Amazing experience! My salesperson, Milton Tellez was fantastic! He was knowledable, personable, and give me several options within my desired price range. After being treated pretty poorly by Mercedes, Milton and Braman Motors were a breath of fresh air! read more

Ordered a grille online, part came in damaged and appears to have been used. Replied to the email and no response. Replied to email from the order confirmation and no response. Looked up contact email from Paypal and email got sent back as invalid email. Called the number in confirmation emailed and got the run around and transferred to "online parts" where no-one ever answered and never responded when I left voice mail. Had to get Paypal involved after several attempts with still no response to return item. Paypal did intervened but i still had to pay out of pocket for return shipping of damaged used part that was received. Absolute worse customer service as there is no point of contact through emails or phone. Never again. read more

The experience I had at braman was amazing. My mothers lease was up so it was time to switch into something brand new and this was the smoothest and most timely deal we have ever done. Our sales associate Wesley did an amazing job answering all my moms questions ( they were a lot) and breaking everything down in a way she would understand. Will definitely be recommending to friends and family! read more

one star is too much for this place. I brought my car for service, a simple check with and change of 12v battery for my i3. took them 2 weeks to execute the repair, had plenty of problems with the post arrive programming and had to involve a bmw mechanic (not sure what they are then???) to fix the issue. customer service is a disaster, seldom reply to enquiry and once you pay online they are supposed to have all ready for pickup. but wait no!! had to wait 10 min for cashier to print all document and another 10 for the car to be brought from the garage. BMW should be appalled to have such a representative in Miami: just appearance but completely incompetent and unprofessional. Not to mention the valet people at car drop off and pick up: a bunch of rude and careless guys who don't address customers when one arrives, and seems they are doing you a favor to attend you! I would much rather drive my own car to the garage that have these guys handling it!!! read more

The top of my convertible didn't want to close, it was Friday and I had to go to a meeting to another city. They told me to leave the car for an inspection. I told them I just needed to close the top of the convertible and that was it. They told me I had to leave it and it could be a $1400 job + $400 revision. I called a friend of mine, he told me how to place the top back, it took 30 seconds to do it. This place is a full scam, a year ago I had a problem with my AC, they wanted to charge me $1700. I was like what? I bought a can of gas for the AC at $2 at the store and my car has been just fine since then. These people will strip you off with no mercy if you ket them. read more

I wanted a 2023 M440i and was ready to buy the car from Brahman and was working with a salesman for several weeks to build the car I wanted and made an appointment last Saturday to come down and put in my order. It was then that he informed me that there is a $10,000 "market adjustment" added to the MSRP of the car. I was never informed of this before and wasted my time coming all the way there when they could've told me this before. I find this remarkably unprofessional. This so called "market adjustment" is just a form of remarkable greed by Brahman to take advantage of the lack of supply. Frankly this makes their dealership look highly unethical. I called every dealership in south eastern Florida and not one is charging an extra $10k on top of MSRP. The few that were charging $5k told me that they would even waive the markup. I went to the dealership that is charging zero above MSRP and purchased not only a car for myself but my friend came along and purchased a new x5. My girlfriend will be purchasing an X5 in three months from this dealership when her current lease expires. Brahman lost the sale of three new vehicles due to greed. Nice job read more

Braman BMW is not your typical BMW service center. They work off volume and it shows through their lack of customer service. The people are friendly enough, however they will try to work on your car the least - for the most amount of money. This warning is especially for those that are repairing their cars out of warranty. They will honor part of it but good luck getting them to honor all of it. You will most likely end up with a car 'mostly' repaired because Braman BMW was not willing to go the extra 1/10 of a mile. Most people come here since it's conveniently located downtown. However, don't be drawn into this mistake if you can drive your vehicle to South Miami or Pembroke BMW. read more

Avoid them. After agreeing in a trade in and purchase of a new vehicle out of nowhere came the $15,000 premium I had to pay if I wanted the vehicle. I really thought the old classic shady "car salesman" was long gone the way every dealer is now fully transparent. But no, these guys still as shady and unethical as they come. Avoid them and Take your business elsewhere. read more

