I needed to have a brake light bulb replaced. I drove past, and pulled in. The place is spotless, with a beautiful waiting area/lobby. The gentleman was very kind, greeting me as soon as I came in, and friendly to another customer in the waiting area. I told him what I needed help with, and he had someone help me almost immediately! I was so thankful, and pleasantly surprised! I will definitely remember this location for future needs, and highly recommend it! read more

Alonso the store manage grabbed my keys with my house keys from me, said, "I am holding your these (keys) hostage" after I had already paid over $700 for them to repair the shifter cable and HAD TO BRING IT BACK because they installed a BAD CABLE in my Toyota Corolla. AVOID THIS PLACE!!! THEY LIE AND DO TERRIBLE WORK! They said the original part was no longer being manufactured by Toyota, so they had to order it from Ebay. When I picked up my car the first time and paid in full over $700 the shifter was difficult to put into gear. I told them, brought it back for them to fix and was THEN told Toyota has the part in stock, and that I would be "taken care of" and "don't worry about it" and the they had not gotten the part from ebay but a vendor in Phoenix. When I arrived to get my car after the kept it over night to "let the grease settle" in the old cable, I was told I owed $177! NEVER WAS I GIVE A PRICE OVER THE PHONE OR A QUOTE OVER THE PHONE! Ill tried to convey my frustration and that was not what I was told over the phone. At which point Alonso the manager grabbed my keys like a child and told me he was hold my keys hostage for payment. I have been going here since 2010. NEVER AGAIN! Alonso was rude, acted like a spoiled child, and him and his whole staff communicated very different things to me. I was lied to multiple times and it took me leaving my car with them 4 days the first time and over 30 hours the second time. NOW MY ELECTRICAL IS NOT WORKING IN MY CONSOLE. read more

Checked my old breaks for free and really helped me out! Great people and great service!

They checked my oil on my new-to-me vehicle, and said it didn't need an oil change, just a top off. Found a creative solution for a little problem I had. Saved me money! Very honest. Comfy waiting room with free bottled water and WiFi. Quick service. read more

I left brake masters with the clipboard attached, which could have flown onto my windshield and caused an accident. I called the corporate office and the brake masters on Speedway and Pantano and all they said was that accidents happen and they were sorry. I will never go back there again worst customer service ever. read more

Brake Masters - Auto Repair Near Me - Tucson, Arizona

Called ahead asking if I needed an appointment for an oil change, guy who answered the phone said not on Saturdays only walk ins, first come first serve. Got there, wait was about an hour to an hour and a half no biggy I said I'd wait. Two people came in after me getting there, an hour and a half had passed and they had skipped over me and the first person that came after me. They took in the vehicle of that second person that came after me, ridiculous. I went up to the desk and ask the guy I would be taking my vehicle somewhere else as they had taken take another persons vehicle before mine even though I had gotten there earlier. Car keys and clipboard was still sitting on the window ledge they still had not taken my car in. Said thank you and walked out. read more

Short and sweet. Needed an oil change and fuel filter replacement for my 2016 ram 1500 Eco diesel. Not difficult right? I provided all the materials, Mopar approved. The aspect I am discussing is the fuel filter replacement. They assigned their "master tech" to do the work. Upon arrival home after having it completed, the fuel filter reservoir Was leaking fuel. I was able to get the vehicle into a Ram dealer who diagnosed the problem. The ram dealer, in writing, stated the filter was not only put in wrong, not seated, but they also put the new O-ring on incorrectly, causing the threads to ride over it. Biggest concern, I have emailed the corporate office 5 times over three weeks with no response. They state they have a 24 hour response policy. Save money in the long run, go to someone else as they (technicians and brake masters) are clearly incompetent. Not veteran recommended. read more

Short story: They will not do all the work, but they will take your money! Longer story: I had just replaced several suspension parts in my SUV (control arms, ball joints, sway links, and bushings - yes, a woman, by myself), but I couldn't break the tie rod ends free. I called and they were willing to use my outside parts, so I took it over to have them replaced and to get an alignment. Dropped it off, and 3 hours later they called me back. They replaced the tie rod ends, and told me that the alignment was only slightly off (a little toe). Red flag! I just changed suspension parts and looked like I was murdering the car with a sledgehammer at times. So I asked for the alignment printout. The printer was "broken." Backstory: printer was suspiciously broken 2 years prior when I had an alignment on my Civic. I suspected they didn't actually do the alignment then because the steering was crooked and it pulled to one side with new tires. So I called them out. They put my SUV on the alignment machine to prove they did it and most of the screen was yellow. To get to the point. They didn't do the alignment and they lied about it. I sat there an additional 45mins while they actually did it. I then verified that the screen was all green before leaving. I won't be back. There are plenty of reputable and trustworthy shops in Tucson. read more

