Usually have great experiences here, but went in to get my blinkers replaced. They said it's an electrical issue and would require a lengthy amount of time. there are no wires connected so how is that electrical? lol bad service, what a shame. won't bring my car back here. read more

on a serious note. take your vehicle here. these guys are honest. I never trusted anyone in the market since the place I use to take my car in, changed their management. I discovered this place a few months ago and I've been coming here since. great people. great service. very honest and goes above and beyond. will take care of you and your vehicle. this is what it should be and they really delivered. read more

Overall bad experience, I called hours before to make sure ai could get my brakes cleaned today before heading to work. The man on the phone has miss communication on their procedure process & time requirements for the car. When I arrived talked to the general manager and he talked to me condescending about the process. I explained what the staff told me hours prior. I wanted to make an actual complaint and he said I could only complain to him. Inconsiderate and would strongly suggest going somewhere else. read more

I went and called and asked a simple question, and they couldn't answer it AT ALL! One of them hung up the phone on me. I went and called back and just asked to speak to someone else, and he said there no managers or leads at the store??? The amount of clueless "men" who work here is embarrassingly insane. It was a simple question of "what does the pay range from". Not asking for me, was calling to ask for someone else. read more

Absolute turd of a shop, I took my car in for an alignment. Was told I needed parts to fix so I paid for said parts, days later (as soon as I could) I took it back cuz it wasn't right, still pulling to the left. Then then give me an estimate for 3k+ to fix. I had just paid 300+ for them to do a half ass job. When confronted and asked to make it right they refused and tried feeding me some cop out BS. If I could give no stars I would. read more

Took my car in for brake pad replacement they quoted me like $1400 in other "needed" repairs including $450 for loose tie rods. Took it to Champs auto around the corner and they put it on a lift and showed me there was nothing wrong with the tie rods at all. In fact nothing wrong with the car for any repairs to be done. Complete scam brakes plus is stay away, go to Champs read more

Worst customer service ever. Worst communication in the world. Told me they could do something so I went to tow my vehicle there, for them to tell me they didn't have the tool because the guy who is able to do the service, took it to a different location. Told me to call the other place and go there instead. So I called them and they were completely clueless. They basically said that I had been lied to. All I'm saying is if I can't even get valid information from these employees, I would not recommend trusting them with your vehicle. Absolutely terrible employees. read more

Brought my car in for an oil change & tire rotate. #1) they charged me for a 6th quart of oil, and #2) they charged extra for an oil filter. To be fair their small print does say anything over 5 liters / quarts will be charged.... But so does almost every other shop and this is the first time I've ever been charged. The manual says the car takes 5.5 quarts. $12 for the extra oil. The $8 oil filter charge is a complete scam and 100% deceptive. They did remove it from my bill when I challenged them about it.... Wonder how many people have been charged and didn't notice this. Work completed appeared to be well done. No leaks or drips noticed in the garage. But I will not go back. It would have been cheaper to take it to the dealer. read more

I am very dissatisfied with this shop!!! NEGATIVE STARS IF I COULD!!! My car has been there for 8 days and it's still not resolved!!! I first brought my car there to fix my AC which cost me over $1,100. It even has warranty from them! It started messing up a month later. No cold air and my car had major trouble running. I brought it back. 3 days later they said pick it up it's good to go and fixed but after that call, they called me back 15 min later saying now it's stalling and it's the battery. I paid them for a new battery ON TOP OF THE AC fix but it still stalled with them putting in a new battery. When they checked AGAIN after the battery they said it's the wiring. NOW TODAY THEY SAID ITS THE MOTOR MOUNTS AND THEY WOULD NEVER HAVE KNOWN THAT IF THEY DIDNT GO THROUGH STEPS!! James and Eddie blamed me telling me I should've told them it stalled on me. IT NEVER STALLED ON ME!!! ONLY WITH THEM!!! They both blamed me for their failures!!!! I am very dissatisfied. I am going through Lupus and MS treatment and them bulls***ing me for over a week was very very hard. I'm just taking my car back. DO NOT GO HERE!!!!!! read more

Over the last year, my Audi needed a new turbo, oil changes and more and Hector has been able to save me a ton of money. Half the cost the dealership wanted to charge me. I recommend anybody needing work done on their vehicle to speak to Hector Reyes and he will take care of you. Thanks again. read more

