They saved me lots of money from doing things I didn't actually need to do. I just was told by another auto shop a laundry list of things to change/replace. While at Brakes Plus off of Ken Pratt, they told me 3 things that were not necessary. I appreciate being told honestly when I don't need to do something. I will continue to come back! read more

So I went to take my vehicle in for an alignment and the front desk guy was extremely nice! Come to find out my vehicle is unsafe to be driving on the road! All I needed was an alignment. The mechanic was an asshole excuse my language and starting raising his voice at me telling me I shouldn't be driving this and it shouldn't be on the road... all I needed was an alignment I was very aware of what else was wrong with it. All I'm saying is he could of been a little more professional and sorry you don't like your job very much... read more

My shocks were completely blown, and my wrangler was becoming extremely sketchy to drive with randomly occurring 'death wobbles'. They got me the exact Bilstein Shocks I have been wanting, gave me an amazingly cheap price to get them ordered and installed. They checked my cars suspension to understand what could be causing the 'death wobbles' and noticed that my steering stabilizer was completely blown as well, so they got me a great truck/suv steering part for that too. My starter died that same day, and they felt so bad about it happening, but they hooked it up with a brand new one, gave me a deal on labor, AND replaced my battery for FREE. Literally the best customer service I have ever gotten with a mechanic, hands down. James was the one to help me and my father out, and he was extremely professional, considerate and I felt like he actually listened to what I had to say. I asked him when I first checked the Jeep in if he could look at the car and let me know what could be causing this insane oil leak. He and his guys found it, and he politely notified me that I can get it taken care of at a place that specializes in Jeeps. That honesty was amazing to hear, they aren't just trying to squeeze money out of people, they are truly great at what they do! Thanks! I will be coming back! read more

My '14 VW Diesel needed an oil change. Brakes Plus had a $59 charge and I found a $10 off coupon. I called and Steven confirmed my appointment. When I asked him if there would be any additional charges, he replied that, other than a $5 diesel charge (?), there would be no other charges. When I arrived, he printed out a work summary and explained that I would have to pay for 2 additional quarts of oil ($16) and that the oil filter for my car was special and would cost an additional $18. I reluctantly signed the work order. So my original verbal quote of $49 + $5 + tax ended up at $94, a 70% increase! Clever upsell, bait & switch, simple mistake, I don't know. Just be aware of these facts and ask a lot of questions prior to having them do any work. read more

Terrible service. After two hours I called for an update and was told my car most likely wouldn't even be seen that day. No update call nothing. Waste of a afternoon. Zero customer service or consideration read more

They really are the best. They are the only ones I trust. I never felt taken advantage of. They seem to know there stuff. and save me a lot of money over the competition. I used them many times. I take my ex's car there as well. They will apply coupons I didn't bring in. I can't say enough good about them. read more

Last year I took my 2002 Honda Accord SE in to get a transmission flush! I brought my own Transmission fluid I purchased at Honda as I didn't trust their fluid! I spent $109 on 12 quarts at Honda! I took my car in today to do the same annual Flush! The guy behind the desk tells me "we need a minimum of 20 quarts to do a flush" When I said... "Last year you only used 12 did they do it wrong" He offered to check and then told me.... "We didn't flush your transmission last year we did a drain and fill, we took 4 quarts out and replaced it with four quarts" When I asked... "What did you do with the other 8 quarts if you just did a drain and fill?" He told me "We didn't use your fluid we used OURS!" When I went out to my car to get the invoice I received the day I had it flushed SURE ENOUGH!! Not only did they STEAL 12 VERY expensive Quarts of Honda fluid they added 4 of their Garbage fluid and CHARGED ME FOR IT! Granted I own some of this responsibility as I SHOULD have checked my invoice! MY BAD! But these thieves bent me over on this one! I WILL NEVER BE BACK! I went down the street to Midas and the manager there told me... "We only need 8 quarts to do a flush.. The transmission holds 6.7 quarts, we require 8 for spillage and priming the machine" Midas took the time to explain to me exactly how the machine works etc... PS! I've been having weird shifting issues here and there with my car now.. It's little wonder because BRAKES PLUS didn't do their job correctly! STAY AWAY FROM BRAKES PLUS! read more

