Alright, so my car was shaking when I eased on the brakes while on the freeway. I called in and spoke with Adrain, who was extremely helpful over the phone. I scheduled an appointment and came in the next day. I was given all the details and quotes. I even got my oil change. I would definitely recommend this place. Great customer service and hospitality. Plus, I was in and out within an hour. read more

Brake Masters - Auto Repair Near Me - Riverside, California

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I came to brake masters for the first time, came for a quote and inspection on my brakes and they recommend me to do all four tires. They gave me a great price for all my brakes and it was unbeatable. They did all my brakes and air/ cabin filter for a great price that nobody was able to compare. Adrian the manager was very understanding and willing to work with me on the pricing. I definitely recommend speaking with Adrian about the services. They are fast with their services. Their customer service was excellent/amazing. Will be coming back here again for more services. I recommend them 100%, come here for their services. They do everything from oil change, brakes and filters, etc. I will definitely tell my family and friends about this place. They were also patient with me and kind. They made me feel heard. read more

I have to say my last service was great but this experience was awful person in the front desk trying to sale me things my car don't need went for warranty work ( brakes) and try to tell me my car need struts went to another shop for a second opinion turns out my struts are not leaking very disappointed unfortunately they've lost my buss read more

Bought my car there Adrien the Manger was professional and Honest which obviously is important. They didn't over sale me the crew was not polite and honest as well, I appreciate all of that. He won me over as a new customer, I will be returning. read more

Great customer service came in for brake inspection all my car needed front brakes got me in and out with in 2 hrs definitely recommend brake masters Riverside read more

Brake Masters - Front brakes - Auto Repair Near Me - Riverside, California

My positive experience began with the phone call to get information. The pricing and service turn around time was just right and the staff when we dropped off and picked up were great. We will definitely be back. I'm pretty easy on my breaks so I don't have to change them too often but next time I'll be coming back here first! read more

Repairs done same day and during business hours. Straight forward experience. Alot faster than going to dealership.

I absolutely recommend coming here for brake maintenance and many other repairs you may need. Honest, great pricing, willing to work with you. They've earned a valued customer here and will continue to return to use their services. read more

Service. Quality service. I've been sitting in front of the first garage door for 7 minutes and counting and have yet to be acknowledged. The one employee I see has made eye contact three times and he has yet to stop mopping, wrapping a cord on the wall, pulling upholstery from atop an Altima and pulling a trash can. After 9 minutes, the man who pulled up after me and walked around the bay decided to approach. He asked "Do you need help?" Why else would I pull up to an automotive repair place if I didn't need help? Because he was wearing street clothes and no name tag, I asked who he was. He identified himself as Adrian and said he was the manager. It gets worse....He then proceeds to say, "Everybody knows you park and walk into the office". I disagreed and he doubled down on his ignorance! "Yes, everyone does know!" Never again. They may be superstars in the brake industry but as for customer service? PISS POOR. Norco is not close to me but I refuse to let this location, these employees touch my car. Rude, unprofessional, and tacky about sums it up. Altima, etc...Terrible. read more

Brake Masters - The business - Auto Repair Near Me - Riverside, California

Excellent service, I was attended to very quickly. Store manager Clement was straight forward and transparent with my services. I got my brakes and rotors changed and they charged me a reasonable price and didn't up charge me. Highly recommend coming here for your next car service!!!! read more