Brakes Plus - Audi acting all brand new again. - Auto Repair Near Me - Glendale, Arizona

Do NOT go here! The new store manager Howard is like an old school car salesman with ridiculously high prices. This guy literally will leave you waiting on purpose and act like he lost your keys. This used to be a great location when Hector was running but now it taken a complete 180 turn for the worst. Don't waste your valuable time or money at this location. read more

On 10/17/22 my car was making a horrible noise....I knew it was something with the brakes. Called brakes plus about 3:40, they said bring the car over, which is a rarity to get anything done without an appointment. Scott and Mark were great, got it diagnosed and fixed by 6:30. Great service, great value! read more

I am giving an updated review- after what was initially an unpleasant experience, the gentlemen at this Brakes Plus location went above the call of duty to make sure my husband and I's concerns were properly addressed. I'd like to commend Tony- he called my husband after hours and offered a solution that we felt comfortable bringing our Honda back in to get another look at. After another look, the problem was able to be determined and dismissed. The make-it-right attitude Tony has really speaks to the quality of customer service at this location. I am extremely pleased with how he handled everything and would like to shed a light on his professionalism. Thank you Tony! In a world where we are often uncertain of so much, it is a comfort to know there are still good, honest businesses out there. This is definitely a location I would now recommend to friends and family. read more

I cannot say enough great things about this place! I have had my brakes serviced here a few times and each time their customer service and work has exceeded my expectations. Recently my brakes started making a grinding noise ( I knew something was seriously wrong it sounded expensive ) trying to make it as a single mom this was something that I knew was going to break me but I had no choice as it was my only vehicle. So needless to say my stress was beyond measure. However as soon as I got there everyone was super nice and took time to really make sure I understood everything. It was a repair that was out of my budget but Dustin was the GREATEST!! He recognized my predicament I was in and worked hard to get me the service and repair within my budget. He was honestly an angel and I couldn't help but cry tears of relief and happiness. The techs here at brakes plus are simply AMAZING! I will never go anywhere else or trust anyone else with my vehicle. thank you brakes plus! And thank you so much Dustin!! you truly are an angel. read more

Always honest and friendly and don't "over fix" nor "over charge" their customers. Hector and his crew are great to work with.

I can't even give this place a 1 start. This place is very dishonest. I took 3 of my vehicles there they did a ok job on one of them or so I thought until I noticed the same things messing up on the vehicle. I took my 3rd vehicle in for a sound it was making in the front end to find out my upper control arms were bad. Ok cool go ahead and fix them. So not even 2 weeks later the car started making the same noise. Took it back now the lower control arms are bad. REALLY?? So basically 1 of 3 things happened. They messed up the lower when they fixed the upper arms, they knew the lower arms were bad but failed to tell me so they could charge me labor fees again to fix the lower arms when they knew I would have to bring it back. The 3rd thing that could have happened is literally what I know happened is they never fixed the upper arms at all. I say this because I took my car to the dealer and they told me both the lower and upper arms are worn out and they showed me on my car the actual worn out parts. So they never fixed anything and charged me $2500 dollars. I am very serious when I say this they will make you think you can trust them then they really screw you. They have a couple times showed me the old parts they took off but this time they sure as hell didn't show me anything. DO NOT TAKE YOUR CAR TO THESE PEOPLE. read more

100% recommend this location for its reliable service and outstanding customer service! I was running really behind for the day and got to my appointment late . Of course they guys are understanding and had the willingness to help . My A/c wasn't blowing so cold and as they day went on got warmer. Welp these guys definitely know what's up and got me right . Now I got cold air and a happy wife ! Thank you brakes plus And thank you to hector for making sure everything went smoothly! All done in One hour as promised too ! read more

Hector Reyes, General Manager and his team (Mark) were honest, reliable and great to work with. Hector gave us true information on what we needed to do now and what could wait. They did good work, stood by their work and the price was fair. We would definitely go back and use their services again. read more

