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    4 years ago

    Complete scam. Did not fix my leak and then called to come back out and charged me again to fix the same leak a week later.

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    Veteran Air - Call today to take advantage of this offer!!

    Veteran Air

    (92 reviews)

    Very disappointed with the quality of work from Veteran Air…read more I called Veteran Air before a major cold snap to have our heat pump checked out. Their technician, Jonathan Scholtz, diagnosed a corroded indoor evaporator coil and low system pressure. He also tried to upsell me on replacing the entire unit -- I should have realized that was a warning sign. Instead, they replaced just the coil. I paid the full amount ($3,233.85 after the veteran discount) and hoped that would be the end of it. About five months later, I started noticing the condensate pan overflowing and draining outside the house. I tried clearing the lines myself, but the dripping continued. Since it took Lisa from Veteran Air several hours to respond, I went ahead and called another HVAC company for help. They charged me a $150 on-site visit fee. The other technician was shocked by what he found: when Veteran Air replaced the coil, they never reinstalled the baffles around it and didn't even secure the coil properly in the brackets. There was basically no way for the condensation to drain correctly. He also confirmed the system pressure was still extremely low. The other techs could have fixed it right then, but they didn't want me to be out of pocket for repairs that should be covered under warranty. They recommended I call Veteran Air back to make it right. Here are pictures of what the other HVAC tech saw. I'm really disappointed -- I expected better, especially from a company that serves veterans. I wouldn NOT recommend Veteran Air based on this experience.

    I just found my go-to HVAC crew, AND I wasn't even calling about an HVAC system…read more Late on a Friday I discovered THE FIXER-upper I moved into has window units were basically welded into place. After striking out with other companies, I phoned Veteran Air. Lisa answered, listened, and looped in her service manager right away. Minutes later she called back: they could help, and we booked for Monday. Matthew, from Veteran Air, showed up this morning and was a total pro. He greeted my dogs like old friends, then tackled the monster unit without scratching the window frame or siding. Watching him wrestle that sealed-in relic out of the wall convinced me I never could've done it alone. The unbelievable thing? The bill was tiny. Way less than I expected for the time, tools, and muscle it took and such a good value. When I'm ready to add central AC, Veteran Air will be my first call. If they put this much care into a one-off rescue job, I can't wait to see how they handle a full install. Five stars, no hesitation.

    Moorhead Service Company - Smart thermostat install & AC repair by Moorhead Service Company. Serving Seguin & New Braunfels, TX. HVAC & electrical experts you trust.

    Moorhead Service Company

    (4 reviews)

    Everyone, from Joseph (salesman) to the installers (Robert and both Justins) were punctual,…read moreknowledgeable, personable and very professional. They replaced my inside and outside HVAC units in a very proficient manner and left my home very clean! Thanks for a super experience!!

    I strongly advise being cautious if you consider hiring Moorhead Service Company. Based on my…read morerecent experience, they use deceptive quoting practices, inflate their line items, and their representatives will blatantly lie to you to cover their tracks. Here is a breakdown of why I decided to take my business elsewhere: Wasted Time with "Assessments" for Set Prices: The representative insisted on an on-site assessment to take pictures and evaluate the job before sending a quote. However, when I later challenged their inflated price, they suddenly claimed that $310 is just their rigid "set price" for the project. If the price was truly fixed from the start, insisting on an on-site evaluation was a deceptive game and a complete waste of my time. Padded and Inaccurate Quotes: My project was a simple, brand-new vent Installation requiring a hole cut into the drywall and exterior. Despite sending clear photos and videos beforehand, the written estimates they provided included removing existing dryer ducting, removing old vent covers, and attaching the vent to existing ducts. There was absolutely no existing ductwork or covers to remove on my property. When I asked for an itemized invoice breaking down parts versus labor, they completely ignored the request. Dismissive of Competitor Quotes: I was upfront about having cheaper quotes (around $175-$190) and was trying to see if we could meet in the middle. When I provided screenshots of these competing quotes, the representative condescendingly asked if I had called any "actual big name companies" or just "contractors." Once it was clear they were significantly more expensive and couldn't justify their inflated price tag, they dug their heels in and stopped trying to work with me entirely. Blatant Lying About Communication: The most infuriating part was when the representative texted me claiming, "I've asked you to call me so I could explain everything and you never called." This was a straight-up lie. As you can see in the call log screenshot attached to this review, we had a 5-minute phone conversation just the day before where they even merged another person into the call. Lying to a customer's face to cover up your own poor communication is unacceptable. Overall, the lack of transparency, the blatant padding of the work estimate, the condescending attitude, and the outright lies left a terrible taste in my mouth. Save yourself the headache and go with a company that offers honest, upfront pricing and basic respect.

    Barrett & Sons - Furnace Fixed in No Time. We'll get your furnace running smoothly and heating your home - in no time at all.

    Barrett & Sons

    (2 reviews)

    My brother Tim Simpson used Barrett & Sons for all his HVAC needs down there on the Riverwalk, back…read morein the day. Fine Folks....:)

    Let me start by saying my motivation to post anything on the Internet ranks close to my desire to…read morehave a root canal. I am however a firm believer in giving credit when it's due. This past Sunday evening my air conditioner decided to stop working. As a home owner I have been through the hell that comes with finding a reputable firm and believe me I have been burned. Through an acquaintance I was referred to Barrett & Sons. I looked at their web page and called them as they claimed 24 hour service - I was fully expecting the San Antonio runaround with $19.95 service calls and a $2000 estimate. Within 10 minutes of leaving a message I had a return phone call. The call came from one of their Commercial Service techs (my issue was residential). The gentleman asked if he could contact their residential tech on call and I said yes. Now - here is where it gets good. Within 15 minutes I have a phone call from that individual who was more than concerned and willing to help. He said he could be right over to assist (he was at the Laundromat) as soon as he could get home and get his van. He called me back about 6:45P and told me he was on his way. I will spare the detail but the moral of the story is that by 7:30 my air was on. Not only was it on I didn't get the typical you need x, y and Z other items. It was just fixed. The price was more than fair and the attention to detail (and service) was off the charts. There is something to be said for making the customer the first priority and backing it up. I would recommend Barrett & Sons to anyone.

    Bracken Plumbing - plumbing - Updated September 2026

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