This has been the two locations I have used when servicing my vehicles for over 15yrs. From basic services such like an oil change to fluid flushes, to more major repairs I know I can trust their work. The staff at this location are very helpful, I never feel like they are pushing any sales for services, and they always take the time to explain the recommendations and even provide pictures when they find something is wrong. They are fast to service your vehicle and offer good promotional discounts on their website making the value for your services a good deal. read more

Went into this location for a simple oil change on my Jeep Wrangler and had the best experience! Mark was very friendly and customer service oriented. I will be coming here for additional maintenance on my vehicle. Thanks Again Mark! read more

This is my second time coming in for a standard oil change. I've really enjoyed the customer service at this location! They had me in and out of the place in about 30 minutes! I would say their prices are reasonable and they do good work. I appreciate the genuine feedback on my vehicle and the gentleman upfront was very nice. He even kept his cool and professional demeanor during and after having a a phone call with a rude customer. I will definitely continue coming here. read more

Super-happy with the entire 22nd St Brake Masters team in Tucson, AZ (9549 E 22nd St)! I bring my vehicle in annually in January to have my oil changed. I bring my own oil and filter. This year (Jan 2023) I was conversing with Ryan; told him I was interested in seeing how my High Mileage Mobil 1 / filter oil had been doing over the past year. The technician pulled a quart sample for me when he was draining the oil. Ryan recommended Blackstone Laboratories to send my sample to; said they will send me the kit for free, and then I pay for whatever tests I want. Ryan printed out ALL of the information for me, including samples of Blackstone's reports. THRILLED with this Brake Masters location! I requested a Blackstone sample kit right from my cell phone while I was waiting for my oil change, it came in the mail in like 3-4 days, and my sample is en-route to Blackstone for analysis. Super-happy with Ryan and his Team at this location! I would not hesitate to bring my vehicle in for other services. THANK YOU! read more

I was dreading getting my oil changed, because I've had bad experiences with other auto shops in Tucson. I picked this location to try. So glad I did! Wish I had discovered them much sooner! Enrique and his team were really quick, and very personable to deal with. Highly recommend!!! read more

Best experience ever! We made the huge mistake of trying to do our brakes ourselves. 5 hours later we realized we needed professional help. We actually called brake max and took the van there but they tried quoting us at $1054! I knew that number was off so I called Mike at Brake Masters. He quoted us $699 for the same scope of work. They even stayed late to finish the job. I definitely recommend this shop. read more

I had created an appointment a few days prior to, once I got there they said that the appointment doesn't mean anything and that there is 5 people ahead of me. Waste of my time. read more

Great service, professional and courteous. I left my vehicle and they completed the work and called me to notify. They also informed me of additional work that may be needed, but were not insistant when I was not prepared to address the issue immediately. read more

Friendly, fast, affordable, and honest! Scheduling available. Convenient hours and location. Hit them up!

As a woman I am always concerned about getting my car serviced. Not any more as long as I return to this shop. Dana listened to my concerns and discussed everything with me. The waiting area was clean and well organized. I noticed that as I was waiting more women came in and were treated like I was. So refreshing to see this. Dana went out of his way to help everyone, he was courteous and knowledgeable. read more

I've been to this location three times for a full synthetic oil change and each time it was done promptly correctly and for a good price.

Have been taking my wife's Elantra here for about a year for service. Have always been happy with the work they have done. Bought a 2004 Ram 1500 a couple of weeks ago and brought it here for oil change and brake service. Once again was happy with the service. No hard up sell tactics. Location I use is store #103 at 22nd and Kolb. read more

9 hours. That's how long my mother was there getting a car fixed. 8 of those hours were finding a belt. It took 4 tries to get the correct belt. 9 hours it took. Did she get a discount for her time and the mistakes made? No, the end price was exactly the same as the quote at the beginning of the day. Will not be returning, and if you value your time you shouldn't either. read more