AVOID THIS DEALERSHIP AT ALL COST. Bought a BMW from these guys, from out of state. First of all they advertised online one price, when I reached out about the car, they said it was a different price, which was a $50K MORE than the listed price. I get mark ups but that was pretty funny when I heard that. I passed on the deal and they reached out stating they would honor the MSRP listed price online. I have purchased 3 cars from out of state before, from independent dealers and from manufacturer dealers. So this is not the first time I have bought a car from out of state. I am going to save the time writing out an entire story of how this transaction went bad from start to even this moment of writing this review, but below are all the things that have happened since the moment I reached out to this dealer. 1. massive up charge on a car. 2. would not provide shipping logistics, required me to do all the leg work. 3. Required full payment of car before they would send any of the paperwork 4. emailed me unsigned copies of all the vehicle paperwork (2 copies) 5. would not let me keep 1 copy of the duplicates they sent me (had to sign both copies) 6. would not release my car to the shipping company until I had signed all documents even though they had my money cleared for over a week. 7. Would not send me a coy of ALL the papers I signed and the dealer signed. When pressed for them, they advised they don't send those and I should be fine with blank unsigned photo copies. I had to get BMW corporate involved just to get signed copies of the transaction. 8. Would not allow me to register and do all the paperwork with my DMV locally. Required me to write them a check for registration, taxes and all the paperwork to register the car in my state. (not unheard of but not common) All transactions I have done, I have been the one to go to the local DMV to register my car, title it and pay the taxes for my state. 9. Took my paperwork (at the time I had blank copies) to the DMV locally as soon as the car arrived (about 2 weeks after paying in full for the car) and they advised there was nothing they could do for me as far as registration, title, VIN inspect, etc. I did not have actual signed papers or original copies. They also said I needed the title. 10. Temp registration they provided EXPIRED and I had received NOTHING about plates, registration, title. I took it to my DMV again, since the car was now going to be undriveable on the streets due to no registration or plates. DMV locally advised that they should have given me the title within 1 week (it had been a month now), they should have allowed me to do all the paperwork myself not them... Luckily the DMV felt bad and allowed me a 1 year TEMP registration with transferring of my old vehicles plates and did a VIN inspection. They advised that if I don't get the title within the year, I can NOT register the car again and it would not be drivable. They also made me pay for the new temp registration, keep in mind I already PAID the dealership for registration. So now I have been charged TWICE for registration. 11. As of writing this review, the dealership STILL has not provided me with the title to my car. Car has been paid in full (no bank finance), VIN inspection done and provided the dealer with the recite showing inspection paid for. Through all of this, the dealership has been 50% responsive to my emails, had to get BMW corporate involved which they helped on some issues but has yet to do ANYTHING to help get the title to my car. At this point I have now had to get my lawyer involved to get the title to a car that I legally own and this dealership has refused to release to me. I would DEFINITLY never buy or recommend someone to use this dealership EVER. And the way that BMW Corporate lack of support to get involved on an issue like this, with a dealer representing their brand.... I would probably never get a BMW again, which is sad because we have owned 6 BMWs personally and our family has had corporate leases with BMW for our past company for over 20 years. read more

Bought an M3 from there. Horrible customer service, I only buy from CARRIO Motor cars now cause of their customer service

Wow. What an amazing buying experience. Gus is an outstanding sales associate, unbelievable job on all aspects of my purchase. The professionalism of the Braman team is unmatched.... I look forward to being part of the Braman family!!! Mr. Rodriguez is truly an amazing leader, as he has set the tone for this amazing team... I highly recommend this dealership... read more

