I called them once for a part. They had 5 in stock. It was late so I took the drive the next day. I drove there, easy to find, and bought it. I bought one other item and it appears to be top quality. That is the sum total of my experience. There is one other item-- perhaps minor to some but I see it as professionalism. When I called I double checked, asking the person on the phone to repeat her name. She gave it and I thanked her personally. The next day when I walked in the door, a lady at the counter immediately asked "can I help you?" When I say immediately I mean it- the door behind me had not yet closed. I responded "are you the person ( I used her name) I talked to about the toilet water valve?" Not only did she affirm our previous conversation but she remembered the part number. She then came out from behind the counter and picked the part off the wall and handed it to me to examine. Then as she headed back behind the counter she asked "is there anything else?" I responded with my list of items and one she didn't have the other again, out from behind the counter directly to the item and handed it to me. Yes, customer friendly but also very efficient. I was in and out in under 10 minutes. If you can't tell I am impressed and pleased. I'll admit my calling ahead may have helped. On another recent experience with a different retailer in a different town I had a very different experience. Me "do you offer a service?" Person "no". He offered no alternatives or refer me to another retailer. Basically, if I don't have what you want why should we talk? Not a good experience. I would give them a higher number if I went again and was treated more thoughtfully. read more

Rv City Nisku - Buyers Beware -I have personally never been d#cked around so much buy a single company. I own a few small businesses and have to fight for companys to pay up there invoices ,and this is a walk in the park compared to dealing with rv city. The icing on the cake is today , a manager named Glenn basically told me to shut up, and take my rv (akaLemon) and go some where else , he proceeded to tell me that "we can't make you happy, we will take off the irrelevant diagnostic fee , and if you don't like it go some where else"...you know what Glenn , I will after this ordeal , I will take as many of my fellow Facebook family's on all camping forums , and my personal family's business with me. Thank you for really showing R.v city's true colors here today...craziest thing is I can say literally this whole purchase was one of the most negative experiences, and biggest regrets of my life...... It was not the fact , they can't magically fix everything that has been wrong with the trailer ,not the fact that so far every summer I have owned a trailer it has been back at rv city two to three times a season , it is the fact that no one will stand beside the Jayco product , including everyone at rvcity ,minus one manager the second year out in morinville, he help tremendously, but since then no one will stand up and say yah that's not proper let us take care of this. Instead you will be greater with a 95 dollar diagnostic fee , and a estimate in labor @160dollars an hour , I'm over the lies , the false promises, the failures of the trailer , I can't say Jayco is a bad product , as long as you have some one willing to stand beside it...do t be mislead by the 4 or 5 star reveiws , Rv city's sale team , was amazing they really didn't feel pushy at all they definitely may have mislead me abit and over priced a few thing , but all round I felt comfortable with the Jayco purchase. Then all down hill from there .....especially the past two years the team they have in leduc , well up front and in office, not the mechanics , I feel the mechanics and techs are spot on , but the service and managerial systems need an over haul absolutley horrendous. Literally today I was told to go some where else because I was asking to many questions , I could hear in Glenns(manager) voice he was getting all worked up , and then proceeded to tell me , take your business some where else , because they were flip flopping on prices through emails ,"have emails for proof"....as a ceo/ manager of a business I couldn't say that to clients or I wouldn't have a job. If a customer has questions about outrageous numbers he is being sent , you answer them , if a customer has questions about technical stuff with his trailer and how you are planning to fix it you answer them . You don't get all flustered and talk over the customers questions , I couldn't even ask all the questions cause Glenn kept talking louder and over me while saying " take your trailer somewhere else" Sad part is I literally dread next season , and I'm not even through this one , just cause I still have warranty On 50 percent of the trailer and I will personally have to deal with Rv city again for the up coming repairs next seasons (2022) All in all this reveiw isn't bashing Jayco as a brand , it's more to make people aware of what's to come, after you walk out of that sales office with the giant smile on your face and stoked about your new trailer and can't wait to go camping , hope this reveiw may of saved you from that amazing amazing experience, FIND A DEAERSHIP WHOE SEES YOU AS PERSON/FAMILY ,and not a wallet and a quick sale. 4 years with rv.city , I'm a wallet.... an empty wallet lol Gl happy camping all!!!!! read more