Yesterday i finally find out My mother had requested Bone Marrow for mother's day, so my sister had recommended this place because they had a sale. I went online googled them, jumped on their website. Found the Bone marrow, and same day delivery to my home address in kapolei at 1230pm total came out to $40. I was like this is great! what a life saver! This place is Amazing. 1pm comes around. No delivery. I'm thinking ok maybe, their running a little behind. 130pm 2pm still nothing. So i call them up. They answer and they were nice. i explain to them i had made an online order, and had a same day delivery for 1230pm that never came, first thing they tell me "oh we weren't supposed to have any delivery's today". That was strike 1. Im like ok, so i ask the clerk to please verify they have my order because i received the email confirmation. She eventually found my order and goes on to tell me "oh, im sorry but, we have a minimum limit of $100 for delivery. that's probably why i didn't notate it for delivery." then i ask "well was no one going to call me and tell me my order wasn't going to get delivered at all before EOB so i could have made a decision whether or not on what to do" Her response to me was "Well we can deliver it but we will need to charge you the $20 fee and have you go online and make the minimum $100 charge" by this i am a bit annoyed with the services and explanation they gave me and responded that i had paid in full for my transaction. It was the companies website error. Not mines. After a bit she put me on hold and put the manager on the line, which i had thought would have been a more, pleasant experience. But no. first thing she tells me is "I am sorry. But in order for us to deliver your item, is to charge you to $20 delivery Fee. Had you read the notice on the website, it would have stated you need a minimum and there a 5mile radius before you are charged" and i again had to explain to the MANAGER if there was a discrepancy in my order the website shouldn't have processed my payment but it didn't, which means it was a the company website error. The manager was basically trying to put the blame on me why they couldn't deliver my order. Eventually i ended asking for a full refund. This will be the first and last time i do any business with this place. I do not recommend this place at all! read more