None of there gas pumps works they don't even come out to help all they say are pumps are too full and give u a hard time to refund our money read more

[This is part of a set of reviews covering establishments my family and I encountered while taking a road trip to Cincinnati.] The family and I were taking a road trip to Cincinnati to visit my wife's sister. We stopped in Tomah for lunch and I noted we were at a quarter tank. I planned on filling up the car that my wife normally drives as we left town. But with my short term memory as it is, I promptly forgot and got back on I-90/94 without much of a thought. Some 40 miles later, I look down at my gas gauge and notice the needle covering half the bottom E line. "That's ok," I think to myself. The low fuel warning light hasn't turned on yet. I start looking for the next exit. Two minutes pass. No exit. Five minutes pass. No exit. The needle is almost fully covering the E line, but still no warning light. Ten minutes pass. Ah. Exit 106 to Hwy 33 in two miles. There's a BP station. No problem. About that time, my wife wakes up. "We're almost out of gas!" "Yes, I know." "Take the next exit." "I'm going t--" Just as I try to finish my sentence, the car lurches. Then it lurches again. "We're must be out of gas," my wife says. "How can that be? The warning light hasn't even turned on yet." "It's broken. Remember I told you that?" "Uh... no." We manage to coast to the top of the exit and the BP is easily within walking distance, less than a quarter mile. I get out and start walking. Thankfully, it wasn't a very hot day. As I get closer, I notice yellow tape like police tape on the far side of the station blocking the filling lanes. "That's odd, I think to myself." I walk in and there are several immigrant workers buzzing around, the merchandise is scattered around, and there is no one behind the counter. I take a closer look at the pumps and they are all turned off. My stomach sinks. I tell one of the workers, who looks like he may be the owner, that I'm out of gas. He says he can't help me because they are cleaning up after having 3 feet of water in the station. I ask him for a recommendation. He asks one of the other workers (who had been standing there the whole time) if he knows of another gas station that doesn't involve going into town. "Go East on 94 two miles to exit 108," he says pointing East. I smirk and chuckle at him. I don't have gas to go two inches, much less two miles. "I don't have ANY gas," doing my best impression of a hungry parrot. "Do you have any suggestions?" Everyone just gives me a blank stare. A bit dumbfounded, I head toward Big O's Trailers next door. Story cont'd at http://www.yelp.com/biz/big-os-trailers-inc-portage. ------ Author's note: To be fair, who I thought to be the owner was probably just a foreman, so I resisted beating on this BP with a one star rating. But I thought a small town would have people a LITTLE friendlier. read more

I brought my experience to the attention of BP's corporate office. They referred it back to the local owner/operator of the BP stores in the area. He contacted me via email and offered an apology and took 100% responsibility for the actions of his employee. He sent me a $20 gift certificate to their chain of stores as an apology. I'm still disappointed that the store's employee and manager treated us in the way that they did, but I'm glad that someone was finally willing to apologize. Hope that mentality trickles down to the rest of the staff at their stores and next time they act with respect to the person that is patronizing their place of employment. read more

I've been here a few times. It's a nice family owned place. The same people have worked the same shifts for the 12+ years this store has been here. The equipment and the facilities are well kept, and the people that work here are understanding and friendly. Reviewer #1 wrote a review about the BP on the opposite side of town, this one is at CTY F & EE, not the one at the 106 exit off the freeway. I feel reviewer #2 was unfairly harsh. Trying to keep track of everyone is hard enough. Having worked at a gas station before, it's bad etiquette to pull away from your pump without paying first. Expecting the cashier to know why you're pulling away is not fair when he or she has multiple pumps to watch and probably has to pay themselves for gas drive-offs. Keeping track of every single person is tough enough, but when someone pulls up to your spot and gets gas where your car was, it's going to be panic mode! These folks work hard to be fair, and you clearly didn't consider the employee's position. If your intent was to pull away from the pump, use the pay at the pump feature or post first and then pump. Don't be mad at the attendant who was just doing their job and you didn't like the tone her concern was in. If it was me,I would not have apologized either. As a matter of fact, I might have just called the police and let you sort it out. Perhaps that's why I'm a computer programmer instead of a store clerk (I don't work there, but I know each and every one that works here: It's a small family business with a very low turnover rate). Would you load up your car with groceries and move your car without paying first? If you do, how do you think the manager is going to feel about that? Try putting merchandise in your pocket and heading towards the bathroom in front of an employee at Wal-Mart and see their reaction. The moral of the story is don't blame someone else for your lapse in judgement, or be prepared to accept the consequences for your mistake. read more