We had an EXCELLENT experience at Eye Care Center in Maplewood. Because our insurance changed, we had to find a new eye clinic.
It was our first visit, and all three of my kids were being seen. From the first moment of signing a laminated "Hippa" form that would be scanned and stored digitally, then reused for the next patient (and not having to waste one more piece of paper), I thought, "this place is different".
The staff was friendly and welcoming.
Our first tech (for lack of a better word), Jen, was really great. I loved how she explained things, even knowing that she probably has to say the same things all day long. I never got the impression that this was tedious!
Then Dr. Keith came in, and I loved his "bedside manner". He could related to my 3 teenagers, and he was also good at explaining things.
We've been visiting eye doctors for the last 16 years, so having this experience was an eye-opener. (no pun intended). :) Their clinic is very "high tech" and used equipment I've never seen before. I felt like the information we received reflected the latest developments in eye care!
When it was time to pick glasses (for all three), the opticians were really helpful and honest. In the past, we've seen folks who, when you ask for an opinion, they say, "It's really up to you". What I appreciate was that, while I was going back and forth to attend to all 3 of my kids at different phases of the appointments, there was always someone attending to them, and that by the time we were all reunited in the glasses center, your opticians had already helped my kids narrow down their choices. If the glasses were too big, they said so. If it didn't work with their coloring, they said so, ultimately honoring and respecting the fact that it would still be up to the customer.
Yes... it was our first visit yesterday, but it absolutely will not be our last. Thank you for a great experience! read more