I recently stopped by this BMW dealership because I heard that they were trying to move some electric vehicles so I figure I would look at the deals. I was stunned at the level blatant robbery in these "special". They showed me a deal on an X3, here are the terms:$49k, the lease interest is 5%, oh and they were not budging much on the MSRP either, so they wanted a down payment if you wanted lower payments. Now, for all of you who actually swallow this pile of garbage, lets walk thru the numbers. First, between the dealers and BMW they have inflated the price on these vehicles by at least 25% since the pandemic, keep that in mind. Now, if you give any down payment, like they want, on a lease and while driving off the lot the car gets totaled. What do you think happens to the five thousand dollars these guys want you to put down? It disappears, like most of their promises. So if we work with the car at $49k, they tell you residual percent is 57% range for the sake of argument. Here are some figures, mind you these figures are not including the down payment they suckered you into giving, or the fancy dealer's fees (typically $1500), oh and the fee to turn in the car $995. Which said fee is so the dealer could discount that from purchasing price. See, BMW forces the dealers to buy the car at end of your lease. So, the more they charge you for tires and whatnot, the cheaper they get the car. Also, let's remember BMW does the financing, they make an extract $2k every year on your lease from the interest. You guys want to know the level of theft, the payment below was I paid for an x5 which was $73k with all the bells and whistles a few years ago. read more

We visited Braman on Friday to get educated on what our options were to trade in my 2014 BMW 528i only to learn I was upside down way more than expected. I needed practically a miracle to get in a new vehicle. With the help of their A+ team, we drove off the lot in a brand new 2020 330i. Thank you to Mark Chisolm who introduced us to their General Manager Willie who placed us in great care with Client Advisor Vitalii. I normally dread going to the dealership but Vitalii was one of the most easy going salesman I've dealt with in a while. Even when I was up front with what car payments I could afford, what seemed inevitable at first came to fruition. My fiancé bought his BMW X4 here two years ago and was happy with his buying experience. We continue to be pleased with their service and would continue recommending this dealership! read more

Braman BMW Miami - Car Dealers Near Me - Miami, Florida

For my 8th BMW, I decided to go to Braman the first time. Very bad Sales service after the deal is concluded. I will never refer someone to that dealership. 1st appointment to sign the deal on July 7, the car wasn't ready. I seal the deal because the car would have been ready the next day at 10:00 am. A phone call on Saturday to postpone to 1:00pm. A 2nd call to postpone to 2:30. A 3rd phone call to inform me that a mistake happened . My car is not ready. I was going on vacation and planned to pick it up on July 17. Meanwhile, they had to fix the bumper, get me the 2nd car key and floor mats. When picking up the car, nothing has been done. After begging for 1 month and a half, I got the floor mats. Never receive a phone call to fix the bumper as promised. I texted the salesman, he said the key is in back order. Finally the key is ready. I left work today to pick up the key. After wasting 30 minutes from Sales to Parts back and forth 4 times, I was told the was never ordered. Now they need my car registration, license etc I was so upset that I stepped out . IT IS A MESS THERE. THE SALESMAN IS NOT PROFESSIONAL AT ALL read more

