop tarts like some muffins or rolls even. Hair dryer sucks and doesn't even have an attachment on it to help blow dry. The lobby is the vibe but the rooms just suck. Bathroom ceiling was concaving inward. Just very low decor wise compared to the lobby

The hotel was okay overall, but there were definitely some pros and cons. The rooms are pretty…read morebasic and feel a little outdated. The location is excellent and was probably the best part of the stay. The pool area was nice and a great place to relax. On the downside, the air conditioning didn't work very well, and the breakfast was disappointing with very limited options. Parking cost an additional $10, and there was also a $100 deposit required at check-in. One of the biggest issues was being woken up at 7:05 a.m. by an employee vacuuming nearby, which wasn't ideal when trying to sleep in. If you're looking for a hotel in a great location and don't mind basic accommodations, it may work for you, but there are definitely areas that could be improved.