Counters look as amazing as the first day they were installed. Immediate response when questions. Highly recommend.

We had extremely bad experience with this company- they were supposed to come and measure our kitchen table for granite countertop in September (original prom). This was shifted to October 14 after we many times inquired about the status of the measurement- they announced that they would come between 8-10 am in the morning. We waited that time and 10 went off and 11 went off without any call from them. When we called their office they were rude and slammed the phone to our ear. When we finally got hold of them they never apologized and said the person would come by 1 pm- he arrived at 1.30. He never apologized the late arrival did the measurements and left. They were supposed to deliver the granite top on 28th but they never delivered. When inquired about the status we were told that they didn't deliver the top because the person doing the measurements had been threatened personally. This is a lie. We were just angry and showed frustration as we had just lost 2 doctors appointments because of their unprofessional behavior. We mainly noted the person that they have not stood behind their promises and ultimately we need to see if their behavior is legal. So we are now again in the market after 2 months of waiting and enormous frustration. Moreover they lied about personal threats and never communicated us they had dropped the order. You should never order anything from such unreliable and unprofessional business. Dr Lyytinen read more

Bradley Stone Industries - Myself - Countertop Installation Near Me - Solon, Ohio

Dismal customer service. As others have said, Bradley Stone will not take responsibility for their costly errors.

I was referred to Bradley Stone by a contractor friend and wanted to get an estimate to get all my counters done . I spoke to a Michelle and seemed like it would be no problem. I provided her with dimensions and was looking to get numbers asap and told her this. She said she would get back to me and hung up. Following week I called because I had expected to hear from her after 5 days and she seemed very annoyed at my call and I was not expecting her attitude towards a potential 10K sale. She said some delays beyond her control had occured and didnt ask me but told me to be patient. So another week passed and after calling again which I was nervous to do which is crazy...and she said yes she did have my numbers and would email me the quote. I dont know where she got the dimensions in the quote but it was not my counters....I needed these numbers sooner than later and am not about to call back and deal with attitude from Michelle and poss wait another 2 weeks for something she could done in an hour. Avoid this place at all cost. Reviews are a 2 way street paved with possibility read more

Critical: Quality, Value Would NOT recommend. We had them install about 6 thousand dollars in counter tops 2 years ago. Install was horrible. There was huge gaps left against the wall and no overhang over the cabinets on one side of the kitchen. A seam is now comming apart and they want to charge a service fee for repair. When you spend that much on counters you would expect it to last more then 2 years. read more

We went to Bradley Stone because they were one of the few companies that knew how to work with Dekton. Customer service was always professional and timely with everything. Our countertop looks amazing! read more

Bradley Stone Industries - Countertop Installation Near Me - Solon, Ohio

Was referred by our builder to Bradley Stone. Three out of the four rooms that we had done in new construction were inferior quality work. Two out of the three were re-done after complaining, the kitchen island had multiple issues, unevenness of two slabs after attachment aesthetically eye catching seam and mismatched veins.. see pictures below, sales rep verbalized that I was "unrealistic in my expectations and that she would place in her home". BS offered to redo my kitchen island by separating my two slabs and try to reset... with risk of cracking them we decided to not have them come back to our home.. very disappointed in whole process. Pictures are of my current kitchen island and the dark granite before pictures is of my bathroom backsplash that was chipped.. read more

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Installed a bar on kitchen counter. Helped us select the stone, designed the layout and installed. All done perfectly. Special thanks to Nancy Sell and Cody Dickey for their help. Would recommend them highly. read more

Was told the wrong date for install. Took a vacation day from work, called and left message with salesperson to clarify and they never returned call 1 week later now. Had to take an additional vacation day so I called to talk to a manager. Still NO call back from anyone!!! I would NOT recommend doing business with this company, once they have your money, what do they care. The only bright part was he installers were great! ***UPDATE December 3 2018*** So the day after my review I receive a call from he sales manager. She would not listen to my issue only emphatically stating " there's no way to change the date without a record". I never said the date changed, I said that we were given the wrong date by the sales associate. She then stated that she would get with them and call me back Monday .........well here we are almost 3 weeks later and *crickets* NOTHING. If you want to spend your hard earned money with a company that will under value, dismiss and out right disrespect you, then this is the company for you!!!! You've been warned! read more