Over the past 2 years we would have given Brakes Plus and Chris 5 stars. However, once they worked on the electrical, not so much. We couldn't get back window up and they assured us fixing it was within their scope. This only made problem worse. Now the other backdoor doesn't open and can't get window down. They want us to believe timing of problem was a coincidence. The part to fix it would be $500. After letting Chris know they would lose our business, he said he was going to talk to Matt and get back to us. We've not heard back. read more

I will start off by saying that I have been a Brakes Plus customer since I started diving. I took my truck in because my check engine light was on and I knew I needed a new battery. I asked for diagnostics to be done. I was told there were several other issues, one of those being an issue with a sender piece. I approved the charges after a quick rundown of what was happening. Truck was running great. Less than a week later, the check engine light goes on again. When I pick it up, after taking it elsewhere to get the codes associated with the check engine light, I'm told that it is just a coincidence that these things are coming up. I was told by the manager that when one issue occurs, it can cause other issues to come up while being worked on and that is on the customer to pay for - I don't understand how fixing something can cause other issues. I reached out to corporate and received a partial refund, but was also told one of the pieces they put in was a refurbished piece.. also told that asking for diagnostics does not mean that they will check out everything on the vehicle.. ??? Overall, they are not transparent and will charge you a ton just to have you come back in and say it's a whole new issue. read more

Went in for new set of rear brakes and was told I need all new rotors springs and front brakes, that it would cost $900 and my car was unsafe. After going to my dealership they installed the rear breaks for $200 and said everything else looks fine. read more

This place is a scam. They will not evaluate your car properly. They told me I needed new front rotors and brake pads and that it would cost 468 bucks. So I thought the price sucked and bought new rotors and brake pads and decided to do it myself. Turns out when I'm working on it with my dad we pull out the rotor and my dad realizes my brake pads are fine and my rotors need to be turned which costs 15 dollars per rotor at oreillys. I had to return the new rotors and brake pads I got I after turning the two rotors for 30 dollars. My brakes are working perfectly no thanks to brakes plus evaluation but my dads evaluation who's career is a computer engineer. Do not trust what they tell you. read more

After a 2,000 mile road trip from NY, I had to get my Landrover Lr3 alligned. Not only did it take them over an hour, but the job done was worse than when I brought it in. When I called back almost immediately after leaving, the manager was arguing with me that everything was done to Landrover stats and it "shouldn't" be pulling. Well it was and I had to fight my car 2,000 miles back to NY pulling very hard to the right. Considering, there was a bunch of kids working there that probably don't have much experience with higher end cars and it's probably my fault for bringing it to a cheap, "quick" place, but they could have at least given me a refund. I brought it to the shop around the corner from me here in NY, and bam. Fixed. If you have a Kia or Honda, im sure they could get the job done, but if you have a higher end, more complicated car I would steer far away from Brakes plus Longmont!! read more

I recently went to Brakes Plus for a second opinion after another company told me I needed both front and rear brake pads plus new rotors and I'm glad I did. Brakes Plus gave me a honest assessment, explained what was going on, and serviced my car that day for a good price. It's nice to know there are companies that will be honest with you and not try to push services you don't need. Overall, Brakes Plus did a great job and saved me a ton of money. Thanks! read more

My experience here was great! Brought in my car for a quick tune up for a few things and they got it done in a nice and orderly fashion. Overall great shop, honest people, would recommend this shop to others in the area! read more

This is NOT the place to go. I went in to get my brakes worked on, so they replaced the master cylinder as well as flushed the brakes which cost me $650 and that wasn't even the problem. I drove it out of the shop and the brakes were still acting up. I took it to another mechanic and he said it was the ABS brake system causing the trouble.They didn't know what they were doing, and they were late when I came to pick it up. Not even one star. read more

DANGER!!!! Avoid at all cost! This place exist simply to steal money from people who don't know any better, and because you don't know any better they are going to put your life, your loved ones lives, and the lives of everyone else on the road at risk just to steal your money! I recently stopped in at the Longmont location to see if I could get my brakes fixed due to light grinding and because I didn't have the time or space to do my own at this time. At least that was what I had thought would prevent me from handling this minor job. But because Brakes Plus REFUSED to do my brakes stating that my calipers were too rusted, and that they would definitely need replaced because if they started to take things apart those would definitely break, I ended up doing the brakes myself after this, with no problem from the calipers.....at all......AT ALL!! Their estimate was over $1300.00 (brake pads, rotors, calipers, labor). I bought new parts at AutoZone and did my brakes for less than $500.00. That's new pads and rotors, top of the line......less than $500!!!!! Do the math! Save your money! I urge you, DO NOT give these thieves your hard earned money! read more