I've never had worse customer service in my life. I would never have expected to be spoken to this way by someone at their place of work. I was on the freeway when we noticed my front right wheel had gone flat. We were lucky enough to be close to an exit, and we came by this place called Brake Masters. We parked in the parking lot and noticed the tire had lost even more air than when we noticed it on the side of the road. We waited in the office for a bit and decided to go outside to ask for help. We knew this place specializes in brakes however, the man in the office did explain that they were able to provide us service, saying they could replace it for 20 dollars. So we have a deal, and they take my keys and get straight to work. However, this was when things took a turn. A little later on another worker comes out and tells the man that was working on my truck to stop what he's doing and tells us that they don't do brakes. Now we understand this is a place that fixes and provides brakes. But we were told they could help with the tire, AND started to work on it. So here we are in the parking lot with a truck that was in the middle of being worked on, just abandoned. (Unacceptable already) So we try to figure out for ourselves how we are going to replace our tire because we have a spare. We tell the worker nicely that if you cannot help us, we are just going to figure it out here on the parking lot. Simple right? No. This is when that worker starts to get unprofessionally aggressive with us. He says we cannot work on the car in their parking lot and tells us to leave. (Mind you, no one else is here. This parking lot was empty, and we were not in the way of anyone). We then ask, "How are we going to move the truck? The tire is FLAT"? He then threatens to have our truck towed from their lot, and we tell him to just tow us then because we can't move the car. Then he starts to raise his voice and yells at us instead of trying to help. When we get back in the truck to drive to a different place, he takes a picture of my license plate and calls the police on us. We then ask if he needs us to stay for the police to get there, so they don't make a false claim about the situation. However, the man does not answer the question and just ignores us. Nobody else there tries to calm this man down or anything, they just go silent. I even asked one of the workers, "Can you help us out here"? He just shakes his head no, but you can tell he'd rather not step in. So we drove away, not knowing what they might have said to the police. They left my truck abandoned, which was super unprofessional. We had to drive to a place called Ramona Tires, which luckily was very close by. Ramona Tires was incredibly helpful. I would also like to include that because they made us drive away with a flat tire. My rim even got scratched from the floor because of the flat tire. I hope no one has to deal with the man that we had to deal with over at Brake Masters. I wish I had gotten his name so I could report him to his boss, because he was incredibly rude and unprofessional. read more

Brake Masters - My tire when we got there and before the occurrence happened - Auto Repair Near Me - Riverside, California

They were very helpful, worked with me on prices, got me an uber, and fixed it quick. I did need to take it back but it wasn't their fault and they fixed it again right away. read more

Had my doubts because of some negative reviews but ended up having an awesome experience. Walked in to initially get an estimate on rear brakes. Was immediately greeted by Clement and given quote on rear brake job. Let them do the brake job and within an hour they were done. Just amazing. They have multiple mechanics working there and all were busy working on cars. I think the negative reviews were for another Brake Master location not this one. Had a 5 star experience from a bunch of 5 star employees. read more

I went in this morning to get new lug nuts on my vehicle & the staff was amazing. They were friendly & finished the job in a timely manner. I left extremely satisfied with their work and customer service. I will definitely be coming back! read more

Great friendly service. Very competitive prices for brakes, oil changes and alignments. Before you make appointments elsewhere, call them. Highly recommend. Good job gentlemen read more

Courteous, honest and professional service; Clemente & staff were very helpful, completed same day (walk-in service) front/rear brake inspection/pad, rotor & sensor replacement on my vehicle. All repairs were explained and completed thoroughly at a reasonable cost on my BMW, Clemente even informed us of easy financing options which was helpful! We will continue entrusting brake and standard maintenance for all of our vehicles to Brake Masters! read more

Clemente was very kind tome and helped me figure out what I really needed for my car.

I had my brakes done yesterday 12/11/2024. The service was great! The manager was friendly and very helpful. So glad I showed up to Brake Masters of Riverside. Highly recommended! read more

Straight forward about pricing and time which I could not appreciate more. There's nothing more frustrating than a mechanic or auto repair person telling you it's gonna take a few hours then you're waiting all day. Gave accurate times and reasonable prices that are listed for you to see. Very nice read more