Where to begin. STAY AWAY!!! Terrible service and they are all crooks!!! And they DON'T care. They are in serious need of auditing. You decide. You have the facts below. In Oct. 2018, I was shopping for my 2nd BMW lease. My husband received a call from a Salesperson at this dealership who promised him that if we came on Saturday, he would have the car we wanted. We knew specifically everything we wanted (after all, we already lease one BMW vehicle). We showed up on Saturday and he kept quickly showing us the paperwork listing off our wish list. At one point I notice that the mileage says 200+ and I asked what that meant. He says off hand that it's a gently used vehicle. Not only did he not mention that it was used but he was trying to get us to sign without reading all of the paperwork. We walked out, furious at ourselves for falling for a sales guy and for almost falling again. We ended up leasing our BMW in the S.Miami dealer. 2nd example of why the Brickell location is full of crooks. In July 2019, the battery on my first BMW kept dying and needed to be jumped. So, I diligently took it to the S.Miami dealer to have it checked. The battery was completely discharged so they charged it and kept if for several days to ensure it would run. Five months later, on November 29th, the battery on my first BMW died again. Unfortunately, since my car died while I was in Miami Shores, the Brickell BMW location was the nearest I felt comfortable driving to after jumping the car this 2nd time around. HUGE MISTAKE!!! The S.Miami dealer was over 20 miles farther. I won't bore you, but Kristopher Barres wouldn't call me to discuss the problem with my car, he wanted to handle everything via text. Texting me that "vehicle batter is exhausted and needs to be replaced ... issue was not considered a warranty matter ... therefore the cost of the battery replacement is $460 plus tax" - for me to pay!!! Who texts such a thing?! I spoke with Kristopher Barres on the phone and asked to speak with a manager which he refuses me. He tells me that the ignition switch was left on in the car by me or by a valet or children. I told him I hadn't left the car on, have no children and certainly don't valet our cars. --- How come this reason was not brought up in my initial visit to the S.FL dealer when the battery died? --- No one was able to coherently and with certainty explain how both issues are completely unrelated. They both resulted in dead batteries that had to be jumped to start the car. --- All I hear is that this 2nd time, the ignition switch was left on and that it's my fault (vehicle owner) not a vehicle issue/battery fault. Hence, the vehicle owner has to pay to replace the battery ---- when in July the car was deemed OK enough where I was allowed to drive out with it. I'm extremely frustrated and irritated that I found myself having to bring my car to Brickell motors when all I knew was the shadiness of the sales guy, we dealt with on Oct.2018. But most importantly I'm extremely dissatisfied that dealers like the Brickell BMW is allowed to operate. BTW, I ended up removing my car from Brickell BMW and took it to the S.Miami dealer where they replaced the battery under the warranty. They found out that the battery was defective. read more

My next car wont be BMW for the simple fact that I'd have to deal with these incompetent people. Delays, no communication, no sense of hospitality. Just absolutely AWEFUL read more

I got into car accident on New Year's Eve, after finalizing my reports and insurance claims I decided to take my car to Braman BMW for repairs because I've serviced with them in the past. This time around I thought I would receive the same service but I was and am still completely exhausted and dissatisfied with the service and communication from Braman. I dropped my car off at the body and collision center late February. Fast forward until today I am still without my vehicle I went months without receiving a update or notification from Braman until I decided to apply pressure and reach out to them myself to get a update. I was then given a WEAK apology and notified Braman was down for a MONTH with technical issues. As a manager I know what it is like to manage a multi million dollar business and deal with different clientele. The fact that Braman Miami as a brand has been in business for over 40 years and built a reputation of being one of the best dealers in south Florida so claim to be allow things like this to happen with no sense of organization is ridiculous. It has been more 6 months since I dropped my vehicle off for repairs. Despite the fact you have to reach out to my insurance for settlements on payments for parts IT SHOULD NOT TAKE 6 months to reach an agreement. If I am to give an estimate it is going to be 7 or 8 months before I get my vehicle back from repairs for something I felt could have been done within 3 months TOPS!! after reading the previous reviews and seeing the things that gets brushed under the cracks I will not have the same situation happen again. Braman has been my go to for whenever I needed a assistance so this is disappointing I have to come on Yelp and write a review about the service being not up to par this time. read more

Braman BMW Miami - Car Dealers Near Me - Miami, Florida

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DO NOT TRUST THEM! It truly sucks how dealers take advantage of you! My friend recently got his 2018 bmw m240i car "fixed" here because of a coolant problem and the day right after they "repaired" it ... to no shocker the car had white smoke coming from the exhaust. Car had to be towed right back to the untrustworthy dealer. They clearly do this on purpose to make you keep coming back and paying THEM. It's crazy how your car has more "issues" right after they "service" it. Find yourself a local mechanic who is trustworthy and you can see is actually not doing a bad job on your vehicle. read more

These people couldnt find their way out of a paper bag. No point in making an appointment , theyre never on time and the 3/4 of staff standing around would rather walk into oncoming traffic than actually help. Forget emailing and setting up details of your visit, no one communicates with each other i regards to what clients are getting, and when you try to tell one person what the ther emailed its met with attitude. Literally drive anywhere else south bmw or vista coconut creek or pompano, worth it for decent service. read more