Love this place. I take five cars there for oil changes, brake service, wheel alignment, car repairs and other maintenance. I've been a customer for several years--very happy with their work and customer service. Matt, the new store manager and Chris are extremely helpful and make sure we always have a great experience there. In addition to having qualified mechanics, they also have all the state of the art equipment to insure quality service: air conditioning service equipment, computerized wheel alignment, and on the car brake lathes to name a few. Recently they replaced a fuel pump on a Toyota Previa and did an excellent job at a very competitive price. I had the car towed to their location on a Thursday evening and they were able to fit in my repair on Friday. Any other shop, I would have had to wait till the following week. The Previa is not an easy car to work on--typically a dealership repair. They're open six days a week which is a big plus. Appointments are needed as a rule, but they can frequently fit a job in if you can leave the car with them. Scheduled oil change appointments take about an hour while you wait and are priced right. Lastly, I would say they are very honest and ethical. We're fortunate to have a great Brakes Plus location in Longmont. Check their website for coupons! read more

Quick and easy same day service, they made sure I knew everything that I was paying for and offered alternatives as well. They even offer some coupons to take the edge off the final cost. Shaun was the manager that helped me and was very pleasant to work with. A great experience all around. read more

Had problem with my Yukon heater, they found that my coolant reservoir bottle had a hole in it and was leaking. They had me out of there in about 2 hours. Problem fixed with excellent service. My only disappointment was that they didn't apply the military discount as promised. And so close to veterans day. Didn't notice this until I was home. However, service wise like I said above very fast and good service. DM, Estes Park read more

They took great care of me both times I came in! Had my alignment, struts, and tire rod replaced after replacing all 4 tires. They worked with my scheduled and provided great service. Then, when my tires wore down 6 months later, they supported me with an awesome alignment. I definitely trust them to take care of my car and only charge what I need. Just be sure to call ahead...they stay busy!! read more

If I could give a zero I would. STAY AWAY- YOUR LIFE IS IN DANGER!!! They ignored the bulletin from Ford that stated how to adjust my brakes and did so incorrectly causing me multiple return visits and premature wear on the very brakes they installed. I had to bring it to another mechanic to have the problem fixed properly and the management at Brakes Plus refused to compensate me for getting the adjustment done properly. The manager Steve even went so far as to say that they don't adjust brakes that way- so in all reality they should have refused to take my money for the brakes in the first place. read more

I would NOT recommend this place. They gave me an estimate of $575 to replace two idler arms. Decided to do it myself instead and paid $70 for top of the line parts and it only took me (an amateur) 1 hour or less...When I went back a few weeks later to see if they would honor their coupon for $99 brake installation (they didn't, total bait and switch) I asked them why their estimate for the idler arms had been so outrageous. The manager looked at me like a deer in the headlights and babbled something about how they can't compete with auto parts stores in prices for parts. I asked him what the shop hour rate is and he said $70. He said they had to charge whatever the book said for how long the job should take even if it took less time. He said the book stated it should take 1.8 hours...which would mean it would still be only $140ish for labor. And the parts they would use are only about $20 so that would mean they would be marking it up to $435! Seriously? Either that or they don't know what they are doing and it would take them 7 hours to do a job that an ametuer got done in 1....either way they were obviously trying to rip me off...no bueno! read more

Visiting longmont for the week.. Brakes started squeaking. Brought the car in and dropped it off for an estimate. Fully expected to get a call saying it needed hundreds of dollars of work..especially with out of state plates and not being local. An hour later got the call.. problem fixed. For free. Really? Yeah. Really. What a pleasant surprise. read more

