I'm very pleased with the service and professionalism in the office. I would like to thank the office manager Barbara for all her help explaining the process and even spending time in the office after my hearing test. Together we made a decision that worked best for my hearing and insurance. Again thank you Barbara for everything and ask for her when you arrive. Dan. read more

It was Christmas Eve. My mom's hearing aid went out completely. Her regular hearing aid office was closed. South Bay Hearing to the rescue! They graciously accepted my plea to look at my mom's hearing aids--and they fixed them that day! And just like that, they won over a new customer! read more

This place is assume! It's a complete shop that provides testing, fitting and even repairing. The people there are attentive and helpful. I highly recommend this place! read more

A great example of "you get what you pay for". Yes, more expensive up front, but the service after the sale is second to none. I had plenty of time during the trial period to make sure everything worked, and had to change models three times before everything clicked. The trial period started over with each change of model.... no pressure. I highly recommend South Bay Hearing! read more

I've had hearing issues my entire life and have experienced many audiologists. Matt Young is the best I've dealt with. Excellent counsel and care. Also, top notch support staff. Highly recommend. read more

Great place to check our hearing! Dr. Chris Johnson answered all our questions and showed us a hearing chart to identify which areas we were having issues with hearing the hi-pitched tones. They were very helpful and we could not have had a better experience. Highly recommend! Sharon and Charlie read more

Great experience!!! I highly recommend this hearing center. Celine Minasian AU.D was the audiologist. She was absolutely wonderful. She took her time walking me through the whole process and answered every one of my questions. Let me tell you all this : Celine also has worn hearing aids since she was young and she's able to answer all the questions and concerns you have because she lives it. It just put me at ease knowing she understood my questions. Thank you again for the outstanding service . read more

I was under the impression that I may just stop in to have my hearing aids cleaned. Which I did and was informed immediately that I did need an appointment but since they weren't busy they would go ahead and clean them. I felt like since I didn't have an appointment they could have informed me of the wait time and afterwards hand me a card and suggest to make an appointment. Didn't leave a good impression. Sorry read more

Dr. Young was very professional and knowledgeable. I was extremely impressed with how he took his time to explain what I needed to know after my hearing test. He was wonderful! Thanks read more

I had to take my 86 year old Mom for tests this past week. From making the appointment with Maggie to her actual appointment, this place is professional and first rate! Jacob was our audiologist. He was SO warm and caring and was very kind when speaking to my Mom. Jacob completely put her at ease. Jacob was knowledgeable and explained things very well to the two of us. We both appreciated his gentleness throughout the process. read more

I picked this hearing center based on many internet searches and ratings reviews. I had my hearing tests in October of 2015. I purchased the hearing aid recommended by Mollie Carson Au.D because of her knowledge, skill, and patience in finding the right AIDS for me. I have been back a few times for minor adjustments and periodic routine maintenance. The staff at this office are outstanding in providing proficient and very pleasant customer service. I love my hearing aids and thank God for guiding to this facility and providing me the opportunity to hear better than I have in more than a decade! The hearing aids purchased above had a great service life but finally needed replacing. My audiologists, Ian Gerszewski, recommended a pair of ReSound Quattro LiNX aids. He set them up to match the settings of my old units as a starting point. They are amazing! I contacted Ian regarding some needed adjustments via the ReSouond phone app and a day later he sent me a program adjustment that the app used to update my units correcting the problem. You can't beat good recommendations and competent staff such as you get at South Bay Hearing! read more

South Bay Hearing is a place to go if you need your hearing aid needs! Dr. Ian is patience, knowledgeable and professional . The staffs are friendly! I was there 4 months ago and I am happy with the service! read more

They got me in for a same day hearing test, for an acute hearing loss on my left ear. Audiologist Ms. Meredith Resnick was super kind and informative, explaining all the procedures along the way. She explained the results in detail too. She efficiently completed the test and sent the result to my otologist right away. The staff is very welcoming and accommodating too. Highly recommend this place! read more

I wanted to get new hearing ad batteries for my father's hearing aid. As a new customer they cleaned my father hearing aid, and they gave me the new batteries. All for free! Amazing! I can tell you this kind gesture has earned them my father's business. read more

