I had such a great experience with this company! Called them and they were able to fit me in their schedule the same day! Very friendly and smart on AC. Their price was more than the other quote I got for a similar system (not same brand though) from another company, but the other company already had me spend over $2K on things that didn't fix it so I went with this company. I'm so happy with my choice and with Legacy--definitely recommend!! read more

They told my 86 year old mom that she needed a new evaporator coil. They sent an estimate of $1770. After she agreed and signed the estimate they raised it to $4700. That's crazy. I told her to call someone else. read more

The best in every aspect! Customer service, knowledgeable, professional and personal technicians. Wouldn't think of using any one else!

A Thorough inspection of my home electric system, two panels, all lights and outlets. House and garage, outdoor outlets. They installed a 4 foot light on my very high patio professionally and quickly. Price matched my estimate, and all 7 smoke alarm batteries were replaced. Kenley : tech. read more

We ended up calling Legacy because we noticed water coming from our outside drain. They were able to come out a day later to assess the situation. Abel was our technician. He arrived at the top of the estimated timeframe. He was very informative answering any and all questions we had. He fixed what needed to be fixed and never not once tried to up sell us on anything that we didn't need which was great and says a lot about him and the company! We did inquire about a sensor for our a/c pan and a device to eliminate air filters. He gave us his knowledge on both and was able to get us a quote. We opted to get both installed. He was able to do our sensor today but someone (hopefully Abel can come back, he was amazing) has to come back in a week because the parts have to be ordered to complete the box. Our experience was a great one. From scheduling the appointment to have someone come all the way to having the technician come out. I would highly recommend this company to anyone looking for maintenance or repair to their air conditioning system. 5 star service in our book! Thank you Abel for putting up with two toddlers being in your way while trying to get the job done!! They were super excited to see someone else other than us for the past 8 weeks. read more

We had a great experience with this company! We needed a 240 receptacle installed in our garage and after we called they came out quickly to inspect and scheduled an install just a few days later. Cost was very reasonable and they were done within an hour. We had two technicians (Kenley & another one who's name I can't remember) who did the install and were very nice and professional. We will plan to use them in the future on other electrical projects around our house! read more

Amazing experience with these guys. They know what they are doing. Have helped me with a couple properties I manage in New Braunfels area, and all the times they've just killed it! They don't overcharge you or tell you to install a new system, like other companies do. They will be honest with you. This time it was just some burnt wires. The techs know what they are doing, and are always polite. Fair price, excellent service. Thank you guys! read more

If I could give them less than one star I would. We lost heat and we're without for days. They sent a technician who was here less than 20 minutes and told us that we need a whole new system for $10k. He showed us pictures of mold and told use there was no freon in the system, that the power board was fried, etc.. He then charged us $80.00 and left. We then had another company come out and he was here an hour and a half and charged us $0 and simply reset the thermometer. He said there were no other issues and that he couldn't check the freon because it's too cold out. I'm disgusted with a company that would come in and not even try the small fixes and jumps straight to the most expensive fix. read more

They came to my house and gave me a detailed report for my current HVAC system and gave me several options with different pricing. When it came time to doing the work, they were very professional, it was done quickly and they kept the place clean. From the customer service to the installation team, it was a very good experience. read more

This company has completely restored my faith in air conditioning companies!!! Only use LEGACY A/C. MY ENTIRE STORY FOLLOWS: I originally had contacted Woods Comfort Systems in San Marcos when my 10 year old Trane air conditioner stopped working. Their technician charged me $50 to tell me my condensor motor was bad, and needed to be replaced for $1,800. Then their "comfort advisor" advised me not to replace the motor but that I would better off replacing the entire inside and outside unit, thousands of dollars!! So for a cost of $500, I replaced my own motor I bought online but after a week it stopped working also. Then I contacted Legacy A/C in New Braunfels. Raymond, a BRILLIANT technician came out today and checked my entire system and found the source of my problem. My drain line had become clogged and my top of the line Trane system has an automatic shut-off that shuts off the system to prevent an overflow, he cleaned out the line, and for only $129 my air conditioning system if running great. LEGACY AND RAYMOND WERE HONEST AND SOLVED MY PROBLEM!!!! Thank goodness there are still companies out there like Legacy who conduct business the RIGHT way. Whatever my a/c or heating problems are in the future, I will ONLY USE LEGACY AND RAYMOND!!!! NOTE TO THE OWNER OF LEGACY A/C: Give Raymond a bonus: he is a fantastic representative for your company. read more