Tim believes that, "franchise stores are not part of the corporate identity," and that "negative reviews for any franchise location will not affect the corporate brand." He assured me that customers like me should understand the difference between a franchised location and the nation-wide corporate brand. This is a cautionary tale... I purchased "lifetime breaks" from Breakmasters, something that they still advertise today without any asterisks or special conditions. https://web.archive.org/web/20220221201557/https://www.brakemasters.com/services/brake-repair/lifetime-brake-check-repair/ Problem: they refuse to honor the warranty. Local offices say that I need to contact corporate and get them to issue a warrant-able number that they can look up in their systems (each store operates on its own). Corporate is saying that I need to contact local stores to get them to help. Specifically, Timothy.Harphant@brakemasters.com Says, "That location was a franchise as we do not have those records. You would need to contact a local dealer there in Southern California to see if they would be able to assist you." This is the entirety of his email. I responded by saying, "It would be great if you could provide some sort of information or point of contact. Other than that, I'd appreciate a phone call so that I can better understand the situation. XXX-XXX-XXXX." When Timothy Harphant (520-512-0000 extension 1) called and informed me that Breakmasters is not interested in helping a customer and that they see me as the victim of a local franchisee who went out of business. From Timothy's perspective, Breakmasters corporate and locations nationwide have no vested interest in honoring the warranty of their locations that go out of business. Timothy was clear when he told me that the does not believe that breakmasters should make any effort to preserve or protect the information in local computers as it may end up costing them money not only to do so, but also to provide warranty services to customers in need. The long and the short, do not do business with breakmasters. Breakmasters does not honor its warranty. Breakmasters does not see any need to protect its customers. Breakmasters does not want you to think of its local franchise locations as having any relationship to their corporate identity. read more

Brake Masters - No warranty. Corporate doesn't care about customers. - Auto Repair Near Me - Tucson, Arizona

Who knew it would it take 2.5 hours for an oil change WITH an appointment! Mind you, I did not get my tires rotated, nor did I have my filter changed; it was just an 2.5 hour oil change! Plus: The construction on Broadway is enough to make me not want to drive down there. It's hard to park in their small parking lot. I'm just so disappointed! I really wanted to give them my patronage but now I will never go back! read more

Upon arriving Brake Masters, I received immediate and friendly service from the front desk from Cyd. My requests were done. Once my vehicle was on the rack, for requested service, Victor was friendly, courteous and took care to be Covid-conscious and cleaned up car parts after each service request was completed. Great work Brake Masters personnel. Mario M (Tucson) read more

Came in to get an and asked the guy if could get an alignment done he tells me there's a 3-4 hour wait and I tell him I can schedule it for another day and he then proceeds to ask the mechanics if they could get it done before the close and comes back to me telling me yes they can. So I left the Car there and waited till about 4:40 to call and ask for an update, a lady picks up and I ask about the car she tells me it hasn't been touched but is next in queue and that it would be done before close sounded good to me so I said I'd be there. I arrive the car is still in the same spot and I go and ask the lady at counter about it and sure enough it hasn't been touched, she then tells me I could leave it overnight or come back Monday and said sure took back my keys. Guarantee I won't be back for having my time wasted like that with the false assurances they gave me. read more

My daughter's Ford Escape needed a brake job, and unfortunately the mechanic we'd had for many years has closed up shop. A few friends recommended this specific Brake Masters location, and I'm happy to say that we have a new go-to mechanic. The staff were clearly knowledgeable; they found some items that needed work besides just the brakes, and let us know which should be addressed right away and which could wait. Most importantly, they were all super nice and made a point of talking directly to my daughter and not talking to her the condescending way some shops do, even though she's "just" a teenager and even though her dad was right there. read more

Daniel was amazing. He fit me into their schedule and completed the oil change. He answered all my questions. Great customer service.