I purchased hearing aids from So Bay Hearing 8 years ago and have gone back many times over the past interval of time-with nothing but praise for the staff. In all that time they have never pressured me to purchase new hearing aids but have in fact cleaned and serviced my original ones- with no cost to me. Wow, that is the right way to run a successful business. I will always go back to South Bay Hearing. Oh, as a further note, Dr. Chris is the best of the best. Dennis Loehr, A very satisfied client read more

Dr. Ian and the staff at So Bay Hearing are the best with warm, gracious service and follow up. They take the time to really evaluate your situation and personalize the process and service. I am a repeat customer that highly recommends changing your hearing challenges through their compassionate care. read more

I took my 87 year old mother to South Bay Hearing. We had a two hour visit with the very professional, patient and understanding Dr. Matt Young. He tested my mother and then displayed graphs on large monitors on the wall for easy viewing and understanding of my mothers hearing loss. Liz, their financial coordinator, was very helpful and personable. And of course: Amanda at the front office. She was always friendly and remembered my Mom's name. This whole office is run by people who care and who try to make patient's life better. Thank you for that!!! read more

I have been a client of South Bay Hearing for approximately five years. When I received my hearing aids, I thought they were efficient and very polite. I have used their service center next-door very often. Ray cleans my hearing aids and makes sure they are operating properly. Today I saw Chris Johnson and he was very informative, their system has evolved so much in the last five years that I was very impressed. I would recommend this hearing center to anyone in need of an audiologist. read more

My today's appointment was with Dr. Anna Javins. The testing and findings brought great improvement to my hearing aid and my CI testings was still programmed perfectly. At my last appointment, she invited me to bring all my devices that was paired with my CI and hearing aid to be sure all were performing correctly. Long story short, she again displayed, patience, enthusiasm, professionalism and is gifted with wonderful people skills. I will be referring her to all my family and friends. Note, 5 stars isn't adequate! read more

Had testing with Dr. Matt Young. He was very professional, asked me questions and explained everything that would be done in the testing. Upon completion told me my hearing was very good and wouldn't need any further testing for at least 5 years. He did not try to force any product on me and indicated my results would be forwarded to my primary care physician as now I have a baseline for my hearing results. I would recommend this business to others. Dr. Young and the office personnel were very courteous and professional. read more

Imagine my surprise when I learned that I needed hearing aids at age 51! I've been going to Dr. Sunny for 6 years now and have nothing but praise for her and her staff. I'm usually the youngest guy in the waiting area and am consistently delighted to see how the staff treats the elderly with such respect and patience. I've never experienced anything but a friendly and helpful atmosphere. Above that, Dr. Sunny stays on top of her professional game and mentions updates in technology to me during my occasional visits. Three weeks ago I picked up a new set of aids from her and they've been amazing. I love that they easily recharge overnight (no more disposable batteries - woohoo!) and have an app for my phone that let's me select and customize the listening mode, depending on my environment. I change the mode when I'm at the mall, in a restaurant or other noisy place and can now hear even better than with my first pair of aids (which I was already happy with). The sound quality is so much better that they're also more comfortable to wear all day, if that makes sense. Yes, the office gets hectic sometimes. Yes, occasionally I wait a half hour or more past my appointment time. But it doesn't bother me because I know I'm in professional hands and will be taken care of. So, if you're reading these reviews looking for a hearing aid source for your parents (wink-wink), give Dr. Sunny a try. You (I mean your parents) don't know how bad your (their) ears are until you (uh, your parents) get the aids. My family and friends never knew I wore them until I told them. Getting professionally tested and fitted by Dr. Sunny is the best part. read more

South Bay Hearing - Screenshot of the app that goes with my new hearing aids. - Audiologist Near Me - Torrance, California

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Ian and the staff at South Bay hearing were friendly, efficient and the office is comfortable bright and clean. This sort of thing could make one nervous but I was treated well and my hearing was diagnosed very thoroughly and professionally. This office is an asset to our Torrance and South Bay community. Thank you for the great service. read more

I understand running on time. I am a health provider and we understand in LA the traffic is very erratic. I couldnt get out of my garage as a painter was blocking my car. My appt was at 10 am. I arrived at 10:13 and my provider had taken his 10:30 appointment to see 17 minutes early. What kind of practice is that. ? I took the day off for this appt. No options offered and no apologies. Since he took his 10:30 appt at 10:13, couldnt they have offered to take me at 10:45. I needed a 5 minute appointment. I take responsibility for being 13 min late. I need a new hearing center as I feel this is not a place I want to go with no flexibility and consideration of what is going on in the real world. read more