I found Brakes Plus to be fair with their pricing and they do quality work. Also, they are good communicators and exhibit integrity and personal responsibility--not typical for most Colorado auto shops. Example: I took my car in for brakes and other work and while there, my car wouldn't start the second day. So, they trouble-shot the problem and found some fouled spark plugs. Steve, the manager, had the plugs replaced with new ones, yet didn't charge me for them or the labor. "Why?" I asked him. "It happened on my watch--your car not starting. It was my duty to give it back to you the way it came in." Truly old school, neighborhood garage stuff that. Yeah, they are part of a chain, but it sure doensn't feel like it. More: Steve the manager, and Bobby the alignment expert and trouble-shooter are tops. I took my 1990 Honda CRX in to them for a front brake job, which they did well with finding parts (not easy on this older vehicle; some of the brake assembly parts had rusted...) and saving me some money. But, where they really excelled is that for the last 2 years, since I ran my car into & over a small retaining wall, I've been looking for a mechanic who could fix my uneven camber. I had already taken the car, over the last 2 years, to no less than 7 different mechanics between Longmont and Loveland and none had a solution--indeed, at least two of them said it wasn't the camber causing the severe pull to the right, but a bent frame and suggested a frame shop.... Long story short, my research on the Honda Forums said that the fix was shims/washer-type things expertly done, could fix the problem. But I don't have the tools or knowhow, so I never took it on; and none of the mechanics I spoke with would either. But, after my brake job, I asked the manager, Steve, to put my car on the lift, and tell me why it was pulling to the right. I didn't give him any history. He called me a few hours later and said the Camber is bent from an accident, but that he had a guy (Bobby) who could, with some shims & know-how, bring the car back into alignment--the CRX has no adjustments for Camber. I was dubious, but also hopeful and gave him the go ahead. One day and only a couple hundred dollars later, I picked up my car and am very, very happy: it drives straight again and handles like a champ. These guys solved a problem that stumped most of the local mechanics. All-in-all, these guys did several things right, a couple things above and beyond, and I am now a loyal customer and can cleanly recommend these guys. read more

Horrible experience at brakes plus Longmont. Drop my car off for a simple alignment and was told an hour later over the phone that they were on able to align my vehicle to manufacturer specifications. They quoted me 230 some dollars to fix it instead of the $69 when I dropped it off. Told them I wasn't prepared to do that and they said "you already approved the alignment so it's already being done and you will be charged for that" I ask them if my vehicle is still going to pull to the right and they said "yes". Then why am I paying for an alignment? They forced me into paying for an alignment and would not give me my keys back until I paid even though no alignment was actually done on my vehicle. Left the shop and my vehicle pulls to the right just the same as it did prior to dropping it off. Not only was this a horrible experience financially but Matt and Sean, The "managers" treated me very disrespectfully and could care less that they in no way helped my situation at all and in fact were happy to take my money for doing absolutely nothing that improved my vehicles alignment. I talked to some other shops afterwords and apparently brakes plus is notorious for doing things like this to people. Trust me and just go elsewhere if you need anything done to your vehicle. These guys will do whatever they can to run up the bill with no regard for their customers. Very very disappointing. To put this in perspective, imagine going to a restaurant and ordering your food. Then waiting for two hours and told they couldn't prepare your meal properly but you still had to pay because you sat at the table. read more

I wouldn't reccommend this place. I was told my two brakes would take 2hrs. Two hrs after that they told me it wouldn't be much longer. 60 min later it was done. Five hrs total and I was the first in the morning. I was told I would get another discount coupon for waiting so long but when I looked on the bill it wasn't there. I am a very dissatisfied customer. read more

Dropped $600 in this place less than a year ago. Instead of giving me new callipers they put in refurbished callipers that froze the other day and ruined the new rotors. So I spent another $600...but not at Brakes Plus...never ever again. Went to Firestone off of Hover instead. They're courteous, use "new" callipers, and stand behind their work. read more

Not recommended. I had front shocks and rear struts replaced and all wheels aligned. All this done with four brand new tires. (Installed and balanced by another service.) Ten months later my rear tires had premature wear on the insides. (Tires were rotated as recommended.) Tire guy says your alignment is out. I say it was done just ten months ago. Brakes Plus guy says your warranty has expired (3 months) and you probably hit something. Never hit anything or drive over rough roads. I think bad job to begin with. Cheap - yes, but not reliable. Take it somewhere else. read more

Horrible experience! These guys are true crooks. I was given an estimate of $1192 for a job that ultimately cost me $370 to do myself. They added many unnecessary parts, labor costs, and repairs that simply were based on a 'hunch'. When I questioned James Herrin, the Service Manager, about the excessive costs, he reacted with a very hard sell, trying to convince me that his recommendations were for safety. I started challenging his line items and he got very defensive, particularly when I challenged the double labor charges. He told me that if I felt that strongly about it, he'd cover the double labor charges for his guy, because 'he had to get paid'. All in all, very cheesy, aggressive and unprofessional. I feel sorry for anyone who agrees to the work these guys bid on - they are in the business of taking people to the cleaners! Caveat emptor folks! I couldn't get out of there fast enough!!!! read more