I needed my A/C repaired so I was browsing for companies in my area (Canyon Lake) I came across Legacy Services, and decided upon the great reviews to call them to see if they could accommodate me same day, fortunately I spoke with Katie and she made it happen!!! Same day appointment which was already a good sign this company was all about the customer! My service technician Kyle was dispatched to my home, (much sooner as someone cancelled) he was very professional and straight to the point he found one of the capacitors in the A/C unit in the attic was faulty he showed me the values of the capacitor which was under specifications, which shows the company's integrity and transparency! He quickly repaired it and now my A/C is repaired!! Thank you Kyle for making quick work of this issue!! I highly recommend Legacy Services for your A/C needs!!! read more

Everyone I dealt with at Legacy A/C was wonderful! They were professional, friendly and did a fantastic job. I highly recommend Legacy A/C and their excellent customer service! read more

Updating because my AC started making funny noises after hours so I took a video sent it to Travis via text. He got back to me immediately and diagnosed the problem. He even had some great suggestions for warrantied repairs. Thanks Travis! read more

These people are amazing. Called them desperate with my AC out and House was 89 degrees. So HOT. They were able to send someone right over and they replaced capacitor and serviced unit. Great job. House is already cooled down significantly. Signed up for their annual service. Two thumbs way up! read more

Awesome service from start to finish!! I called on Tues and had an appointment on Thurs. It would have been sooner, but I could not make it any sooner. When the technician Kyle arrived, he was very professional and respectful. He advised me on what he was going to do, so I stood back and let him do his thing. When he was done he explained everything to me and provided some recommendations without being pushy. He was very thorough, but not time consuming. I would highly recommend Legacy Services Air Conditioning & Heating. read more

I researched several companies & went with Legacy. Frank my sales guy was good. He didn't over promise anything & pitched everything to me straight. Ross the installer did a great job. Frank and Ross were class acts and knew their business. These people care about their customers. A few days after my install the thermostat went blank. I checked my breakers but still didn't work. Called Legacy. They had a guy out the same day & this is on the weekend. Service Tech came out. Fixed problem. Gave advice to prevent. Done! If things persist like this, they have a customer for life. read more

So impressed by this company and their technicians. Octavio and his fellow tech (sorry, I didn't catch his name!) were both incredibly professional, kind, and helpful. He went out of his way to offer information and explain things to me, they were on time, and finished up insulation and cleaned up way quicker than I expected. I wish I could give them more stars. Additionally, scheduling with Katie was smooth and easy. She communicated with both our landlords and us to set everything up, and was very kind as well. Highly highly recommend! read more

This review is specifically for Delorian that answered the phone when I called and called to keep me informed that a technician was on his way. The comment I have is regarding his phone etiquette and professionalism.. he did not speak too quickly nor too slowly, explained our appointment options without sounding like my call was a bother, especially when trying to answer other incoming calls at the same time! He kept his cool very well with the busy sound of phones ringing in the background. He also used appropriate, professional grammar during our conversation. This represents your company well!! Kudos to him. read more

We had a new air conditioning unit installed this past week. From the first meeting with Travis to the completion of the job with Octavio and George we were very satisfied. Travis explained in detail the equipment and what type would be best for our home. Otavio and George were courteous, friendly and very efficient. We had some trouble setting up the wi-fi thermostat. We called Travis and he was at the house within 1/2 hour. He had it working in no time at all. Legacy is everything they say they are. We highly recommend them read more

My first time to use Legacy Services. They changed out the ancient thermostat on my central air unit. I am now a customer for life. The day after I called they showed up, installed a neat thermostat, swept the floor, and suggested a twice a year system check up for a very reasonable price. The two service men were very knowledgeable and courteous. read more

We use Legacy for regular maintenance of our hvac. They have also replaced our entire system and re routed some ductwork. They are professional, punctual, and efficient. read more

A nice guy came to give me a quote. Unfortunately, the quote was higher than other AC places I got quotes from.

Came Right away. Gave a great estimate. Man was really good at knowing just what needed to be fixed.

I really appreciated that I received a text message when my technician, Steve Thomas, was on his way, that it was right at the scheduled time and that he arrived promptly. Mr. Thomas was a true professional and thoroughly knows his trade! He showed me just what is wrong with my ailing system and is preparing several options to solve my problem. I feel he is very honest as well as friendly and informative! I have been burned by "fly-by-night" HVAC companies in the past so I can truly say it was a pleasure using Legacy services and Mr. Steve Thomas! read more

I got my entire house ducts and AC replaced in one day. Super fast and professional. I would recommend them to any.