I never asked or wanted free services-that is an incorrect statement. Sunni, as the owner, you were not there and your staff was rude. Period. Our son tried to get services recently and was willing to pay, but was REFUSED services. One the reasons he returned, is when you have a hearing loss snd an aid is broken, you are desperate and go to a place where the manufacturer is connected to (Widex). South Bay hearing was not only rude to me but said because we didn't originally buy the aids there, they said they are unwilling to help. He eventually found American Hearing Aid and Balance, and they were amazing! He did pay a few hundred dollars for repair, but they sent it to Widex. They also gave him a loaner that they programmed for a fee, as well. Highly recommend them! read more

Both of my elderly parents needed quality hearing aids so we came here about 4 years ago after trying some cheaper hearing aids. It was pricey, but well worth the cost. Dr Gerszewski was extremely thorough and patient throughout the initial examination and with our follow up visits. My parents said the difference between the old hearing aids and the new ones were like night and day. After being re-examined this year, the software was used to update their hearing aids and once again there was a noticeable difference. Thank you Dr Gerszewski and South Bay Hearing staff for a job well done. read more

We had such a great experience here! We needed a custom ear plug for my daughter and they did a fantastic job. The staff was super helpful and supportive and we even got it in time for our Hawaii trip! I highly recommend them! read more

EXPERTISE.......Hearing is critical for a GOOD LIFE. This center provides excellent help, even for those with several hearing loss. MG, ManhattanBeach read more

Friendly, helpful and thorough! I received answers to all my questions and was even able to try on hearing aids before purchasing. Highly recommend. read more

This place is amazing, I really recommend to use this Hearing Aids office. Everyone is so nice and very professional. Love it

Every expectation for my hearing test appointment was exceeded; Technical, pleasant, professional... read more

I had an initial evaluation appointment at South Bay Hearing in Torrance, California on Friday, January 13, 2023. Dr. Chris Johnson was the Au. D. who treated me. His technical knowledge is superb. His attitude and manners are to be commanded with a five-star rating. He conducted a very thorough hearing test on me and explained the results in detail. I wouldn't hesitate to recommend him to potential customers needing hearing aids. read more

Chris is always cheerful and welcomes me each time I have visit him for service on my hearing aid, no matter how minor that service is at no charge. The office staff are very polite and my appointments are always on time. If you are considering going to an audiologist, you can always count on South Bay Hearing to provide you the services you need and the following support can not be match! read more

Extremely happy that we went with South Bay Hearing for my father. Found it here on Yelp and all the past reviewers spoke glowingly of their services and professionalism. Since they offered a free hearing consultation we decided to try it out. The free consultation was way beyond our expectations. Matt was a pleasure to work with and had a great demeanor. He wears hear aids himself due to hearing loss so he had first hand experience on what works and doesn't work and all the little gotchas that the brochures don't tell you. He spent an hour testing my father's hearing for the different audio ranges to figure out how a hearing aid need to be programmed to help his hearing loss. There wasn't a sales pitch at all he just presented the pricing for the different tiers and said we can think about it at home. We felt very comfortable with the whole experience and decided to do a free 3 months trial of a pair of aids. Matt scheduled regular bi-weekly sessions with us to check in and address any issues. Never once did we wait for more than a couple minutes past our appointment time before he was ready to see us. I have to say having South Bay Hearing with us every step of the way made us decide to keep the hearing aid. And they will be there every step of the way here onward as their services post purchase are complimentary. It's not a simple device that you can just buy anywhere and have it work for you. It really takes experts who you enjoy seeing and who is there for you to make you love the thing in your ear and you will not be sorry to try South Bay Hearing out! read more

A friendly, professional, and, personal audiology center. They are right on top of the latest advances in audiology. I always feel a warm welcome when I arrive, and, wait time is minimal. read more