Hmmmm. Where do I start? I'm a HUGE Mini fan..In fact I'm still enjoying me car now, but I was looking to move into countryman w/automatic trans. Issues that happen from 1-10 1. Online "salesman " emailed me a car with the wow factor/ good price. 2. Friendly salesman greeted me at the door and provided me with the info that made sit down at his desk. 3. Showed him the email I received from Braman Mini, and he told me (we have the car here) lets got look at it. 4. We got upstairs an he's fumbling around looking for the keys, than He tells me; they just sold the car... hmmmm switch and bait technique... NOT Cool! 5. He than shows me other car with lesser add-ons AND a higher price tag. 6. Now I've been sitting there about 45min fuming I was just lied to about the car I came into look at.. SO, here comes the manger full of excuses. She told me she'll find a " like car" . That didn't happen.. edit: manger had me sitting a around for awhile, and I asked the sale-person if could please find out why it's taking so long to go look at other cars. To find really no real reason. 7. Been at Mini now about 1.30hr my blood is starting to boil because no one is really addressing the issue professionally. Lies after lies . 8. I politely ask the salesman for my car key because I wanted to leave. He looked shocked! I can't Express enough that once you lie to a customer and continue lying thing only get worse. 9. I Drive 45min North Vista Mini they found the car AND honored the price that Braman told me . 10. I would never step foot in Braman again. read more

This place is extremely busy and they are just trying to charge you as much as possible. If you can go somewhere else I recommend that.

Never come to this place horrible my car was there for 2 and a half months and when i went to pick it up my battery was dead and they didn't even offer to help after i got stranded leaving the place this place is horrible. read more

Braman BMW Miami - This is how i got my car back! - Car Dealers Near Me - Miami, Florida

Honestly the staff isn't very friendly here but I was lucky to get Elmer. I've had trouble with my car twice and he took care of both situations as if I were a personal friend. I really wouldn't trust or work with the others. The cashiers are even rude and seem like they do not want to be there. However my car is always fixed quickly, they have awesome loaners for you to drive while your car is being serviced and the mechanical work is top of the line. Elmer keeps in contact via text with vehicle updates and status, so I am never worried or wondering about the car. So if you come to this location make sure you ask for Elmer !!! read more

Had my cars first service here. Brought in early Thursday and told a recall required it to take more than a day, no problem gave me a loaner. Called me a 1 pm next day to say okay to pick up. Got there at 2:30, went to cashier got my receipt to give to valet for my car pick up 2:45. 3:10 no car, asked valet person and assistants, couldn't speak English or find my car ( insulting). Went inside for supervisor who came out asked questions and made a couple of calls and determined my car keys were already pulled, so some must be looking for the car. He left, 10 minutes more, no car. It's coming I was told, in Spanish Couple more minutes I see my car and it turns around because after all this they forgot to wash it. I said no thanks, just give me my car. LEFT AFTER A 45 MINUTE ORDEAL. FIX IT !!! And get an English speaker out there!!! At least they serviced the car read more

I currently leased a BMW from here. I've always brought my BMW to get serviced at this dealer. Everything for the most part has been good except it today the door hinge on my car started making a noise and it seems that it is a that just needs to be tightened as I can see that it's loose. I live right down the street so I figured I would take it to the service department and they can just tighten the bolt which should not take more than 15 seconds to do. I drove up to the service area ,showed the loose bolt to the advisor, and he quickly informed me that it would be 1.5 hours to 2 hours. I pleaded with him to see if a mechanic can just take a quick look at it, but he was quick to say that they are under staffed and too busy. Such a shame, he didn't even try to help. If he would have just spent 1 minute of his time to call a mechanic and perhaps go above and beyond for a quick fix they. My lease is up in two months and being that this is the nearest BMW dealer, I will not be leasing another BMW based on this experience. Greats cars ( this is my second one) , but the service ruined it for me. read more

Braman BMW Miami - Loose bolt in door hinge - Car Dealers Near Me - Miami, Florida

