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    Braman Rolls-Royce Service

    3.0 (2 reviews)

    Services - Braman Rolls-Royce Service

    Auto brake repair

    Auto engine repair

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    6 years ago

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    Braman BMW Miami - Enjoying delicious coffe & snacks while waiting for our test drive

    Braman BMW Miami

    (511 reviews)

    Edgewater

    I had a great experience with Omar Cruz at Braman BMW Miami. I requested quotes from several BMW…read moredealers throughout South Florida, and Omar was one of the most responsive sales person. He took the time to understand what I was looking for and was very willing to work within my budget to put together the best offer overall. I really appreciated how attentive, professional, and accommodating he was throughout the entire process. He answered all of my questions and made sure I felt comfortable without ever making me feel pressured. I'm very happy with my experience. I can't speak to other departments yet since I haven't had that experience, but when it comes to sales, Omar and the team were excellent and truly deserve five stars. I would definitely recommend Omar Cruz to anyone looking for a BMW!

    Every time I come here, there seems to be some kind of problem, whether it's a delay, overpricing,…read moreor another issue that ultimately requires manager involvement. At this point, I would estimate that 99% of my service visits have ended with me having to speak with a manager. My most recent experience was especially disappointing. I brought my car in for a battery replacement, and afterward discovered that approximately $30 in quarters that I kept in a bag inside my vehicle was missing. The change was there before I dropped the car off and was gone when I got it back. On top of that, my car wasn't even washed. After spending more than $500 on a battery replacement, I expect significantly better service, attention to detail, and respect for a customer's vehicle and belongings. Unfortunately, this experience was the last straw after repeated issues here.

    Limited Spec - This is where they had glued the emblem on a $200,000 car. Mickey Mouse job.

    Limited Spec

    (11 reviews)

    Horrible Experience -- Lack of Transparency…read more My experience with this dealership was extremely disappointing. I was interested in a 2024 GT3 RS in Ice Gray with blue rims (Canadian-market vehicle). We agreed on the full price, and I had both cash available and my bank loan approved. I signed the paperwork and give them a $2,000 deposit because I was ready to purchase the car. What is especially frustrating is that after I signed the paperwork and give them my deposit, they continued offering the same vehicle for sale for four more days. After several days, the situation changed. I was told that the $2,000 deposit was actually for documentation fees. Then I was told that because they did not work directly with my bank, another dealer would have to help complete the deal, and they wanted to charge me an additional $2,200 for Doc Fee AGAIN I have now asked for my $2,000 deposit back three separate times over the past week, and I am still waiting for my money. I have documentation and proof of everything I have stated in this review, including the communications and paperwork related to the transaction. Keith and Farid, I am asking you directly to please resolve this matter and return my $2,000 deposit. I believe customers deserve transparency, clear communication, and for agreed terms to be honored. This has been a very disappointing experience, and based on what happened, I cannot recommend this dealership.

    Everything. From A to Z. This is the worst place to buy a car from, it feels like a nightmare,we…read moreare from Michigan. None of these things were disclosed to us when we purchased the vehicle, when you spend $200,000 on a car CASH these things should be disclosed. This place is shady, I have attached pictures and details of the complaints. And no, this is not a competitor. This is a real purchaser so do not reply to me with that bullshit. I will be contacting the BBB. You cannot do these things to people that work hard for their money. If the emblem is missing then you should notify that to the customer especially when the part and labor is $7000. You told us that car was serviced before shipping out the service light says service and 700 miles. Scratches all around the car, this car has been in an accident and you guys failed to mention that. There is no power in the back. Seats and TVs in the back zero power. The bumper has been replaced, people are not stupid, but we trusted you guys and that's why we went with what you guys told us over the phone. 0 stars!!!!