Took my car in for an alignment. Brought it home drove it the next day and had more problems than it did before I took it in. Sway bar link was left loose making it sound like the brand new struts I put in were bad. I fixed that problem and then it had very bad torque steer when accelerating. Come to find out that the front control arm bolt was loose. Never again! read more

Wanted to replace the rear drum brakes on an old 1999 Isuzu Rodeo and took the vehicle into the Broadway/Campbell BrakeMasters. I purchased new brake shoes (which turned out to be defective from the supplier, not their fault), was told that they HIGHLY recommend my drums be replaced because they were old and oversized due to expanding with age (19 year old car with over 200k miles, they were definitely needing replacement). Purchased the drums, which got delayed 1 day because the ones that were delivered had a crack in it (again supplier issue, not their fault). This sounds like a bad review, but here comes the good part. Although I went through a terribly inconvenient situation, the store manager Alonso was very customer service orientated and made sure I was always informed of what was going on. I work in customer service, so I love to see other managers who are fully involved and committed to provide stellar service. Everything did not go smoothly. Life happens, mistakes happen, inconveniences happen. But Alonso made sure everything was done safely, correctly, and that I was 100% informed and satisfied with the service. This place deserves 5 stars in my book. read more

Great experience. They checked my brakes and explained what they found. They told me my brakes did not need to be replaced at this time. They could have told me I needed expensive repairs and I wouldn't have known any better. Very friendly and personable and will certainly return. read more

Had to stop by and make sure i give this business an amazing review. I had an issue with my car that i was aware of but stopped by just to get a quick oil change, during that time period the staff noticed that my engine mounts were broken and not screwed in correctly. They offered to help me out and i even told them a previous company let me go out on the road like that. They offered to help knowing that putting me back on the road was a risk. I now ended up doing all the repairs with them at a phenomenal price. I would to thank you all for helping me out, I'd recommend this business to anyone. read more

Alonso and Daniel were very helpful. I hade new brake pads and rotors installed. They were very busy and I had to wait longer than normal (way longer). I was offered free oil change. I returned later that week and got the oil changed and new wiper blades. I'll be coming here for my regular oil changes because they were so helpful and it's close to my work! read more

Started with a call and Daniel answered all my questions and was so nice and friendly that I decided to come in. Now, when I got here Daniel & Alonso were so attentive & welcoming that I knew I was in good hands. Beyond grateful to all the great crew here at Brake Masters!! They have a forever client now read more

I went to this brake max to have my Volkswagen rabbit aligned after a towing company hooked to the wrong parts. Alonso Hoyos helped me get my car back into alignment. This shop is amazing and Alonso was a humongous help! I will always come here now for my brakes or alignment because the guys were nice and honest. read more

Yelp features relatively few reviews for auto service places such as this, and I think that's a shame because, aside from asking people or using a subscription-supported "list" service (that will remain unnamed save for a later NPR reference). Asking people is all fine and good, but I've found that people are almost always very, very wrong when it comes to car repair places, particularly in Tucson. I know this from experience and, thus, I have stopped asking people altogether about this. I wound up here for the first time years and years ago with my old Sentra (as opposed to my new Sentra) just before I ended up selling it to my dad. I knew the brakes were bad, so I wasn't surprised when I got the "rotor" news here. But they were very cool about it, knocking some money off the labor and finding after-market rotors for me. I remembered that so, when my new truck starting squeaking a little, I took it back here. They told me, straight off the bat, "You don't need new brakes, they're just dirty." They hosed them off a little bit and let me loose, no charge. Wow... So, since then, I've been coming here and recommending this place to everyone I know, not only for brakes, but also for any type of repair. Take, for instance, when I recently had to replace a structural piece of my car after banking it on an isolated, muddy road on the Navajo Nation (no story there). I was quoted something by someone, but knew they were full of it, so I called here. They quoted me something like 1/5 of what the other place did. When I brought it in though, they did up it a little when they actually saw what needed to be done but, still, it was well below what I was quoted at the other place and what I was quoted over the phone at a couple of other places. And, the best part is, they were cool about it. The manager is really nice, both over the phone and when you come in, and I've always had good experiences. Plus, I like the fact that there's not only free wifi available here (although it doesn't always work very well), but it's also next door to a Los Betos ("It's food!") and across from a Safeway, which also happens to feature free wifi and a nice eating area for those delicious sandwiches they make. So why should you trust me in my car repair recommendation in the same review I go on a tirade about people generally not knowing heads or tails when they recommend a car repair place? It's up to you, but I've had really good experiences here and they've earned my loyalty. To me, that's as good a recommendation as any. read more