In July 2019, I went to this Brake Masters because I had previous good experiences at a different Brake Master location. When I went to this Brake Master on 22nd, I thought I had a front brake problem but after inspection it appeared I needed front suspension bushings. After $850, I received a set of new front bushings, rebuild of both rear brake cylinders, transmission fluid change. Additional work that was recommended by this Brake Masters during their inspection but was not authorized to be performed was a new battery, and additional front rod suspension bushings. The work that was performed was A little pricy. Rear brake work was over priced to the competition, transmission oil and filter change labor and parts was on the high side. The original Quote for bushings was changed between pre work and final bill. Basically, adding and removing discounts made the appearance of being competitive but I later found that the prices were inflated. I ultimately fell that I paid too much for the work performed. Because, I felt I had a safety issue with driving the vehicle via my front brakes, I authorized the work thinking that the work was necessary and was at a competitive price. They did install the front bushings, changed the transmission filter/fluid, and I trust they rebuilt the rear brakes (I did not check). I am able to drive my vehicle. However, I feel like I was given a little ride on the costs of the repairs. We are always looking for a mechanic shop that you can trust with recommendations and competitive repair costs. I would probably limp my vehicle to another shop for a second opinion and estimate if I had to do it over again. read more

Recently ran out of brakes and stopped by the nearest place I could find. The front office immediately took my truck in even though it was close to closing time on Super Bowl Weekend. The manager was very knowledgeable and understanding of my safety concerns as well as my financial limitations. After over two days of labor, and 3 bad replacement parts, they made sure I made it home, worked with me greatly on the price and had my truck working like new. They've earned my loyalty and respect. Great service and workmanship. read more

Honest, trustworthy, and integrity. These three words are extremely important when you're using any sort of automotive repair shop. I can use these words to describe this shop. I brought my daughters 2007 Saturn in to Brake Masters late in the day because of a road noise coming from here front end. I was afraid the bearings were going out and she travels to San Diego on a regular basis. They did a test drive and full inspection of her car. They didn't try to sell me something claiming I needed it which I have had in the past from other shops. They let me know that the sound was coming from the tires that we recently installed on her car, and that here brakes and her bearing were just fine. I want to thank Alan the manager for going over and above to help us out. We will be coming here from now on. read more

I have been going to this Brake Masters for several years and I am constantly impressed with the service that is provided. The manager (Bob Wolf) takes a personal interest in making sure your experience is exceptional. Service is always prompt and they do not try to up-sell you on products you don't need. Their name does them a little dis-service as they do way more than just brakes. They have handled everything from sensor replacements, cooling systems to oil changes for me. If there are any issues with your vehicle that they find they make sure to give you a chance to review the cost and decide if you want to do the service before they charge you. They will also let you buy they parts if they are cheaper somewhere else and they will still put them on for you (at their hourly rate). The mechanics make sure you know what they did to your vehicle and give you a heads up if there is something else that will need to be looked at in the near future. I will continue to get my cars serviced here. Thanks brake masters and Bob for keeping my experience pleasant! read more

We will never go anywhere else. The owner is honest and goes thrue every step with you. We took our RAV4 to another shop and they wanted to charge us over $800.00 just for the brake job that we found out was unnecessary. Plus the "other shop" told us they did the diagonist check but failed to say I needed transmission fluid and oil REALLY??? I am getting ready to take a trip back to Oregon. The only brake issue was on the front. DAMN...those other guys that try to rip you off are what give the REAL honest mechanics a bad name. Thank you again guys. You are the best. read more

The staff was very nice and friendly and made me feel comfortable. I was in and out in thirty minutes. Highly recommend this brake masters.

Brought my car in to the shop for high pitched screeching noise which had to do with the power steering pump, and a low pitched hum coming from the rear at higher speeds. People in this location inspected the car, told me that the high pressure power steering hose is leaking and needs replacement so the power steering fluid is low, and that both rear wheel bearings need to be replaced. They provided an estimate of over $1000 dollars! Since the wheels had wheel locks they had to remove them and install basic lug nuts. For that, I was charged $32 (four lug nuts!!) To their credit, they did not charge the evaluation fee. The guy was very pushy on the phone and when I said that I wanted to look at other options and will not be doing a repair with them, he was very insistent on at least replacing the rear wheel bearings. I picked up the car and noticed a nice black hand print on the upholstery inside the car. Absolutely unprofessional mechanics! Long story short, I had another mechanic look into it, there was NO LEAK anywhere around power steering. A $5 power steering liquid solved the high pitched noise coming from the front which Break Masters wanted to charge me $350 to solve! Power steering liquid level is now stable, and that's evidence that there's no leak in the system. Furthermore, I purchased rear wheel bearing hubs for $150, and had them installed for another $150. $305 later, both issues are fixed. I saved ~$750 but not caving in to Brake Masters pressure! Bottom line: Look elsewhere for a honesty and integrity. These people are in the business of ripping people off! read more

They are wonderful people and they help a lot. When I go there they take you right away and check you car. I would take my car anytime.

