Wonderful customer service. I needed to replace my vent free gas fireplace and Frank helped me with…read moresize and selection, gave an accurate estimate and timeline for installation. The install was done quickly and fit to my wall space. The fireplace is the perfect complement to my family room.

We bought a gas log set for our fireplace about 5 years ago. They were extremely helpful and the…read moreinstallation looks absolutely beautiful and very realistic. So, recently we went back to buy a bigger log set for a different fireplace, and again they were extremely friendly and helpful. Not sure what the negative reviews are about, as we have only had great experiences with this store.

I had a wonderful experience with Ethan from Garden State Chimney. He was extremely professional,…read morecourteous, and thorough from start to finish. He took the time to carefully inspect everything, explain what he found, and provide photos so I could clearly understand the situation. I really appreciated his honesty and attention to detail, and he did an excellent job. I would definitely recommend Ethan and Garden State Chimney to anyone looking for reliable and professional chimney service.

Requested to find source of mice in my gas fireplace. Ethan was sent to investigate the issue…read more None was found in the fireplaces which he cleaned and plugged an opening in a vent. He went on to check every room in my house for openings and found none. The outside vent was secured with a metal mesh to catch any unwanted animals from entering. He also went upstairs to my attic and found nothing there. The source of the occasional mice visitor is still a mystery but I feel so much better and recommend GARDEN STATE CHIMNEY highly. Excellent service ethic. And even better excellent tech. I highly recommend this company for all your chimney and fireplace needs. VERY FAIRLY PRICED

The installation went very smoothly. When we didn't love the way it looked they replaced it with a…read moredifferent set at no cost . Incredibly accommodating

We've being using KJB for our fireplace needs for about 10 years. Just recently did our 2nd…read moreinstall. They've been nothing short of prompt & courteous. Incredibly tidy during install. Great company.

great people to deal with.i purchased an insert for my exsisting fireplace.from the very begining…read morethey were a pleasure to deal with. caroline was a pleasure to deal with. she walked me thru all my options and the different types of inserts. david was very helpfull and helped me find an electician and chimney company. the instalation crew were very respectfull and did a great job withe the instalation and showing me how to use my insert. i had a probleum with water getting in from my chimney and needed some repairs. i called david and he was very concerned and worked very hard to get me up and running sal there tec came out to diagnose it and was great. he found the part that was damaged from the water and had david order it it came in pretty quickley and sal came out to install it. he realy is a pleasure to deal with . i highly recomend them. you wont be disapointed

Sal- one of the installers did a great job cleaning my fireplace. i didn't realize how dirty it…read morereally was and he cleaned then fixed the fan and added more embers to make it look brand new! Sal was so kind and very knowledgeable about fireplaces. I'd definitely recommend Cozy Dog

Company came and installed our chimney cap, was prompt and very quick to resolve issues that arose.read more

They came to do the gutters, couldn't clean them. Inspected the roof, they left a hole bigger than…read morebefore just checking the roof. Do not recommend.

I paid $8500 to this company on 5/10/25 for new gutters, down spouts, and to provide a chimney cap…read moreon my roof which was not provided by the original roofing company that completely tore off my existing roof to install a completely new roof on my house 2021. The jobs Accomplished Chimney completed was efficient and in high standards. I am now in need of a roof cert and/or inspection for renewal of my HOI policy. Being I was quite satisfied with Accomplished I decided to call them. First I spoke to Gianna who gave me a quote of $160 and told me the owner Izzy would be calling me. He called me right after I got off the phone with Gianna. He, in turn, quoted me $500 as he'd have to dispatch his entire crew come to my home. I responded with "why an entire crew"? He became irate when questioned stating they'd have to use a ladder to get up on my roof. At that point he accused me of wanting a free inspection. Logically thinking why would a team of guys be needed to see the numbers of layers my (new) roof has and if any shingles were lifting? I by no means expected a free ride and would gladly have paid a common and customary fee. When I mentioned about writing a review, as I didn't appreciate being yelled at or being told I'm being nasty, or want a free handout he threatened me with his attorney. I may have to call Judge Judy on this one! ;-) Pursuant to the FCRA, I quote: "Putting an honest negative review about a company's owner or employee online is not illegal in the United States. Your right to express opinions and share truthful experiences regarding the behavior of an individual of a company is protected by the First Amendment and the federal Consumer Review Fairness Act. (FCRA)"