Please comparison shop their *extremely* high and noncompetitive prices. I paid $7,910.00 for Resound hearing aids in 2015. I was in discomfort from the lyric aids, and the owner told me they only had the most expensive model in stock. (I can't believe I didn't have the presence to push back on this in the moment, but the discomfort due to the high-priced lyrics that had been in my ears actually rendered me a bit vulnerable). I've regretted spending this much ever since. The staff is very nice and professional (I want to be clear: my review is no reflection on the professionalism of the staff), but I've since learned that I did not need to spend NEARLY this much. I'm a business owner myself and I've never tried to gouge my customers. Please know that there are today many affordable options, it is too easy to spend thousands of dollars more than you need. Many of their customers are older (was my observation during every single office visit), likely somewhat price insensitive, and perhaps unaware of their options. For these reasons, I suspect many customers do not realize how much they are overpaying. High-quality hearing aids do NOT need to cost you $7,000 or $8,000. For myself, I will be trying Costco because I simply do not trust the owner to care about my cost. Please just don't overpay like I did, or let your family member overspend their hard-earned money: do some research; e.g., Doctor Cliff, AuD has a great YouTube channel with customer-centric advice and advocacy. This industry has changed a lot in the last 5 years and will be much more competitive in the near future. UPDATE 9/5/19: I went to Costco's Hearing Aid center yesterday (per my appointment) and I am so glad I did. I got a new hearing test (audiogram etc) from an extremely helpful, knowledgeable tech. She thoroughly reviewed my test results (and I got to take home hard copies). She reviewed all of my options and I selected the newest Resound rechargeable hearing aids at a cost of less than $3,000.00. I am highly confident SBH would have charged me more than $4,000.00 or whatever the owner could get out of me. Costco's people aren't on commission etc and cleaning, repair is included. I highly recommend Costco especially if you don't want to overpay for hearing aids. Update 9/11/19: The owner has replied to my review, and taken the time to correspond with me further. For this, I am grateful. She has a reasonable perspective and obviously cares about her reputation. As to my resentment that I paid so much, she writes plausibly, "And on a final note, I regret that your perception was that we only pushed the top product. We have pricing lists that we usually use in our discussion with patients showing 4 different levels of technology at 4 different price points. I may have glossed over going through all of the details of the other products because I was switching you from Lyrics (top technology) into something else. I may have assumed that you wanted to move into a comparable level product." My purchase was ultimately my responsibility. At the same time, I went to Costco because (as you can see) I had a trust issue with SBH. I trust Costco and was attracted to its citation that its audiologists are not paid commission. My confusion (or beef) with SBH is that I really don't know to what extent my transaction was informed by sales or incentive considerations, as opposed to my best overall interests (including the cost). If I knew what I know now, I would ask about any commissions or conflicts of interests. Personally, I sort of treated it like a visit to the doctor's office where I assumed they would have my total (including financial) bests interest in mind. But I think it's really important to know whether they are incentivized to sell one product over another; or whether selling the highest-priced ReSound (as in my case) nets the technician (or the store) additional commissions. If these were financial products, I would have known to do that, but I think savvy buyers of hearing aids should start asking these questions if only because this is still a medium- to very-expensive health product (that is not covered by my insurance). read more

I have been coming to this location for years and the service is excellent. I have upgraded to various models and I really appreciate the trial periods to let me know that I am comfortable using them. read more

Fabulous service! Excellent staff! If you are having any issues with hearing you will get the BEST hearing aide (s) here! Not cheap but allows for adjustments and different zones meeting all your needs in meetings, restaurants , concerts etc! Have had one aide for three years and been exceptionally pleased with all the efforts Dr Ian and staff have provided me! read more

My Mother-in-law found this hearing center on line and received the book "The Hearing Transformation" we made an appointment with Dr.Chris Johnson..he was wonderful, tried everything to help with the hearing aids she had, he made and/or ordered modifications to her hearing aids. She has narrow ear canals..the modification piece made for her, fit and work wonderfully. Thank you Dr. Johnson you are a true problem solver, and you donot give up until the patient is Happy. read more

This is a great place for all your hearing needs. They are very professional and successful as each time there are more doctors working there. I have had numerous appts and all were exceptional the support staff are awesome and have been the same since I started. Adele and Laurie are the best and will make sure all your need are meet. Barbara will also go above and beyond. You will not find a hearing doctor better than this anywhere in the world and probably no equal. As you can see I love these guys they make you feel welcome and the products and pricing are world class. If you listened to too much rock n roll this is the place to fix you up so you can go back out and listen to more read more

I went to South Bay Hearing to get some answers about the ringing in my ears...I did a google research and found Dr Jacob.....I was impressed by his story , his credentials and achievements.....He examined me. He was very friendly, knowledgeable and patient. He answered all my questions and guided me on the right hearing aid for me and how to acquire them. I liked Dr Jacob very much and his Staff as well. Melba Tina read more