Customer service, what a concept. Not only do they understand it, these guys absolutely exceed it!!…read moreI took my wife's vehicle to this business with three punctures in two tires close to closing time. I was asked if an appointment the next day would work and I said no, needs to happen tonight as we have plans. One of the punctures was through the side wall which is non-repairable. At this time I knew all four tires should be replaced. I asked if that could happen but the particular tires were not in stock. The staff ordered the new set of tires for delivery the next morning. In the meantime, they fixed the puncture in the one tire are gave us loaner for the bad tire until we came back for our new tires. Thank you very much, you gained a customer for life! Shane

Big shout out to Manny and Brent the owner and their team of associates. Had an appointment booked…read morefor April 2-2025 and dropped my truck off April 1 and they had fixed the issue the same day as i dropped it off. Amazing shop with a great team of technicians. I am really impressed with the whole team. Keep up the great work and the customer service is next to none. Thank guys.

Would give less than one if I could. Went in for brakes squealing. They looked at it and adjusted…read moresomething but said brakes are fine. $100 for Ubers and to check this. Still squealed. Back again. Totally condescending g "brakes squeal", " sounds fine to me", "it is normal for brakes to make noise and what was adjusted could have gone back", "it is a new noise". Waste of time and money. If you are female, avoid this or be mansplained.

Would not take any car there mechanics damaged valve cover gasket two times and still did not fix…read morethe problem. they required me to pay more money to have problem fixed after i have already payed 930 dollars to have it fixed . ended up leaving shop with leaking valve cover and went else where. horrible experience would not warranty there work and will cost the customer money without fixing ur problems.

He take my money to buy the part and now 6 month he never come back simply disappear not…read moreanswering the phone , be careful

Great oil change price. Even better service staff. Also enjoyed the cafe while I waitedread more

Brought my car here to get fixed. Was told I need a new throttle body with gasket and a new mass…read moreair flow sensor. Took 2 days to diagnose. I got a call saying my car was ready but not completely fixed. When I dropped it off it had issues starting. When I picked it up and after paying $1500 my car ran harder than before and when I seemed to smooth itself out I drove away to then realize as I was about to turn right that I had no breaks. I then made another left hand turn directly into the next parking lot to which thankfully was empty proceeded to press my brakes and there were no brakes. My car then flat out died. I tried to restart my car and nothing.My remote car started and alarm system was not working at all whatsoever. I proceeded to walk back to Kross Auto and tell them my brakes didn't work and it died while I was driving. They were mystified. I left for them to fix it and as I was driving (another vehicle) home I got a call from Kross Auto saying I should come back because "theres a new way to drive my car now" that I needed to be shown how. I said a new way?? I had no brakes. They claimed its some other issue and it runs perfectly fine now and I need to come back and be taught how to drive my automatic car. I asked if its safe to drive and they said "thats up to you to decide". I got angry and said "so ive paid $1500 my car is now worse, I have no brakes, and my alarm system and starter no longer work. They said they should've charged me $2000 and I should be happy with what I got. I asked if they could tow my car to another destination they said yes and then afterwards called me back and denied the tow. I completely 100% do not recommend ever going here. Scam artists.

They jumped my car, did no diagnostic to assess the nature of the problem, telling me that it was…read moretoo cold to do diagnostic work. I told them the nature of my electrical issue, and they came out. If I had wanted a jumpstart and no actual mechanical work, I'd have called AMA for free. These people charged me 200 dollars for a jumpstart, and now I'm taking this to a real mechanic anyway. Avoid.

Sometimes around late December, my wife was on admission at the misericordia hospital and I was…read morealso not available to have the car fixed myself, these guys took advantage of my pregnant sick wife, they charged my wife almost $600 dollars to have frozen window of the driver's side of our dodge journey and lied that they changed the whole compartments, they couldn't provide evidence of work done and they couldn't even show her the parts they replaced, I gave them a follow up call recently and since then they've been acting dodgy, I am going to have them reported to the appropriate authorities.

Last but not least of my top four garages to go to. I still consider them if everyone else is…read morebooked up. Hans is one of the service writers who greets you when you walk in. I just love his name. The customer waiting area is very comfortable and they will offer you a coffee while you wait. The garage itself is fairly clean with lots of bays, an alignment machine and several technicians available. They charge on-par rates with other local garages and may be a bit more expensive than some small back alley shops, but they don't feel grimey like some cheaper places do. Overall I found them to be honest, direct and most of all polite to their customers. I trust them to work on my vehicles. I had brought my old Ford Exploder there and they treated it, and me, very well. I even had a comeback and they investigated it properly. Turned out not to be their fault but they still decided not to charge me for taking the extra time to investigate a battery issue. I would recommend family here without hesitation.

I highly recommend this place! Clean, friendly, honest...read more

Great staff Best price in the city…read moreDown to earth Very skilled drivers Will only be using this company in the future I highly recommend Thank you guys very much

Excellent service from my initial call to the delivery of my Chevy Avalanche. Not only is the price…read moreon point, but the cost for my peace of mind - priceless. Shout out to Teagan for being one of the best drivers!!!