    Mercedes-Benz of Coral Gables

    Mercedes-Benz of Coral Gables

    (230 reviews)

    Everything!! Nothing is ever a problem. Fantastic service absolutely outstanding. Whenever u have…read morean issue with our 3 year old mercedise convertible they come come asap drive it to their garage in coral gables quickly fix the issue them back it comes. Thoroughly recommend their team 100% Alex

    Unfortunately, this has been one of the worst car-buying experiences we've ever had…read more During the sales process, the dealership was relentless with communication. However, the moment the purchase was complete, the customer service completely disappeared. We purchased our vehicle in April and were even required to arrange shipping ourselves--something other dealerships we've worked with have always handled. Months later, we are still waiting for our tags. Getting anyone to respond has been nearly impossible. No one will call us directly; communication is limited to email, and every delay comes with another excuse. First, the person handling our paperwork was on vacation. Then we were told it was delayed because it was the end of the month. Now we've been informed that the FedEx package containing our tags has been lost somewhere in the dealership. At this point, there has been a complete lack of accountability, urgency, and customer service. Once they have your money, don't expect the same level of attention you received before the sale. If you have other options, I strongly recommend taking your business elsewhere. There are plenty of dealerships that value their customers both before and after the sale.

    Braman Miami - My daughter at the entrance to Bramans BMW

    Braman Miami

    (61 reviews)

    Edgewater

    After being a steady customer of Braman BMW for 12+ years, we were shocked at the way we were…read moretreated this time around. We were there on 8/5/24 and were helped by salesman Uberto Mora. We showed him a letter that Mauricio from Braman sent us stating that we should come in because they wanted to buy our 2019 BMW X3 and give us a "much higher than market value" for our vehicle. We had been thinking about trading it in any way, so off we went to Braman with Mauricio's letter in hand! We asked for Mauricio at the front desk, but the receptionist said there was no one there by that name. Uh oh. She called Uberto over. We told him that Mauricio sent us and showed him the letter. He said he didn't know anything about that letter nor Mauricio. We were now getting suspicious. But Uberto said he would take care of us. Long story short, we found a 2024 BMW X3 that we wanted. Our 5 yr old X3 had only 20, 573 miles on it. We drove it only 5, 000 miles a year! It was very well taken care of and never in an accident! Braman offered a lowball $15k for it. Unbelievable! We were stunned and insulted! I quickly got on Google checking for fair market values, saw an ad by Carmax, who offered to buy your car, filled out their questionnaire, and their offer was $8,000 higher. We told Uberto to hold the new X3 for us, and we were going to drive out to Carmax and sell them our car and be back with our down payment for the new car. So, that's what we did, and everything worked out the way we wanted it. Next time, we will look for a different BMW dealership. You might think about doing the same thing.

    Service is good but you need to be ready for the cost of the "expresso" a brake pad cost USD 800,00…read morefor a 13k mile car.. worth it? No way! even on a Lease - I paid the part and the service even with 18 month car and a LEASE.. Mini never more in my Life

    Brickell Mazda

    Brickell Mazda

    (163 reviews)

    The Roads

    I purchased a Mazda CX-30 2.5 S Premium trim, and am very happy with it. The Sales Agent I worked…read morewith was Victor Garcia. Very professional and attentive to all my requests and requirements for a quality subcompact SUV. He offered a couple of different options, took me on test drives and patiently answered all my questions. Took into consideration my comfort level on size, color, style, and trim. He found a vehicle in their lineup that had everything I was looking for, and worked diligently to help me reach a fair OTD price. I feel I was offered a fair deal. Look for Victor Garcia, for a good, and fair car-buying experience. Nina M.

    Mi experiencia en Brickell Mazda con Yamil Massu fue muy mala. La primera vez que fui para hacer la…read morediligencia de comprar el lease de mi carro, no recibí un trato profesional ni transparente. Primero me dio un precio y luego cambió diciendo que ese no era y que el precio correcto era otro. Cuando le pedí que me explicara de dónde salía ese precio y que me lo mostrara desglosado con taxes e impuestos de una manera profesional, simplemente agarró el mismo papel que ya me había dado y escribió encima con un lapicero. Honestamente eso no me pareció profesional ni serio para una compra tan importante. Salí muy decepcionada por la falta de claridad, honestidad y transparencia durante todo el proceso. Luego regresé otro día y me atendió Carlos Sebastian, y la diferencia fue enorme. Él sí me explicó todo con paciencia, claridad y profesionalismo, además de darme un mejor precio desde el principio. Gracias a su atención pude sentirme tranquila y segura durante el proceso. Brickell Mazda debería tener cuidado con el trato que algunos empleados le dan a los clientes, porque una mala experiencia como la que tuve con Yamil Massu puede hacer que las personas decidan irse a otro lugar.

    Braman Rolls-Royce Service - autorepair - Updated September 2026

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