I've been debating adding this review, but it has to be done. And I am really hoping it is taken in the spirit it is intended: for there to be improvements made.
I've been a HUGE fan of Branca since they opened in Bushnells. I used to go once a week for lunch, and several times a month for dinner; I would always celebrate my birthday there, and I brought friends and family many times for special occasions. We always always always enjoyed the food.
But with the newer Branca Basin and Bitter Honey restaurants (which are part of the same restaurant group) opening, it feels like this suburban outpost is declining. Portions are small, lunch service has been reduced to Fridays only, and prices have really gone up for what you get. Despite this, the restaurant is usually packed, but I am not sure I will be one of those filling a seat much longer.
My most recent experiences have been during Friday lunches. Three weeks ago we had a party of 4 and sat outside. It took 20 min before a server appeared to take our order; another 30 min for food to arrive; long periods in between without water filled or beverages; we ordered dessert and that took another 30 min. All together, with a reservation, it took us an hour and 45 min from seating to leaving. This is the kind of time those of us who work and try to enjoy a quality meal during the lunch hour cannot afford.
The food was still pretty good, but the limited lunch menu meant we all got either pizza or salad. And we still had to wait for such a long time for such simple dishes. And I have to say I am not a fan of spending almost $30 for salad and a drink when service is that slow.
That particular day was also nice outside, and there were about 4 tables of people eating outside, plus most of the interior tables were full. There appeared to be one server, the bartender who was helping, and the hostess who was also helping. All of the staff were running around crazy; very friendly and apologetic, but obviously understaffed; and I'm guessing the kitchen was too based on the slow delivery of our orders.
Two weeks ago we went for lunch again, this time with a party of 6, hoping the previous week had been a fluke service-wise. We sat inside this time, and again, most of the tables were full. Same exact service situation, and this time one of the servers was rude when we asked for menus after we had already been seated 15 minutes without them. Again, food quality was good and we all enjoyed, but the stress of trying to get the attention of the wait staff, to get our drinks, then our bills, pay our bills, get change (this took 20 minutes for the one person who paid cash!) means we will not be back again for lunch.
Working out in Victor, Branca has always been my go-to for spot-on delicious, hand crafted, fresh food, for lunches and dinners in the area. But now I feel they are just letting the lack of staff and slow service kill the whole experience. I am hopeful that once Branca Midtown and Bitter Honey hit their strides, some attention will be paid to Branca Basin again, and there will be a return to the 'old Branca' I knew and loved. read more