My wife and I purchased replacement cabinetry from Northeast Factory Direct for our kitchen remodel project. They referred us to Bradley Stone as their partner. The process was pleasant, staff from our salesperson Heather to the installation technicians were very friendly. We have an old house, with very few square, plumb or level surfaces. From initial visit we were very upfront about this. We were told to not be concerned, the technology and experience of Bradley would allow easy installation. The template and installation of the counter top itself was painless. We needed a back splash added, for which the installing techs re-measured. (Had to butt up to existing ceramic tile wall). First back splash delivery found one of the main segments had been polished on the wrong surface. Techs left sincerely apologizing for error. One week later, different team of nice techs showed up with different cut pieces, still incorrect. One week later, same team showed up for installation attempt #3 which finally fit to our satisfaction. Thru Covid-19 I've been lucky enough to have worked every day, and my employer has been very gracious when I've had to leave work for these appointments. I had to leave work 5 times for this project, 2 times more than required.The nice people we encountered thru the process can't discount the sub-standard production process, and we simply can't recommend Bradley Stone. read more

GREAT SERVICE!! New countertop looks GREAT!! You have many choices so be prepared to take your time. You get to pick out your slab to be sure it is what you like and the communication from drawing to template to installation could not have been better. Would use them again!! Price for the counter was about half what a local big box store quoted for the same material. read more

Great experience working with Brandon in the store and Eric on the install. They both did wonderful job and we love our counters/fireplace.

I'm appalled by this business's complete lack of customer service. A little over a year ago we purchased a stone counter top for our bath remodel, and had them install an under mounted sink. Recently the sink developed a bad crack. When I called to complain and have it replaced, they were nasty. They claimed that we must have dropped something in the sink or abused it in order to cause the damage, and they kept insisting that our warranty was up after a year. After pushing back, they contacted the sink company and got them to replace the sink for free, but insisted on charging me $100.00 for their time to re-install it! Their workman who came to my home to replace the sink was in complete agreement that the sink had not been damaged by us- it was a defective sink. He said that he was going to talk to his supervisor when he returned to Bradley Stone. They didn't relent, and I"m stuck paying $100.00! Shame on them! I will never use this company again! Thieves! read more

I ended up with a Bradley Stone granite counter top and bar through Lowe's, which is who they have do their work. It was installed around February of 2016. When they installed it, the installers weren't very careful and they ruined an area of my brand new cabinet facing which was installed 2 months before and I hadn't even been billed for yet. They didn't tell me...it was something that I found on my own and had to contact Lowe's. Bradley paid me $100 towards repairing the dime sized damaged area. Now...a year and 4 months after installation, I notice an area near one of the granite seams about 6 inches high, 5 inches wide that has completely lost it's luster...however every other part of the counter and bar are perfect. This "dull" area is right on the seam. I first contacted Lowe's and I was told my one year warranty had expired with them and to contact Bradley Stone. Well, I tried about a dozen times and ended up emailing them. I emailed Krystal, back and forth for about 6 weeks with no adequate response. At first she blamed whatever I was using on the counter top...but then she couldn't do that because only this small area on the seam was bad. Needless to say she refused to help me, call me...etc. I asked to speak with a manager and nobody would return my calls. Not only was there install process shady but their customer service is by far the worst I've ever dealt with. You are better off going elsewhere. Once they get your money, they are of no help at all! read more

I would absolutely not recommend this company to anyone, ever. We had a problem with the counter installation that was not resolved. My dad and husband are still using shims, caulk, etc. to try to get it somewhat right. (Had they not been able to do this, we would have been out of counters, sink, stovetop, etc, for an unknown number of weeks.) I called asking to speak to someone before I was charged the second installment for the work. They did not call me back, and went ahead and charged me the full amount. I should have read these reviews first...I would advise anyone thinking of using this company to seriously reconsider! read more

Very poor customer service. I couldn't even make an appointment to get in. I called 3 times and had one call back (when I was at work and couldn't answer). The lady answering the phone does not make the appointments. You have to talk to another person. Not sure why she's answering the phone if she can't make any appointments. Not very good business sense. I'll go with a company that actually wants my business. read more

I ordered my stone floor from here. I paid for it all front. When it arrived it was not cut correctly. Took a week to resolve. For what I paid, I would have expected a quality product that was ready to be laid. Instead, my tile guy had to shave down pieces to make it work. Never even received an acknowledgement or an apology from Bradley Stone. read more

They were recommended by Northeast Factory Direct. We were under a very tight deadline for two rental units in Tremont. They accommodated our schedule and everything was put in on time with no problems. We got black granite countertops and two breakfast bars. They look fantastic. read more

There are too many good granite fabricators out there to waste your money at Bradley Stone. Pros - nice selection of materials. Cons - not good quality fabrication, AWFUL customer service, and very high prices. read more