I've been taking my BMW Z4 for service there for years. Jomar Orozco is the reason why I don't go anywhere else. He solves all of my problems, and he always finds the best solution at the best price. He has earned my trust, always kept his word, and made sure my car is operating at its best. Their service is excellent and on time. From the moment you arrive everybody is friendly. Now with Covid, they picked up my car, because it was due for an oil change and delivered it the next day. Jomar made the arrangements while I was out of town. I highly recommend Jomar and the rest of his team at the Braman BMW service department. read more

ZERO STAR! That's what they deserve. My experience there was a nightmare. BRAMAN HYUNDAI IS TRASH!!!! I will NEVER EVER go back to this place and I don't recommend anyone going there for service or to buy a car with them. I don't wish to anyone what happened to me with this dealership: THEY CRASHED MY CAR TWICE and the last time, they didn't admit it and I couldn't fix it! If you want more info, read the timeline of my events: May, 7: Took my car to the Hyundai Dealership of Braman. Apparently, my car had an engine recall which I was never contacted about neither the car showed any engine check signs. Braman took over a week to get a repair approval for the recall leaving me without a loaner car. May, 9: My Service Advisor GARY DESROSIERS (I don't recommend him, at all, the worse person to follow up and give a great customer service) gave me Hyundai -CA (Corporate) phone number to follow up by myself about the status of my approval. So, he can't do his job... May, 14: Finally I was told my car needed a new engine and it would take up to 8 weeks. I got a loaner car. May, 15: I receive a call from Hyunday in CA (Corporate) letting me know that my process could take from 1 month to 3 months. May, 16: My car was ready to pick up. THEY CHANGED THE ENGINE IN 2 DAYS! At this time it was suspicious for me. I asked GARY DESROSIERS at what time could I go to pick up the car, he said 8PM. "Coincidentally", they close at 8PM. Anyways, it wasn't a big deal for me, I showed up before but this guy wasn't there. While the cashier was looking at my case, my car wasn't ready to release on the system! She had to go and look for my advisor (as I mentioned, he wasn't there) or Service Manager of Hyundai (he wasn't there either). Ryan Mullings, Service Manager from Mini was the most helpful person in this dealer, helping me out thru the process to get my car back. When I finally got it... MY CAR WAS CRASHED (Rear Bumper) AND MISSING GPS ANTENA! Ryan was ashamed, took a picture of the damage and let me get the loaner car again. May, 17: I got a call from GARY to let me know they reviewed the pictures and will do the repairs. Waiting time: Until the end of the month May, 28: My car is ready for pick up. It took them an hour to find where my car was... Really? After all, I wanted a breakdown of what they did to my car: I didn't trust this dealership anymore. So I went with the Service Manager of Hyundai ALEX HEREDIA. He didn't even know about warranties on cars when you do a recall and replace the engine. After a couple of calls, they finally got an answer for me. NOTE THEIR IGNORANCE! Finally, I went to my car and the first things I see: - NO GAS, 0 miles range and I didn't leave it like that. - Over extra 100 miles. - The advisor, Gary, left at 5PM (before my car showed up). My car was delivered by the Service Manager. He lets see his unprofessional manner once again! - Again, Ryan from Mini helped me to refuel my car. May, 29: I receive a call from Gary telling me to go anytime this week for complementary services that they were trying to sell at the first time: A/C filter, Engine filter, Brake flush, Wipers, Transmission flush. I accepted it! Jun, 1: I was at the dealer by 9:15AM. I left my car with the promise of only 3 hours waiting time. At 2:30PM no contact from agent or dealer. I decided to call and my car was ready. They were trying to make up what happened for the first time but suddenly... MY CAR WAS CRASHED AGAIN! (Front Bumper) I made the claim and it looks like my car had some white lines, but these ones were terracotta color and it was fresh. They refused to repair and I walk off letting him "I hope don't have to come back anymore" After all, 5min later my boyfriend called Gary to try to get a polish on my bumper because I WAS RIGHT! He said he didn't feel safe with me... REALLY? I'm the one who doesn't feel safe with Braman Hyundai. I called the police and report the damage and situation. They refuse me by FL law as a customer of Braman Hyundai. read more