I've been here 4 times in about 4 years and I've never had major or minor repairs but they've been super friendly and upfront each time nonetheless. The first time my AC died and they quoted me a price to fix it but after fixing belts and transmission and fans and everything else (at other mechanics) I was done. I sold the car and cut my losses. The next time I came in was for my Lyft inspection. They are not a licensed Lyft inspection spot but they filled out the form I brought and didn't charge. The form just states all the mechanics of the car and body are in good condition. I came back the following year for another inspection. Both times the workers were friendly and accommodating. I wasn't treated like a pest because I wasn't spending money on repairs. This last time I popped in real fast to get a new wiper blade. Same great, friendly service as before. It cost $11.95 for one blade which was put on in a few minutes. He looked over the current blade and told me it was no good first. I've been to other BMs and never returned again. This one is different. Thanks BM crew for being so friendly and welcoming. read more

Love this break masters! They're super nice and honest, never have any issues with them

I have taken my car to this shop several times to get my oil changed as well as general maintenance. The staff is always so positive and professional. It can be difficult and scary to take your car to the shop as a young woman. This is a place you can trust to give you great service and take care of your car! read more

Being on the road at the time and unable to perform service to the veichle myself, I came in for an oil change and tire rotation. The staff were nice and accomodating, and reccomended these further services: 1. Brake pads and discs needed replacing. This was accurate except for the rear brake pads that were at 6mm, less than halfway worn, but fair enough. 2. Engine and cabin air filters replacing. Allso accurate and quoted at a good price. 3. Change timing belt and water pump. This is where it gets funky. They were overdue they said. I asked how they knew this, they said it was not in the carfax. I then explained that the service was performed at my Honda dealership less than a year ago. They quoted me 900:- for this. The right thing to do would have been to ask if I knew if this had been done. I left with a cabin air filter scraping against that cabin fan, poor quality washer fluid (which they topped off) that left a mist on the windshield, and two flat tires about an hour later from damaged valves when they filled up/rotated the tires for me. Sorry guys, I Think your hearts are in the Wright place, but I left worse of than I came. read more

Honest. Made sure I left with a safe car. I went in and my break pads were gone, my rotors messed up, and my rear differential seal was broken on my 01 Isuzu. The guy there helped me come up with an option within my budget to put me back on the road safely. I will definitely come back read more

Josh was great! He handled an emergency air conditioning issue with my mom's handicap van in one day. It was even $200 cheaper than the estimate!!!! I highly recommend this shop. read more

This is the best place ever! Ask for Daniel he couldn't be any nicer or more helpful! He's friendly n will help you with anything. I go here just because of him! Plus it has a great waiting room, good prices n friendly staff! read more

It would be very hard to find more trustworthy mechanics than the people that work here. Best in town. PS: Alonso is a genuine mechanic. Professional, understanding, and always glad to help you out. Much respect. read more

Good communication from the staff and they will take care of you. The manager, Alonso is awesome and will work with you to get things fixed. Service could be a lot faster. read more

During my time in Tucson, I came here frequently came here for oil changes and other maintenance. I always found the service great and the staff very helpful. I trust the pricing as I frequently verified estimates on major repairs with a trusted, out of town family mechanic and they were well in the reasonable range. I highly recommend this specific shop for your car needs. read more

This branch is excellent. The management to the mechanics are all efficient and professional. Made an appointment the day before. Within half an hour of arriving, oil was changed. Will be coming back here every time. Done wasting my time elsewhere. Thank you! read more

I had gone to Midas and was given an estimate repair bill of $796 for my brakes. At my father's insistence, I went to Brake Masters and found out there was nothing wrong with my brakes. Further, I was given the approximate life of my brakes. Tony and Mike were especially professional and kind. They explained everything in detail and made me feel like the most important customer in the lobby. I noticed each customer was treated the same way. I will only go to Brake Masters in the future. They are honest!!!!! read more