Called to get price on Alinement, was quoted $87 and about 45 minutes to an hour... took it down and came back in an hour. My car was up in the racks but when I went inside they told me it would now be $200 plus. I said I didn't want them to do the work, to much and not what was quoted. Left with my car and the back end was making weird noise. Took it to another place, who did Alinement for less than $100 and took care of the back end that making noise for no extra cost. I would NEVER recommend this place, and my mechanic who recommended them also was irritated and has stopped recommending them. read more

Unfortunately, I have to update my review since our second experience here was completely awful. Our AC was not fixed after the recharge, which honestly I suspected something else would need to be repaired in order to get it working properly. We made an appointment for 9 am last Saturday morning and they didn't even look at it until 45 minutes before they closed. Not sure what the point of having an appointment is if you're not going to abide by the appointment time. The guy who called said the part was on the way and he would try to get it completed. That didn't happen and they closed and had to keep our vehicle through the holiday weekend but promised it would be done first thing in the morning Tuesday when they opened. We heard nothing Tuesday morning so my husband called to see what was going on and was told that the part came in and they were waiting for tech to install it. A manager called a couple of hours later to say that the first person misspoke and they didn't even have the part. He apologized and said that he would be giving us a "Massive Discount" for their compete mishandling of the situation. They just finished the vehicle today, Wednesday, a whole 5 days past our Saturday morning appointment. When we went to pick it up, the "massive discount" was $40. On an almost $600 repair. I'm not sure in whose mind a less than 10% discount (7% to be exact) is "massive", but honestly that's an insult for the inconvenience caused not having our vehicle for 5 days. Needless to say, we will not ever be back. read more

All I need to say is amazing!! Extremely kind to me and truthful. They weren't there to sell me anything after having a horrible experience with Firestone. This place is fantastic! Checked my alignment for me and will be back to get it done! read more

had an appointment for a quick oil change, called an hour later for an update and he said my car wasnt even there. he found it and said it would be another hour or so. what a joke. save ur time go somewhere else read more

At 8:00 today my dad Benjamin had attended Brakes plus service and gave an amazing service

After installing new front-end parts. My specially-made disabled van (Ford E250) needed an alignment. A competitor failed even with two attempts. The servicemen at Brakes Plus from phone call, front desk to shop mechanic were really helpful just listening to and observing how my special steering equipment worked. Thereafter, the job got done right, checking and rechecking each step. I drove out the shop and "Wow!" the van drove like new again. My anxieties gone. read more

My car was broken down in the middle of an instacart order.. was stuck in park because the transmission cable was broken. Hector was awesome and had one of his guys drive over to take a look at it where it was stuck. We were able to get it started and driven over for the repairs needed without a tow. Best customer service I've ever received from any shop! read more

The team at this location is one of the most professional auto shops I've been too not once did I feel like I was being overcharged, or oversold they were extremely communicative in regards to the updates on my truck and I would 100% recommend them to anyone read more

I'm just gonna be totally honest I have my car here twice and also taken my mom's car here so my first three times going there was awesome they do good work and they do fix what they say however it is over priced for an oil change you will be paying around $200 for my brakes I almost paid 300 and now my AC fan went out and they are trying to charge me $500 to fix it I did it myself and I only had to spend $140. And if you do not believe me just call and ask for a quote they were dance around the question and just tell you to come in. read more

Best place to bring your vehicle. Always kind and respectful, the crew here led by Angel have always been the best! They have replaced my A.C. done my tires , and my breaks. Every time I feel like they actually care about helping me and doing the best job they can. read more

This is the best auto mechanic I've been to in years, and I have been searching. I brought my car in to check on the engine oil. My car kept running low on oil and a different local shop kept telling me there were no leaks, and it must be something wrong with my engine. Finally I took my car into Angel on the recommendation of a friend. He checked it out and informed me that there was a drain plug that was not all the way tightened. He tightened the, plug, cleaned the engine, and did it all for free. The customer service at brakes plus is better than any I've ever seen. While they were looking at my car, I overheard Angel offering other customers rides. It's been a week and the problem has been resolved. The consideration and generosity that Angel showed me guaranteed him a customer for life. read more

First time in, needed to get rotors replaced. Wish all auto service businesses operated like this. Hectors customer service skills are on point. Courteous, professional, knowledgeable and respectful. Highly recommend. read more

Horrible. They didnt put the engine cap back!! Got home, car smoking oil splattered all over the engine, hood, electric wires, everything is covered in engine oil. Worst thing is they will not answer the phone. Irresponsable and dangerous liability is what they just did. read more