I have been coming here for a few years and am always happy with their service. I used to take my car to the dealership but they are WAY overpriced! Brake masters does everything the dealership does and its so much more affordable! I got a list of recommendations from the dealership and took that list right on over to brake masters. Not only did they complete the list, but they went above and beyond and let me know while my suspensions arent completely shot, it would be best to change them out. (I have a 2016 mazda6 with over 120k miles and never serviced my suspensions ) so i did what they suggested and im so happy! My car runs so smooth! They provide warranties for their brakes (and other parts) which is such a valuable thing to have. Overall im very happy with my service! He even changed out my air filters for free! Excellent service!! Im so grateful for Brake Masters in Riverside! read more

I've been going to Brake Masters for years. This is my first visit to this one. It may be a little pricey (depending what you're getting done) but they will work with you if there is some difficulty you're having. I got my brakes done here and it didn't take too long. The guy who helped me out was Adrian, super mellow guy, got me the internet discount I didn't know about. Definitely coming back read more

Got my brakes done at a great price definitely coming back staff was very honest didn't feel like I was getting ripped off got me out with in two hours if u need brakes this is the place read more

Brake Masters - Auto Repair Near Me - Riverside, California

Clemente and Larry were an absolute pleasure to work with. Our experience at this location was exceptional from start to finish. We had a brake lining check, rear brake service, suspension removal and replacement, a 4-wheel alignment, and a water pump replacement--all completed with impressive efficiency. Not only were the prices incredibly reasonable, but the customer service was outstanding. They had us in and out in no time, with everything on my vehicle taken care of. I'm happy to say this will now be our go-to shop, and we'll be recommending it to family and friends without hesitation. read more

If I could zero stars I would, brake master mechanics are incompetent they need more training, I feel like they tried to scam me! I brought my car in to get my a/c fixed they told me it would be $219 I paid it no problem, when the car was done they told me no leaks that they could find, so I took the car home and my a/c was still blowing HOT!! They did not fix it! So I took the car back immediately and they told me that they could not fix the a/c, and to take the car to the dealer. They did send me a check for my money back after saying they could not fix my car. BUT if I had not gone back immediately they would have just scammed me for $219 and not doing anything to fix my a/c!! read more

The service at Brake Masters on Indiana St in Riverside was excellent and the manager, Clemente, was knowledgeable and quickly provided a very fair estimate that was much less than the estimate provided by the dealership. The job was completed to my satisfaction and everything is working perfectly. The shop was clean and well maintained. This Brake Masters has definitely earned my repeat business. read more

Days after getting my brake service my car was making strange sounds and rattling when I got the freeway. Well, on that very same freeway excursion the sounds got LOUD and the rattling INTENSE - low and behold one of the wheels that was removed for the brake service COMES OFF OF MY VEHICLE....ON THE FREEWAY! I cant tell you how terrifying that experience was, much of it has been blocked out of my memory. Naturally this lead to EXTENSIVE damage to the front of my car, an expensive insurance claim, and even now however many years later - my car just isn't the same. Whoever had serviced my vehicle did an a$$ backwards job of putting things back the way they were supposed to be. Its an experience I'll never forget and a grudge I'll never let go of. read more

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Adrian helped us from start to finish, helped us out by getting us an Uber back home and again to pick our car up. He had the work done in a day, gave us the best prices and even honored a competeters coupon price I had for an oil change saving another $30. Other places including the dealership estimated the same work at a much higher price. Plus everyone is super friendly. I'll definitely go back if I need repairs in the future read more

All the above , very satisfied, the Manager in charge Clemente was very respectful great customer service . Was taken care right away , great price ! Thank you for your service will return for more needed service . read more

I went to get my brakes replaced and they checked other items as well. Good, friendly service. I was helped by Adrian. read more

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i came by on monday , terrible service , manager chris or something like that , falling asleep in his truck , hell of a attitude, no one ever in the front was waiting for over 10 minutes, this place is a disaster , stay away read more

I have used brake masters for years and have referred family and friends. All happy with the service and fair price. They are friendly also explains everything, so that I can understand it. read more

