1st, to compare the facilities, having been to both Westwood and Closter, Closter is brand new and immaculate in a convenient location (albeit a little hidden) in down town Closter. The owner shows great pride in his Spa and overall it's great. Wish the spa tan could have one tan 'lighter' for a light natural glow rather than an immediate tan, but evidently that's not possible.
Down side is some of the staff need considerable more client training. The monthly membership is much more cost effective than an individual treatments, but warning that if you travel a lot and put your membership on hold, there is still a $5- monthly fee to do so. I have that with no other gym, yoga or similar facility. As I don't need the tans right now due to travel, I texted to cancel and got no response. So I went in.
Please tell me the logic of the girl telling me I had to reactivate my membership in order to cancel it, which means you are charged a full extra month? Baffling. Then (and will some arrogance) to get told 'I'll just figure it out' like I had inconvenienced her day. At the end of which I was asked if I wanted a tan today? I wish Yelp had Emoji's. Customer service makes a place and some of the hires are too worried about perfect nails to handle clients in a new place trying to get it's feet wet in a local market. If it weren't for the great owner, I would consider going elsewhere next time I consider rejoining. But pls drop the monthly freeze charge. Most of us will be back, just not immediately. read more