Ask for the 3% cash discount! I had my brakes pads, rotos and sensors replaced here. The negatives outweighed the positives with this experience so I will start with them: 1) They had me come back in 45 minutes because they were busy. That's ok but then they said it would be another 45 minutes to inspect the car. Then they had my car sit in the lot for another 45 minutes before even looking at it. It took another 45minutes to have the inspection completed. 2) They took 2 hours and 45 minutes to do the replacemnet job after quoting me 2 hours. I guess not that surprising after the inspection time. 3) they did show me the parts that they used on the car while it was on the rack as requested. Instead they showed me the old parts after the car was taken down. I requested this while the car was on the rack and they just finishing isntallation so it was not like they forgot. 4) I asked the mananger for a cash discount of approximately 3% to match whatever the credit card fee would be. They refused even though this costs them nothing! I guess the manger would rather put money the credit card companies pockets than his own customers?!?! Not to mention he would have to wait 30 days to get his money from the credit card company. This made no sense to me and it pissed me off to spend $40 more than I needed to. This should make no sense to the management at Brake Masters either as they don't get the extra $40. So...I left irritatated, $40 uncessarily lighter, and since I did not see the parts they used or what they did ( possibly intentionally) I had no confidence in my brakes! Now for the positives. 1) service was at least moderately friendly. 2) the brakes seem soft but work so far. Still with so many negatives and a manager that does bnot really want to save you money....why go back. I recommend trying Just Brakes instead. read more

The first time here, I had my oil changed in May. When I went back home (Phoenix) my dad found out about my oil spill. He blames me, I blamed this place. It's all good. I doubt they did it on purpose. However I am back again just to give them another chance. Whenever I go on the highway, these lights will turn on. It's weird but it only happens on the highway. I told them my issue and they are trying to figure out the problem. As of now, doesn't seem like anything is the problem. However, they found my brake pressure is low and have to replace them....I wasn't looking to pay anything today. However, I learned that there are conventional and synthetic oil. I've always thought it was synthetic so it will be every 5000 miles. However, conventional oil is okay too; much cheaper. It is also 2000 miles less. It turns out my oil is long over due so they gave me an oil change. I didn't asked for it but they thought I did so they gave me a free oil change on the house. However, the brakes itself is kinda expensive. They, though, offer life time brake. So if it were to happen again, they would fix it. If you go to any car shop, they mainly charge you for he labor. Sucks that I don't know much about cars-- I woulda fix it myself. However, it would be nice to get other people's perspectives lol. Anyway, they are super nice. I like the guy up front, the workers (whom took me back and show me my problems on the car and told me what to look out for) and the managers, too! I would come back again for my next visit. :) read more

I've been coming to this Brake Masters location for years. They've always been up front with me about what my car needs, and they charge reasonably. Alonso and Daniel are always very friendly, they remember me and my sister whenever we come in. I've gotten some discounts from being a repeat customer, so that's a plus. If your car needs some basic work, take it here, I think you'll be pleased :) read more

I can't say enough about this place! I have recommended them to all my friends. I came in on a Tuesday- around 4- I needed new brakes- they suggested that I have my rotars resurfaced and new brake pads, but were happy to do new rotars and brake pads- which was suggested by my mechanic back home. The price was reasonable and they even gave me a small discount. The work was done well and I have had no problems since. This review is for Daniel- I think his name was Daniel and I hope it was because I really want him to get credit for this 5 star review. The customer service I received at Brake Masters was awesome! They called me before they started any work , patiently talked me through everything, waited for me to call my mechanic, and call them back multiple times- with a friendly and patient attitude. Then on top of it all- he patiently waited for me to come get my car so I wouldn't have to leave it there overnight, when I went to get it I realized they had closed 15-20 minutes before, he actually stayed open and waited for me! Daniel went above and beyond for a chain brake place, and I will happily bring my car back there in the future. read more

Friendly, Honest, and well-done service. I had my brakes repaired here a few months ago. They diagnosed the problems, communicated it clearly to me, and fixed it the same day for a competitive price. I recently had a warning sign come on my dashboard, brought it to Brake Masters, and they checked it all out for me on the spot. The staff here are friendly and honest about what is going on with your car. This is definitely the best car-service I have found in Tucson. I highly recommend. They are very willing to work with you price-wise too, offering student discounts and more. read more

I have used break masters for all of my car repairs over the last four years. I have always been impressed with their customer service, honesty, and efficiency. I have never felt like they have misled me into repairs that I don't need. I would highly recommend them to anyone! read more