Great customer service and great care of automobile and customer. Didn't stop until issues were…read moreresolved and fixed. I left as a satisfied customer.

Julie & her husband Ken is so nice and super professional! I'm getting a couple of major things…read moredone and some minor things as well. My exhaust was the first thing I've had done and I'm scheduled to get my struts and breaks fixed a little later! I just want to start off with how much they are working with me to get these things done. I'm not rich at all and if I had a stable job I would have loved to take them up on there offer with the credit options. But luckily, they know how to prioritize what needs fixing and scheduled me out for when I'll have the money to have those things fixed. Secondly, I want to point out how fast they got the job done! Julie had told me to bring it in so that they could diagnose the problem for me and that they could schedule me next week if I decided to get it fixed with them. Well, sure enough I bought it in on Friday morning, that same morning they were able to tell me what was wrong and the same day they ordered the parts and got it fixed! I literally got my car back at 3pm and genuinely did not expect that! I saw a sign in their shop and it said that they value their time, well I guess they also value everyone else's time too! I don't want to get into the free things that they did for me because I don't want anyone trying to come rip these lovely people off, but I do want to say the things that they did for me, that they had every right to charge me for, has let me know that I'm dealing with some really good people and has made this place my go-to spot! These are good hard working people who respects the customers that comes through their shop, no matter if you have a lot of money or not! The prices are absolutely doable and they don't pressure you if you can't do everything right then in there! Lastly, I just want to point out that I am a single black woman and the reason I bring up my race and gender is because we all know it matters, especially when it comes to mechanics! But Temstad didn't make me feel judged nor taking advantage of whatsoever! They were so welcoming and knowledgeable! Not only did they triple check my car but they explained every decision & priority to me. I really love that they weren't condescending because I don't know a thing about cars. They simply just explained it so I can understand the what and why! Like I said, as long as Temstad is open & will have me, they will now be my go to place!

These guys were awesome! We live in Buffalo but were visiting family in Rochester. On our way home…read morewe noticed our tire was going flat. By luck we pulled in here, to inspect our car and get off the road. They were closed but by chance a gentleman was doing inventory or some extra work. He came out to see if we needed any help. He got on the cold snow covered ground and went to work locating the hole. He quickly determined he could patch the tire for us and did so. He could have stayed inside we would have never known he was there. We knew the facility was closed, we just pulled in to get off the road. This good Samaritan came to our rescue and boy was it cold outside. Thanks for your help!!! We would have been stranded forever because we didn't have a spare tire. You guys are the best.

Chili Automotive is fantastic!!! They go ABOVE AND BEYOND ! Multiple people there have ! I trust…read morethem with all my cars needs. I have Mercedes and the dealer said what I needed done. Chili Automotive took a look at the recommendation and could specifically say why they thought it wasn't needed at this time. They noticed a tire that they put on was different the next time I came in and asked me if I changed it and I told them no asked me if someone else had driven my car and I said no until I realize I was at a hotel and then valet kept the car in a parking garage for three days. He actually called two places and gave me the number of a third for the type of tire that was sold in Ohio. As a single mom, I didn't have a ride home. The owner drove me home so again they go above and beyond. Elisa

I highly recommend Chris at Mac Fleet. He's prompt, reasonable, knowledgeable and very…read moreaccomodating. He figured out what was wrong right away, even when roadside service missed it entirely. His invoice reflected a fair price and the ability to pay online was very convenient. Superior service, superior value.

Mac Fleet agreed to send a mobile technician to perform a pre-purchase inspection on a classic car…read moreI was considering buying. This normally involves everything that is checked during a state safety inspection, but with additional checks on the functionality of the vehicle and its systems (electrical, cosmetics, etc). I requested an engine compression test, and was told it would involve more time, which was fine. What I received: 10 photos of the undercarriage and two lines about the seller being old and needing to sell. No start. No compression test. No other photos. No evidence anything else had been examined. Chris was polite and apologetic, and he did adjust the invoice, but I was left with no clear idea about the vehicle, despite paying for exactly that service.

A huge thank you to Holmes Mobile Mechanic for an outstanding brake job…read more I was so impressed with his professionalism--he was right on time and the price was completely fair. He communicated clearly throughout the entire process, and the results speak for themselves: my brakes are working flawlessly. This is a top-notch mechanic and I'll definitely be a repeat customer. This is exactly what a great mechanic should be all about.

Great service and also gave me a great price definitely recommend .... Helped me when other…read moremechanics couldn't

I specifically made an appointment to ask if they can re-secure the underbelly covers, we spoke…read moreabout it at length. And as I left I asked again, very specifically if the underbelly covers were re-secured and I was told yes. It turns out that was a false statement and they just performed the other service request on the WO. Not sure how much more specific I could be, plus when I called their sales team transferred me to a voicemail line.

(1 Star) My experience with Marina Chrysler was one of the…read moremost frustrating and damaging business transactions I have ever encountered. We entered discussions regarding the sale of our 2024 Tesla Model Y. After receiving what we believed was an extremely low-ball offer, we decided not to move forward with the transaction. The situation became even more concerning when a check that had been issued was subsequently subjected to a stop payment. As a result, we repossessed and retained possession of the vehicle. Months after the vehicle had been back in our possession, we were shocked to discover that the dealership had reportedly caused the vehicle to be flagged as stolen through law enforcement channels, despite the fact that the vehicle had never been fully paid for and had already been recovered by us. This created significant hardship and disruption. Being associated with a stolen vehicle report can have serious consequences, and it negatively impacted our ability to use and enjoy a vehicle that was lawfully in our possession. The entire ordeal has felt unnecessary, retaliatory, and completely avoidable. What should have been a simple failed business transaction escalated into months of stress, inconvenience, and uncertainty. Rather than resolving the matter professionally and moving on, actions were taken that created additional complications for everyone involved. We have repeatedly requested that Marina Chrysler contact the appropriate authorities to immediately correct any stolen vehicle report and ensure that all records accurately reflect the status of the vehicle. At this point, our only goal is to have the matter resolved properly and to cut ties amicably so all parties can move forward. Businesses are judged not only by how they handle successful transactions but also by how they handle deals that fall through. Based on our experience, Marina Chrysler failed that test. We expected professionalism, transparency, and accountability. Instead, we were left dealing with unnecessary complications that should never have occurred. I strongly encourage anyone considering doing business with this dealership to thoroughly document every communication, retain copies of all paperwork, and ensure that any transaction is fully completed and funded before relinquishing control of a vehicle. We sincerely hope management takes steps to resolve this matter immediately and prevent similar situations from affecting other customers in the future.