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Jason was at best! Very helpful and had alot of knowledge.After going to 3 other places he explained all the details about my situation and what i need to get fixed.Opposite of what other auto places did while they sent me home with 3 pages of 1000's of dollar things that needed to be fixed..I decided to have brakes plus fix my brakes and was very happy with my experience.I will bring my truck back for all my mechanic needs from now on.. read more

My parents needed a brake job (I could hear the tell-tale alert-squeak one day as they left my house). I called around, and this place offered a good deal ($79.95 for fronts with a coupon) and it is close to their house. Spoke with Mike, and made appt. for next day. Went in with Dad, was greeted by Russ, and had inspection done. Turned out they needed rotors up front. I looked at them myself - and asked Russ what they spec'ed out at. He immediately said they measured .661, and minimum was .669 so they couldn't machine them. I had already looked up the spec online, and .669 is minimum, so I knew he hadn't pulled the number out of thin air to sell us something we didn't need. That instilled confidence. They ordered the parts necessary (also needed a couple seals in the rear) and drove us home to wait for them to finish. They came back a couple hours later and picked us up. Car was ready, and brakes seem good. No more squeaking! Total cost was as quoted, under $200 for both axles + the cost of the rotors, which was reasonable. Can't complain. Russ was friendly, joking, and attentive to everyone that stopped in the shop. No complaints here, but I just can't give 5 stars to ANY automotive service, its just the principle of the matter. :) Let's go with 4.5 stars. read more

Very disappointed, I took my car for an oil change which I regularly pay 38 dollars after tax. The man who helped me suggested I do semi synthetic I would only have to pay 15 dollar more than usual, I thought it sounded like a good deal so I went ahead and did that one. I get a call later to let me know my air filter is dirty , he said the filter would only be 9 dollars, another great deal so I told him to go for it. When I went to pick up my car after it was ready , the price was 88 dollars. Will not be taking my car here again, he only looked for a way to up sell me yet I ended up paying double of what I usually pay, and wanted done to think I was getting a "deal". read more

Brakes Plus - Auto Repair Near Me - Glendale, Arizona

Went here for just an alignment. It was super fast, probably only 40 minutes, I went during my lunch break. They already had a special for $10 off, and even let me use a $10 coupon on top of that. Woohoo! I think the guy at the front was named was Russ. Really nice, really funny. Awesome customer service and my car is finally driving straight. read more

Went in had the oil changed. After job was done, service manager told me oil drain plug broke when they were changing the oil. Took the car to my mechanic and was told this was not the case. I should of yelped about this place before going in and getting taken advantage of. If you see I am not the only one they tried to pull a fast one on. read more

Called the day before and was able to get an appointment the next morning. The manager Hector did a great job of explaining things to me and showed me the things that was wrong with my car. It was one of the best experiences I've had getting my car fixed up. They helped me out and got everything wrapped up in one day even with fixing some broken parts. Great service. read more

We've had our vehicles serviced at Brakes Plus for several years and appreciate their honesty and work ethic. The Manager (Angel) leads a great team of technicians who do quality work. We appreciate their excellent service in keeping our high mileage cars running well. We also appreciate their shuttle service for those times when we've needed it. From start to finish, they have friendly folks like Jessica who will book you a convenient appointment and get you in and out in a timely manner. Thanks to all the Brakes Plus team at 6635 W Bell Rd, Glendale, AZ! read more

Great service for many years on our cars, but always at an additional price. When told I didn't want the extras, they stuck with my original request. Recent coolant leak prompted service and shop forgot to replace coolant in radiator or not properly replacing the radiator cap causing a severe overheating situation. I was told they tested it in the shop for 45 minutes prior to me picking it up. NOT. I was there and less than 20 minutes from "just got to add fluid and you're ready." They tried to sell me services that were performed just a few months prior but backed down when they knew what I was talking about. Profanity in normal conversation by service manager was not welcomed either. read more

I do not recommend brakes plus on deer valley and 83rd ave in peoria az. They mis-diagnosed my check engine problem and I spent 1500 dollars that didn't take care of the problem. I was not offered any compensation for the money I spent. I will never go there again. I give it no stars. read more