Purchased my vehicle there with Jonathan A. Gonzalez and I had an amazing experience overall. The way he assisted me right away, reviewed my vehicle finance options and matched them to the budget I had mentally set. Showed me around the vehicle I wanted and allowed me to drive it. Financing and paperwork was done smoothly and time efficiently after negotiation was over. Took in my vehicle for service for the first time this Friday. One complain my service advisor could have been a little more social after I made him aware it was my first time there. Apart from the place being clean, staff being helpful and pointing me to the right direction. My loaner vehicle was super nice, service and staff communication was great. Only other missed detail was that they did not wash my vehicle thoroughly or maybe they don't hand wash their vehicles when their being left for service but it was okay because I'm overall thankful and happy with the service I was provided. My vehicles service was oil change, tire rotation, ac compressOr change, ac filter change and multi point inspection. Thank you Braman. Proud owner of a 2016 BMW 328i read more

re: braman bmw service dept. first of all, i went there for what my car's software system was indicating: oil check and engine check. the service rep did not bother to check that at all. all he was interested was to open up a haven of check-ups and see how to increase my bill. nobody bothered to update my system. i do not trust the service center at braman. they asked me to come back to review the software system and i am thinking about it because i really do not trust them. (the sales department at braman bmw, i have no issues.) bottom line - the service department at braman bmw is awful and bad service, especially to a new bmw owner. read more

First class BMW service! Nowhere else! Great team, professionalism, product knowledge and free smiles! They don't waste your time like other "high end" dealers...Great job guys! read more

Braman BMW Miami - Car Dealers Near Me - Miami, Florida

After moving from Massachusetts to Florida with my 128i from 2011, I obviously needed a shop to perform standard repairs and service. I clearly DO NOT RECOMMEND to go there. This dealership is ripping you off. I first stopped at Braman BMW Service for the regular service, which I found to be quite expensive (and the service guys are actually pushing you for unnecessary maintenance items), but for a first one, I gave it a pass. Two days ago, I had an issue that needed a diagnostic: car running rough, seamed like misfiring on one or multiple cylinders. Took it there, Braman read the information from the key, detected misfire codes and suggestion to replace coils & spark plugs (all of the 6). Cost me $250 flat fee for diagnostic. Service adviser calls back an hour later, saying that two cylinders have misfire and that it will cost me $1600. INSANE! 1h job (literally on this 128i model): $750 for the labor and $850 for the parts!!! Needless to say that I run away, bought the spark plugs and the coils and did the job myself, in 2h time, for a non mechanic. Last but not least: I paid $250 for the diagnostic, and all I got was a lousy sticky note with #3 / #5 on it. Ridiculous. read more

How many times do you have to have service issues before you stop going to a place. I've learned my lesson. A simple service to my vehicle and they can not even put on the wipers the correct way. Or, I can talk about the absence in communication in appointments. I will make the drive to South Motors from now on. read more

We are in the market for a new BMW X5, a vehicle we already own. Our son is about to get his driver's license and so we're passing down our older model to him. As mostly satisfied customers of BMW's, we naturally wanted to check out the new model. We got in touch with Braman BMW of Miami through the Costco Auto Program, an excellent program we've used in the past. We came down to their showroom at a time we'd previously scheduled with them. When we arrived, Sergio Rivera, an automobile salesman of theirs, seemed to be surprised by our arrival, perhaps because it wasn't on his calendar? He also didn't have the BMW X5 60i we specifically came down to Braman to test drive. After waiting about 30 minutes, a suitable car seemed to become available, but then another salesperson let someone else jump ahead of us in front of our very eyes and test drive it before us. We asked Sergio if we could go to lunch and come back and try it then, and he agreed. But when we returned about an hour later, he said the car wasn't available for a test drive after all because it had already been sold! We live in Boca Raton, which is a 1-hour drive each way to get down there and back. We told them as much beforehand, which is why we made an appointment with them in advance. This was ONE OF THE MOST UNPROFESSIONAL AUTO BUYING EXPERIENCES we have ever experienced! Not only will we not be back, but we will be detailing this terrible experience to Costco, an otherwise very reputable auto buying program (we have bought two vehicles through them in the past). We will NEVER BE BACK TO THIS SHOWROOM, NOR WILL WE EVER BUY A CAR FROM ANY OTHER BRAMAN LOCATION IN FLORIDA. Our advice: save your time & energy & money and go elsewhere! read more