This is my second visit to this Brake Masters (this time for a front end alignment). Once again my service was completed with professionalism and I was treated with the upmost respect! I highly recommended this location! read more

Outstanding customer service. The management and staff take the extra time to make things right.

Do not Expect your Scheduled Appointment Time to be met by this location! (Why can't you give a zero rating?) Hi, my experience with Brake Masters was not a good one. I really like the ability to schedule an appointment to get my oil changed online. Very cool feature. However, when you get to the shop and the employee, who appeared to be the manager, had no clue that he had an appointment for an oil change was very disappointing. Not to mention that the shop was full with vehicles and understaffed. There did not seem to be any activity of vehicles being worked on in the shop. It appeared the vehicles had been sitting in their states of disrepair for days and no one was working on getting anything fixed. Not sure if there were a lot of people who called out sick today or if there are just not enough employees to fill the work load for the shop. I am still not sure about the gentleman who assisted me at the front desk. I was not sure if he was just too stressed because he had too much work or if he was just very inconvenienced by my expectation of having my oil changed at the appointment time I was able to set up. I am hoping it was the first and he was having a rough day. But I would strongly suggest turning off the appointment if the shop is not able to meet the demand of the work load. Sorry my first experience and last experience was so unfortunate. read more

i need to get my car serviced because the maintenance required light had been on for a week. my mother-in-law gave me a coupon that said you'd get a comprehensive vehicle inspection and oil change and tire rotation for $24.99. well, when i got to brake masters on 22nd, i handed the nice man, art, my coupon. to my embarrassment, it was for brake MAX, not masters!! he said that he'd give me the same price and that he could take my car in right away. it was very nice of him to do that. i'm glad i found a spot to get my car regularly serviced!! read more

I was referred to see Bob Wolf (Manager) and he went above and beyond. He shook my hand hello but also gave me a genuine hug. He explained what was going on with my car and that he would take care of me. He said that the Midas recommendation that there were problems with my brake fluid were not true at all. He also showed me under the hood everything that was done and why it needed to be done. The price was very reasonable and I feel like I found a GEM! I hate to say it, but as a woman, I used to feel "scammed" by mechanics, but I feel so trusting of Bob and his team that I will only come here from now on!! A++++++ THANK YOU! read more

Needed rear shock replaced on my Ford Escape, and Ryan and David were pleasant, prompt and helpful. They showed me the leaking shocks on my vehicle before replacing them and kept me informed all during the process. They also checked and adjusted my brakes, and I can really feel the difference when stopping now, even though when I had the brakes adjusted elsewhere last winter, there was no discernible difference afterwards that time. I appreciate Ryan's patience in explaining and answering all of my questions. I will definitely go back to Brakemasters at Harrison/22nd when it's time to replace & service my brakes! read more

David and his staff would receive 10 stars if I score them as such. Their customer service is impeccable. Their knowledge and ability to diagnosis issues was spot on. I returned here Texas and have absolutely no regrets!!! I highly recommend this location for your car care needs! read more

Had a great experience here! My wheel bearings went out in my vehicle and it was pretty much not safe to drive. Called ahead and then brought over at the end of the day. The staff was super friendly and talked me through everything. Was able to get me in and out in an hour and priced me almost $100 lower than another place I checked. Will bring it back if needed!!! read more

This Brake Masters is exceptional! After going to 3 or 4 other shops that did not have the appropriate lift for our truck we finally made it to this shop. Ask for Raymond the asssisnt manager. He was very thorough in his explanation to me. He answered all the questions I had with respect and honesty. He is one of the most professional, honest and caring managers I have had the pleasure to work with. He really took care of our truck to make sure it was ready for a cross country trip and did so in a timely manner. Without hesitation I highly recommend this Brake Masters! Raymond and his excellent crew will take care of you! read more

Honestly these mechanics are amazing for what they do. My Ford F-250 has not been worked on by anyone but them for there exceptional work. I travel over 13 miles to go to them specifically and their shop. The environment is very friendly and I enjoy every time I go, they are on time with appointments, their estimates are honest, and the work is done with reasonable time. I personally thank the management Bob Wolfe and Jose for giving excellent services and I will continue to go to them for many years. read more

Highly recommend this BrakeMasters. Great customer service. Everyone is very kind to their customers. Had my brakes done and oil change.

