One star is too much!!!!!
We purchased a new East to West 1900 MMK holiday trailer for nearly $50 k in February 2024 from Fraserway Lacombe at the RedDeer RV show.
The experience of the purchase at the RV show went fairly smooth, but the problem was we dealt with a salesman that worked out of the Airdrie store, this will come into play later.
The manufacturer Rep was at the show, and during the negotiations he promised some additional items to be part of the sale that would be shipped directly from the manufacturer to us.
Went to the Lacombe store on March 6, 2024 to make the final payments, after that things started to slide. The additional items that were promised to be sent directly to us, found out later the manufacturer only ships to Fraserway. A month goes by, no items, called several times and was told by Fraserway staff that the items had been shipped, turns out they weren't. Lots of run around, very little communication from Fraserway staff, many phone calls to the dealership, dealing with different people because we had no salesman to talk to at Lacombe, finally was admitted to that the parts hadn't shipped yet. We finally received the parts promised about 6-7 weeks after purchase of the trailer.
Now comes to the 90 day warranty, Fraserway tells you about this after you have done final payment. Sounds good, fix things that the one year warranty doesn't cover, not so much. First off you are expected to leave the trailer with Fraserway for 7-10 days until items you have identified are approved by East to West, this could be during prime camping season, or you leave a $$$ deposit to make sure you bring back your trailer for them to work on, essentially holding your trailer or your $$$ ransom. It finally took about 2 months for the parts to arrive for the work that needed to be done, we haven't even used the trailer yet.
Dealing with the front end service staff, Tara, I found extremely rude. The only reason I received regarding the leaving the trailer or paying $$$ deposit was they had been screwed over in the past, and that is the way it is now. No one could or would identify what actually was covered under the "One year warranty".
My overall experience is I should have kept my old trailer and avoided Fraserway Lacombe. My feeling is that once they have your money, you just aren't that important to them anymore. Once the few items that require attention are resolved, I am going to do everything in my power to stay away from Fraserway RV Lacombe.
I have requested the parts that were ordered by Fraserway from Forest River to repair the "warranty issues" we identified so I could just repair them myself and I could be done with this dealership. I received some of the parts on August 19, 2024 but will not be going back because I do not want to deal with anyone at this dealership ever again. The General Manager was very indifferent as to how we were treated when I talked to him.
Never wanted a warranty period to end on anything I have ever purchased more than with this dealership.
During this whole terrible experience, Kevin the service manager has left and Tara is now the new service manager, I can't imagine any good experiences for any customer will come from that promotion.
I would NOT recommend this dealership based on the experience we had with the Service Department.
Run away of you are thinking of dealing with this dealership read more