I roller in at 4pm on a Friday night after tire shop referred me. I figured I would make an appointment for next week and not be able to drive safely all weekend. They motioned me to a bay and asked me to go to the office for paperwork. About 10 minutes later, I was given some choices. The parts were there. I said go. I was on the road with new pads and rotors at 5:04. Saved my weekend. Great service and friendly. Even have a lifetime guarantee. read more

I was referred here by the tire shop I visited for a flat repair in which they had stripped the lug bolt and it had gone inside. After the tire shop, replaced my rear passenger tire I drove to brake masters but on my way the bolt that had fell inside seized my rear tire up and I was basically screeching my tire along so I pulled over and called for a tow. Once my vehicle got to the shop, they informed me that I may have trouble with my front control arms and they showed me what they saw as my vehicle was coming off the flatbed and so I had them tell me cost and gave them the okay to replace them. They uber me home after signing paperwork and about a hour or so later, they asked if I wanted to have my struts replaced since they were in the area so I said sure since I knew they were original and since buying the car I probably put 100,000 miles on it driving. They eventually called me to tell me the car was done near closing time and they uber me back to the shop and I drove home and I started to hear a chirping noise from the left front wheel as I drove. They told me I can bring it back but during the week I work in another county so I told them I'll bring it back on Saturday and it eventually was from the strut they had put in. They put in another one and all is well. Though I had to take the car back, I'm giving them 4 stars because Sergio who helped me on both occasion made sure I was 100% satisfied and he explained everything that was done to my vehicle to isolate the noise. Thank you to the team at Brakemasters read more

Always hesitant and question any mechanic shop so I tried this place and you can tell off the bat once talking to the front desk guy that they're there to help and inform you of anything that your car might need without any pressure. The recommendations and expenses are listed for you to make a decision on what you should be purchasing is an easy process. I would recommend somebody if they have brake problems, oil change or tune up needs to come here. read more

If you need brakes this is the spot ! Also get you oil done too !! Definitely coming back. Thanks guys ! read more

This review is long overdue! We have used BM for many years for our business autos and for our personal cars. For brakes, oil changes, and repairs. Adrian is ALWAYS kind, friendly, and knowledgeable. Mechanics are clean and trustworthy. Prices are very reasonable. I cannot count how many times we have been here, and have had exceptional, quick, and friendly service each and every time. Thanks Brake masters! read more

Called for estimate just to replace front pads only on 2020. Rotors are smooth and clean.I was told 250.00-300.00 !!!! just to replace pads!! I hope no one ever goes for this highway ROBBERY read more

The Service Person, very kind and offered a coupon before I could inquire. He was also very transparent with the answers he gave me.

I thought these guys did a great job. I'm not from Riverside, but heard my brakes starting to grind so I found them on maps. I came in, they were friendly and jumped right in. I haven't touched my brakes or rotors forever so I knew they were due. Pricing was fair and well explained, options were given without pressure, they did a good job and great warranty read more

This shop was recommended by America's Tire on Merrill Avenue in Riverside. Went there to get my car aligned as it was pulling to the right. They agreed to do the job and told me that I needed a camber kit. I have no idea if that was truly needed but I trusted them. What in my opinion should have been an $80 alignment turned out to cost $175.90 for the alignment, camber kit, and camber labor. The technician performed the job and went for a test drive. Apparently the car wasn't right so he put it up on the rack and worked on it for another 1/2 hour. After about two hours total, they delivered the car back to me saying that it was aligned and in good condition. I paid the bill and drove home while observing the car's behavior. It didn't seem quite right but it wasn't bad. Fast forward several months: I was never satisfied with the "feel" of the car while driving in a straight line despite the fact that I never bumped a curb or hit potholes. I got tired of the car not being "right" so had it re-aligned at a different shop six months later. Of course, they told me the car was not in alignment and corrected the problem which cost an additional $70. Now my car tracks perfectly straight and I'm happy. Total cost $245.90. Not going back to this shop---ever. read more