I will state this on the outset. This is the first time I've ever had to have body work done on…read moreany vehicle ive owned done. So, I do not know what is a usual experience or time frame to expect or not. But here's what I dealt with.
Pros: Repairs look like I never had that truck scrapped against my car. Looks spotless. Also, explanation of work and process was clear and precise. They took care of calling the rental car agency when repairs were delayed and also handed calling them to get the rental back to the rental company, I was able to simply get in my car and leave.
I also cannot complain on the price since it was billed to the other drivers insurance agency, but the actual repairs was slightly cheaper than the original estimate. So if you are paying out of pocket that would have been a good thing to have happen.
Cons: My car got dented back at the end of may. When I first called them, the earliest we could get the car into the shop was Jun 20th, which wasn't awful. But then, like a 5 days before that date, they called me again and said they were still behind on work and if I could reschedule for July 10th.
Then, when I got the rental car the estimated time of me having it was til the 18th, I finally got a call about my vehicle being fixed on the afternoon of 26th of July. So total time of my car being damaged until I got back fixed was slightly over 2 months.
Also, while the majority of people I interacted with were professional and friendly, I did have one of the people working the front desk seem completely disinterested in customer experience. Not openly hostile, but definitely seemed like they didn't want anyone actually talking to them which was very off putting.
So TLDR, waited quite a long time for what my repairs seemed to be, customer service was great pending one person, and repairs were great. If anything happens again with my vehicle, I will go back to see if the same experience happens again to form a better opinion.