I've had several BMWs throughout the years and most of my service has been at Braman but no more. While their service is comparable to other BMW dealers, there hourly labor rate is not. I called to schedule some work but was told it's $295 just to diagnose an issue and $360 per hour for labor. This is much more expensive than the other SoFL dealers. I usually chose to have the dealer do my work because there's never a problem with them guaranteeing it but Braman is out of the question at $360 per hour. It's simply obscene and taking advantage of people who can't take the time to travel to South Dade or Ft Lauderdale. I just got a price from the Braman body shop on a part I need to buy. They want $210 for a part they sell out of the dealer parts office for $170 that sells online for $127. AND.... they want an hour labor for doing a 15 min job. Who ever thought that owning a car dealer would be so profitable. Almost forgot...... I really didn't get my part price from Braman. I had to call another dealer because the primadonnas in the parts department wouldn't give me any assistance unless I could give them the serial number.....apparently all cars the same year make and model are different. I asked them to hold on for a moment while I get the registration out of my wallet and they put me on hold..........to never return. I called their supervisor who apparently is too busy to speak with the likes of a lowly customer. I don't see any changes in the near future because they have many other customers willing to be abused. read more

I received the attached reply from Braman BMW... Oscar, I don't see an apology in your reply about how your staff behaved. This is no the way to treat a client. Steve pulled the same useless sales tactic punching numbers in a calculator, nor did we get a real apology. Secondly, your salesman flat out lied about being the finance director which is completely unprofessional. Apparently the salesman that was assigned with us didn't have confidence to continue throughout the process by himself. We didn't feel welcome at all in your new car department. We did purchase a car from the use cars department and our salesman (Gus Abreu) was a very professional gentleman. It felt like I was dealing with two different business. Take note of the advisors in the used car section and maybe you'll sell more cars. Also, please do not share my personal information through comments on social media--it is a violation of clients' personal information. Thanks. read more

Braman BMW Miami - Car Dealers Near Me - Miami, Florida

This review was meant for the West Palm Beach service location, not the Biscayne Blvd location. Apologies. I changed this to 3 stars to hopefully not upset the average by my error. read more

Really disappointing experience yesterday at Braman. Went to look at a 328 with the idea of trading in my 2019 Mini Clubman. The salesmen were polite and knowledgeable so I requested to see numbers for financing or leasing. So they come back from Finance with a paper of two columns of numbers, none of which is explained and you can't tell if a specific item is being added or subtracted. It also said I would get a "trade in credit of $16,000" for my Mini. Since my Mini is worth at least $24,000 and is underwater at $16,000, what they really were saying is that I would be penalized for $2,000 (the amount by which my Mini was underwater at $16,000) if they only gave me $16,000 credit for it. I understand that most consumers just look at the monthly payment amounts when the dealer makes an offer, so the Finance department always are looking to "pull a fast one" thinking most customers don't even read the number calculations or try to figure them out what they mean. This was offensive and I expect more from BMW. read more

Absolutely the best service and most professional! I brought my car to be serviced and they did such a great job and gave me a nice loaner car. I highly recommend this place :) Scott Olson did a fantastic job read more

I have to say that dealing with Braman BMW is always a pleasure. I only deal with IAN when it comes down to changing out the family vehicles. By the time I get to the dealership, IAN always has our options well organized & priced out for us before we get there & their process is such a smooth one. If I had to put a time on it I'd say I wasn't at the dealership for more than 2 hours & I was back on the road in our brand new 2023 BMW X5. If you are ever looking for a vehicle, ask for IAN, you won't be sorry. read more

Just bought myself a bmw with Cristian Valdivia and it was a wonderful experience. Highly recommend him, not pushy at all . read more