Comfort specialist Kurt's H. came to assess my air-conditioner. He immediately found the problem, took the time to explain the systems inner workings and gave me options in how to remedy my issue. Days later, the rest of the team came to install a new unit. They were quick, thorough and cleaned up like they had never been there. Super happy customer. Thank you again. read more

We had an excellent experience with Legacy when our a/c went out while we had guests staying in our condo. They showed up quickly and fixed the problem for a very reasonable fee. When we decided to replace the unit, we called them & they again took care of us including working with the HOA to make sure our unit was correctly placed and in accordance with the HOA guidelines. Awesome customer service & experience! We will definitely them again!! read more

Found this company on HomeAdvisor and could not be happier! $69 service call. Needed my AC checked out and my furnace inspected, Travis showed up in the 2 hr window I was given, found one small issue with my AC and showed me how to take care of the system better and make it last longer. He also checked the gas furnace and told me it was working perfectly. Gave me some filter recommendations and rinsed out my AC's coils. A very nice guy who would NOT accept a gratuity. Yes a Gratuity, that's how low the bill and good the service was! Highly Recommended, I will be using these guys for my future A/C and Heating needs. read more

Legacy Services has been nothing but great service. Kyle (technician) has been prompt on arriving on time, but more dedicated to doing the maintenance of our AC/eater than most technician I have dealt with over the years. He really takes his job serious, is polite and gives 100% to making sure our system is up and running properly. Legacy customer service is top notch as Katie seems to provide a friendly and helpful demeanor to your call and needs. The entire Legacy service has been nothing but professional and I do not give a rating like this without meaning it. read more

Kyle with Legacy came to do my HVAC maintenance check up for summer and was respectful, professional and made sure everything was working properly. Really love Legacy's service! read more

I had my heat pump repaired by Legacy since the 1st company I called never showed up (1st Choice Heating & Air - don't use them btw) Legacy was very friendly on the phone & came out same day. Service tech was very nice and knowledgeable - I will be using them again and recommending them to anyone who will listen!! What a great company, who understands the concept of customer service! read more

I came home to find out my AC unit was not working. After a quick internet search I found Legacy Services. I made the call and they found a tech that was Abel (pun intended) to squeeze us in. 20 minutes after my call Able was on our doorstep. 10 minutes later, bam, we were back in business. Quick response and great service. We ended up signing up for the yearly plan they offer in hopes to catch any issues before they become a problem. read more

Skyler and Mike did a fantastic job installing a new secondary drain pan in the attic, sealing everything and fully checked out drain operation. Legacy was quick to respond by sending out this fantastic team to our home. We highly recommend Legacy Heating & Air Conditioning. read more

They treated me well, explained everything in great detail. Appreciated their expertise and extra efforts to take care of us in one day.

Courteous Professional & Fast service! Travis serviced our AC and had it working again in less than an hour. We highly recommend Legacy Services Air Conditioning & Heating. read more

Great service by the whole team. I ended up replacing my whole unit. The technicians were very prompt and professional.

Once again, Legacy has saved the day for us! We called to have our 14 year old upstairs air unit serviced. It hadn't been cooling lately, and we were worried this might be the end. Raymond came out, added Freon and determined that it had a slight leak. All is well for the small price of a service call and some coolant. We are so pleased with Legacy. They've installed 3 units for us, in addition to keeping our old ones in top condition. They are always honest and work to offer the most reasonable option. We will never call anyone else! And, a special shout out to Raymond. He is a pleasure to work with. Always so courteous and professional. Thank you Legacy! read more

Best experience I've had in a while. My AC went out and like most people I was a little wary about who to trust. I heard these about these guys on WOAI 1200 radio so I decided to try them out. I got the information I wanted and chose a unit that would work for me. This was the best customer service I've had in a long time and they completely up front about everything. By the way they were my fourth estimate, I recommend getting at least three. read more

Legacy's employees were friendly and quick to come out to our home. Unfortunately their rewiring of our control board caused issues with the humidistat control board. They never returned my call when I questioned the quote of $550 for the replacement control board. Luckily we found another business that replaced both boards for less than $500. read more

We needed to replace our heat pump system at our home in Canyon Lake. We made appointments with a number of AC contractors for an inspection/quote. Was not too impressed with the first four (and beginning to get worried)...then Travis Zunker from Legacy came to visit. He spent the time to review our situation and go aver the options that were available to us. He was professional, friendly and knowledgeable about the products and HVAC in general. Needless to say, we picked Legacy and am very glad we did. Travis, Raoul, Frank and the rest of the crew came out the following week (it will be three weeks tomorrow) and hauled off the old (23 years old) equipment and installed the really, really cool new high tech system. They arrived at 8:30am and worked straight through until completed around 3:30pm. VERY professional install and answered all my questions. Very, very happy with these guys. If you need HVAC repairs or need to upgrade your system in the New Braunfels-Canyon Lake area, rest assured that Legacy will do a great job at a reasonable price. HIGHLY RECOMMENDED!!! read more

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