I feel SO relieved after leaving this Brake Masters! I went in for an oil change and they were able to fix my fog lights that have been broken for years (no other repair shop has cared to fix). The store manager, Alan, took me out to see my car while it was still up -- there was no question about what was happening to my vehicle and no fluff about other things that "need to be fixed." If you're looking for honest mechanics that also do a fantastic job and CARE about their customers, Alan and his team are where to go! Thank you! Thank you! Thank you! read more

Very bad experience here. I paid $65 to have my vehicle towed over here to find out what's wrong w/it when it broke down in Tucson. The man at this shop knew the urgency of my situation in that I had taken a city bus out to this shop the next day that took 2 hours to get there to bring the key to him to diagnose the problem. Instead of getting the job done, he let my car sit out in the parking lot for 3 1/2 hours ignoring it leading me on w/game playing, dishonesty & selfishness. I had to get another tow truck at the close of the business day that cost me another $200 to get it out to where I live out of town to have a RELIABLE person to get the job done due to this man at the shop leading me on with unethical dishonesty. Never again will I ever trust anyone from this business that led me on wasting my time, my money and my trust to only make it about themselves and not getting the job accomplished that was very simple to diagnose a problem! I strongly recommend to bring your car somewhere else where people have respect for the public, the money they spend and the time they have wasted it bringing their car over here to get simple work done. read more

This is looong overdue, and I apologize to the company and its AMAZING staff for that, but I want to tell everyone about the stellar experience I had at this Brake Masters. I am a struggling single Mom of 3, and something happened to my brakes one night that I knew just wasn't right. I was told to take my truck here and they'd take a look. They did some tests and found out that my brakes were shot (something I pretty much knew before I went in) and I needed to make an appointment ASAP. I was given an estimate, which was so beyond my means (probably not everyone's, but certainly mine!), I started to cry right there in the waiting room. Bob Wolf, the gentleman who greeted me and my 8-year old daughter (he was very good with her!) when we walked in, came and sat next to me, talked to me calmly, and told me to hold on and he'd "see what he could do". He walked into the service bay and got on the phone with his boss (I believe) Jeff Wright. After a few minutes and a few calls, Bob walked back in and gave me a deal I wouldn't have dreamed possible from anyone. The service guys overheard his calls and some were willing to discount their services as well, to make sure my daughters were safe when we left that day. And they did. No appointment later in the week, they did it right then and there. With smiles on their faces. And they did a fantastic job! I had been so scared the week before I went in, afraid that the next time I put on the brakes would be the last. I had gotten in the habit of pumping the brakes every time I needed to stop. You should've seen how excited the girls were when they felt me stop after that day, knowing the brakes were doing their job! I'm not writing this review to give anyone the impression that they should ask for free brake service here, lol. I'm writing to tell you that these people care about their customers, that they do a great job, and that I will never have my brakes done anywhere else but here. When I shook Bob's hand as we left, tears in my eyes again, he told me he felt he needed to help someone that day, and that I had an angel on my shoulder. He asked me to just pay it forward. I did have an angel on my shoulder that day, and I will never forget what Bob, Jeff, and Brake Masters did for me that day. read more

This place is awesome. My front end was messed up big time with several problems, and they got us in and out faster than I had expected since I know they are busy. They did a great job of fixing all those things fast and now my car is back to normal(thank goodness). And the cost was a lot less than I had expected. I highly, highly recommend them. read more

I went to Brake Master and my car was serviced right away! The store manager, Jose Galvez, was polite, quick, and very attentive to my vehicle. I would recommend this location to anyone! read more

