I recently stayed here, not as a tourist, but as a local. I live in an apartment building nearby…read moreand our hot water had been out for four days, so according to the city, the mgt had to pay to put us up somewhere "habitable." As a local, I had never had a reason to stay in a nearby hotel, but this looked charming and that was what I needed. Somewhere welcoming and cozy. Well..... it was cozy. Welcoming, not so much.
Because I'd booked last minute via a third party, apparently they hadn't yet received my reservation. I walked in the front door, (it was unlocked), and then wandered down a small hallway until I saw a sign for "Reception," (there is no one to greet you as you walk in). The "reception" is tucked away around a corner of the kitchen. So, I wandered in there and was immediately admonished I should not be there, and rather coldly asked if I had a reservation. The woman also commented, more to herself than to me, that the front door should've been locked. Not my fault or problem.
ANYway, once she finally did find my reservation, and realize I was there legitimately, she said that the room wasn't ready, (it was 5pm), and she'd have to make it up. That wasn't a problem for me, I waited in the living room area and helped myself to the wine and cheese, which was nice.
She also, for the record, brought a small heater to my room when I asked if there was a way to turn down the air-conditioning, (it was centrally controlled, and turned off at sunset, so that was fine.)
Also on the plus side, the location is nice, the bed was very comfortable, and hot water very hot, (which I greatly appreciated). But the place is showing its wear. There was a light on one side of the bed, but looked like the one that had been on the other had been removed (see pic). And there were small stains on the wall above the toilet. It could use a refresh, especially for almost $400/night.
The breakfast which some rave about, was rather lackluster. All cold -- hard boiled eggs, some granola, fruit, hard bagels. I mean, it's ok, but there was nothing hot, and nothing to write home about. Maybe I hit a day when the cook was off?
Finally, this review would've been four stars, but for the fact that when I went to check out I was again treated with the same cold and rather put out attitude(?) I asked if I could please get a copy of my receipt and was told it would be emailed to me later in the afternoon (?) Because I needed to turn this into the mgt company, I really wanted to make sure I got it, so I tried to explain my situation, (again no response to the reason I was there), and she quite reluctantly offered to print it out for me. Truly, there's a weird vibe to this place. Almost like you'd somehow wandered into someone else's home and they're annoyed to have you there. Maybe it was just my odd circumstances that made it so, but if the hot water ever goes out in my apartment again, I won't be returning.