We are beyond happy with how they treated us, the price and the work…read more My boyfriend and I had met Matt one of the guys from there at our local vets office and I asked do a card as we needed someone to fix a few issues on our siding. We ended up having an emergency and needed to redo the chimney. They quoted us a fair price , we're on time and got everything done and cleaned up in a timely professional way . They even dealt with me yelling if there were any birds or animals in there to let me know so I could trap them and get them to a Santuary (thankfully there were none) I saw some people saying they were "condescending" to women, all I can say about that is that some women need to complain about anything. My mom is 73 years old and was home at the time and Matt took her dog for a walk for her out of the kindness of his heart! Who does that these days? They even gave us a coupon for our next gutter cleaning free. I hope we have no more issues but if we did I would certainly give them our business

Scammers! Quoted $266 to repair a "bad igniter". Then bumped it to $2200 upon arrival and didn't…read moreeven have the proper replacement. We called another company who replaced the igniter for $400. Stay away!

If I could give them a 0 I would! We purchased fireplace doors in May of 2025, however we just…read morestarted using our fireplace mid November 2025. On December 6th the the doors would not close so we called East Coast to have have them come out and fix/adjust the doors. I was told that they are new owners and they will not honor any of the previous owners warranties. He then hung up on me! These "new" owners obviously don't care about existing customer service so I highly doubt they'll care about new customers!!

If you are going to install anything yourself or have someone other than their installer do this…read moreAVOID these people. We bought a ventless gas log set from them. I wanted to support a local business and had naïvely felt that they would stand behind what they sold so I did not mind paying the extra money. I would have been way better off buying it on Amazon or another site online! I already had the gas line so I just needed to replace the old log set. First of all, when my wife picked it up you must sign a waiver that says you have a total of 24 hours to inspect everything. Then they have a clause in the waiver that states it may need "FINE" tuning. They also claim they do not do the installation and support they have contractors that do it, but their website clearly states they do installs and service. I installed the unit and it would run for a minute and turn off. I went to the manufactures website and found out you cannot contact them or get support; you must contact the dealer you bought it from. I called to find out how to get it fixed under warranty. Now even though the website is covered with service and support options I was told they don't do the service or support I needed to call their contractor and schedule a service call. When you call the contractor it sends you back to Albers to schedule the service call ?????? Oh, and that is $300. The tech came out and found out the thermocouple was not near the pilot light, and he needed to take it all apart then move the pilot light and the thermocouple, so they got next to each other and aligned. I have a checkout sheet with the unit that states who built it and tested it, it all says it was all tested and passed. So, I called back again to see how I could get credit for the fixing the manufactures defect. I was now told that since they did not have to replace any parts it was not a manufactures defect in workmanship it was a "FINE TUNING" and therefore it was not covered, and I had to pay the $300 myself. So, I should not expect to pay over $2000 for a gas log set and then expect it to work out of the box. Imagine if you bought a fancy gas stove and one of the burns did not light so you called Maytag and they fixed it and handed you a bill for $300 tow day safter you bought it. Albers sees no problem with this. If I had just bought it from Amazon or another online vendor I could have packed it up and got another one that was manufactured correctly. Instead, it cost me extra to by it and then $300 extra to get it to work.

Written off as an "impossible" situation or a very expensive option for an electric fireplace…read moreinsert..... Debbie Scognamiglio listened, looked, asked questions and delivered a perfect AND very affordable solution! Debbie also offered an idea for design which was perfect!) I am actually blown away!! The nicest and most customer focused people with whom I've ever had the pleasure of working! I am SO happy I wandered into Alber's this morning! I will find more reasons to work with Alber's. They truly know their stuff!!

Showed up on time, completed the work efficiently , made no mess and left the room perfectread more