This place probably really is good fro brakes, but as far as I'm concerned they do the same kind of scams and lies that I've expierenced with other chain auto shops. My 1994 Buick LeSabre had problems with the engine losing power, lack of pressure or compression, and stalled at times, and exaugst leak, and a problem with the linkage of some kind, it would click in reverse near the dash, the shifter, and made clicking noise closer to wheels near steering colum when I turn my wheel at low idle like speeds. Well, this shop is nowhere near capable of dealing with these kinds of complexities like I thought. I explained all of these problems to what I'm pretty sure was the manager at the front desk. The 1st thing wrong they did was buy a part and do labor for me without calling and asking me first. I had only authorized them to do what he called the $89. diagnositc, what they charge per hour. So ok fine, but they went ahead and did the exaughst leak repair without my authorization. It was explained that they could not go further with the diagnostic without doing that repair. That was lie #1, it's ludacris. They just say stuff and just think your dumb enough to believe it I guess. They also only did a simple computer code reading, for this complicated complex problem I had that he knew was serious that I desperately wanted to get to the bottom of it, and that's all that he did as far as the engine compression pressure problem or fuel pressure problem. Just tells me the standard nonsense about ok we had these 2 computer codes and this is what they mean, but not one person in that entire building would be willing to put their paycheck on that being the problem. So basically they did not find out what the problem was. They also I'm sure would not deal with their own vehicles the same way. We all know that. What needed to be done on my car was a compression/pressure text on my engine and fuel system, that was not done. My brother told me from now on that you can't be afraid to seem rude to these people. You need to find out precisely exactly what they are going to do. Demand that a compression pressure text be done on both the engine and fuel system, and anything else they are going to check out, because believe me, these guys are lazy and they lie, they will take the easy way out if you let them. Don't be afraid to tell them no a computer reading is not good enough, I want a compression pressure text done on engine and fuel system, be speciifc about what you want. If they look at you with that blank stare or that unenthusiastic attitude take your business somewhere else. The thing that really was bad was they did not even check anything out at all with the clicking in reverse, the gears the steering nothing. Even though they had that in their things to check, they never did check it. When I asked him about that when I showed up to pay, the guy at the desk just told me, oh that could've been something to do wit hthe exaughst. I'm thinking no way did this guy just say that. This was lie #2, this man just told me to my face that they exaust leak they just repaired could have fixed the clicking that was going on that was obviously something to do with my linkage or something when I put my car in reverse. Literally just lied to me, just to take my money and just get rid of me is how it felt. I should've listened to my brother who told me take it to John at Hwy Drive. not to some chain. At least take a car with more complext problems to a Transmission auto repair shop, not a brake auto repair shop. but if it's a chain, not someone you can trust, you know who they are by now, the one's who just go by these computer read outs but won't put their own paychecks on the line if the repair does not fix your problem, because they are scammers, that's their profit model. Find a good family owned local mechanic you can develope a repore with that you can really trust, these guys don't have your best interest in mind, they really don't. They exist to scam you out of your money. but like I said, you can go along way to prevent them from doing that by being specific about what you want done no I want this and that done, and I'd audio record it just put an audio recorder in your shirt pocket record it so you have evidence you know. and if they don't do what they agreed they would to exactly refuse to pay and leave with your car. You really have to be assertive with these guys. I expected these guys to be the professioanls, the experts, to really find the problem. I did not think I had to be specific, I want you pressure texting engine and fuel system, not only telling them what I want, but yeah you have to specifically ask them, ok, so are you guys going to pressure/compression text my engine and fuel system, and see what they say, if they say well no we usually don't do that ask them why not, ifthey agree you have them on recording, any smartphone can record. Avoid this place for complicated repairs ok, thanks. read more

I've taken my vehicles to many different mechanic shops, but I tend to always come back here because they usually get me in almost immediately and do great work. I recently had some work done on an older vehicle I bought used. There was one issue with the valve cover gaskets that meant I had to leave it there overnight. It was ready the next morning. They also drove me home and picked me up with their courtesy shuttle service. I almost lost trust in them after the work was completed and a week later I got a check engine light saying my engine was running lean. At first I assumed it was likely related to a hose or something that wasn't reconnected during the valve cover gasket replacements, however it ended up being the air intake hoses that needed to be replaced. They showed me the hoses and it was clear air was getting in there and causing it to run lean. They picked up the hoses from the Toyota dealership across the street and only charged me the cost of the parts, no labor cost. I will continue bringing my vehicles to them. read more

The man in charge at this moment (4/30/2017) English- Spanish speaking is bringing this location way down. He has no manners, he does no give any information, he has no sense of urgency and care nothing for his customers. Ah! if you speak Spanish, he will tell you that there is at least a three hours waiting even if there are no cars being served. No matter what day and what time he will treat you very unrespectfully . I was a regular customer here, and spent thousands of dollars on service. Luckily, there are other companies other than brake masters, "the honest people". Last time they lost one of my hub caps and they said I had lost it on my way there. Also, I got new breaks on my car but they started making a loud noise. They told me, I had to drive slowly, and the noise would disappear in a few days, I went there after three months just to be ignored. Ten months has passed and the noise is even louder. What kind of business is this? read more