Braman BMW Miami - Car Dealers Near Me - Miami, Florida

Do NOT buy a car from this dealership. BMW's are great cars, but this dealership lacks all customer service. Their service deparment "cannot be bothered." They hang up on you when you call, argue with you about bringing your car in, and simply don't want to be at their job. Yes, buy a BMW. No, do not buy it from them. I would highly recommend not even calling this location. BMW should revoke their dealer license. read more

My review is 2 part. The 1st part is related to their sales department and the 2nd is related to the service aspect. Part 1: (note: i did NOT go through the new car buying process with Braman. I moved to Miami in the middle of my 3 year lease. For the record, I had an amazing experience with the car buying process at BMW Freehold, NJ and genuinely do not believe that BMW dealerships are dirty) My 3 year lease was coming due in the summer of 2010 and I had already crunched my own numbers and decided that keeping my car was the best financial option, given my low mileage vs. what was already amortized. Knowing this, I go into the Braman dealer to buy out my car. The process should be fast and simple and i had already brought all my paperwork with me. I was greeted by the sales associate named Amir. I told him that i was here to buy out my lease and not there to buy a new car. At first, things were smooth, we talked about the interest rate, whether i want to certify my car, all the customary things, everything was going smooth. Then, things turned sour QUICK. Because I wanted to certify my car going forward, Amir asked for my keys so that he could bring my car to get it checked out with service so that everything looked smooth before they certify my car. This might have been where i let my guard down - i gave him my key and waited at his desk while he took my car away. 15-20 minutes later, he came back with a distressed look and told me that ALL four of my wheels were completely bent, and that ALL four of my tires also had bubbles on them. Not only that, he said that my car's alignment was completely off. He said that i would have to fix all those problems so that they are in certifiable condition. This is where Amir completely screwed himself and showed his hand. He said that he had never seen this problem before and that it would likely be a much better deal for me to just buy a new car and return my leased car in current condition. Logically, i asked why wouldn't I get penalized returning this leased car in this condition. He said that he would keep the condition of the car under the table if I were to return my lease and buy a new car. How many customers have you really taken as idiots, Amir? It was obvious from the start that my car would be much more valuable to the dealership because of the low mileage I had accumulated over the last 3 years (18,000 miles) vs. what I had leased for (30,000 miles over 3 years). Keeping calm, I responded that I just had a new wheel and tire put in a couple months ago by my trusty service advisor Luca (part 2 to come). And also I told him I would have no issues replacing all my tires and wheels if that were really true because I had purchased wheel & tire insurance and they would get replaced for free. At the end, I told Amir i would think about this situation and i bounced the f--k out as soon as I could. On the way home, i stopped by a Pepboys and just asked one of the guys in the back to quickly check out my alignment and tires, superficially. No problems there, except maybe for a bubble in one of my tires. I asked my boyfriend to bring my car in to the service dept the next day or 2 to get it checked out by my trusty service advisor. To noone's surprise, my wheels and tires were NOT f--ed up. Wow i totally did not see that coming, said myself in a sarcastic tone. The icing on top was that Amir accidentally ran into my boyfriend while on the way out of the service dept. BOOM. Over the next week, I called Amir professionally and said I would like to continue with my lease buyout with no certification (god i would never let him even touch my key again) and he said nothing except that he transferred me over to the finance manager to complete my paperwork. Never heard from Amir ever again. To this day, it still surprises me how much he tried to hustle to get a new sale even though i was firm just on buying out my lease from the very beginning. Unbelievable. It was THE dirtiest and sleeziest experience I had ever gone through, and I lived in Miami, for crying out loud. Part 2: The lone bright star of Braman is, in my opinion, their service department. Luca was my service advisor and he had been nothing but helpful during the 2 years that he was responsible for my car. My 335i with sports package (low suspension, larger tires) was sometimes no match for some of the Miami streets. He took care of all my issues over the years with great care, friendliness, and quickness. I am actually surprised by some of the negative comments said of him here. Also always received good loaner cars. Zero complaints on their service. read more