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Bradley C Mcafee MS Audiologist

5.0 (1 review)
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2 years ago

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My Hearing Centers

My Hearing Centers

3.0(20 reviews)
0.3 mi

I am writing this review on behalf of my parents. In 2018, I found My Hearing Center (Torrance)…read morehelpful as my mother forgot to bring her charger while we were out of state and on vacation. I called them for help, and they were able to help us find a store that had a charger, which saved my mom's vacation. On the other hand, my parents were charged over $6,000 for a pair of Signia hearing aids for my mom in July of 2024. The hearing aids they (not my parents) chose were quite large and bulky. My mom lost one hearing aid within a week. When I called My Hearing Center (Torrance) to see if there was a cost-effective way to replace it, they mentioned insurance would cover the lost one for the price of $3,000, which doesn't really sound like insurance but was the cost of a new hearing aid. We opted to go to Costco Hearing Aid Center and are getting two Philips hearing aids and a charger for $1,600. The exam, cleaning, and adjustments are included and not an extra charge, btw.

I made an appointment in the Torrance office for me and my girlfriend, who was diagnosed with early…read moreonset dementia. Since hearing loss is a contributing factor in dementia, I was very much hoping to get her hearing tested and find out ASAP if her hearing was an issue. I was called back by Crystal who took some information and then asked for insurance. They did not accept my girlfriend's insurance and gave me another facility to call. I told her that I still wanted to get my girlfriend's hearing checked and was brushed off by Crystal saying it's not your best use of time to come in. I told her I would still like to come in, but she kept pushing back and become quite indignant telling me it's not the best use of your time and I needed to call the other facility repeatedly. The truth was, it was not in Crystal's best interest. If you offer free hearing tests, you should honor it regardless. I was very insulted by her lack of courtesy and honesty. I usually do not write reviews unless a line has been crossed. In this case, I felt that the claim of a free hearing test was not forthright. It should be free hearing tests only if we take your insurance! If Crystal was honest and stated this fact rather than out right refusing to accommodate us and making it seem like she was doing me a favor, I would not be writing this review. This was horrible customer service!

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My Hearing Centers - Julie Nielsen, H.A.D, is passionate about helping her patients to hear better through advanced hearing aid technology.

Julie Nielsen, H.A.D, is passionate about helping her patients to hear better through advanced hearing aid technology.

My Hearing Centers - Untitled

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Bradley C Mcafee MS Audiologist - audiologist - Updated May 2026

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