This review is for the packing and shipping of some fragile items. Do NOT trust this store to pack…read moreanything for you, especially if it is valuable...even after you tell them it's fragile and it's glass so please pack it accordingly and they promise they will...they won't. Or perhaps I was unlucky enough to have someone who didn't know how to properly pack...regardless, one time is enough to never come here for any shipping again. I had 6 light fixtures that I was shipping to my boss' friend for their apartment. They were not cheap fixtures. They were around $500 a piece, but my boss had no use for them so she wanted her friend to have them. We didn't have any packing materials and we trusted that a shipping company would have enough experience to know how to pack and ship such items. When I arrived, I was helped out by a nice enough kid and explained to him that the items are fragile, they're glass and to please make sure to pack appropriately. I literally carried them in and placed them gingerly on the counter and went over it with him. He assured me that, "Absolutely of course, we will pack these properly." Went through the whole checking out process (had other packages as well, but not fragile), got insurance for my packages and happily left to continue on a busy day of errands. When the package arrived at the friend's apartment, she said that she heard the tinkling of glass before she even opened the box. As you can see in the pictures, they were destroyed. There was one sticker that said "Fragile" on the box...no "Glass" stickers, no one wrote "Glass" anywhere even though we had discussed that...the bubble wrap was the WRONG kind of wrap...each light should have been wrapped in either bigger bubble wrap or styrofoam wrap PLUS bubble wrap. And there was only one layer of the slightly bigger bubble wrap around all 6 in the box. When I checked my receipt to start a claim, I saw that the kid hadn't added insurance to that particular package! I immediately kick myself for not double checking the receipt when I was done, so that's one me. I call anyway and speak w/the manager and let him know what happened and he gives me his email...I send him the pictures and write everything again and NOTHING. I follow up a month later and NOTHING this continues for 6 months. In addition to this b*llsh*t, I have a lot of work on my plate with my job and have to move twice a year so I've given up the ghost! However, I wanted to write a review about my experience so you know that if you ever need to ship anything fragile, pack it yourself or take it somewhere else completely and ALWAYS check the receipt to make sure insurance has been added.

I'm not getting my package at my apartment . There being left downstairs and anyone can take them…read more Plus I'm disabled and can not carry anything. I tried to talk to Customer service and they said they can't help. I have to go on line. I left a review and still no help As an older person I don't know how to do this. I just wanted to talk to a real person . Your service is unbelievable the worst thing I've ever had to deal with . I'll never use UPS again

If you want a great smile and a chitchat with a wonderful person, Brooke at the postal annex is…read morethat person. But when I want a serious brilliant fun person to chat to Hannah is at either one of the locations. I can't recommend these guys enough. Fuck the Bozeman post office go to the postal annex.

Service at this Postal Annex is outstanding! The staff and owner, in particular Randall and Karl,…read morein my experience helped me with skill and fairness and value in costs through a long distance pickup, pack with care, and prepare for pick up situation. They are extremely helpful and went above and beyond expectations and hopes for the help I needed. I'm very impressed with this location and highly recommend them and their services. TEN Stars all the way!! Thank you again PostalAnnex Bozeman Montana!

We were shipping a box to our son when we asked for insurance they asked what it was and they said…read morethe can't ship it because it was a scope for a rifle. They said we could send binoculars or a spotting scope but not a scope for a rifle. We went to USPS who shipped it for half the price. We will NEVER go to the UPS Store again.

Nice people, good service. They are worth the money. I'll go here before usps any and every day.read more

I am so impressed with Connor Lopes knowledge, professionalism and customer service. He is…read moreincredibly responsive, helpful and efficient. I highly recommend Connor for any insurance needs.

That was probably the most professional and pleasant experience I've ever had having to deal with a…read morelicensing issue. Madeline was amazing from the minute. I talked to her on the phone until I was finished with the process. I have owned several businesses and I would have to tell you, you are, completely blessed to have such a wonderful employee with such a great demeanor. If I could steal her away for one of my businesses, I would definitely do it, but that would deprive everyone of her great service over there. Thank you again.

The clerk was so patient and kind with an elderly woman who needed help. Keep her around.read more

Had to ship items internationally. We are a local Bozeman business and time and time again…read morePostalAnnex has delivered incredible service. Katie is especially a dream to work with. She is so so helpful and made time to educate us on the process, decipher our international addresses, and even made recommendations on how we can make the process easier for us in the future. 5 stars for Katie and PostalAnnex for amazing customer service.